Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 693 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 4th May 2025

David

1953

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While they look nice and customer service was great, the drawers are really hard to open. They get jammed. Additionally, the drawers only come out 3/4 of the way making it hard to get things out of the drawers especially if you’re looking at an item towards the bottom. Extremely disappointed. I see many frustrations in the future. Was looking for something spacious and functional and got just the opposite.”

Helpful Report

Posted 4 weeks ago

Thank you for taking the time to share your feedback. We're really sorry to hear about your experience with the drawers—your frustration is completely understandable. While we're glad to know our customer service met your expectations, we definitely want the product to meet them too. If you would like us to take a closer look at this issue, we'd be happy to help. Please feel free to reach out to us via email or text, and we'll do our best to make this right.

Posted 4 weeks ago

“Bought four Theo bookcases. The powder coat white is pretty fragile. Scratches easily. The shelf veneer is pretty nice. The single screws make it such that the carrying capacity is pretty small. The worst part of these are the stiles and mounting holes. The holes are blocked by the vertical stile of the shelf. That means you have to angle your screwdriver to put in the mounting screws. They even tell you this in the instructions instead of just fixing the problem. Except the plastic toggle drywall anchor they give you requires the screw to be put in straight. So you end up missing the far end of the anchor and the screw free spins in the wall. A right angle driver is the solution. This is a common problem in furniture and easily solved. It made a nice bookshelf really frustrating to install.”

Helpful Report

Posted 3 months ago

Hi there, Really want to thank you for sharing your honest thoughts about your new furniture that you recently received. We try to make sure that the quality of our furniture is always up to the strict standards that we set, and I'm sorry that the bookshelves fell short of that this time. I've gone ahead and reached out to you via email so we can talk about this a bit more and how we can help. I hope that we can work on this together to come to a solution that works for everyone. Again, thanks for your review, and hope to speak soon via email

Posted 3 months ago

“The furniture dis not line up with what I saw in the picture. Very disappointed as it took me hours to put the units together and side by side they don’t look like a single unit as shown in the pictures. That being said, support was great in helping remedy a cracked drawer but the main issue was not fixed as I imagine there is no easy fix. Units are beautiful but don’t get mistaken into buying two thinking they will look like one single unit side by side as the pictures as misleading.”

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Posted 4 months ago

Hey El! Thank you for sharing your experience—we’re truly sorry to hear that the units didn’t align as expected. We understand how disappointing it must be after putting in so much time assembling them. It looks like KC was able to assist you regarding this, and we’re glad we could help with the cracked drawer. Your feedback is invaluable, and we’ll be sure to pass it along to our team. If there’s anything else we can do to help, please don’t hesitate to reach out!

Posted 1 month ago

“Great customer service, reliable, professional with a fast turn around.”

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Posted 1 year ago

Hi there! Thank you for providing us with your feedback. We are glad to hear that you love our customer service since we definitely do our best to provide the best customer experience. I just wanted to check if you needed any help. I have also sent you an email for us to assist you best. We look forward to working on this with you.

Posted 1 year ago

“I ordered two pieces for my living room: the Izsak Media Console and the Theo Ladder Bookcase (5-Shelf). I'm thrilled with the pieces' look; they were easy to assemble. I'm giving 3-stars instead of 5 because the console arrived damaged. I have attached the photos. Other than the damaged pieces, I'm happy with my purchase.”

Helpful Report

Posted 2 years ago

Hi Jessica, I appreciate you sharing this, and I'm sorry that your Izsak Media Console is giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you, so we can help!

Posted 2 years ago

“The custom service is great. They resolved my issue promptly.”

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Posted 2 years ago

“so the end product looks OK however putting it together took about 10 hours rather than 70 minutes your instructions are trying to be funny but I would rather real instructions one of the boards turned out backwards because it didnt fit fit the correct way In the top left door was left off because it didn’t fit then while I was building it some of the pieces knocked over and the wood is so cheap that it cracked I would rather real instructions than telling me to order a pizza”

Helpful Report

Posted 2 years ago

Hi Rebecca, I appreciate you sharing this and I'm sorry that your Ellipse Sideboard Cabinet is giving you some trouble! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“The pieces are cute and the delivery was fast. I was disappointed in the quality of the pieces and the lack of thought in how they go together. I’m not anticipating these pieces lasting very long”

Helpful Report

Posted 2 years ago

Hi there, We appreciate your honesty here and understand your hesitations regarding the quality of the furniture. I want to reassure you that we've shared this with our Product Team. On the other hand, your entire purchase is covered by our Manufacturer's Lifetime Warranty. This means if there are any defects in materials and workmanship, please reach out to our support and we'd love to help!

Posted 2 years ago

“Love! The only downside is I order three the be side by side and the shelves are not completely even”

Helpful Report

Posted 2 years ago

Hi there! We appreciate your honesty here and apologize for the shelves not lining up perfectly. We'd love to hear back from you if there are damages to the shelves or frame parts causing these to not line up as desired. Please feel free to reach out to our support as we'd love to help!

Posted 2 years ago

“Quality is ok, but the shelves should be anchored in two spots to avoid any front/back wiggling. The shelves were advertised as "oak" and showed up as a grayish/brownish color - not really happy with that.”

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Posted 2 years ago

“Decent-priced furniture but instructions are not clear, they should have a video on how to set up. The quality is average, you get what you pay for.”

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Posted 2 years ago

“I received my desk, however, I am missing an entire package of screws that are necessary to assemble.”

Helpful Report

Posted 2 years ago

Hi Alexis, we're so sorry to hear that your desk was missing the screws required for assembly. Someone from our team has reached out via email to help!

Posted 2 years ago

“Excellent price. Beautiful design. Quality of materials for my product (nightstand) don’t hold up unfortunately. One glass of cool water left bubbles and thin paint/wood/mdf chipped in the corner after removing a baby corner protector. As long as you use a coaster and are aware of this, the pieces stand nice in a room.”

Helpful Report

Posted 2 years ago

“Much cheaper looking in person. Rattan was scratched and the screws didn’t line up with the holes so I was unable to put it together completely”

Helpful Report

Posted 2 years ago

Hi Elisa! I appreciate you sharing your experience with the Hayes Side Table! I'd love to see if there's anything we can do to help out. I've reached out privately to your email. Likewise, feel free to give us a call at (888) 619-1004, or via email at help@nathanjames.com. Looking forward to hearing from you so we can help!

Posted 2 years ago

“We like the stools, ordered 4 and received 3 in staggaged deliveries, we're still waiting on our 4th stool with no estimated delivery; it may have been lost in transit. Stools went together as advertised. One stool needed a little muscling as holes didn't line up on swivel mount. Other than this, we like the stools, picture is representative of actual stool. Great buy for the money.”

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Posted 2 years ago

“Customer service was very accommodating and attentive.”

Helpful Report

Posted 2 years ago

“I finally put the shelving together and some of the wood pieces are scratched/scuffed up. I installed it as I don't have the patience to hassle with exchanges. Overall, I like the style but underwhelmed by the quality.”

Helpful Report

Posted 3 years ago

Hi Bhavna, I appreciate you sharing this and I'm sorry that your shelving unit is giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004!

Posted 3 years ago

“I love the unit however one of the shelf “arms” doesn’t lay flesh to the wall like the arm is bent a bit so I can’t install it. So it’s just laying up against the wall on the floor. And it would cost too much to return it.”

Helpful Report

Posted 3 years ago

Hi Tatianna, I appreciate you sharing this and I'm sorry that the bookcase frame is giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 3 years ago

Nathan James is rated 4.7 based on 693 reviews