Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 693 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 4th May 2025

David

1953

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was hesitant about ordering furniture online but took a chance. I am so glad that I did! I was so impressed with the quality of the merchandise and absolutely effortless install. The instructions were clear and concise. On top of that the customer service is stellar! I will be purchasing additional items and referring Nathan James to family and friends.”

Helpful Report

Posted 2 years ago

“Overall happy with 3 Kova Sideboard cabinets. The style and look are exactly what I was hoping for. The doors are a challenge to get straight. We are still tweaking one of them to get it right so patience is key. Otherwise, relatively easy to assemble. One sideboard has a defect on the front top piece of material so I am waiting to hear back from customer service with the hope of just replacing that piece. For the price, we are happy.”

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Posted 2 years ago

“The bookshelf I ordered is of great quality and at a great price. It arrived very quickly and was easy to assemble. It looks exactly like the pictures and fits exactly where I wanted it.”

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Posted 2 years ago

“The product itself is amazing, with superb quality, and elegant minimal style. However, the customer service is beyond fabulous! Very kind, supportive and patient.”

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Posted 2 years ago

“Admittedly I have not assembled the replacement sent. However, I can't thank you enough for the company's response to my claim, and the fast delivery of the replacement. Also the follow-up. Great customer service that will be remembered with future purchases. Thank You”

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Posted 2 years ago

“Product matches description. Very nice quality.”

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Posted 2 years ago

“Quality products and return process was easy when I measured wrong and one of the shelves didn’t fit. Also appreciate that I was refunded when my return was picked up by fed ex and I didn’t have to wait for it to be returned back to NJ.”

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Posted 2 years ago

“Attractive but cheap material You get what you pay for”

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Posted 2 years ago

“We’ve only had the barstools for a couple of weeks, but so far we’re blown away by the quality of the Dahlia bar stool. The vegan leather is easily wiped clean (even after toddler sticky fingers have rubbed all over them) and they’re so soft and comfortable. Service was amazing - I did have to reach out after I submitted the order and I was immediately helped. Our barstools shipped the day we ordered them and arrived just a few days later. They were easy to put together; took us maybe 30 min total for 4 barstools. And we’ve gotten lots of compliments so far! I wouldn’t hesitate to order from Nathan James again.”

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Posted 2 years ago

“I was extremely pleased with both my Kova Sideboard and my two side tables. They were beautiful with easy-to-assemble step-by-step instructions. Even better was the customer service, I had an issue with my initial order and the customer service was 10/10. Thank you, Nathan James! I will continue to order furniture for my home from you.”

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Posted 2 years ago

“The shelves I ordered were very skillfully packaged and that insured that everything was undamaged in shipping. Directions were easy to follow; no stress or missing pieces! Great looking when done and I am very happy with shelves.”

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Posted 2 years ago

“I absolutely LOVE my table. I was looking for something small and mighty for my living room. It takes up small amount of space but makes big impacts to the room. Very easy to put together and it only took maybe 10 mins to complete.”

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Posted 2 years ago

“I absolutely love Nathan James products and their customer service.”

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Posted 2 years ago

“I accidentally ordered the wrong height barstools and contacted Customer service to see if I could swap for the correct ones. They went above and beyond and were so helpful. They have made me a customer for life! Beautiful products at great prices!”

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Posted 2 years ago

“These shelves are well made and look great. Displays all my "stuff" and more. I bought one and had to have two more. Just great shelves Dennis M. Scaccia”

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Posted 2 years ago

“Excellent product and quality for excepcional price. Thanks!”

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Posted 2 years ago

“Very happy with my purchase, great quality and fast shipping.”

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Posted 2 years ago

“Wonderful service and smooth process. Also assembly instructions were much better compared to other websites I have used.”

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Posted 2 years ago

“Such a beautiful headboard, and easy to install!”

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Posted 2 years ago

“Great quality product, came quickly, and looks just like the photo!”

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Posted 2 years ago

Nathan James is rated 4.7 based on 693 reviews