Aloha Linda! Mahalo for reaching out to OluKai! We are sorry to hear that the Kanani Vario is too loose for you. We truly do appreciate your feedback about this. We will be notifying our product team about these issues. Our customer service team would be more than happy to assist you in starting an exchange or return so you can try a different style that may be a better fit. You can reach out to us via our contact page at www.olukai.com! We are always looking to improve, and that starts with feedback like yours. If you have any more questions or comments, please let us know.
Posted 2 months ago
"Linda"
Verified by
“Nice sandles. Came fast. But they are to loose on my feet.”
Aloha Terri,
Thank you for giving the Kanani Vario a try and for sharing your feedback. We’re sorry to hear that the strap felt too loose and didn’t provide the secure fit you were hoping for. While the style is designed for comfort, fit can still vary from person to person and may not work for everyone.
We truly appreciate you trying the sandals and taking the time to process the return. Thank you again for your support and for sharing your experience with us. Mahalo!
