“The personalised whiteboard was fine. The pen was OK. The box it came in was far too big, and probably unnecessary. The time it took to arrive seemed a bit long for what it was.”
Hello!Thank you for your feedback—we really appreciate you taking the time to share your experience.
We’re glad to hear you were happy with the personalised whiteboard and found the pen satisfactory. We’re sorry, however, that the packaging and delivery time didn’t meet your expectations. We use protective packaging to ensure items arrive safely, but we understand your point about the box size and will take this into consideration as we review our packaging choices. Regarding delivery time, we’re always working to improve our processes and will use your feedback to help us do better.
Thanks again for your comments—they’re incredibly valuable in helping us improve.Best regards,
Shannon, Management Team, My 1st Years
