ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went for an open box clearance and received two left handed gloves.”

Helpful Report

Posted 1 day ago

Hi Adam, we’re very sorry for the disappointing experience and appreciate you bringing this to our attention. We’ll continue working to improve both our products and our service to provide a better experience for our customers.

Posted 1 hour ago

“I have an old heavy jacket and I like it a lot. This purchase was not successful. You are an online only brand and the fit varies substantially between different articles. As important as the quality of the product is the service and convenience you support them with. I bought an open box jacket. It was open then, it's still open now. I offered to exchange the item at my cost, as well as to pay any shipping or restocking expenses incurred by providing good customer service. My offer was not seriously considered, I got a form response back declining. But I have gotten twenty emails asking what I can do for you by sharing the word about my interaction. It wasn't a good interaction, I have an expensive jacket I don't want. Take care of your customers before you badger them for feedback!!”

Helpful Report

Posted 2 weeks ago

Hi Trent, Thanks for sharing your feedback. We totally understand the frustration, and we're sorry for the overwhelming number of emails from our team—that wasn't the experience we wanted for you. Regarding the open-box jacket, it falls under our final-sale policy to keep our returned inventory fresh and hygienic. We know that's disappointing, especially since the fit didn't work out for you. We really appreciate your offer to find a compromise. We've shared your notes on sizing and the checkout process with our team to help improve the experience. Thanks for your patience!

Posted 1 week ago

“battery is not working.”

Helpful Report

Posted 1 month ago

Hi there, we’re sorry to hear that your battery didn’t meet your expectations. We understand how important it is for your heated gear to work properly when you need it. We’ve reviewed your order details and see that our customer service team is already assisting you with this case. We’ll continue to follow up and make sure your concern is properly addressed.

Posted 1 month ago

“Bait and switch”

Helpful Report

Posted 1 month ago

Hi David, thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand your concern and appreciate the opportunity to assist. Our team has already been working with you regarding your return request, and we’re happy to continue helping with any questions or concerns. If you need any further assistance, please feel free to contact our support team at support@ororowear.com or call 1 (702) 751-7639 (9 am to 6 pm EST, M–F).

Posted 1 month ago

“I used AI and it found me a direct link to the heated vest I have been looking for, even placed it in the cart for me. Unfortunately, I did not see anywhere in the cart that it was a final sale. The vest arrived much larger than I expected. I am a 44 inch chest, and a I guess I should have bought the medium. I attempted a return, but it was denied as it was final sale, something I wad unaware of. I now have a vest that I can’t use and that I cannot return. In addition, the vest uses a proprietary battery, not a standard USB. Something my AI also did not point out.”

Helpful Report

Posted 2 months ago

Hi Zachary, thank you for sharing your experience. We're sorry for the confusion about final sale and the sizing issue, and that the vest wasn't suitable for you. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.

Posted 2 months ago

“The completely honest I tried to make two purchases , First on my laptop and then on my phone and they both there it out it was bizarre, you lost to Sale.”

Helpful Report

Posted 3 months ago

Hi there, thank you for sharing your experience. We’re sorry for the trouble you had while trying to place your orders on both your laptop and phone, and we understand how frustrating that must have been. Our system shows that one order was successfully processed. If you were trying to complete another purchase or need help confirming your order, please contact our customer service team at support@ororowear.com, and we’ll be happy to assist you further.

Posted 3 months ago

“Their warranty is useless !!”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We’re sorry to hear that your warranty experience didn’t meet your expectations. Our warranty is intended to address eligible battery or product issues during the coverage period. After checking the tracking information, we can confirm that your replacement order has been delivered. If you have any further questions or need additional assistance, please contact our customer service team at support@ororowear.com, and we’ll be happy to help.

Posted 3 months ago

“Today marks three weeks since I've ordered and still no product.”

Helpful Report

Posted 3 months ago

Hi there, we sincerely apologize as there was a logistics issue with your initial shipment. However, we are glad to see that the replacement has now safely arrived, and please feel free to reach out if you need anything else!

Posted 3 months ago

“Got gloves as a gift. Where is the charger? If not a standard package item then I needed that made clear that I needed to order the plug/adapter. Now I need to order them as an individual item. UGH!!”

Helpful Report

Posted 3 months ago

Hi Ann, we apologize for the confusion. To reduce our environmental impact and electronic waste, we no longer include a wall charger plug with our products. However, a USB charging cable is always provided, and the battery can be safely charged using any standard USB-A wall block or phone charger you already own at home. We appreciate your honest feedback.

Posted 3 months ago

“Sent wrong size and as a hassle to return”

Helpful Report

Posted 3 months ago

Hi Kaye, thank you for sharing your feedback. We sincerely apologize for the initial mix-up with the size and any inconvenience it caused. We always want to ensure our customers get exactly what they ordered. Our customer support team is already actively following up and processing this for you. Thank you for your patience and understanding!

Posted 3 months ago

“The sim between the armpit is too wide. It is sticking out.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback, Gemma. We’re sorry to hear that the fit of the vest didn’t meet your expectations. Different styles may fit differently based on their design and materials, and we understand this can be frustrating. This item is eligible for our 30-day free return/exchange policy. If you need further assistance with a return or exchange, don't hesitate to contact our customer service team at support@ororowear.com or call 1 (702) 751-7639 (9 am to 6 pm EST, M-F). Let me know if you have any other questions!

Posted 4 months ago

“Buyer beware! Return policy prevents return of some brand new products. I bought slippers in a clearance color, they don't stay on. The heated socks are luke warm, bulky. I will not buy from them again..”

Helpful Report

Posted 4 months ago

Hi there, thank you for sharing your feedback. We’re sorry to hear that your recent purchase didn’t meet your expectations. We understand how frustrating this experience must have been. Clearance items may have different return eligibility based on our return policy, and comfort or warmth can vary depending on fit, usage, and personal preference. That said, your feedback is important to us and will be shared with our team for review as we continue improving our products and customer experience. Thank you again for taking the time to let us know.

Posted 4 months ago

“For the first time today I tried on the exchanged vest and was very disappointed that the size "large" is no bigger than the size medium I sent back. Your company was very rude and practically accused me of using the product prior to return and made what shoulld have been a simple gift exchange into an ordeal. Vest does seem like it would be warm if I could wear it comfortably.”

Helpful Report

Posted 5 months ago

Hi Diana, thank you for your feedback. We’re sorry this didn’t meet your expectations, and we understand how frustrating this experience has been. Sizing can vary by style and fit type, and we appreciate you sharing your concerns about the exchange and customer service experience. We’ll pass your comments along to our team for review and improvement. Our customer service team is actively following up with you to help get this resolved. Thanks for your patience and for choosing ororo.

Posted 5 months ago

“Size was too small despite being the correct size for another ororo jacket”

Helpful Report

Posted 5 months ago

Hi there, thank you for your feedback. We’re sorry the fit didn’t meet your expectations. Sizing can vary by style and fit type, and we appreciate you sharing this—your comments will be shared with our team for review and improvement. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“My attempt to obtain the missing plug/wire connection piece to charge my vest was an unmitigated customer service failure! After no less than five phone and email conversations about the missing piece, Ororo sent me a new vest and nothing else. Why should this be so difficult? And this came after four inquiries from them as to whether I really wanted them to ship the missing piece! I am forced to use my wife’s charging cord to charge my vest, so we have one charging cord for two vests. I am really unhappy about this situation, and, at this point, have lost any confidence in Ororo to provide the charging cord that is supposed to come with the new vest. Ororo “Customer Service”, should you happen to read this, perhaps you might reach out to me to try to rectify this situation!!”

Helpful Report

Posted 5 months ago

Hi Ken, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations and understand how frustrating this experience has been. Our customer service team is actively following up with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 5 months ago

“Didn't get very warm, no chest warmth on the jacket either.”

Helpful Report

Posted 5 months ago

Hi josh, thank you for your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“My jacket never worked from the time I opened it, but I was told I wasn’t able to return it.”

Helpful Report

Posted 5 months ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We understand how frustrating that is. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 5 months ago

“Compared to other dog coats that I have, very poor quality. The coat ripped within 5mins. Ororo should look at improving the durability of the coat.”

Helpful Report

Posted 5 months ago

Hi Van, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 5 months ago

“my first vest stopped heating within a few weeks. The button stopped clicking on. The company replaced the vest with a second vest. This new vest works meaning the button clicks on but the vest does NOT heat. I paid a lot for the vest and am very disappointed in the company.”

Helpful Report

Posted 5 months ago

Hi serena, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively following up with you to get this resolved as quickly as possible. Thanks for your patience and for choosing ororo.

Posted 5 months ago

“Terrible shirt. Pics are misleading. This is basically a sheer tshirt. Totally see through. Since this is "Final Sale - No Refunds" I figured I would at least try to wear it for a home workout. After 1x wear it smelled awful afterwards (not typical of wool!!). Followed instructions to wash and now it has a chemical odor - just like a hair perm smell! Also, I'm 5'7, 125 (1in taller and 7lbs lighter than the model shown in small) and the small is SUPER clingy and much tighter than I expected from the pic. I also bought one in each color, so not just a "one off situation". I really wish this company would give me my money back. PLEASE NOTE this is the second review I've posted. The first one interestingly didn't make it to the review section of their website. Let's hope this one does and saves someone the trouble of purchasing this awful "wool" tshirt!”

Helpful Report

Posted 5 months ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments about the fabric, fit, and wash experience, and we’ll share them with our team for review and improvement. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

ororowear.com is rated 4.2 based on 3,205 reviews