Thank you for taking the time to share your feedback. After a thorough investigation, we found that all units in this shade have unfortunately been affected, which is why we made the decision not to dispatch it further to ensure no customer receives a compromised product.
We completely understand how disappointing this must be, especially when you’ve been looking forward to using one of your NP favourites. A full refund has been processed to your original payment method, and as a gesture of goodwill, we’ve sent you a discount code to use on your next order.
We sincerely apologise for the inconvenience and appreciate your patience and understanding while we worked to resolve this as quickly as possible.
“I still have not received my replacement foundation stick - do you know how long I need to wait ? this order has put me under a lot of stress and long waiting time. I was given an expired foundation stick for my 1st order and was told I will get a new one - still nothing so far ..also can you ensure going forwards I will not get another expired product if I order online ??? what a waste of time !”
Thank you for taking the time to share your feedback. After a thorough investigation, we found that all units in this shade have unfortunately been affected, which is why we made the decision not to dispatch it further to ensure no customer receives a compromised product.
We completely understand how disappointing this must be, especially when you’ve been looking forward to using one of your NP favourites. A full refund has been processed to your original payment method, and as a gesture of goodwill, we’ve sent you a discount code to use on your next order.
We sincerely apologise for the inconvenience and appreciate your patience and understanding while we worked to resolve this as quickly as possible.
