ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,064 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the pictures depicting the heating elements is not what is actually inside the jacket, the front chest area heating is not very good and nothing like what is shown in the heating element pictures”

Helpful Report

Posted 1 year ago

Hi Farley, thank you for your review. It is noticed that our customer service specialist is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 1 year ago

“I had ordered the wrong size on an Amazon order. The vest was on a Christmas sale. I would have had to return and reorder at a higher price. Ororo exchanged directly. The representative was timely and polite. The exchange was seamless.”

Helpful Report

Posted 1 day ago

“Buyer beware! Return policy prevents return of some brand new products. I bought slippers in a clearance color, they don't stay on. The heated socks are luke warm, bulky. I will not buy from them again..”

Helpful Report

Posted 2 days ago

Hi there, thank you for sharing your feedback. We’re sorry to hear that your recent purchase didn’t meet your expectations. We understand how frustrating this experience must have been. Clearance items may have different return eligibility based on our return policy, and comfort or warmth can vary depending on fit, usage, and personal preference. That said, your feedback is important to us and will be shared with our team for review as we continue improving our products and customer experience. Thank you again for taking the time to let us know.

Posted 2 days ago

“O/A quality of the vest is good. However I'm not getting more than 2 hours out of a fully charged battery on the lowest heat setting. the vest came with your base battery. I know you sell larger ones ut I still think 2-2.5 hours from a fully charged battery is a little short.”

Helpful Report

Posted 3 days ago

Hi Eric, thank you for sharing your feedback. We’re glad to hear you’re happy with the overall quality of the vest. Battery runtime can vary depending on the heat setting, outdoor temperature, and usage conditions. You may find this guide helpful for understanding battery performance and usage tips: https://help.ororowear.com/article/cyhjoj32af-why-does-my-battery-run-out-so-quickly We appreciate you taking the time to share your experience. If you still need assistance, don't hesitate to get in touch with our customer service team at support@ororowear.com.

Posted 2 days ago

“Received what I ordered and showed up on time.”

Helpful Report

Posted 3 days ago

“The jacket I bought was well designed and made of good materials. Unfortunately, we had to return it because the sleeves were too short. so far Customer Service from Ororo has been a really good experience.”

Helpful Report

Posted 3 days ago

Hi Mike, thank you for sharing your experience! We’re glad to hear you liked the jacket’s design and materials, and we’re sorry the sleeve length wasn’t the right fit for you. We truly appreciate your kind words about our customer service team. Your feedback on the fit will be shared with our team as we continue improving our products and customer experience.

Posted 2 days ago

“Great "Heated Apparel" supported by a really good team of people! They Care and follow up to be sure you are satified. Rich T”

Helpful Report

Posted 5 days ago

“I really like the vest I purchased, but wish the battery charged more quickly and find the vest collar too high to be comfortable when zipped all the way up.”

Helpful Report

Posted 5 days ago

Hi Elizabeth, thank you for sharing your feedback. We’re glad to hear you really like the vest overall. Battery charging time can vary depending on the charger and usage conditions. You may find this guide helpful for more information about battery charging: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge For the collar fit, comfort can also vary based on personal preference and how the vest is worn. We appreciate you letting us know about your experience, and your feedback will be shared with our team as we continue improving our products. Thank you again for taking the time to share your thoughts.

Posted 2 days ago

“Does not feel warm”

Helpful Report

Posted 6 days ago

Hi Sue, thank you for sharing your feedback. We’re sorry to hear the warmth didn’t meet your expectations. Warmth can vary depending on the heat setting, fit, layering, outdoor temperature, and individual sensitivity. We recommend making sure the battery is fully charged and securely connected, and allowing a few minutes for the heat to build up after turning it on. You may also find this guide helpful for troubleshooting: https://help.ororowear.com/article/svgn0y2oiv-can-not-feel-the-heat If you still need assistance, don't hesitate to contact our customer service team at support@ororowear.com.

Posted 2 days ago

“vest works great. But my batterie went bad only after about 10 uses. I reached out. They ask you to jump through a couple of hoops to get it warrantied. After taking pictures and attempting to download them they could not open up the pics. They agreed to have me send the batterie back and theyy would inspect it before sending a new one. All good as I know people try to game the system. After all that they found the batterie was faulty. only about 6 months old. The person who helped me was very nice. But she had to charge me $5.00 to ship me the replacment. I think When I spend $200 on a jacket and purchased an extra batterie at about $50. To nickel and dime for shipping on a faulty batterie during the warranty period. I thought was bad business. That $5 will probably prevent me for purchasing anything else from Ororo.”

Helpful Report

Posted 1 week ago

Hi Carlos, thank you for sharing your experience. We're sorry the battery didn't meet your expectations, and we understand your frustration about the shipping fee. We appreciate your honest feedback. And our customer service team has already been in contact with you to offer assistance.

Posted 1 week ago

“havent tried the replacements yet . the weather has been very warm at this time of year”

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Posted 1 week ago

“This coat wasn’t stuffed as thickly as I had hoped, but I love the length. I am 5’7” and it’s long enough to keep your upper legs warm but not so long that it impedes you sitting and walking. I also like that it has fabric with thumb holes around the sleeves to keep the cold and wind from affecting your arms, wrists, and hands so much.”

Helpful Report

Posted 1 week ago

Hi Angelic, thank you for your thoughtful feedback! We're glad to hear you love the length and the thumb holes. We understand the coat wasn't as thickly stuffed as you'd hoped — fill thickness can vary based on personal preference. Your input is much appreciated and will be shared with our product team. Thanks for choosing ororo!

Posted 1 week ago

“Friendly and easy replacement process”

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Posted 2 weeks ago

“Ororo customer service was great. My vest stopped working while under warranty and they (very) promptly replaced the vest. My only disappointment is that the batteries are only warranted for one year, and a failure there required me to purchase a new battery after less than 2 years of service. I would still go with Ororo were I to purchase another heated item of clothing. And I continue to recommend them to many friends.”

Helpful Report

Posted 2 weeks ago

Hi Jim. Thanks for sharing! We're glad our team could help with your vest. We hear you on the battery warranty — batteries are covered for one year, but your feedback means a lot and will be shared with our product team. Truly appreciate your loyalty and recommendations!

Posted 1 week ago

“Best thing for the chills, especially for older folks”

Helpful Report

Posted 2 weeks ago

“Very nice outdoor jacket. Bought this to wear for my grandsons outdoor sporting events. Works great!”

Helpful Report

Posted 2 weeks ago

“The black heated vest exceeds all expectations from the quality of the fabrics to the evenly distributed heat and withe the three comfort settings! Best vest ever worn - Amazing!”

Helpful Report

Posted 2 weeks ago

“I had difficulty in getting inf about the size/type of repalcement battery”

Helpful Report

Posted 2 weeks ago

“Stand behind their products. Addressed a very minor issue with my purchase in a very friendly, professional and effective manner. Highly Recommend Ororo.”

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Posted 2 weeks ago

“Supersonick ! Love the vest need an extra battery though ! Waiting for a sale lol”

Helpful Report

Posted 2 weeks ago

“As I mentioned in our previous correspondence, I received the same vest I had ordered as a gift from my daughter the day after my order arrived. I appreciate the fact that returning the duplicate vest was very easy and uncomplicated. I have not had a chance to wear my new vest since receiving it, but my wife received a similar vest from your company and loves it. She wears it indoors and cold days and regularly wears it too a granddaughter's hockey games.”

Helpful Report

Posted 2 weeks ago

ororowear.com is rated 4.2 based on 3,064 reviews