ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,113 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 15th June 2026

Ashleigh F

ororowear.com 5 star review on 14th June 2026

Anonymous

424

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i purchased the vest because it had heated pockets. I have Reynaud's syndrome, so my hands get cold and numb easliy. But the pockets were only heated on one side, the side closest to the body. I had assumed that the full pocket was heated, but it is not.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We are sorry to hear that the pocket design did not meet your expectations. Our vests are designed with heating elements on the side closest to the body to maximize efficiency, but we completely understand your preference for dual-sided heat. We will certainly pass your feedback along to our product team for future design improvements!

Posted 4 weeks ago

“The vest is a bit on the boxy side making it feel a bit too roomy. It will be good with a sweatshirt on underneath, but then not sure how effective that will make the heating elements. The look and color is great and should provide some wind protection as well. We are becoming a fully heated apparel wearing family over here including the dog!”

Helpful Report

Posted 1 month ago

Hi Pamela, thank you so much for the 4-star review! We love hearing that your whole family—including your pup—is joining the heated apparel family! We truly appreciate your feedback regarding the boxy fit and how layering affects the heating elements, and we will share your comments directly with our product team for future design improvements. Thank you for your wonderful support!

Posted 4 weeks ago

“Only heats in one spot on the back”

Helpful Report

Posted 1 month ago

Hi Kevin, thank you for bringing this to our attention. We are truly sorry to hear that your item is only heating in one spot. We want to make sure this is resolved for you, so we have already notified our customer support team to reach out to you directly via email. Please keep an eye on your inbox so we can help get this sorted out as soon as possible!

Posted 1 month ago

“Ordering and delivery of vest was fantastic. This is the 3rd vest I have ordered, cost appears high.”

Helpful Report

Posted 1 month ago

Hi Lance, thank you for the 4-star review and for being a loyal customer with your 3rd vest order! We're glad you experienced fantastic ordering and delivery. Thanks for your continued support!

Posted 1 month ago

“Ordered 3x, fits perfectly. I love it!”

Helpful Report

Posted 1 month ago

Hi Carole, thank you for the 5-star review! We're thrilled to hear that it fits perfectly. Thank you so much for your amazing repeat support!

Posted 1 month ago

“I love this vest! Sleek, comfortable, warm and versatile. I wear it unheard when there’s a little chill in the house and cranked up when I need more warmth on the go.”

Helpful Report

Posted 1 month ago

Hi Martha, thank you for the 5-star review! We're glad you love the comfort and versatility of your vest, whether wearing it around the house or on the go. Thanks for your support!

Posted 1 month ago

“My newest vest is lighter and easy for cooler spring and fall days.”

Helpful Report

Posted 1 month ago

Hi Avelene, thank you for the 5-star review! We're glad your newest vest is light and perfect for those cooler spring and fall days. Thanks for your support!

Posted 1 month ago

“Love, love, love the heated vest. Our weather has been cold so I wear it frequently, especially to my grandsons’ baseball games. I have the heated cushion as well and bring it to all hockey games. I love your products and your customer service is outstanding!!”

Helpful Report

Posted 1 month ago

Hi Kathy, thank you for the wonderful 5-star review! We’re thrilled to hear that our heated vest and cushion are your perfect game-day companions for baseball and hockey. Thank you for the shout-out to our support team—enjoy the games and stay incredibly warm!

Posted 1 month ago

“Love all of my Ororo's that I have bought. I never give anybody a five. Always feel that there's room for improvement.”

Helpful Report

Posted 1 month ago

Hi Mary, thank you for loving your ororo collection! We completely respect your high standards—it keeps us motivated to keep improving. We’ll keep working hard to earn that bonus star next time!

Posted 1 month ago

“The larger battery pack is a game-changer! Lasts an entire day, perfect for my cold work environment!”

Helpful Report

Posted 1 month ago

Hi Kurt, thank you for the fantastic feedback! We’re thrilled to hear that the larger battery pack is a game-changer and keeps you powered through the entire day in your cold work environment. Stay warm and productive!

Posted 1 month ago

“Great product! It keeps me warm on my cold morning walks with the dog.”

Helpful Report

Posted 1 month ago

Hi Beverly, thank you for the wonderful 5-star review! We’re thrilled to hear that our product keeps you perfectly warm during your cold morning walks with your dog. Enjoy those cozy strolls together!

Posted 1 month ago

“For me this is the perfect vest. I stay cold during my shifts at work and we can’t have personal space heaters and this works out perfect for me. I throw it on and get warm then shut it off. Thank you for such a perfect investment.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review! We’re thrilled to hear that our vest is the perfect solution for your shifts at work. Thank you for choosing us as your perfect investment. Stay warm at work!

Posted 1 month ago

“We had a problem with the charging cord. One phone call and we had a new cord. My wife loves the vest.”

Helpful Report

Posted 1 month ago

Hi William, thank you for the wonderful 5-star review! We’re thrilled to hear that our customer support team resolved the charging cord issue quickly for you, and we’re so glad your wife is loving her vest. Stay warm and cozy!

Posted 1 month ago

“I love my new ORORO coat. It is warm even withoout the battery pack on. The hood is very thick and warm. I can't wait for next winter :) Bill”

Helpful Report

Posted 1 month ago

Hi Bill, thank you for the awesome 5-star review! We’re thrilled to hear that your new coat keeps you so warm and cozy even without the heat turned on. We love your excitement for next winter—stay warm until then!

Posted 1 month ago

“I love my Ororo heated vest. I did have a problem with the charging cord but when I contacted your customer service office they were very helpful and sent a new charging cord. The new cord works great and I wear my vest to all my grandkids hockey games.”

Helpful Report

Posted 1 month ago

Hi there, thank you for the wonderful review! We’re thrilled to hear that our support team resolved the charging cord issue quickly for you and that you're loving your heated vest. Enjoy staying warm and cozy at all of your grandkids' hockey games!

Posted 1 month ago

“The sim between the armpit is too wide. It is sticking out.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback, Gemma. We’re sorry to hear that the fit of the vest didn’t meet your expectations. Different styles may fit differently based on their design and materials, and we understand this can be frustrating. This item is eligible for our 30-day free return/exchange policy. If you need further assistance with a return or exchange, don't hesitate to contact our customer service team at support@ororowear.com or call 1 (702) 751-7639 (9 am to 6 pm EST, M-F). Let me know if you have any other questions!

Posted 1 month ago

“I bought gloves & a vest for my wife to use during her kidney dialysis sessions. They have turned out to be excellent gifts. The design & quality is what I hoped for..”

Helpful Report

Posted 1 month ago

Hi John, thank you for sharing. We are truly honored to provide comfort and warmth for your wife during her sessions. Knowing ororo can make a difference means everything to us. Wishing her all the best!

Posted 1 month ago

“Wife loves the heated fleece.”

Helpful Report

Posted 1 month ago

We’re so happy to hear she loves it! Thank you for choosing ororo as a gift for your wife. We hope it keeps her cozy all season long!

Posted 1 month ago

“Fleece jacket ran small. I ordered an XL ran small and the warmth of the heater not so warm”

Helpful Report

Posted 1 month ago

Hi George, thank you for sharing your feedback. We’re sorry to hear the fit and warmth didn’t meet your expectations. Sizing and fit can vary by style due to design, cut, and materials. Warmth can also vary depending on the heat setting, fit, layering, outdoor temperature, and individual sensitivity. You may find this guide helpful for troubleshooting the heating experience: https://help.ororowear.com/article/svgn0y2oiv-can-not-feel-the-heat If you still need assistance, don't hesitate to get in touch with our customer service team at support@ororowear.com.

Posted 1 month ago

“I had ordered the wrong size on an Amazon order. The vest was on a Christmas sale. I would have had to return and reorder at a higher price. Ororo exchanged directly. The representative was timely and polite. The exchange was seamless.”

Helpful Report

Posted 1 month ago

ororowear.com is rated 4.2 based on 3,113 reviews