Aloha! Thank you for reaching out to OluKai! We are sorry to hear that your Moloā Slipper - Toffee / Dark Wood arrived in such condition. This is not the experience we want you to have. We do have a 1-year warranty on our products for any manufacturing defects or discomfort. Our customer service team would be more than happy to assist you with this issue and make sure you are fully satisfied with your purchase. You can reach out to us through our contact on www.olukai.com! If you have any more questions or comments, please let us know. Have a great day!
