Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 646 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 19th May 2024

978

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested a refund. This was done on 11/19/2022. RMA IN1NOWHV I have not received a response. I have gone ahead and ordered two bookcases in a lighter color and wanted a return and refund for this first order. SW Response to questions below - not certain about a recommendation, depends on how the returns process goes. Did I pay for the return? I don't know yet. I am awaiting a response.”

Helpful Report

Posted 1 year ago

Hi there! We apologize for the delay here! I see we processed the return and have refunded you accordingly for this bookcase. Thank you for your patience and we're happy to be a part of your home!

Posted 1 year ago

“The picture didn't really match the product I received. The colors were different, and the surface appeard cheaper than what the product cost.”

Helpful Report

Posted 1 year ago

Hi Cassandra, I appreciate you sharing this and I'm sorry that your Amalia Side Table is not what you expected! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 1 year ago

“The stools look nice and are pretty comfortable, but they are very wobbly. We’ve only had them a couple of months and they’ve been tightened once already since putting them together and it needs to be done again.”

Helpful Report

Posted 1 year ago

Hi Kathy, I appreciate you sharing this and I'm sorry that your stools are giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004!

Posted 1 year ago

“Stools look great but only 2 of 4 could be put together. Holes were stripped and rust fell out of the tubes during assembly. Don’t recommend”

Helpful Report

Posted 1 year ago

Hi Shelley, I appreciate you sharing this and I'm sorry that your Kira Bar Stools are giving you some trouble! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com or +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 1 year ago

“It looked too good to be true. Boxes arrived damaged.”

Helpful Report

Posted 1 year ago

Hi Marcin, Thanks for taking the time to share with us what happened with your packages. We've reached out to you privately so that we can work on making things right with you. Feel free to also give us a call at 1-866-619-1004, or reach us via email at help@nathanjames.com.

Posted 1 year ago

“Very cheaply made product.”

Helpful Report

Posted 1 year ago

Hi Patti, I appreciate you sharing this and I'm sorry that your Hayes table is giving you some trouble! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 1 year ago

Nathan James is rated 4.7 based on 646 reviews