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Nathan James Reviews

4.7 Rating 645 Reviews

93 %

of reviewers recommend Nathan James

Company Reviews

Product Reviews

4.7

Based on 645 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 27th April 2024

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Nathan James 5 star review on 24th April 2024

934

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, reliable, professional with a fast turn around.”

Posted 4 days ago

Hi there! Thank you for providing us with your feedback. We are glad to hear that you love our customer service since we definitely do our best to provide the best customer experience. I just wanted to check if you needed any help. I have also sent you an email for us to assist you best. We look forward to working on this with you.

Posted 1 hour ago

“Great chairs and easy to assemble. We had an issue with one our chairs and I was very impressed with the customer service I received.”

Posted 3 weeks ago

“I purchased the Wood & Rattan Large Console Table Oak. One thing that they do not mention on the description page is that this requires 4 HOURS of assembly. This is stated as soon as you open up the assembly instructions. The quality and process is exactly like IKEA. Definitely not worth the money or hassle. Very disappointed.”

Posted 2 months ago

Hi Barret, Thank you for sharing your feedback regarding the assembly of our Kova Sideboard Cabinet. We can imagine the inconvenience you had when you assembled it. As stated on our product page, under Specs, one Kova Sideboard Cabinet can be assembled within 60 mins. On another note, I am glad that you also sent us an email regarding and rest assured that we will sort this out for you. We appreciate your patience while we work to make this right. Best, Nathan James Customer Happiness

Posted 2 months ago

“Super quick delivery and amazing value for the price!”

Posted 2 months ago

“I have nothing but great things to say about this company! The delivery is quick and the quality of the cabinets I purchased are great. I had a dilemma and called customer service and i spoke with Kelly. she was so incredibly sweet and really helped me out. will be buying future furniture here!! Thank you! -Carly”

Posted 2 months ago

“I love my 2-drawer nightstand light oak. It’s beautiful and it fits perfectly on my space.”

Posted 2 months ago

“We bought the set of 2 faux leather counter bar stools and they are great quality very easy to assemble, no tools needed. Really well packaged and arrived undamaged. I’m really happy with the purchase. Very comfortable seat and big enough for adults to sit on. Delivery took 2 days(we’re on the West Coast)”

Posted 3 months ago

“I had an amazing experience with the customer service team! Not only did they respond promptly to my initial email regarding missing parts and brackets for my bathroom hardware - I'm the one who lost those parts - but they also followed up diligently even after the delivery to ensure everything was resolved to my satisfaction. The attentive support truly made a difference, and I couldn't be happier. Thank you for going above and beyond! And thank you, Susana!”

Posted 3 months ago

“Love many of the Nathan James products. Pricing is great and assembly is always straight forward (with some funny add ons in the instruction manuals!). I love that I can get any of their products and they will compliment one another.”

Posted 4 months ago

“Great little sofa for my office. Very good quality for the price. I was particularly impressed by the quality/look of the wood legs. Shipping was super fast and the whole thing was fairly easy to put together, however, the instructions fail to mention you do need a screwdriver for the center support leg. All around, a simple, good piece of furniture!”

Posted 4 months ago

“I recently got couches for my new home and I had a very minor problem with one of them and I called costumer service and I cannot brag enough about how amazing their service was as well as the quality of everything that I have bought. I have gotten 2 couches, 3 barstools, a living room chair, a coffee table & a TV stand and everything has been so easy and fast to assemble!”

Posted 4 months ago

“This is my first experience with Nathan James and definitely won't be my last. They got exceptional customer service and amazing people working over there. I bought a table and had a minor issue with it. As soon as I told them about the issue, they helped me all the way to making sure that I received the replacement and making sure nothing was wrong with it. I dealt with Angel from customer service and she is by far the best customer service rep that I have experience. Trust me, I have bought from top brands with so called exceptional customer service. Thank you and hope to spread the word.”

Posted 5 months ago

“Customer service was extremely polite and helpful, I had a small issue with my product from an Amazon order & the Nathan James associate reached out to me and did more than necessary to make things better. Overall 10/10 customer service and I am extremely satisfied 😊 Nathan James does an amazing job communicating with customers”

Posted 6 months ago

“I have never experienced better customer service than I have with Nathan James. Angel, specifically is the reason why I went from a curious customer to a lifelong advocate for Nathan James. She was so kind and helpful, and exceeded every expectation I had. She answered my questions promptly and did everything she could to put a smile on my face and I am so grateful. Also, Nathan James has insanely fast shopping and gorgeous pieces of furniture. 15/10 could recommend. Making a second purchase as I type.”

Posted 7 months ago

“exceptional quality and customer service”

Posted 8 months ago

“Love my dresser from Nathan James great quality and customer service”

Posted 8 months ago

“We ordered chairs from NJ. They were easy to assemble and beautiful. However, they just didn’t look right with my table. I was able to return them easily and for a full refund! I was blown away how easy the made the process. The customer service is EXCELLENT! Next time I am shopping for furniture, I will go here first!”

Posted 8 months ago

“What an awesome experience! I called to inquire about part that went missing on a table that I ordered about 20 months ago and they sent me a few replacements quicky, at no charge. As of that didn't impress me enough, they sent me Godiva chocolates as a thank you for my patience. I thought their service was highly responsive and quick before getting the chocolate! Top notch product and customer service exceeded my expectations!”

Posted 9 months ago

“Wow! I am really amazed by the quality of this shelf. Most other websites would have this shelf listed for at least twice the price. It was packaged very well. Assembly was easy. I did it myself in a few minutes. I did need help to hang it in the wall because of the weight and needing to get it on the keyhole hangers. I am brainstorming areas in my house to put a second!”

Posted 9 months ago

“I recently had an excellent experience with Nathan James. When I accidentally broke the glass globes in a light fixture I purchased from them, their team went above and beyond. As they don't offer replacement parts currently, they surprised me by sending an entirely new light fixture. Their generosity didn't stop there; they even followed up with a small gift of chocolates. I'm truly amazed by their exceptional customer service and will definitely make Nathan James my go-to for home shopping. Their attention to customers is outstanding, and I highly recommend them.”

Posted 9 months ago

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Nathan James is rated 4.7 based on 645 reviews