Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“Absolutely love this wee backpack. We had an issue with our first bag but customer service were amazing and it was replaced very quickly. Would thoroughly recommend this company.”
Hi, thank you so much for your wonderful review! We’re thrilled to hear that you love the backpack and that our customer service could quickly resolve the issue.
Your recommendation means a lot to us, and we really appreciate your support!
Best regards, Aleksandra, Management Team, My 1st Years
“The bag itself is nice enough, nice material - the personalisation is iron on which is OK but not as nice as it could be. Our main issue with it is the floral embroidery (the standard embroidery not the personalisation ironed on) has remnants of the netting / outer piecing that makes it look very unsightly. For a bag that was £35 we are very disappointed in the quality received!
When we emailed about this we were simply advised to peel it off and we are left with the tufts of netting at the edges that we didn't come away.
Knowing this I wouldn’t have paid what we did for it.”
Hi, we’re very sorry to hear about your experience and that the bag did not meet your expectations. To apply personalisation, we use a foil that should have been fully removed during production, and it sounds like this wasn’t cleared completely on your item. If the personalisation has been damaged in the process of removing the foil, please don’t hesitate to contact us so we can assist further. We truly appreciate your feedback and hope to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear this. According to our records, the parcel was delivered to the correct address. We also replied to your email 7 days ago, asking if you could provide a crime reference number, but we haven’t heard back.
If you’d like to discuss this further, please reply to our email, and we’ll be happy to assist.
Best regards, Aleksandra, Management Team, My 1st Years
