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Nathan James Reviews

4.7 Rating 645 Reviews

93 %

of reviewers recommend Nathan James

Company Reviews

Product Reviews

4.7

Based on 645 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 13th May 2024

Nathan James 5 star review on 13th May 2024

Nathan James 5 star review on 12th May 2024

Nathan James 5 star review on 12th May 2024

Nathan James 5 star review on 10th May 2024

Nathan James 5 star review on 10th May 2024

Nathan James 5 star review on 9th May 2024

963

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the best customer service I have ever received, and I will be shopping for all of my home needs here before I do anywhere else! Susana specifically was so great when helping with the order of my coffee table. I accidentally put the wrong shipping address, and she helped change it in no time. Super quick to answer and lovely to communicate with.”

Posted 1 year ago

“great customer service! I bought my shelf from amazon and it did not come with hinges. Nathan James CS team member shipped me out a new set of hardware asap!”

Posted 1 year ago

“After searching months for a light that would work in the kitchen the perfect light has been found. I purchased the - Vincent Pendant Light Fixture | Hanging Light | Clear Glass Shade - Rising Sun Black. Sadly the light fixture arrived and the delicate glass was broken. I emailed Nathan James and provided a picture. I received an email that someone will reach out, but will be a week or so. Kinda stressed me out as I needed to get a light installed, but appreciated that they communicated with me that-hey we seen this, your not being ignored, we're just busy. Once I did receive word back on the broken glass it was that they had already shipped out a new light. Now installed, works and looks beautiful. Just what I have been searching for.”

Posted 1 year ago

“Hands down the best customer service in ecommerce! The products are beautiful, the price points are amazing, and the customer care is unbeatable. I’ve purchased different items from them and they take my breath every time I walk into my rooms. Speedy communication and just a true caring for us as customers will have me coming back to Nathan James over and over again!”

Posted 1 year ago

“Hands down the best customer service! Amanda was so quick to resolve an issue and went above in beyond to help find a solution! Great product and great service is hard to come by! Nice work Nathan James!”

Posted 1 year ago

“Cannot speak more highly about my experience with Nathan James company! By far the BEST customer service I have EVER experienced. They went far and beyond to make sure I was completely happy with their product. Needless to say, I AM happy with their product and service. Thank you!!”

Posted 1 year ago

“Beautiful, affordable products. Relatively fast delivery. Excellent customer service. This will be our new go-to site for home decor.”

Posted 1 year ago

“I ordered my furniture via amazon but one of the hardware pieces was bent. I reached out to amazon and they said my only option was to return the entire piece because there was no extra hardware available. I reached out to Nathan James directly and spoke to Amanda and she helped me right away. She sent me an entirely brand new hardware pack and we have our accent cabinet all set up! Thank you. The quality is really unbeatable especially for the price point.”

Posted 1 year ago

“Very quick delivery and perfect condition. The shelves were easy to put together and look way more expensive than they are. Super stylish.”

Posted 1 year ago

“Incredible and prompt customer support! My concerns were understanding and a solution provided. Thank you all!”

Posted 1 year ago

“Customer service is above and beyond, I've actually shared my experience with friends and social media because I was amazed. I ordered a desk which I love, but had a few scuffs when it arrived. I asked for touch-up paint or partial refund, and they sent me a whole new desk (and let me keep the original one), and then also sent a small box of Godiva chocolates with a nice note weeks later. The desk is great but I'll definitely be shopping here again knowing they care so much about customer experience. It's very refreshing.”

Posted 1 year ago

“When I inquired about my order, I received a prompt, eloquent response. Love my new desk, too! Great brand, will be shopping here again.”

Posted 1 year ago

“This is hands down my new favorite company and I am so glad I stumbled across from them. One of the items I ordered came with a tiny scratch and I reached out about an exchange and they could not have made the process easier! Taylor assisted me and I was blown away by not just quick response and stellar customer service, but also going above and beyond as to check in with me through the entire delivery process. And if that wasn’t more than enough!!! - I received a lovely Godiva package in the mail thanking me for my patience… ummm nobody does that!! That is Ritz Carlton top tier service if you ask me and I will never shop for my home furniture anywhere else again! I currently have 3 pieces of NJ furniture in my home and I cannot wait to keep adding more. They are way too kind and understand all the little details that truly make a difference. Thank you Taylor and thank you Nathan James for being so awesome!!”

Posted 1 year ago

“Their furniture is easy to assemble and is beautiful. More importantly they have an outstanding customer service personnel. We had a minor issue with one of the stools we bought. Customer service representative Amanda was extremely helpful and the issue was resolved very quickly. I would highly recommend Nathan James furniture.”

Posted 1 year ago

“The quality of the items we ordered is great. The price was even better. My items arrived before the estimated date. When I needed to return a portion of my order (my own fault), it was SUPER simple and straightforward, just like they said. I will absolutely order from Nathan James again! 10 out of 10.”

Posted 1 year ago

“I absolutely love the end tables I ordered from this company. It’s the second order made and their products are well made, affordable and they are a joy to do business with. You will not be disappointed! Will definitely order from them again! p.s. one table came a day later than the other, but these things happen.”

Posted 1 year ago

“AMAZING products with equally AMAZING customer care! This company not only produces high end looking pieces at fair and reasonable pricing but it's customer service team is exceptional. I had one minor "hiccup" and contacted them via email. The communication was prompt and friendly and clearly geared toward complete customer satisfaction. Overall, efficient and nothing short of an extraordinary experience. Highly recommend this company and it's products. Refreshing to deal with a company that stands behind affordable quality products while providing truly first rate service to ensure 100% customer happiness.”

Posted 1 year ago

“Excellent customer service ! A very great quality product as well . We are very happy.”

Posted 1 year ago

“I will be a customer for life! Besides the fact that the furniture and products are sleek and stylish, the customer service provided by Cameron was beyond exceptional.”

Posted 1 year ago

“Exceptional customer service! I had accidentally clean my sideboard cabinet with the wrong cleaner and it lead to the surfaces peeling. I reached out to their customer service for help and Claire went above and beyond to resolve the issue. Not only is the customer service great but the furniture has the same quality of some of the bigger name brands but for an affordable price! I look forward to purchasing more pieces in the future!”

Posted 1 year ago

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Nathan James is rated 4.7 based on 645 reviews