Aloha,
Thank you for taking the time to review the OluKai Men's Mekila - Natural sandals. We are sorry to hear that you had some issues with your order. We offer a 1-year warranty on all of our footwear that covers manufacturing defects. Please reach out to us at info@olukai.com and we would be happy to assist you in filing a warranty claim.
“This is a beautiful shoe, and I love how the stitching feels on the bottom of my feet. It should be noted though, that this is not "true to size". Compared to my old pair of OluKai Kupuna, the Size 10 was almost a full inch shorter. This seems to be typical for the full leather models of OluKai. I tried on several different pairs at a shop in Hawaii, and the Mea Ola also ran much smaller than the Ohana and Hokulea.”