Aloha Stephanie,
Thank you for contacting OluKai and for sharing your feedback! We're sorry to hear that the Hila Heu Slipper was uncomfortable to wear due to the hard edges along the inside of the upper strap. We understand how important comfort is, especially for slippers intended for everyday relaxation.
We're glad to hear that your return experience went smoothly, and we appreciate you taking the time to share both your concerns with the product and your experience with our return process. Your feedback is valuable to us and will be shared with our team for future consideration.
Feel free to email us at info@olukai.com if you have any other questions or concerns. Have a great day!
Aloha Holly,
Thank you for taking the time to review the Olukai Women's Hila Heu - Tan Slippers. We are sorry to hear that you had some issues with your order. We would love to resolve this for you and ensure you are fully satisfied with your purchase. Feel free to email us at info@olukai.com, and we would be happy to discuss some options with you.
Posted 2 months ago
"Adrian"
Verified by
“Super comfortable. I wore them during a long day of holiday cooking in the kitchen. My feet felt like the were on clouds.”
Aloha Robyn,
Thank you for taking the time to review the Hila Heu Women’s Cozy Slipper Sandals. We are sorry to hear that you have some issues with your pair. We would love to resolve this for you and ensure you are fully satifsfied with your purchase. Feel free to email us at info@olukai.com, and we would be happy to discuss some options with you.
Posted 11 months ago
"Karen"
Verified by
“I am always a size 9. This shoe does not fit my foot properly. My toes toes slide out of the front. Shoe doesnt stay on my foot.”
Aloha Karen! Mahalo for reaching out to OluKai! We are sorry to hear that you had issues with the sizing and color of the Hila Heu Women’s Cozy Slipper Sandals, but we truly do appreciate your feedback about this. We will be notifying our product team about these issues. Our customer service team would be more than happy to assist you with starting an exchange or return, so you can try out a different style that may be a better fit. You can reach out to us through our contact on www.olukai.com! We are always looking to improve and that starts with feedback like yours. If you have any more questions or comments, please let us know.
