ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,394 Reviews

77 %

of reviewers recommend ororowear.com

4.2

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 7th November 2026

Christopher T

ororowear.com 3 star review on 3rd November 2026

Anonymous

ororowear.com 5 star review on 30th October 2026

Dimple A

ororowear.com 5 star review on 24th October 2026

Lisa R

454

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a new battery and the damn thing wont charge”

Helpful Report

Posted 46 minutes ago

“i bought an eversoothe cordless heating pad which gives off very little heat and and the straps and clips are so weak it wont stay attached to my body..”

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Posted 6 hours ago

“I foolishly bought a pair of gloves from an open box situation and am now stuck with I'll fitting apparel. My size 7 hands are squashed in M gloves and I'm unable to stretch out my thumb to hold my walking stick. They're extremely uncomfortable. The stretchy wrist band is of no use and when wearing the gloves I'm unable to turn on the batteries. Turn on first before donning them.”

Helpful Report

Posted 1 day ago

“Already falling apart after a few weeks. The brand label on the front is already peeling off and the button is loose and pushes through its mounting hole. The vest has literally only been worn 3 times, each duration for less than an hour. Very disappointed. I bought the vest on clearance to try the brand out before I committed to purchase a much more expensive jacket but after this, I’ll pass and start looking at other brands.”

Helpful Report

Posted 2 days ago

“I purchased a battery and found that I no longer needed it as I was able to recharge the original battery. I tried the return menu and was advised that I would receive a return label and instructions by email. That has not happened and I have tried at least three times to effectuate a return.”

Helpful Report

Posted 3 days ago

Hi Barry, we’re sorry for the trouble you’ve had trying to complete the return. We’ve already shared your request with our support team for follow-up. Please keep an eye on your inbox for an update from support@ororowear.com. If you don’t see a message from us, please feel free to contact the team again at support@ororowear.com or call 1 (702) 751-7639 (9 am to 6 pm EST, M–F).

Posted 2 days ago

“Charging cord doesn't work. No customer service.”

Helpful Report

Posted 4 days ago

Hi Tom, our support team has been actively following up with you regarding the charging cord issue, including providing a replacement cord. We understand that the issue remains unresolved, and we appreciate your patience throughout the process. Your feedback is important to us, and we'll continue working to improve our customer support experience.

Posted 3 days ago

“Jacket is useless without a battery”

Helpful Report

Posted 4 days ago

Hi Antonio, thank you for sharing your feedback. We understand that the jacket didn’t feel as warm as you expected without the heating function. To get the full experience from the jacket, we recommend using it with a compatible battery such as the Mini 5K Battery: https://www.ororowear.com/products/mini-5k-battery-4800-mah We appreciate you taking the time to share your experience, and if you have any other questions, our support team will be happy to help at support@ororowear.com.

Posted 3 days ago

“Never came in my mail”

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Posted 6 days ago

“I purchased a vest and a battery which came in both were defective. I have been purchasing from.ororo since 2017 and this is the first time I’ve ever experienced needing to go to customer service and what a nightmare. I have purchased over seven jackets over six bests, gloves, and even a dog jacket. I have always recommended Ororo to everyone. After I had issues with my best and battery, I contacted customer service and they made me prove over and over again that the products weren’t working they had me take videos. They told me to troubleshoot and do all of these things which I did and they weren’t working again I’ve owned many many of their products and never had an issue. When I contacted customer service, they sent me a replacement battery after I received it that replacement battery too would not hold a charge so I had to send another video to them showing that that was defective to the issue with the best was that they said it was not compatible with all of the other batteries that I own, which this is the first time I’ve had anything that wasn’t compatible with all of their other batteries when I contacted Customer service again they told me I needed to send in everything, have it inspected, before they would even consider sending out new product and new battery. I am so disappointed in how I’ve been treated as somebody who has avidly purchased from them in the past.- they made me feel as if I was trying to scam them. I am so disappointed in the lack of Customer service that I doubt I will ever purchase another product from them and I highly doubt that I will ever recommend them to anybody else.”

Helpful Report

Posted 1 week ago

Thank you for sharing this, Katherine. We’re sorry to hear that your first experience needing support after so many years with ororo left you feeling this frustrated. We appreciate the trust you’ve placed in ororo over the years, and we don’t want the warranty process to leave you feeling unheard. We’d like our support team to review the full case and continue working with you on the next steps. Please keep an eye on your inbox for updates from support@ororowear.com.

Posted 4 days ago

“The last order I received came with a torn storage bag. It was ripped right along the zipper. I contacted the company to try and replace it, but I was told they don't replace the storage bags, and that no I could not purchase one. I was going to return the whole order but by the time I got that response, I had already tossed the damaged storage bag. I had previously been a strong advocate for this company and their products, but the way I was treated during this last order, convinced me that their customer service is basically non-existent---you get what you get and if you don't like it, TOO BAD!! Needless to say, that was my last order from ororo, and I will never again refer any of my friends, family or co-workers!!!”

Helpful Report

Posted 1 week ago

“I opened it tried it on and it’s too big. I’ve contacted y’all and you have not returned my email. I love the product but need one size smaller please contact me toby@crsolutions.net”

Helpful Report

Posted 2 weeks ago

Hi Toby, we’re glad to hear you love the product, but we’re sorry the fit didn’t work out as expected and that you haven’t heard back. Our support team is assisting with your request for a smaller size and will continue helping you with the next steps.

Posted 1 week ago

“The warmth only lasts a few hours on a fully charged battery. And it’s a fussy start. I have to turn on the battery then put on the vest but the button on the vest doesn’t work, so I start all over. After several tries, it starts up but doesn’t last very long. What am I doing wrong?”

Helpful Report

Posted 2 weeks ago

Hi Mary, we’re sorry to hear that your vest has been difficult to turn on and that the battery life hasn’t met your expectations. Battery runtime can vary depending on the heating level and outdoor conditions. We’d be happy to help look into this further. Please Feel free to share more details about the start-up difficulties and your actual battery runtime with our support team at support@ororowear.com or call us at 1 (702) 751-7639 (Monday–Friday, 9 AM–6 PM ET). Our team will be happy to assist you with troubleshooting.

Posted 1 week ago

“Ordered mittens and paid for delivery, one mitten did not work, per instructions of Ororo customer service, returned mittens ith Ororo provided mailing label. Ororo was out of stock so could not replace. They did credit cost of mittens but NOT original delivery fee of $10. So I ended up with NO mittens and out $10! Pretty sure this will never appear on the Ororo website. Prepare to get screwed by this Company.”

Helpful Report

Posted 2 weeks ago

Hi Timothy, we’re sorry to hear about your disappointing experience with the mittens and the return process. We understand your frustration, especially regarding the delivery charge. Our support team has already been in touch and will continue following up on your case. We appreciate your feedback and will keep working to improve the shopping experience for our customers.

Posted 1 week ago

“Bought the camo women’s jacket on sale. It’s a soft coat but the heating element stinks. Does not get very warm. Wanted to return it but was told it was non refundable. Would think twice about buying anything from them again.”

Helpful Report

Posted 2 weeks ago

“I purchased a vest and gloves which produced mild heat at best. The automatic shifting to a lower heat setting meant I had to turn off and turn the products on to get any discernable heat. What I did not read was that Ororo will not accept a return for an opened box or if the tags are gone. Which means you cannot actually use this in the real world conditions they are made for, which is frankly unacceptable. I wasted a significant amount of money for poor quality. I would not recommend this company to anyone.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback, Alicia. We’re sorry to hear that the warmth and overall experience with both items didn’t meet your expectations. We also understand your frustration around the final-sale terms. Our support team is already reviewing your case and will continue working with you on the next steps. Please keep an eye on your inbox for updates from support@ororowear.com.

Posted 2 weeks ago

“The jacket is way oversized.”

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Posted 2 weeks ago

“I purchased a sweatshirt I was excited about as I have bought several items for family and friends and finally got something for myself. It was much too big and I went to exchange only to see it was final sale, but that was definitely not made clear when I purchased. I reached out to customer service to see if I could exchange and never heard back so now I have a sweatshirt I’ll never wear and am out the cost of it. Really disappointing customer service.”

Helpful Report

Posted 3 weeks ago

Hi Ashley, we’re truly sorry for the disappointment and frustration this experience has caused. We understand how upsetting it is to purchase an item that doesn’t fit and then discover it’s final sale, especially when this wasn’t clear at the time of purchase. Our customer service team is now following up on your case. Please keep an eye on your inbox for an update. If you don’t hear from us within 24 hours, please reach out to support@ororowear.com so we can follow up. We appreciate your patience and the opportunity to address your concerns.

Posted 2 weeks ago

“Unfortunately the device that was sent to me was DOA. Seems like a good product. Hopefully I’ll get to eventually try it out.”

Helpful Report

Posted 3 weeks ago

Hi Corbin, we’re very sorry that the device you received wasn’t working. We’ve forwarded your concern to our customer service team, and they’ll work to get in touch with you as soon as possible to help resolve the issue. We apologize for the inconvenience and appreciate your patience!

Posted 2 weeks ago

“I've purchased many Ororo product. All are very good. However, I bought a vest that was from the outlet store. It did not fit me and I was not able to exchange it for a different size. I understand no refund but not being able to exchange the vest for a size that fits is not acceptable. No one answered my email. I will purchase future product elsewhere.”

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Posted 3 weeks ago

“Did not like”

Helpful Report

Posted 3 weeks ago

Hi Maisha, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We appreciate you taking the time to let us know and will share your feedback with our team for review. If you have any further questions or concerns, please feel free to contact our support team at support@ororowear.com.

Posted 2 weeks ago

ororowear.com is rated 4.2 based on 3,394 reviews