Set of 4 Boucle Counter Bar Stools Warm Pine Reviews

4.8 Rating 28 Reviews

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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“This is two-part review; 1. NJ's Customer Service and 2. the product itself. For various resaons, we did not care for the bar stools and decided to return them. NJ's Customer Service were readily available to help, offered several alternatives (replacement parts, partial replacement, discounts, etc.), but, ultimately, accepted the returns, including shipping and processed a full refund. Rare in this day and age of fly-by-night on-line Sellers and endless loopholes when it comes to returns. For this reason alone, we would consider NJ products again. As far as the stools themselves, while they looked nice, we questioned their durabilty (both the frame and the fabric on the cushion). Two chairs also arrived with some damage (which NJ did offer to replace). The frame is held together with four very small screws at the foot rungs that seemed destined as a possible site of strutural failure. If you buy these stools, suggest you apply wood glue at these joints to help provide additional strength. The cushion fabric was not stretched tightly over the cushion which created folds in the top of the cushion when you sat in them. The fabric itself seemed rather thin and not particularly durable. These are the reasons which all conrtibuted to us returning them.”

Helpful Report

Posted 4 months ago

Thank you for sharing your detailed review! We’re glad to hear that our customer service team was able to assist you with several options and ensure a smooth return process, including covering shipping and issuing a full refund. We’re sorry to hear that the stools didn’t meet your expectations. Your feedback on the frame’s construction and the cushion fabric’s fit and durability is invaluable. We’ll be sharing this with our product team to explore improvements. We truly appreciate you considering Nathan James again in the future and are here to assist with anything else you might need!

Posted 4 months ago

“Let me start by saying I realised i ordered the wrong color about a day after placing the order. I contacted their customer service and learned it had just shipped but they went above and beyond to help me get the right stools (Cameron was who helped me), about a week or so later the right stools finaly arived, they were packed nicely, super easy to assemble and look beautiful. Unfortunately our kitchen is under renovation, otherwise I would share an image. Great quality, comfortable, attractive and outtanding sutomer service. I will definitely order from Nathan James again, these days ordering from online retailers (especially furniture) is a crap shoot, but this is definitely legit and I highly recommend!”

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Posted 4 months ago

“Color was beautiful, they are sturdy and best of all they were easy to put together. Love them!”

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Posted 5 months ago

“These were easy to put together and look amazing at our kitchen bar”

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Posted 6 months ago

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Posted 6 months ago

“We love these barstools for our kitchen! Easy to assemble, great looking, and comfortable. Two thumbs up.”

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Posted 7 months ago

“Love the warmth the warm pine gives while brightening up the room with white boucle. These look so good with light colored wood floors.”