“I really liked the look of this shoe and believe it would have been very comfortable if the toe box had been a little wider. After reading that the shoes tend to run small, I ordered a half size larger than usual. The length was perfect, but the toe area was simply too narrow. I’ve never needed a wide-width shoe before, but my toes were so compressed that visible bulges formed across the top of the shoe.
This was also my first experience with Olukai. I interpreted the “free returns for first-time customers” policy to mean exactly that. Unfortunately, I later learned it only applies to size or color exchanges, or store credit. Since no other shoes are offered in a wide width, I had no exchange option and was charged a $7 restocking fee to return them.
It’s a great-looking shoe, but customers with even moderately wider forefeet may find the toe box too restrictive. I also think the return policy could be communicated more clearly to avoid misunderstandings.”
Aloha Zachary! Mahalo for reaching out to OluKai! We are sorry to hear that you had issues with the fit of Mio Lī - Pavement / Vintage Indigo shoe. We truly do appreciate your feedback about this. We will be notifying our product team about these issues. Our customer service team would be more than happy to assist you in starting an exchange or return so you can try a different style that may be a better fit. You can reach out to us via our contact page at www.olukai.com! We are always looking to improve, and that starts with feedback like yours. If you have any more questions or comments, please let us know.
“They look great, but aren't as comfortable as my other Olukais. The last is narrower than normal. I normally wear a 10.5 but had to exchange those for an 11. They fit pretty well.”
“They are not comfortable until they are worn for awhile. Too tight, especially the toe area. Previous pair had had the same problem and eventually they stretch until finally a hole appears in toe area!”
