“The Brush and comb set are nice but they are not personalised - the cardboard box is - which is such a dissapointment. I think the information during ordering was not clear.”
Hi, thank you for your feedback.
We are sorry to hear that the product was not what you were expecting. The brush and comb set itself is not personalised; only the presentation box is. This information is included within the product description on our website.
However, we are sorry to hear that this was not clear during the ordering process. We understand your disappointment and will pass your feedback on to the relevant team so they can review how this information is presented to customers.
Thank you for taking the time to share your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Lovely item, smaller than I expected but the personalised box was really nice. Super quick delivery; arrived the next day even though the item was personalised. Would definitely recommend!”
