Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 694 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 4th May 2025

David

1953

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong products. After I reached out, customer service said they will send me a replacement, but ghosted me after that. I'm pretty sure they are a scam company, who charge you $100 for a product and send you a $30 wrong product instead. BUYERS BEWARE!”

Helpful Report

Posted 2 years ago

Hi Aashita, we're so sorry you were sent incorrect products. We've refunded your order in full and reached out with more details about your order. Please let us know if there is anything else we can help with.

Posted 2 years ago

“Horrible. My item is not delivered, I reached out to the support email and no one has helped me. The delivery is taking 10x longer than it was supposed to.”

Helpful Report

Posted 2 years ago

Hi Bethany, I appreciate you sharing this and I'm sorry that your item was lost in transit! We reached out to you via email yesterday to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“We ordered the Doxa coffee table and it arrived with the wood portion having several dents, chips, and the wood covering is peeling off in one corner. All in all, the quality is quite disappointing. We've emailed customer service several times to see if we could get a replacement, and no response for over a week. Overall very disappointing experience, I would not recommend that anyone purchase from this company.”

Helpful Report

Posted 2 years ago

“The product is so cheaply made that I couldn't display it in my house.”

Helpful Report

Posted 2 years ago

Hi Brian, I appreciate you sharing this and I'm sorry that Liam Media Console is giving you some trouble! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“Got my product. Color is way different than on the website. Sent 2 emails the past week with no response. Don’t want a refund, just get another color.”

Helpful Report

Posted 2 years ago

Hi Federico, I'm sorry that it took a bit longer than normal to hear back from us. We sent an email last week to help get this resolved. We look forward to hearing back!

Posted 2 years ago

“Requested a return of an item I received a week and a half ago and still have not received the details for the return. Still no idea how to return.”

Helpful Report

Posted 2 years ago

Hi Danielle, I'm sorry it took a bit longer than usual to get a response from us. I see that our team has been in touch and the return has been completed. If there's anything else we can help with please don't hesitate to reach out!

Posted 2 years ago

“I do not have my order nor have I heard from you”

Helpful Report

Posted 2 years ago

Hi Julie, I'm so sorry you didn't receive your order. It looks like our team has been in touch and arranged a new order for you which has now been delivered. Please let us know if there are any outstanding issues we can help address!

Posted 2 years ago

“Bought two bookshelves, one arrived scratched. Raised concern to customer service and never received a response. Would not recommend.”

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Posted 2 years ago

Hi there! I appreciate your honesty here and apologize for the delay in getting back to you! We've since sent you a brand new bookcase and asked to not return the damaged parts. We look forward to hearing back from you to how this new bookcase arrived!

Posted 2 years ago

“It’s a small cute piece. But it’s not strong enough to hold the TV. I placed my TV on top of it and the top piece started to dent in the middle. Very disappointed.”

Helpful Report

Posted 2 years ago

Hi Julie, I appreciate you sharing this and I'm sorry that your TV Stand is giving you some trouble! I can see we are actively working on this with you to help resolve the issue. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004!

Posted 2 years ago

Nathan James is rated 4.7 based on 694 reviews