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Nathan James Reviews

4.7 Rating 645 Reviews

93 %

of reviewers recommend Nathan James

Company Reviews

Product Reviews

4.7

Based on 645 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 13th May 2024

Nathan James 5 star review on 13th May 2024

Nathan James 5 star review on 12th May 2024

Nathan James 5 star review on 12th May 2024

Nathan James 5 star review on 10th May 2024

Nathan James 5 star review on 10th May 2024

Nathan James 5 star review on 9th May 2024

963

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the Wood & Rattan Large Console Table Oak. One thing that they do not mention on the description page is that this requires 4 HOURS of assembly. This is stated as soon as you open up the assembly instructions. The quality and process is exactly like IKEA. Definitely not worth the money or hassle. Very disappointed.”

Posted 2 months ago

Hi Barret, Thank you for sharing your feedback regarding the assembly of our Kova Sideboard Cabinet. We can imagine the inconvenience you had when you assembled it. As stated on our product page, under Specs, one Kova Sideboard Cabinet can be assembled within 60 mins. On another note, I am glad that you also sent us an email regarding and rest assured that we will sort this out for you. We appreciate your patience while we work to make this right. Best, Nathan James Customer Happiness

Posted 2 months ago

“Ordered 2 nightstands. An hour into assembly realized it had the wrong parts. 2 bottoms and no top. So the top would be full of holes. Opened the second to check, same thing. Garbage. They’re sending 2 more but I have zero confidence they’ll be correct. So I’ll have a garbage can full with 4 Nathan James nightstands.”

Posted 11 months ago

Hi Anthony! Thank you for sharing your experience with one of our products. Truly, we understand your frustration and we are working closely in making sure that this does not happen again. I see that a new order was already processed and we will email you once the tracking information is available. Please let us know if there is anything else that we can make your experience better. Thank you for your understanding and patience.

Posted 10 months ago

“I bought 4 counter stools from this website and I left bad leaving them 1 star review for advertising one thing and selling another, so I left them 3 stars BUT they did bot accept my review. They only accept good reviews, so don’t bother leaving anything below 4 stars. That’s why it looks like they only sell food stuff. The chairs were gray with brushed nickel frame but instead I got very low quality olive color and painted gray frame. It took me 2 hours exactly to assemble 2 chairs & I didn’t even bother assembling other 2. The holes where nails go are off by 1” or so and I was struggling so hard to pull the frame to make it connect. I ended up damaging one of nails (it wouldn’t screw anymore because of that and there were no extra nails like all furniture has from other places). Little pieces around holes were not straight and poorly attached, they were sticking out to different sides. When assembled the chairs made sounds all time like it’s breaking. I weigh 140 lbs and i was afraid to land on floor. The chairs were SO UNCOMFORTABLE. I ended up donating these and losing money. They advertise on website their stuff is easier to assemble than IKEA..WRONG. I bought nightstands beds chairs cabinets from IKEA and the longest any of their products took me 40 mins if that. I went to Wayfair and paid same price for different chairs that took 5 mins to assemble cuz the quality was so good. In conclusion, Nathan James sites sells very low quality products and overpriced for that poor quality. Save yourself a headache and go to another store, unless you wanna waste hours assembling simple chair only so it would go into trash. It will not last long.”

Posted 1 year ago

Thank you so much for taking the time to share your experience and honest feedback with us. We're sorry to hear the stools didn't meet your expectations regarding quality and assembly. We stand behind our products and are happy to help with replacements, exchanges, or free returns whenever things don't work out. We value your opinion and want to know how to make things right. We've contacted you via email to help and look forward to hearing back from you.

Posted 1 year ago

“Poorly constructed furniture. Not worth the money.”

Posted 1 year ago

Hi Sarah! Thanks for sharing your thoughts with us about your recent purchase. I can see we've already reached out to help with this, and have helped take care of these concerns that you're mentioning. We hope to have another chance to be a part of your home!

Posted 1 year ago

“Website wasn’t up to date, couldn’t fulfill my order. I had to reach out for an update after two weeks of no contact and they told me that they were out of stock. doubt I’ll order from them again.”

Posted 1 year ago

“Slow customer service.”

Posted 1 year ago

Hi Shin, We've reached out to you via email to help with this, and we've resolved this issue for you. If you're still needing assistance, you're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 1 year ago

“The coffee table and end table look nothing like what advertised. They are bright white and marbled and in the ad they look like a much more subtle marble. I do not like them at all.”

Posted 1 year ago

“I haven’t received my package :(”

Posted 1 year ago

“Poor customer service”

Posted 1 year ago

Hi there, We appreciate your honesty here and are working on impoving how fast we can respond to our customers. For that, we apologize for the delay in getting to your return. We've since refunded your entire purchase. We understand the headache involved in disassembling, repackaging, and organizing this return so you weren't asked to return the furniture as it had been partially assembled. Please let us know if there's anything else we can help with.

Posted 1 year ago

“terrible. You sent me extra items that I did not request because their website is. I have two boxes that came in we're not open waiting to go out and you've been back-and-forth with me on emails giving me the runaround, to reach your team and get this label for me. At the label never comes. It feels as if you're just waiting for me to forget about the return. I've never had a more difficult time returning.”

Posted 1 year ago

“I bought a Scandinavian TV stand. The instructions weren’t clear. Some of the pieces don’t line up and a screw was missing. It ended up breaking. And then the no hassle customer service that you’re supposed to get, I got an email asking me to click a link after I already sent in proof of purchase. I’m not clicking any links after I’ve already sent you proof. Never again with this company. Since they’re not going to do their part with integrity I just glued and screwed it back together myself.”

Posted 1 year ago

Hi there, I appreciate you sharing this and I'm sorry that your TV Stand is giving you some trouble! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 1 year ago

“Bar cart came completely scratches up. Side table doesn’t even remotely resemble the one I ordered. Completely beyond disappointed”

Posted 1 year ago

Hi there, I appreciate your honesty here and apologize your bar cart arrived banged up like this! I see we've already begun the return process for your furniture and will be refunded as soon as we see it returning to our warehouse.

Posted 1 year ago

“I asked ten days ago to return an item and noo one has reached out to me.”

Posted 1 year ago

Hi Kristen, I apologize for the delay in getting back to you. We've refunded your purchase and reassured you to not return the table. We understand the work needed to disassemble, repackage in a possibly damaged box, and coordinate the return with the carrier. Please let us know if we can help with anything else.

Posted 1 year ago

“DO NOT order through Nathan James!! I ordered a product and was estimated a delivery to be 9 days there after. I was checking the status and never saw any updates just that the label was created. The delivery date rolls around and the status changes to pending so naturally I tried reaching out to the company. It has been 10 DAYS since I tried reaching customer service and have received ZERO RESPONSE. Their text option replies hi and then does not actually do anything. Their phone number rings and places you on hold and after a certain amount of time it times you out and hangs up on you. They do not respond to emails. It is bu far the worst customer service I have dealt with because they simply just don’t respond to you!!! It is one thing to have a product delivery delayed, it is completely unacceptable to not deliver the product and go over 2 weeks of without communication. THE WORST PART is I even received an email asking “how we did” !!! Save yourself the heartache and headache.”

Posted 1 year ago

Hi Melanie, I appreciate your honesty here and apologize for the delay in responding! You're absolutely correct -- we've been behind on our service and it's completely our fault. This is an urgent issue which we've taken immediate action to fix. To fix this, we're expanding our team to offer more reliable service as we've been understaffed on our Customer Happiness team. I also apologize to hear that your delivery wasn't ever scanned at FedEx's initial hub. When this happens we wait our typical 10 business days to ensure it was lost-in-transit before sending a replacement. Upon deciding it was lost, instead of sending a replacement, we both decided it was best to fully refund your purchase. If you're willing to purchase again, we'd love to offer a 15% discount for your entire purchase. Please reach out to our support directly so we can set you up on this! Again, we appreciate your patience through this, your honesty in the situation, and look forward to another chance in being a part of your home.

Posted 1 year ago

“I’m so disappointed in this product! It is poorly made. I’m trying to return it & have little to no luck with customer service. Would NOT recommend buying from them unless you want to be out your money!”

Posted 1 year ago

Hi Kerry, I appreciate you sharing this and I'm sorry this Hayes Side Table is not what you expected! I see we have addressed this via email and hope to have made it right with you. If you need any further assistance now or in the future, you're always welcome to reach us at help@nathanjames.com or at +1-866-619-1004!

Posted 1 year ago

“I was sent the wrong products. After I reached out, customer service said they will send me a replacement, but ghosted me after that. I'm pretty sure they are a scam company, who charge you $100 for a product and send you a $30 wrong product instead. BUYERS BEWARE!”

Posted 1 year ago

Hi Aashita, we're so sorry you were sent incorrect products. We've refunded your order in full and reached out with more details about your order. Please let us know if there is anything else we can help with.

Posted 1 year ago

“Horrible. My item is not delivered, I reached out to the support email and no one has helped me. The delivery is taking 10x longer than it was supposed to.”

Posted 1 year ago

Hi Bethany, I appreciate you sharing this and I'm sorry that your item was lost in transit! We reached out to you via email yesterday to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 1 year ago

“We ordered the Doxa coffee table and it arrived with the wood portion having several dents, chips, and the wood covering is peeling off in one corner. All in all, the quality is quite disappointing. We've emailed customer service several times to see if we could get a replacement, and no response for over a week. Overall very disappointing experience, I would not recommend that anyone purchase from this company.”

Posted 1 year ago

“The product is so cheaply made that I couldn't display it in my house.”

Posted 1 year ago

Hi Brian, I appreciate you sharing this and I'm sorry that Liam Media Console is giving you some trouble! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 1 year ago

“Got my product. Color is way different than on the website. Sent 2 emails the past week with no response. Don’t want a refund, just get another color.”

Posted 1 year ago

Hi Federico, I'm sorry that it took a bit longer than normal to hear back from us. We sent an email last week to help get this resolved. We look forward to hearing back!

Posted 1 year ago

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Nathan James is rated 4.7 based on 645 reviews