Hi Kimberly! 👋 Thank you for taking the time to share your experience. I am sorry to hear this, and I’ll certainly share this with our team. I’d like to share some tips that may be helpful to know when it comes to applying Renew. We typically recommend applying skincare from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, apply your serum to clean, damp skin and allow to absorb for 2 - 3 minutes before moving on to the next step in your routine. When it comes to Renew, we recommend applying it in the evening because it contains Alpha Hydroxy Acids, which can be sensitizing to the skin, especially in the sun. In addition, we do not recommend applying Renew alongside other skincare with AHA’s, Vitamin C, or topical Retinol products. All that said, I connected with our Customer Experience team and was informed that they have been in contact with you via email regarding your return request. I’m happy to share that once our fulfillment team receives and processes your return, we will issue your refund. I hope these tips are helpful! If you have any questions or need product recommendations, please feel free to email us at hello@nakedandthriving.com or send a chat. Joy 💝
“I saw a review of the Renew product and decided to give it a try - though the price almost put me off! I had a brown age spot on the side of my face that I can hardly see now - the serum has definitely reduced my fine lines and faded the dark spots. There seem to be a lot of fakes out there, so beware! I hope to buy again and recommend buying directly from Naked & Thriving to avoid scams.”
“I have been using this for two weeks now and noticed a difference right away. It truly works to decrease the lines under and around my eyes specifically. I love this stuff!”
