Dear Richard,
Thank you for taking the time to leave us a review. We genuinely appreciate your understanding regarding the delivery delay, and I'm glad to hear that you felt our communication during this period was handled well.
As you noted, we did experience some unexpected staffing challenges that affected our production timeline, combined with an unusually high volume of orders recently.
Your patience throughout this process means a great deal to us. While we always aim for perfect 5-star experiences, your feedback helps us improve our operations to better serve customers in the future.
If there's anything else we can assist you with regarding your mattress, please don't hesitate to reach out.
Thank you again for choosing our company.
Best regards, Angelo