Thank you so much for your wonderful 5-star review and for sharing that brilliant photo! We're delighted to hear that the mattress topper is a perfect fit and that you're pleased with the quality. It's fantastic that it felt comfy during your test - we're confident you'll have many comfortable nights ahead! We really appreciate you taking the time to share your experience with both your review and the image - it's incredibly helpful for other customers to see our products in situ. Please don't hesitate to get in touch if you need anything else.
“We've struggled with the mattress that came with our new motorhome, and were hesitant to buy a replacement in case it was no better. I called and spoke to Angelo who couldn't have been more helpful. It's rare to receive such good customer service as I did that day, he went to the trouble of asking lots of questions about or mattress at home, even asking for the make and model. He then looked up the details and they made a mattress to match! Truly excellent service, I can highly recommend.”
Thank you so much for your kind words and brilliant 5-star review!
I notice you've shared a photo of the mattress just after unpacking - don't worry about how it looks right now folks! A vacuum-packed mattresses always look a bit squished and wrinkled initially. It needs up to 8 hours to fully expand to regain its proper shape and thickness. Once it's had time to breathe, it'll look just as good as it feels!
It was a pleasure speaking with you about your motorhome mattress needs. I'm thrilled that taking the time to understand what works for you at home and matching those specifications has made such a difference!
Many motorhome owners struggle with their standard mattresses, so I'm delighted we could create a custom solution that works perfectly for you.
Your recommendation means the world to us - it's exactly why we take the extra time to get things just right for each customer.
Wishing you many comfortable and restful nights on your travels! If you ever need anything else for your motorhome, please don't hesitate to get in touch.
Best wishes,
Angelo and the My Bespoke Mattress Team
“Excellent quality mattress, delivered in good time from placement of order. Angelo was extremely helpful and kept us informed on progress of manufacture. Despite the difficulty I experienced in accurately measuring the original, the replacement fitted perfectly as can be seen in the attached photos. Thank you.”
Dear Petula,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're pleased with the quality of your mattress and that it fits perfectly in your space.
It was my pleasure to keep you updated throughout the manufacturing process. I appreciate you sharing the photos - it's always rewarding for our team to see the final result in place!
We understand that taking accurate measurements can sometimes be challenging, so I'm particularly pleased that we were able to achieve such a perfect fit for you.
Thank you again for choosing our company and for taking the time to share your positive experience.
Warm regards,
Angelo
Dear Richard,
Thank you for taking the time to leave us a review. We genuinely appreciate your understanding regarding the delivery delay, and I'm glad to hear that you felt our communication during this period was handled well.
As you noted, we did experience some unexpected staffing challenges that affected our production timeline, combined with an unusually high volume of orders recently.
Your patience throughout this process means a great deal to us. While we always aim for perfect 5-star experiences, your feedback helps us improve our operations to better serve customers in the future.
If there's anything else we can assist you with regarding your mattress, please don't hesitate to reach out.
Thank you again for choosing our company.
Best regards, Angelo
“The process of ordering the mattress is so simple. There were examples to choose from and specific guidance for measuring the mattress.
A straightforward ordering process and regular updates were provided in regards to the progress of creation to delivery.
Overall it has been an excellent experience using My Bespoke Mattress.”
Thank you so much, Keith!
We're delighted to hear about your excellent experience with My Bespoke Mattress. It means a lot to us that you found our ordering process simple and straightforward - that's exactly what we aim for. Our measurement guidance and examples are designed to make the custom mattress journey as easy as possible for our customers.
We notice you've shared a photo of your mattress just after unpacking - this is actually a great opportunity to mention that all our mattresses go through an expansion period of up to 12 hours after unrolling. During this time, the mattress fully regains its intended shape and comfort level. It's completely normal and part of the delivery process!
We truly appreciate you taking the time to share your feedback about the regular updates and overall service. Your satisfaction is our priority, and we hope you're enjoying your new bespoke mattress now that it's fully expanded!
Best wishes,
My Bespoke Team
Hi Jeremy,
Thank you for taking the time to share your experience with MyBespoke! We're delighted to hear about the smooth communication and efficient service. This is exactly the standard we strive for with every customer.
We truly appreciate your kind feedback, and we hope you're enjoying your custom piece. Thank you for choosing MyBespoke!
Best regards,
The MyBespoke Team
“Very happy with the new mattress for our narrow boat. Fits perfectly and the medium firm mattress is so very comfortable - slept very soundly and would recommend to anyone!”
Dear Drew,
Thank you so much for taking the time to share your wonderful review and photo of the mattress in your narrow boat! We're delighted to hear that it fits perfectly and that you're enjoying such sound sleep on the medium-firm comfort level from My Bespoke.
It's especially rewarding to know that our mattress is working well in your narrow boat setting, as we understand how important it is to get the dimensions and comfort just right for these unique spaces. Your recommendation means a lot to us and the entire My Bespoke team.
Thank you again for choosing My Bespoke for your narrow boat mattress needs. We hope you continue to enjoy many peaceful nights of sleep aboard!
Best wishes,
My Bespoke
“This is my second purchase from MBM this year having previously purchased a double for the static caravan. From order to delivery the process is simple and efficient. My latest order was turned around quickly as promised due to an health issue with my wife returning from hospital post operation, thank you MBM I am very grateful for you excellent service.”
Dear Martin,
Thank you so much for your wonderful review and for choosing MyBespoke for a second time! We're truly honoured by your continued trust in our products, both for your static caravan and your recent purchase.
I'm particularly glad we were able to expedite your order given your wife's post-operation situation. We sincerely hope she is recovering well and getting stronger each day. Your family's comfort during this time is especially important to us.
Your kind words about our simple and efficient process mean a lot to the entire team. We strive to make every purchase experience as smooth as possible, and it's rewarding to know we've succeeded in meeting your needs both times.
Thank you again for being such a loyal customer. We're here if you need anything else!
Best wishes,
Angelo
MyBespokeMattress
Dear Michael,
Thank you for sharing this additional feedback and the photo! It's great to see the mattress in place, and we're delighted you're happy with both the product and our service.
Best regards,
Angelo
My Bespoke Mattress
Dear Anne,
Thank you for taking the time to leave this kind review! I'm so glad I could help answer all your questions, and that we met our timeline for manufacturing and delivery of your mattress. It's great to know everything went smoothly from start to finish.
Best regards,
Angelo
My Bespoke Mattress
“We ordered the top spec pocket springs with cool memory foam. A fantastic bespoke service in a world where customers often come 2nd. Custom made to fit our caravan in just a few days. Delivered to our home vacume rolled up (easier to fit in the car). We tested the product range in the showroom before ordering and after a few nights sleep - it is Fantastic. We are very pleased to find a medium sized UK company delivering such a personal, quality service with great products. Long Live craft skills in the UK.”
Dear John,
Thank you for such a wonderful review! I'm delighted you're enjoying your custom pocket spring and cool memory foam mattress. It's great that you were able to try our range in the showroom first, and that the vacuum-rolled delivery made installation in your caravan easier. We take pride in our British craftsmanship and personal service, so your feedback means a lot to us.
Best regards,
Angelo
My Bespoke Mattress
“We were going away in our caravan for 22 nights and was dreading attempting to sleep on the standard mattress in our Swift caravan. So I worked out if the cost of 22 nights of sleep in comfort was to be worth it.
Well we are pleased to say "YES" & "YES" again.. So so much better than the standard Duvalay 10cm mattress.
Brilliant Sleep now... Definitely worth the cost.”
Dear John,
Thank you for this fantastic feedback! It's wonderful to hear that our mattress made such a difference to your 22-night caravan holiday. Moving up from the standard 10cm Duvalay to a proper comfortable mattress can really transform your home-from-home experience. Quality sleep is so important when you're away, and I'm delighted you found the investment worthwhile.
Best regards,
Angelo
My Bespoke Mattress
Dear Christine,
Thank you for your short but sweet review and for sharing that great photo! It's wonderful to receive such a strong recommendation from a satisfied customer. We really appreciate you taking the time to share your experience.
Best regards,
Angelo
My Bespoke Mattress
