“Terrible. Chair is hard plastic, does not flex or “move” with you. Complete bait and switch. Very disappointed. I needed an ergonomic chair since I am pregnant. This is the same comfort level and styling as the plastic chairs from article or hem under $50. Trying to return it, company has not responded to emails, called the phone line “busy”, chat is not available on Mondays. Okay. Cool.”
Hi Desiree,
Sorry to hear you are not happy with the chair, we appreciate not everyone will love it as much as we do.
We have a simple to use self service return portal you can access under the Returns section on the website.
I have responded to the note you sent this morning via our Contact Us page a couple hours ago. I do apologize we could not immediately answer your call. We are a small company with most of the team residing in a different time zone in New Zealand. I am responsible for US based communication and am currently serving jury duty.
Please feel free to use our returns portal, or contact us with any questions, I will respond as quickly as possible, usually within a couple hours.
Best of luck finding your perfect chair.
Cheers,
Jennifer
“Purchased 2 of these chairs and we are really impressed with them.
Very Comfortable and stylish. The packaging was smart, and the assembly couldn't have been easier. Just took a couple of minutes.
I think we will be buying more.”
“I really love the chair..... that's really comfort. The topper is so colourful and my cats really love it too. However, my cats are scratching it a lot and they are pulling up the threads. Do you guys make a leather topper later? =)”
