“Was very disappointed with the makeover I received. I had a very important wedding to attend and was given an inexperienced makeup artist who took twice the amount of allocated time and admitedly apologised for not successfully providing the look I wanted. I tried to guide her with how to apply each product and where but was very disappointed, not only was I late to the wedding but had to re do my makeup completely due to the poor application.”
We’re truly sorry to hear about your recent makeover experience - that’s certainly not the Napoleon Perdis standard we pride ourselves on. Our team genuinely wants every visit to leave you feeling confident and camera-ready.
Our manager has already reached out to you directly to discuss this further and ensure we make things right. We really appreciate you sharing your feedback, as it helps us continue to refine our artistry and service.
