Hi Lola,
We’d really like to look into this for you — could you please check your emails when you have a moment? We’ve been in touch and are waiting on your response so we can investigate the issue further and assist you properly.
Thank you, and we hope to resolve this with you soon.
“Taste isn't as i expected as I like chocolate mint icecream cookies. I added 1/2 tspn coffee & used crushed iced 1/2 water & 1/2 rice milk to give flavour & more thicker mix. In just crushed ice & water i felt the taste wasn't my preference & wasn't fluffy thick the espresso shake. Still, I'm happy with adding extras & enjoying shakes now.”