ororowear.com Reviews

Name: ororowear.com
Rating: 4.24

4.2 Rating 340 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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ororowear.com 5 star review on 24th November 2024

Charmaine T

ororowear.com 5 star review on 18th November 2024

Kathleen C

ororowear.com 5 star review on 12th November 2024

Elizabeth

284

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a coat for my elderly mother. I'm not sure what happened, but the charger was lost. I contacted customer service to purchase another charger. There was no response so I went looking and I thought I found the correct charger on the Orono website and ordered it. It was delivered promptly, but it was the wrong charger. It had a usb-c connection that you couldn't see on the photo. The coat I bought was not the same. I promply contacted Ororo to return, but had absolutely no response except to show me how to connect the charger to the coat. Obviously it wouldn't work because it was the wrong charger, but I felt like they were talking down to me and never sent authorization for the return. I have searched online now and have received a charger to use for much less money and they have not sent authorization for my return. I was considering another purchase, but not any more.”

Helpful Report

Posted 1 week ago

Hi, there. Thank you for your review. We understand how frustrating this situation must be, and we want to assure you that we will resolve it as quickly as possible. Thank you for your patience and understanding.

Posted 6 days ago

“Very disappointed with Ororo customer service. We received heated socks for my wife size small which were way too big. They’re actually big for me and I wear a size 10 shoe. You can’t talk to a person when you call Ororo , only email correspondence. Turns out they have a no return policy. They waived that this time if I pay the shipping. Very poor for an inferior product. Tom W.”

Helpful Report

Posted 1 week ago

Hi, Tom. Thank you for your review. We understand that your experience with our heated socks didn’t meet your expectations. We see you’ve already been in touch with our support team, and we’re working to resolve this for you. Thanks for your patience, and we’ll make sure everything is taken care of.

Posted 5 days ago

“Just made my third purchase! Just love the jackets and vests!”

Helpful Report

Posted 1 week ago

“It was awesome the first two times I wore it but now the battery won’t charge. I’m still left with a great hooded vest but that’s not what I was hoping for when I purchased it.”

Helpful Report

Posted 1 week ago

Hi, there. Thank you for your review. Please rest assured that our product comes with warranty service. When you have a moment, feel free to reach out to us at support@ororowear.com, and we’ll gladly assist you in resolving this.

Posted 1 week ago

“I need to make a return not sure how to do it but I love the other vest I ordered”

Helpful Report

Posted 1 week ago

Hi, John. Thank you for your review. Please note that, according to our policy, Open-Box items are not eligible for return or exchange. If you need any further assistance, please feel free to reach out to us at support@ororowear.com. We would be more than happy to help.

Posted 1 week ago

“My 3rd one to purchase. This jacket and gloves are a Christmas gift... My first one ordered for myself I exchanged for a larger size. The next 2 I ordered a size up. They fit snug. Keeps us warm at cold events.”

Helpful Report

Posted 1 week ago

“Missing the washing bag that it said it would come with. But vest is great.”

Helpful Report

Posted 1 week ago

“We are already having sub zero temps and the heated vest is the crown favorite among first responders as we spend alot of time "in the weather". Nothing works better then wearing the vest under a sweatshirt or coat. The heat stays confined and makes life comfy warm.”

Helpful Report

Posted 1 week ago

“The packaging was correct. But, the jacket inside the bag was the wrong size. And I know what your policy is for returns on clearance or open box items but you all have failed me this time.”

Helpful Report

Posted 2 weeks ago

Hi Althea. Thank you for your review. Our support team will reach out to you as soon as possible to assist you to resolve this.

Posted 1 week ago

“My situation involved a jacket exchange for a different size. Entire process went smoothly.”

Helpful Report

Posted 2 weeks ago

“Love, love, love the product. Perfect timing for the colder weather. Light and thin for perfect layering under my sweatjacket/hoodie or thicker winter jacket. If it's not too cold, vest works great just by itself.”

Helpful Report

Posted 2 weeks ago

“I purchased a Ororo vest for myself and my chronically cold husband. We layer up in the Wisconsin winter and my vest will be a welcome addition to my arsenal for the morning dog walk, afternoon dog walk and evening dog walk, you get it when out in nature for Fraser's necessary constitutional and mine. I am hoping that the my husband will enjoy his vest during curling and his year round bicycling obsession. Thanks Ororo!”

Helpful Report

Posted 2 weeks ago

“received "Your ORORO purchase is on its way" on November 20th, today is the 30th still waiting.”

Helpful Report

Posted 2 weeks ago

Hi, Nils. Thank you for your review. According to the tracking information, the last package was marked as delivered on November 30th. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 1 week ago

“My experience went very well. your website was easy to navigate and the items are loved by those who received them. Thank you for providing this positive experience.”

Helpful Report

Posted 2 weeks ago

“Vanguard Unisex Ultralight Adjustable Heated Liner Vest came without a battery and charger. Please let me know what can be done to correct this error. Cindy Burdell 441 Fairview Ave Hornell NY 14843 607-324-3359”

Helpful Report

Posted 2 weeks ago

Hi, Cindy. Thank you for your review. Our support team will be in touch with you as soon as possible to resolve this.

Posted 2 weeks ago

“Customer service is useless. Would not buy from here nor recommend to anyone.”

Helpful Report

Posted 2 weeks ago

Hi there. Thank you for your review. We understand that your experience did not meet your expectations, and we genuinely appreciate you bringing this to our attention. When you have a moment, please feel free to reach out to us at support@ororowear.com. We are committed to providing you with a satisfactory solution.

Posted 2 weeks ago

“The fleece woman’s vests are nice. Only problem is that they no longer come with chargers. I’ve bought several items in the past and they all had chargers. These are gifts and now I’ve got to find chargers.”

Helpful Report

Posted 2 weeks ago

Hi, Kim. Thank you for your review. We understand your concern regarding the chargers, and we will forward your feedback to our team for consideration. If you need any assistance, please don’t hesitate to reach out to us at support@ororowear.com. We’re happy to help.

Posted 2 weeks ago

“I purchased these as gifts so not able to review.”

Helpful Report

Posted 2 weeks ago

“Ordered two heated vests. Needed to return the one I bought for my wife due to size/fit. Purchased a replacement of a different size which fit perfectly. The vests work perfectly and are extremely comfortable in our Michigan November weather. We especially like the neck warming feature. The quality of each vest is exceptional as well as our experience with customer service”

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Posted 2 weeks ago

“Great vest going to buy two more for friends”

Helpful Report

Posted 2 weeks ago

ororowear.com is rated 4.2 based on 340 reviews