Hi, we’re so sorry to hear the corners of your box were crushed during delivery. We truly appreciate your feedback and will be sure to pass this along. If you’d like us to send you a replacement box, please don’t hesitate to get in touch with us; we’d be happy to help.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re so sorry to hear your box arrived with slight damage. Thank you for letting us know. We’ll be passing this feedback along. If you’d like a replacement, please don’t hesitate to reach out to us. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hello, we’re very sorry to hear that the box arrived damaged. We completely understand how disappointing that must have been, especially as it was a gift.
If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra '.
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re so sorry to hear the lid ripped before opening. Thank you for letting us know. We’ll be sure to pass your feedback along. We’re glad you liked the lettering, and we really appreciate you sharing your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 5-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The box didn’t fit the gift. You advised in your reply that the small print doesn’t guarantee this.
Sadly a friend ordered the same item with box.
Which was a perfect fit.
Extremely disappointed.”
Hi, thank you for sharing your feedback with us. I’m very sorry to hear that you were disappointed with the gift box. We do advise on our website that this particular item does not fit in the gift box, but I completely understand how frustrating it must have felt.
We’ll certainly review this further with our team to make sure our guidance is as clear as possible, as we never want our customers to feel misled or let down.
Thank you again for taking the time to let us know.
Best regards, Aleksandra, Management Team, My 1st Years
