ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,627 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 1st February 2026

ororowear.com 5 star review on 16th January 2026

Sarah A

390

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I mostly shop on my iPhone not a PC. Links sometimes are slow to respond on a cell phone”

Helpful Report

Posted 5 days ago

Hi Tony, thank you for sharing your feedback. We truly appreciate you letting us know, and we’ll continue working to improve the mobile shopping experience. Thanks for your understanding.

Posted 4 days ago

“I bought the Ororo heated coat and absolutely love it. It heats up quickly, keeps me warm even in really cold weather, and the battery lasts longer than I expected. Super comfortable and well made — definitely worth it”

Helpful Report

Posted 5 days ago

“Love, Love, Love my vest. I work for the post office and have it on every day. The heated pockets are the best. Already have 3 others at the post office that have purchased one from me saying how great they are!!!!!”

Helpful Report

Posted 5 days ago

“I bought the jacket for my daughter and she loves it except that it runs small. So buy one or two sizes up depending on how you like it to be. She loves the heating zones. It keeps her nice and toasty!”

Helpful Report

Posted 5 days ago

Hi Bonnie, thank you for sharing your feedback! We’re glad to hear your daughter loves the jacket and the heating zones, and that it keeps her nice and toasty. We also appreciate the helpful sizing note. Thanks again for choosing ororo.

Posted 4 days ago

“Womens gloves are impossible to get on with the battery in. It takes 2 people to put them in and be able to use them. I ordered a medium and I have small hands. The vest , men’s gloves , and socks are all 5 star.”

Helpful Report

Posted 5 days ago

Hi Christa, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Thanks for your understanding.

Posted 4 days ago

“Love my Ororo heated jacket! So glad I purchased it and had it for this winter’s arctic blast. I purchased extra batteries to make sure I can stay toasty warm if the power goes out.”

Helpful Report

Posted 5 days ago

“The womens vest is very stylish and a nice material. It is not bulky, so my wife can wear it under her ski jacket very comfortably. She has worn it around the house and out alone. She likes the heat up around the shoulders and neck especially. She does find that the very bottom is a tight fit and she is of average built and weight, I hope that when she is sitting that the bottom of the zipper will not have too much stress on it. I think a snap at the bottom would have relieved h concern. The battery last long and she likes it very much.”

Helpful Report

Posted 5 days ago

Hi Michael, thank you for sharing your thoughtful feedback. We’re glad to hear your wife enjoys the style, comfort, and warmth—especially around the shoulders and neck—and that the vest works well both indoors and under her ski jacket. We also appreciate your note about the fit at the bottom and the zipper design; that kind of input is very helpful, and we’ll continue working to improve our products. Thanks again for choosing ororo.

Posted 4 days ago

“Layering for a trip to the subarctic & saw this jacket on the Today show & decided to give it a try. Perfect- even without battery, it is very warm. Cold days, I’m toasty warm! I ordered an extra battery for just in case continuous use as needed and the charger for a better complete charge. Also bought 2 more jackets for family members . Sizing needs to be addressed as does company contact for information.”

Helpful Report

Posted 5 days ago

“My husband loves his jacket and wears it all the time. It is attractive and very warm.”

Helpful Report

Posted 5 days ago

“I am not as happy with my jacket as I am with vest.It doesnt seem to warm me enough like the vest does.”

Helpful Report

Posted 5 days ago

Hi Helen, thank you for sharing your feedback. We understand how disappointing this can be, especially when you’ve had a great experience with the vest. Heating performance can vary by style and is also affected by factors like the heat setting, environment, and layering. We truly appreciate you taking the time to let us know. If you have any questions, please feel free to contact our customer service team for further assistance. Thanks for your understanding.

Posted 4 days ago

“battery was malfuncting very difficult with service. stop treating customers as theives”

Helpful Report

Posted 5 days ago

Hi John, thank you for sharing your feedback. We understand how frustrating this experience can be, and we’re sorry it didn’t meet your expectations. Our customer service team is following up on this and will continue working with you to provide support. We appreciate you taking the time to let us know and thank you for your patience.

Posted 4 days ago

“Picking out correct battery could be a little more clear”

Helpful Report

Posted 5 days ago

“Great product! Very worm and comfortable.”

Helpful Report

Posted 5 days ago

“As much as I love my coat & vest, I would never order from the sale/outlet again. I clicked on an item & was sent a different jacket. The return option would have cost me more than ordering the fleece jacket at full price. So I moved on to Weston.”

Helpful Report

Posted 5 days ago

Hi Patti, thank you for sharing your feedback. We understand how frustrating this experience can be, and we’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.

Posted 4 days ago

“The zippered pocket broke after a few times wearing the jacket and customer service never responded to my many inquiries very disappointed me and mine won't be returning customers”

Helpful Report

Posted 5 days ago

Hi Timothy, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry for the experience. Our customer service team is currently following up on this and will assist you. Thanks for your patience and understanding.

Posted 4 days ago

“I ordered an extra battery for my heated jacked which I love wearing outside on cold nights while I’m sitting with my outdoor cat. It’s fabulous and keeps me toasty warm.”

Helpful Report

Posted 6 days ago

“Very helpful. Even though I had purchased a non returnable item, they graciously agreed to exchange it for a different size. My only additional cost was one way shipping. I'm looking forward to using my new heated vest in the coming week. For the moment their service has been great. No complaints!”

Helpful Report

Posted 6 days ago

“Good quality vest. Heating sections worked very well. Bought a second vest for my wife.”

Helpful Report

Posted 6 days ago

“Great for 3hrs on max heat”

Helpful Report

Posted 6 days ago

“Product are great keep me nice warm”

Helpful Report

Posted 6 days ago

ororowear.com is rated 4.2 based on 2,627 reviews