“The camera does not get triggered by small animals e.g. cats. I've had previous wildlife cameras to record cats leaving and entering my house adjacent to the route used by the local badgers and foxes. But this camera fails to trigger at night. It will record human activity but not small animals. Would like a refund as it's not fit for purpose. The only positive is that the solar battery seems to work.”
I see you have already been in touch with our support team, who will be more than happy to help. The Helarctos usually performs very well with smaller animals such as hedgehogs, as you'll see in our example footage and other reviews. With some adjustments to the settings or positioning, I'm sure we'll be able to get it working well for you.
“This camera is great. It’s easy to set up and the solar panel is handy with no need for batteries, just mains charged when it arrived and the solar power is keeping it topped up. I’ve already captured some wildlife in the garden and am excited to check it each day. The app is so handy allowing you to view and download photos/videos to your phone without needing to touch the camera or remove the SD card. Very happy with my purchase. Great customer service too!”
“This camera has worked well out of the box - the only glitch is that it takes quite a time to turn off so you can sometimes remove the SD before it is actually off. No complaints so far.”
“Ordering and Delivery was as expected. The product is truly amazing I can’t believe the quality of images and videos, so easy to set up. Works of solar perfect. Defo recommend”
“Quality of the camera is very good, easy to set up although i initially had some issues getting the App connecting (which sounds like most folk have!), images are very good even on the IR. I can now see what all the commotion is in my garden after lights out!”
“This is our second camera from Nature Spy. It was very easy to set up . Love the solar panel and also usb charger. Seems to last for ages. Image quality very good.
Always pleased with this company.”
“A fantastic piece of kit. Really easy to use. The solar charger is really effective even in our wooded area. The kids are loving it and their grandfather is managing the app just fine. We're buying a second one for another location. Would highly recommend.”
