Dear Richard,
Thank you for your initial feedback on your bespoke mattress. I noticed you mentioned finding it softer than expected before sleeping on it, and I wanted to offer some helpful information.
Mattress firmness is best assessed after lying down completely rather than sitting or pressing with hands, especially with foam mattresses. When sitting, your full body weight concentrates in a small area, which can make even firmer mattresses feel soft initially. The full support system is designed to engage when your body weight is distributed across the entire surface during sleep.
As you ordered the firmer option, we're confident you'll experience the proper support once you've had a chance to sleep on it.
We appreciate your business and look forward to hearing how you find the mattress after you've had a proper chance to experience it.
Best regards, Angelo
