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Nathan James Reviews

4.7 Rating 645 Reviews
93 %
of reviewers recommend Nathan James
Company Reviews Product Reviews
4,932
 Questions Metrics Info
4.7
Based on 645 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Nathan James Reviews

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Philip​
Verified Buyer
“Attractive but cheap material You get what you pay for”
Helpful Report
Posted 1 year ago
Reanna​
Verified Buyer
“I was extremely pleased with both my Kova Sideboard and my two side tables. They were beautiful with easy-to-assemble step-by-step instructions. Even better was the customer service, I had an issue with my initial order and the customer service was 10/10. Thank you, Nathan James! I will continue to order furniture for my home from you.”
Helpful Report
Posted 1 year ago
Mari​
Verified Buyer
“The shelves I ordered were very skillfully packaged and that insured that everything was undamaged in shipping. Directions were easy to follow; no stress or missing pieces! Great looking when done and I am very happy with shelves.”
Helpful Report
Posted 1 year ago
LaShawnda​
Verified Buyer
“I absolutely LOVE my table. I was looking for something small and mighty for my living room. It takes up small amount of space but makes big impacts to the room. Very easy to put together and it only took maybe 10 mins to complete.”
Helpful Report
Posted 1 year ago
Niya​
Verified Buyer
“I absolutely love Nathan James products and their customer service.”
Helpful Report
Posted 1 year ago
Mallory​
Verified Buyer
“I accidentally ordered the wrong height barstools and contacted Customer service to see if I could swap for the correct ones. They went above and beyond and were so helpful. They have made me a customer for life! Beautiful products at great prices!”
Helpful Report
Posted 1 year ago
Dennis​
Verified Buyer
“These shelves are well made and look great. Displays all my "stuff" and more. I bought one and had to have two more. Just great shelves Dennis M. Scaccia”
Helpful Report
Posted 1 year ago
Gissela​
Verified Buyer
“Excellent product and quality for excepcional price. Thanks!”
Helpful Report
Posted 1 year ago
Renata​
Verified Buyer
“Very happy with my purchase, great quality and fast shipping.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Wonderful service and smooth process. Also assembly instructions were much better compared to other websites I have used.”
Helpful Report
Posted 1 year ago
Johanna​
Verified Buyer
“Such a beautiful headboard, and easy to install!”
Helpful Report
Posted 1 year ago
Courtney​
Verified Buyer
“Great quality product, came quickly, and looks just like the photo!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Put two of these cabinets together to make a nice storage sideboard. A tad hard to align holes, but went together fairly easily. Nice looking pieces!”
Helpful Report
Posted 1 year ago
Michelle​
Verified Buyer
“I have made three purchases from Nathan James and I have loved each piece I’ve ordered! The furniture is very stylish and practical at the same time. The shipments have been very fast and packaged well as well as easy to assemble. I had one order where the wrong item was shipped. When I contacted customer service it was immediately corrected at no convenience to me. The customer service representative was very friendly, professional, and helpful. I received several follow-up emails making sure the correction was to my satisfaction. I highly recommend Nathan James. This is a top-notch company!”
Helpful Report
Posted 1 year ago
Katie​
Verified Buyer
“It looks exactly like what picture show on the website. Love it, great for my breakfast nook!”
Nathan James 5 star review on 13th December 2022
Helpful Report
Posted 1 year ago
Joan​
Verified Buyer
“Very good to deal with and would buy again from them.”
Helpful Report
Posted 1 year ago
Karin​
Verified Buyer
“Awesome awesome customer service”
Helpful Report
Posted 1 year ago
Neil​
Verified Buyer
“Great quality stuff and great customer service!”
Helpful Report
Posted 1 year ago
Sarah​
Verified Buyer
“Fantastic customer service, and we love our coffee table. Thank you for being great humans!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Love the stools. Very comfy and easy to put together”
Helpful Report
Posted 1 year ago
Nathan James is rated 4.7 based on 645 reviews
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