ororowear.com Reviews

Name: ororowear.com
Rating: 4.32

4.3 Rating 1,123 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 18th September 2025

Subin L

ororowear.com 5 star review on 9th September 2025

Anonymous

ororowear.com 5 star review on 31st August 2025

Cheryl F

ororowear.com 5 star review on 25th August 2025

Christienne W

361

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I already wrote a negative review for your clogs.”

Helpful Report

Posted 1 day ago

Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any other assistance.

Posted 1 day ago

“Ordered a vest for a 150 dolllars it’s a heated vest and it didn’t even come with the batteries and charger very poor way of selling a heated vest”

Helpful Report

Posted 1 week ago

Hi, thank you for your review. We understand the frustration and will mark your feedback down and send this to the fulfillment team for further improvements. Feel free to email us at support@ororowear.com if you need any assistance.

Posted 1 week ago

“It's summer here but seems to work.”

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Posted 3 weeks ago

“This is the third tequest on one purchase. Don’t give them your credit card if this is an indicator if how carelessly they use computer data.”

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Posted 3 weeks ago

Hi there, thank you for your review. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help.

Posted 2 weeks ago

“The product showed up dirty. I am convinced it was a return and Ororo repacked it and send it out dirty.”

Helpful Report

Posted 3 weeks ago

Hi Jim, thank you for your review. Sorry for the unhappy shopping experience. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 3 weeks ago

“The battery only lasted a few minutes after a full charge when we received it. I contacted customer service to return it and was told no returns. I was charged shipping fees to return the defective battery and received a replacement. I don’t think a customer should be charged shipping on your defective product.”

Helpful Report

Posted 4 weeks ago

Hi Vittorio, thank you for your review. We have forwarded your feedback to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 4 weeks ago

“I have not yet received my order. Still waiting...”

Helpful Report

Posted 6 months ago

Hi Suzanne, thank you for your review. Our customer service specialist will get in touche with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 6 months ago

“The size is much smaller than what they claim which makes the planned use very hard. I couldn't use my military discount it the other discounts that I received.”

Helpful Report

Posted 6 months ago

Hi James, thank you for your review. We have forwarded your feedback to our product team for further improvements. Upon checking, the item you ordered was a final sale product. I apologize but our discounts don't stack. Discounts cannot be combined with other coupon codes, sales, outlet items, or promotional bundles. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 6 months ago

“I was recommened the Ororo vest by a co-worker. I ordered the top of the line vest with numerous heating sections. The fit was nice but I had an issue. It seemed like the back heated quicker and hotter than the rest of the vest. The vest didn't meet my needs. I need a full jacket to keep me warm not just a vest.”

Helpful Report

Posted 6 months ago

Hi there, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 6 months ago

“I have several items that are ororo and I have lived all of them but this jacket doesn’t heat at all”

Helpful Report

Posted 6 months ago

Hi Asonjia, thank you for your review. Our customer service specialist will get in touch with you and assist you further. Please don't worry, we will try our best to help your resolve this situation.

Posted 6 months ago

“Customer service has been very poor from the very get-go. I have not got to utilize my heated vest due to the inconsistency in the customer service rep ability to correct my issue. I would not recommend this product to anyone.”

Helpful Report

Posted 6 months ago

Hi Utah, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 6 months ago

“I purchased an item for my wife. Little did I know that it was a "final sales item" and not eligible for return or exchange. Needless to say, good bye!”

Helpful Report

Posted 6 months ago

Hi Daryl, thank you for your review. Sorry for the unhappy shopping experience. As a reminder, when purchasing this Open-Box/Final Sale item, you agreed to our final-sale policy, meaning it cannot be returned or exchanged. This policy is clearly noted on the purchase page of each Open-Box/Final Sale item. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help.

Posted 6 months ago

“Since you keep asking me to, I will send a review. The best thing I can say is that the refund was issued quickly. Three years ago I purchased my wife a heated 'Classic' vest. It was very nice quality and the extra small size fit her very nicely. Fast forward to earlier in 2025, the button/switch to turn the vest on and off quit working. It was, understandably, out of warranty and, according to Ororo it was not fixable. My wife really liked the vest so we contacted Ororo about a new one. The closest to what she had was still called 'classic' they said, so we ordered another one. Again in XS. The vest arrived and was very disappointing. The XS size was now huge on her, the neck and arm holes hung on her. The vest did not feel like the same quality as before either. The vest felt thinner and cheaply made. It seemed to be something that you might buy on Teemu, but the price was way more than anyone would pay for something on Teemu. That may be an unfair statement as I have never purcahsed anything from Teemu. I had been a big supporter of the Ororo brand, but no more. I would caution people to make sure that anything they purchase from Ororo be returnable for a full refund.”

Helpful Report

Posted 6 months ago

Hi there, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 6 months ago

“battery pack does not last as long as expected. pockets do not warm enough to warm hands the neck warms well but not the body and pockets very disappointed that with the high cost of vest still need to add the high cost of battery and cord”

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Posted 7 months ago

Posted 6 months ago

“This coat was a total disappointment! The zipper Would not stay zipped, and the heated areas I could barely feel heat coming from them. And I’m just stuck with it!”

Helpful Report

Posted 7 months ago

“My order was messed up. I ordered 2 scarf's and was only sent one! However, Ororo charged for 2. Upon calling, I got a person who spoke little English and did not thoroughly comprehend my issue. Once my order was located I had to jump through hoops to get my order resent!”

Helpful Report

Posted 7 months ago

Hi Keith, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 7 months ago

“Hello, I purchased the heated socks with the strongest battery option, but the heating did not work properly. I would like to return them. I found another brand for my daughters, and they worked much better. Please let me know how to proceed with the return. Thank you.”

Helpful Report

Posted 7 months ago

Hi Bento, thank you for your review. Upon checking, the Tahoe Unisex Heated Socks you ordered cannot be returned or exchanged. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 7 months ago

“You sent me a link to do a review and I still haven’t received the product. It’s been 2 weeks since I ordered. Allegedly arriving tomorrow finally”

Helpful Report

Posted 7 months ago

Hi Craig, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our logistics department for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 7 months ago

“I wore my new Anchorage gloves for the first time today while skiing. They did not keep my hand from getting cold.”

Helpful Report

Posted 7 months ago

Hi Mark, thank you for your review. It is noticed that one of our customer service specialists is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 7 months ago

“Can't get front heated panels to heat”

Helpful Report

Posted 7 months ago

Hi Shawn, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 7 months ago

ororowear.com is rated 4.3 based on 1,123 reviews