“The personalised writing was terrible, nothing like pictured on the website! It’s tiny writing and about 2 inches in size. The curve of the writing doesn’t even match the curvature of the mirror. The box arrived damaged and some of the wooden pieces had small dents in. Some of the cuts in the wood didn’t line up properly, even Ikea furniture is more exact for that. For the cost I expected a luxury item compared to others on offer elsewhere.”
Hi, thank you for taking the time to share your feedback.
We're very sorry to hear that your order did not meet your expectations. We understand how disappointing it must have been to receive an item with personalisation that differed from what you expected, along with damaged packaging and issues with the wooden components.
Your comments are extremely valuable, and we will be passing your feedback on to our product and quality teams for further review.
We'd also like the opportunity to investigate this further and make things right. Please contact our Customer Service team with your order details and, if possible, some photos of the issues you've described, and we'll be happy to assist you.
We appreciate your feedback and hope to have the chance to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
