“I purchased because they advertised as FSA eligible. Not true, my FSA says shoes ate consodered personal items. So the letter I paid for means nothing. I had to pay back my FSA for all of it. Buyer beware. The shoes are nice, not really almost $100 nice, but nice. But they are not FSA covered.”
Aloha Michelle,
Thank you for sharing your experience, and we’re truly sorry for the frustration this caused. We understand how disappointing it must have been to purchase the sandals based on the FSA eligibility information, pay for the required documentation, and then have your FSA administrator deny the claim and require you to repay the amount.
While certain products may qualify for FSA/HSA reimbursement with the appropriate documentation, eligibility ultimately depends on the individual plan and its administrator. We understand that this distinction may not have been clear enough and are sorry for the inconvenience and unexpected expense this caused. We appreciate you bringing this to our attention and will share your feedback with our team.
Posted 1 month ago
"Michelle"
Verified by
“I purchased because they advertised as FSA eligible. Not true, my FSA says shoes ate consodered personal items. So the letter I paid for means nothing. I had to pay back my FSA for all of it. Buyer beware. The shoes are nice, not really almost $100 nice, but nice. But they are not FSA covered.”
“Soooo... cute! Love them! If your an 8 1/2 and want a tighter fit across foot (me) get an 8.If you have thicker feet or higher arch, you should do 9.
These are the best!!”
“Don’t trust the shipping promises on their website or the customer service promises after failure to meet their original promises. Unbeliveable that a company that sells such premium sandals at a premium price doesn’t do their customers right. You’d think they’d want repeat customers and promoters to others. What a shame.”
Aloha,
Thank you for contacting OluKai! We are sorry for the delay with your order. We would love to resolve this for you and ensure you are fully satifsfied with your purchase. Feel free to email us at info@olukai.com, and we would be happy to discuss some options with you.
Posted 7 months ago
"John"
Verified by
“My daughter loves this style. Very comfortable to wear!”
