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Nathan James Reviews

4.7 Rating 646 Reviews

93 %

of reviewers recommend Nathan James

Company Reviews

Product Reviews

4.7

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 19th May 2024

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Nathan James 5 star review on 15th May 2024

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional customer service! I had accidentally clean my sideboard cabinet with the wrong cleaner and it lead to the surfaces peeling. I reached out to their customer service for help and Claire went above and beyond to resolve the issue. Not only is the customer service great but the furniture has the same quality of some of the bigger name brands but for an affordable price! I look forward to purchasing more pieces in the future!”

Posted 1 year ago

“Great process. Easy to order and delivered quickly.”

Posted 1 year ago

“I bought one of the rolling bar carts for my wife. I always dread putting things like this together because of the sketchy directions written by someone who does not have English as their native language. Not only was your product extremely well made, but the instructions were understandable, clear and written with a sense of humor. Congratulations. Great product and obviously a great company. I will look for your name in the future.”

Posted 1 year ago

“Delivery was excellent. Your furniture is very well constructed. Your prices are reasonable.”

Posted 1 year ago

“Exceptional, kind, compassionate, friendly, knowledgable and super helpful customer service. I absolutely love my headboard and 10/10 would recommend Nathan James furniture/pieces to family/friends! Devy was a delight to work with and I wish them nothing but all the best life has to offer!”

Posted 1 year ago

“I have been working as a designer and architect for decades, and I found the Nathen James products I ordered to be of very solid quality, and they were delivered quite promptly... Further, when I had an issue with a hardware packet that was missing from one of my items and called to get what I needed, they fixed the problem quickly and with follow-up. They stand behind their product, and that is critically important.”

Posted 1 year ago

“Very happy with the bar stools. Fast delivery, easy assembly, look great!”

Posted 1 year ago

“Fantastic customer service. I had an issue with a piece of furniture and company -Taylor in "Customer Happiness" dept- immediately remedied. Nice quality furniture with great pricing.”

Posted 1 year ago

“Received product earlier than expected. It was in good condition and easy to assemble. I really love the new barstools.”

Posted 1 year ago

“Beautiful fabric and color, unique design”

Posted 1 year ago

“This desk is perfect for a small space. It is strong, comfortable, and sturdy. The two shelves are icing on the cake. It is get for adults and children. I don’t know how I lived without it.”

Posted 1 year ago

“I've only ordered once but it was a great experience. Price was great (6-tier ladder bookshelves) and was very good quality. Don't have any feedback on customer service as I never had to contact them, but delivery was pretty quick and communication was good. I'm a fan!”

Posted 1 year ago

“Looks great and easy to put together. Seamless delivery and product arrived in good condition.”

Posted 1 year ago

“We love our new headboard. It is really beautiful and was very easy to install. Great customer service and great products. Thank you.”

Posted 1 year ago

“I was hesitant about ordering furniture online but took a chance. I am so glad that I did! I was so impressed with the quality of the merchandise and absolutely effortless install. The instructions were clear and concise. On top of that the customer service is stellar! I will be purchasing additional items and referring Nathan James to family and friends.”

Posted 1 year ago

“Overall happy with 3 Kova Sideboard cabinets. The style and look are exactly what I was hoping for. The doors are a challenge to get straight. We are still tweaking one of them to get it right so patience is key. Otherwise, relatively easy to assemble. One sideboard has a defect on the front top piece of material so I am waiting to hear back from customer service with the hope of just replacing that piece. For the price, we are happy.”

Posted 1 year ago

“The bookshelf I ordered is of great quality and at a great price. It arrived very quickly and was easy to assemble. It looks exactly like the pictures and fits exactly where I wanted it.”

Posted 1 year ago

“The product itself is amazing, with superb quality, and elegant minimal style. However, the customer service is beyond fabulous! Very kind, supportive and patient.”

Posted 1 year ago

“Admittedly I have not assembled the replacement sent. However, I can't thank you enough for the company's response to my claim, and the fast delivery of the replacement. Also the follow-up. Great customer service that will be remembered with future purchases. Thank You”

Posted 1 year ago

“Product matches description. Very nice quality.”

Posted 1 year ago

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Nathan James is rated 4.7 based on 646 reviews