Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.70

4.7 Rating 693 Reviews

92 %

of reviewers recommend Nathan James

4.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 4th May 2025

David

1953

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice stools, quality and look are excellent. Easy to put together and feel solid.”

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Posted 2 months ago

“Love this set! First off the stools were packed with care, quick delivery and quality is exceptional! I’m very happy with my purchase. Stools look exactly like the photos.”

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Posted 2 months ago

“Nathan James & their team is absolutely amazing! I ordered 2 pieces. The sea grass wall book shelves & the sea grass arched tv console. I accidentally shipped the items to the wrong address & Amanda was an all star at assisting me. On top of the customer service being phenomenal, the products are SO GOOD TOO! 10/10”

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Posted 2 months ago

“These lights changed the look of my kitchen - I am in love! Great quality, arrived fast and were easy to install. We are so pleased.”

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Posted 3 months ago

“I had purchased a set of nightstands a while back and finally unpacked them to install; to my misfortune, one of the nightstands was missing a piece. I contacted customer support, and KC very quickly responded to me. They were extremely helpful in finding a solution to my missing parts problem, even with my particular model of nightstand being limited edition. This whole experience could have easily become a nightmare of frustration, but thanks to KC, it ended up being an incredibly positive one!”

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Posted 3 months ago

“Well packed and really great instructions. Construction was relatively easy”

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Posted 3 months ago

“Excellent Price Match and Service! I had a great experience with Nathan James! They promptly honored their price match policy, making the purchase hassle-free and ensuring I got the best deal. Their customer service was professional and efficient, and the entire process was smooth from start to finish. I highly recommend them for quality furniture and fair pricing!”

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Posted 3 months ago

“Great experience and super happy with the customer service from Nathan James. Ricardo was very responsive and incredibly helpful with my order. Good to know that there are some companies still around that value their customers.”

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Posted 3 months ago

“Karla was wonderful! Very professional and very helpful! My barstool was replaced and she kept me informed of shipping and arrival! I’m a Nathan James fan for life!!⭐️⭐️⭐️⭐️⭐️”

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Posted 3 months ago

“Super easy purchase. Shipping was smoking fast. Stools are good quality, sturdy, and look great. Easily assembled and make sure to wait to tighten everything once you get them together. This helps to prevent them being wobbly by cranking down one side unevenly. Here's the amazing part. When chairs arrived they had a couple little issues here and there. I reached out to customer service on a weekend when they were closed and they promptly returned a text on Monday morning as soon as they opened up. They were quick to figure out what the issue was and resolve it. I don't know if they do this for everyone but they sent me all new stuff at no charge and gave me an Amazon gift card for the hassle. I've never had a better experience with customer service of any business I've done business with.”

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Posted 3 months ago

“The customer service is genuinely some of the best out there. Jane S. worked with me to help exchange my product and was kind, helpful, and knowledgeable. So pleased with my experience with this brand. THANK YOU JANE! :)”

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Posted 3 months ago

“Blown away by how amazing Susana’s customer service has been. Susana has been professional, empathetic, accountable, communicative throughout this entire process - truly going the extra mile at every turn. I cannot stop recommending your brand to friends and family mostly because of the amazing experience I’ve had with the customer service team, especially Susana. Amazing work from an amazing team.”

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Posted 3 months ago

“Bought four Theo bookcases. The powder coat white is pretty fragile. Scratches easily. The shelf veneer is pretty nice. The single screws make it such that the carrying capacity is pretty small. The worst part of these are the stiles and mounting holes. The holes are blocked by the vertical stile of the shelf. That means you have to angle your screwdriver to put in the mounting screws. They even tell you this in the instructions instead of just fixing the problem. Except the plastic toggle drywall anchor they give you requires the screw to be put in straight. So you end up missing the far end of the anchor and the screw free spins in the wall. A right angle driver is the solution. This is a common problem in furniture and easily solved. It made a nice bookshelf really frustrating to install.”

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Posted 3 months ago

Hi there, Really want to thank you for sharing your honest thoughts about your new furniture that you recently received. We try to make sure that the quality of our furniture is always up to the strict standards that we set, and I'm sorry that the bookshelves fell short of that this time. I've gone ahead and reached out to you via email so we can talk about this a bit more and how we can help. I hope that we can work on this together to come to a solution that works for everyone. Again, thanks for your review, and hope to speak soon via email

Posted 3 months ago

“Ricardo was amazing, friendly, patient, and dutiful while helping us with our return issue. It was truly a wonderful experience. They even sent us some chocolates after which made us feel very special. Thank you so much Ricardo and I wish you nothing but the best. I will be telling my friends about this experience with great joy and recommendations.”

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Posted 3 months ago

“The furniture I bought a year ago has peeled because a piece of tape touched it. Either this table is cheaper than cheap or the material is defective or both. I explained to the company my cheap Walmart brand didn’t have the same reaction when I tested it. They didn’t want to honor their warranty because they claimed it was damaged and I explained a table should not peel with a small piece of gift tape and that means the table has poor quality and defective material. I wouldn’t recommend this company for furniture unless you want to end up with something useless and made with low quality paper materials. Please look at the material to see how poor quality it is. Stick with Walmart Better Homes and Garden brand—it will outlast this brand. I gave the company an opportunity to make this right and didn’t. They just blamed it on me but that doesn’t explain why my Walmart brand shelf didn’t have the same peeling.”

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Posted 4 months ago

Hi, Thank you so much for sharing your experience with us. I genuinely apologize for the issues you've encountered with your furniture. This is not the experience we strive to provide our customers, and I completely understand your frustration. Please don’t hesitate to reach out to us directly at help@nathanjames.com. We’re here to assist you and would be more than happy to help with a replacement or any other support you may need. Your insight is invaluable to us, and we take your feedback very seriously. We want to ensure that you have a positive experience with our products, and we appreciate the opportunity to make things right.

Posted 3 months ago

“The furniture dis not line up with what I saw in the picture. Very disappointed as it took me hours to put the units together and side by side they don’t look like a single unit as shown in the pictures. That being said, support was great in helping remedy a cracked drawer but the main issue was not fixed as I imagine there is no easy fix. Units are beautiful but don’t get mistaken into buying two thinking they will look like one single unit side by side as the pictures as misleading.”

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Posted 4 months ago

Hey El! Thank you for sharing your experience—we’re truly sorry to hear that the units didn’t align as expected. We understand how disappointing it must be after putting in so much time assembling them. It looks like KC was able to assist you regarding this, and we’re glad we could help with the cracked drawer. Your feedback is invaluable, and we’ll be sure to pass it along to our team. If there’s anything else we can do to help, please don’t hesitate to reach out!

Posted 1 month ago

“Be aware that the color of the Dark Acacia Boho cabinet is much lighter in person than what is shown in the pictures. Also the off gassing from the product once removed from packaging had me sick for 24 hours.”

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Posted 4 months ago

Hi Nathaly! Thank you for sharing your experience with the Paxton Arched Door Storage Cabinet (Dark Acacia). I’m so sorry to hear that the color wasn’t what you expected and that the off-gassing caused discomfort. While a light “new furniture smell” is typical, it should fade within about two weeks. Here at Nathan James, we’re all about making sure our customers are happy, and we definitely don’t want to leave you with a less-than-great experience. I’ve sent you an email with more details so we can work together to find the best solution

Posted 4 months ago

“The chairs are absolutely beautiful and such good quality!! We had an issue where our package came with the wrong/missing part and it was so easy to get ahold of a customer service rep over text message. They were super nice and sent us a replacement chair immediately and didn’t require us to ship anything back!! 10/10 quality and customer service. I would purchase more furniture from here!”

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Posted 4 months ago

“One of the worst purchasing experiences Ive ever had. The legs aren’t beats up and are worn out all over the place. The legs aren’t not the same length so the chairs wobble back and forth. On top of this I spent an hour assembling and resembling two of them, just to have to pack everything up and try and return them. Would’ve thought I spent $25 bucks on them not $250 each. The review won’t let me upload pictures of the marks and scratches all over this thing of course.”

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Posted 4 months ago

Thank you for sharing your honest experience! This helps us continually improve our products! It looks like our Customer Happiness Team has already been in touch to help resolve this for you. If there's anything else we can help with, please let us know!

Posted 4 months ago

“Nathan James’ customer service is beyond fabulous! I had a chair delivered which was damaged on arrival. Within a month, another one broke from the same order. The customer service rep, Ben was so kind and insured I had a wonderful replacement within days, communicated throughout the entire process, and even followed up after the parcel was received. I will always purchase future furniture items from this company…well done!!!”

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Posted 5 months ago

Nathan James is rated 4.7 based on 693 reviews