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Nathan James Reviews

4.7 Rating 646 Reviews

93 %

of reviewers recommend Nathan James

Company Reviews

Product Reviews

4.7

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 19th May 2024

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Nathan James 5 star review on 15th May 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, reliable, professional with a fast turn around.”

Posted 3 weeks ago

Hi there! Thank you for providing us with your feedback. We are glad to hear that you love our customer service since we definitely do our best to provide the best customer experience. I just wanted to check if you needed any help. I have also sent you an email for us to assist you best. We look forward to working on this with you.

Posted 2 weeks ago

“I ordered two pieces for my living room: the Izsak Media Console and the Theo Ladder Bookcase (5-Shelf). I'm thrilled with the pieces' look; they were easy to assemble. I'm giving 3-stars instead of 5 because the console arrived damaged. I have attached the photos. Other than the damaged pieces, I'm happy with my purchase.”

Posted 1 year ago

Hi Jessica, I appreciate you sharing this, and I'm sorry that your Izsak Media Console is giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you, so we can help!

Posted 1 year ago

“The custom service is great. They resolved my issue promptly.”

Posted 1 year ago

“so the end product looks OK however putting it together took about 10 hours rather than 70 minutes your instructions are trying to be funny but I would rather real instructions one of the boards turned out backwards because it didnt fit fit the correct way In the top left door was left off because it didn’t fit then while I was building it some of the pieces knocked over and the wood is so cheap that it cracked I would rather real instructions than telling me to order a pizza”

Posted 1 year ago

Hi Rebecca, I appreciate you sharing this and I'm sorry that your Ellipse Sideboard Cabinet is giving you some trouble! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 1 year ago

“The pieces are cute and the delivery was fast. I was disappointed in the quality of the pieces and the lack of thought in how they go together. I’m not anticipating these pieces lasting very long”

Posted 1 year ago

Hi there, We appreciate your honesty here and understand your hesitations regarding the quality of the furniture. I want to reassure you that we've shared this with our Product Team. On the other hand, your entire purchase is covered by our Manufacturer's Lifetime Warranty. This means if there are any defects in materials and workmanship, please reach out to our support and we'd love to help!

Posted 1 year ago

“Love! The only downside is I order three the be side by side and the shelves are not completely even”

Posted 1 year ago

Hi there! We appreciate your honesty here and apologize for the shelves not lining up perfectly. We'd love to hear back from you if there are damages to the shelves or frame parts causing these to not line up as desired. Please feel free to reach out to our support as we'd love to help!

Posted 1 year ago

“Quality is ok, but the shelves should be anchored in two spots to avoid any front/back wiggling. The shelves were advertised as "oak" and showed up as a grayish/brownish color - not really happy with that.”

Posted 1 year ago

“Decent-priced furniture but instructions are not clear, they should have a video on how to set up. The quality is average, you get what you pay for.”

Posted 1 year ago

“I received my desk, however, I am missing an entire package of screws that are necessary to assemble.”

Posted 1 year ago

Hi Alexis, we're so sorry to hear that your desk was missing the screws required for assembly. Someone from our team has reached out via email to help!

Posted 1 year ago

“Excellent price. Beautiful design. Quality of materials for my product (nightstand) don’t hold up unfortunately. One glass of cool water left bubbles and thin paint/wood/mdf chipped in the corner after removing a baby corner protector. As long as you use a coaster and are aware of this, the pieces stand nice in a room.”

Posted 1 year ago

“Much cheaper looking in person. Rattan was scratched and the screws didn’t line up with the holes so I was unable to put it together completely”

Posted 1 year ago

Hi Elisa! I appreciate you sharing your experience with the Hayes Side Table! I'd love to see if there's anything we can do to help out. I've reached out privately to your email. Likewise, feel free to give us a call at (888) 619-1004, or via email at help@nathanjames.com. Looking forward to hearing from you so we can help!

Posted 1 year ago

“We like the stools, ordered 4 and received 3 in staggaged deliveries, we're still waiting on our 4th stool with no estimated delivery; it may have been lost in transit. Stools went together as advertised. One stool needed a little muscling as holes didn't line up on swivel mount. Other than this, we like the stools, picture is representative of actual stool. Great buy for the money.”

Posted 1 year ago

“Customer service was very accommodating and attentive.”

Posted 2 years ago

“I finally put the shelving together and some of the wood pieces are scratched/scuffed up. I installed it as I don't have the patience to hassle with exchanges. Overall, I like the style but underwhelmed by the quality.”

Posted 2 years ago

Hi Bhavna, I appreciate you sharing this and I'm sorry that your shelving unit is giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004!

Posted 2 years ago

“I love the unit however one of the shelf “arms” doesn’t lay flesh to the wall like the arm is bent a bit so I can’t install it. So it’s just laying up against the wall on the floor. And it would cost too much to return it.”

Posted 2 years ago

Hi Tatianna, I appreciate you sharing this and I'm sorry that the bookcase frame is giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

Nathan James is rated 4.7 based on 646 reviews