Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 693 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 4th May 2025

David

1953

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put two of these cabinets together to make a nice storage sideboard. A tad hard to align holes, but went together fairly easily. Nice looking pieces!”

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Posted 2 years ago

“I have made three purchases from Nathan James and I have loved each piece I’ve ordered! The furniture is very stylish and practical at the same time. The shipments have been very fast and packaged well as well as easy to assemble. I had one order where the wrong item was shipped. When I contacted customer service it was immediately corrected at no convenience to me. The customer service representative was very friendly, professional, and helpful. I received several follow-up emails making sure the correction was to my satisfaction. I highly recommend Nathan James. This is a top-notch company!”

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Posted 2 years ago

“It looks exactly like what picture show on the website. Love it, great for my breakfast nook!”

Nathan James 5 star review on 13th December 2022

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Posted 2 years ago

“Very good to deal with and would buy again from them.”

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Posted 2 years ago

“Awesome awesome customer service”

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Posted 2 years ago

“Great quality stuff and great customer service!”

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Posted 2 years ago

“Fantastic customer service, and we love our coffee table. Thank you for being great humans!”

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Posted 2 years ago

“Love the stools. Very comfy and easy to put together”

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Posted 2 years ago

“Bookshelf is amazing. Perfect for my room. Very good quality. Would buy again absolutely.”

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Posted 2 years ago

“Amazing customer service, I have enjoyed every interaction via live chat and email. The items I’ve purchased have been stylish and of quality! Thank you thank you!!!”

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Posted 2 years ago

“I love my new cabinet! It took me awhile to put it together, but I was in no hurry!! It’s perfect for my home office!”

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Posted 2 years ago

“Really great!”

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Posted 2 years ago

“Delivery was fast and product ordered met my expectation. Their price is also affordable.”

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Posted 2 years ago

“nathan james customer service is beyond exellent. Quick response and very accommodating. Will definitely purchase again.”

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Posted 2 years ago

“I love my Remi Diamond Button Tufted Headboard. My parents bought it for me for my birthday and I was hesitant to try to hang it myself but once I decided to do it, 4 months later, it was much easier than I had anticipated! Just had to to have one moment of assistance to hold the bar for screw hole marking, other than that it became a one person job! The template and instructions were easy to use and follow. It looks great!”

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Posted 2 years ago

“Nesting tables I ordered/received were delivered on time on the estimated date stated at order time. I was not disappointed at the quality, size or looks of the tables. They were exactly as described. Will consider ordering from Nathan James again.”

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Posted 2 years ago

“Great quality products! Very clear instructions and 10/10 customer service. Can’t wait to purchase more items. I truly can’t say enough good things about this company and I rarely take the time to make a review!!!”

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Posted 2 years ago

“I sincerely love my headboard. It comes with a template so that you know exactly how to hang it on the wall, the fabric is good quality and it’s very sturdy seeming. It does require that you drill a good few holes so just be prepared for that. The fabric seems to be of very good quality. Delivery happened sooner than expected as well”

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Posted 2 years ago

“The product arrived quickly and is exactly as it is pictured on the website. The white-on-white is clean, modern and functional, and the price is great. I would recommend this [roduct.”

Nathan James 5 star review on 9th December 2022

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Posted 2 years ago

“I moved to a new city shortly before the holidays and needed to furnish my new apartment. Unfortunately the package carrier for my new furnishings delivered my entertainment center to the wrong building at my complex and I was never able to locate it, luckily the customer happiness team was able to help me through the whole process of quickly getting a replacement sent out and delivered to an alternative address where I knew I'd be able to receive the package directly. They really made the whole process incredibly easy and their commitment to making something right that wasn't even their fault to begin with was incredibly impressive. I'd wholeheartedly recommend them to anyone I know.”

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Posted 2 years ago

Nathan James is rated 4.7 based on 693 reviews