Aloha Rachel,
Thank you for taking the time to review the OluKai Women 's Kīpe‘a ‘Olu Sandals. We are sorry to hear that you had some issues with your order.
We would love to resolve this for you and ensure you are fully satisfied with your purchase. Feel free to email us at info@olukai.com and we would be happy to discuss some options with you.
“These took maybe a couple of hours to break in, the leather on the top straps was just a bit rough. I normally get 9 or 9 1/2 in OluKais. My feet are a bit wide so maybe that’s why the leather rubbed a bit. They are now comfortable and so easy to slide in and out of.”