Aloha David,
Thank you for contacting OluKai!
We are very sorry to hear that you haven't received your exchange pair. Kindly email us at info@olukai.com so we can better assist you with the status of your exchange order. Mahalo!
“The size and appearance of the Moloā - Ray/Toffee shoes I received were spot on. I have already had the same in slippers and was hoping the shoes would be just as comfortable; I was not disappointed. Also, I would not hesitate to recommend the Olukai brand via the company to anyone.”