“I purchased this item with a discount, but the seller did not clearly state that this was an open-box or previously used product. The listing did not warn me that the item could be opened, tested by someone else, or non-returnable.
If I had known this, I would not have purchased it. After receiving it, I discovered that the jacket is defective: the power button does not press and the jacket will not turn on. The battery is working and functions correctly with another heated garment, so the issue is with the jacket itself.
The seller is not responding to my emails or calls, which leaves me without support or exchange options.”
Hi Elvina, we’re truly sorry for the frustration and disappointment you’ve experienced — that’s certainly not the experience we want for our customers. Our customer service team is already working on your case to help resolve the issue with your jacket as quickly as possible. Thank you so much for your patience and understanding while we make this right.
“The jacket did not fit. I had difficulty navigating the website and did not realize the jacket was final sale. Will not be buying from this site again.”
“i ordered jacket and it came quickly, jacket looked like it wasn't used, put battery in from my vest and the gacket is great and does a great job of blocking the wind, love it.”
“I received the jacket and one battery. I didn’t get the second battery or a charging device. The jacket fits good but I can’t speak for the heat. Hoping Ororo will send me the rest soon I’m looking forward to using it.”
“I bought this jacket for my husband who is a coach. He is often outside in cold and wet conditions. This jacket is well made. He loves it. It does run a little small but returns are simple and shipping is free. I am very happy with this purchase.”
