“I honestly wanted to leave a better review... the jacket was well made and looks great! However, the jacket was shorter than I like my gear to be and a little tight. I had expressed interest in changing my size to a large prior to the manufacturing of the jacket if the measurements I provided indicated, but I was still sent a medium. When I emailed NWT3K to notify them that the jacket didn’t fit and wanted to arrange a return I never got a response. I am now a week past their 7 day return window and still no response. I spent $400 on this jacket and put my trust in a new company and have been completely let down by the responsiveness of their customer service.”
“The NWT3k team was great to work with, straight forward, stand they behind their products, and guarantee. My interactions with the team were great and recommend NWT3k products.”
“Wonderful jacket. I was looking forward to trying it out on the slopes this year, but due to the pandemic, it will have to wait.
I do like the quality and the design of the jacket.”
“Love my new jacket! Great fit for a big guy, looks great, performs great...and it's customized!
Have to mention customer service, too. There was a minor delay fulfilling my order (nobody's fault, really), but as soon as they cleared it up they expedited my order to get it to me ASAP. These guys definitely care about the customer experience. Highly recommended!!”
