ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,064 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great vest for when it's colder but a jacket is too restrictive”

Helpful Report

Posted 1 month ago

“Love the coat. However, not the battery!!!! The battery is very heavy, very bulky and certainly does not last more than a few hours.”

Helpful Report

Posted 1 month ago

Hi Lisa, thank you for your feedback! We’re glad to hear you love the coat. We’re sorry the battery didn’t meet your expectations—battery runtime can vary depending on the heat setting, environment, and usage conditions. We also appreciate your comments about the battery’s weight and bulk, and we’ll share them with our product team for review and future improvements. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“I bought a jacket for my wife and it arrived without a battery. It took almost three weeks to get a new one and that was after several calls. The $20 credit didn't help expedite things! They say the battery should last up to ten hours on medium - seems like it is about half that on a good day. Lastly, it would be ideal if the sleeves of the jacket were made of a windproof material. Maybe a vest would have been a better bet for the price!”

Helpful Report

Posted 1 month ago

Hi Patrick, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations—especially the delay in receiving the battery. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. We also appreciate your suggestions about sleeve wind protection, and we’ll share your comments with our product team for review and future improvements. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“Hi- I ordered a used coat off your website & I can see why it was returned. The one sleeve is deformed and makes the jacket nearly impossible to wear. Since it was used, there are no returns on it. What a waste of money.”

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Posted 1 month ago

Hi Jennifer, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively following up with you to help get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“The fleece liner jacket has a lovely feel to it.”

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Posted 1 month ago

“I had a problem charging one of the batteries. It eventually had to be returned with the small vest.”

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Posted 1 month ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We’ll share your comments with our team for review and improvement. Thanks for choosing ororo.

Posted 4 weeks ago

“Absolutely amazing love this company High recommendation”

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Posted 1 month ago

“Love their gear. Ordered a second battery and after having it plugged in charging for 12 hours it won’t get a full charge.”

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Posted 1 month ago

Hi Melissa, thank you for your feedback. We’re glad to hear you love our gear, and we’re sorry this didn’t meet your expectations with the second battery. Charging time can vary depending on the charger and cable used, and using a charger with insufficient power may result in slow charging. For more details on fast charging (recommended charger wattage and cable requirements), please refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“My husband is very happy with this jacket it was a good purchase thank ou”

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Posted 1 month ago

“The cusotmer service is the best!!! Thank you, Kathy”

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Posted 1 month ago

“I received a scarf as a gift...it was perfect, so I bought three to give as gifts. It was a long cold winter.”

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Posted 1 month ago

“The primaloft golf vest is too big. Since it is clearance, it cannot be returned. The frustrating part is that I emailed ororo twice, gave the exact size and model of the vest I already own, and asked for size recommendation. I recieved two AI generated responses (maybe a person could have done a better job) that clearly are both wrong. Now, I am stuck with this vest. I like the products, I also have gloves.”

Helpful Report

Posted 1 month ago

Hi Michele, thank you for your feedback. We’re sorry this didn’t meet your expectations, and we understand how frustrating that is. We appreciate you sharing your experience, and we’ll pass your comments to our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“This is our fourth purchase. We love these vests and they are great to give as gifts.”

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Posted 1 month ago

“Ordered a replacement battery pack with charging cord. Everything went smoothly until the suggested sale I that I declined was also added and charged to me - however, I reached out to customer service and they were able to get the issue resolved and my account credited in a timely manner.”

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Posted 1 month ago

“I bought my wife one of your winter jackets and the battery that came with it would not hold a charge. I sent back the battery and your people sent me a new one back within a week. It holds a long charge now. My wife is very happy 😊! Thank you!”

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Posted 1 month ago

“Gloves are great! Kept my hands warm while working outside in the winter. Pricy but worth it. Thank you!”

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Posted 1 month ago

“The vast is exactly what I ordered and gifted to my husband. He has been enjoying it.”

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Posted 1 month ago

“Customer service was wonderful, everything was handled on the first call. I had a return of which was handled immediately. They offer excellent service.”

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Posted 1 month ago

“Didn't get very warm, no chest warmth on the jacket either.”

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Posted 1 month ago

Hi josh, thank you for your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“I love all of the Aurora products I purchased. I work in a hospital and use my vests, jacket, and back-up batteries daily.”

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Posted 1 month ago

ororowear.com is rated 4.2 based on 3,064 reviews