ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,627 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 1st February 2026

ororowear.com 5 star review on 16th January 2026

Sarah A

390

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned this electric vest because the front elements did not work. Even the back elements did not emit enough heat to keep that area warm. Also, there should be an element at the small of the back.”

Helpful Report

Posted 11 hours ago

“Quite simply as I stated in the last survey Ororowear sent me, I have not received the product I paid for. I am not talking about an incorrect product, I have not received anything but surveys. As I have not received the item I paid for, and I have only received surveys instead of an updated status on where my product is, and the only acknowledgement from Ororowear that I have not received the product was a statement the the company understands how it can be confusing receiving a survey request before I receive what I paid for, my review is one star. Please note that this is the second item ordered by my family that has had delivery issues. I also suggest that your company does not send me any kind of message saying it does not have control of delivery.”

Helpful Report

Posted 16 hours ago

“It was a gift, I do not use it!”

Helpful Report

Posted 4 days ago

Hi there, thank you for letting us know. We appreciate you taking the time to share this and hope the recipient enjoys the gift. Thanks for choosing ororo.

Posted 4 days ago

“We are having an issue with our battery . It doesn’t hold a charge .”

Helpful Report

Posted 5 days ago

Hi David, thank you for sharing your feedback. For the charging concern you mentioned, we recommend starting with our troubleshooting guide here, which walks through common charging and battery checks step by step: https://www.ororowear.com/pages/troubleshooting If you still need help after reviewing it, please feel free to contact our customer service team at support@ororowear.com and they’ll be happy to assist further. Thanks for your patience and understanding.

Posted 4 days ago

“Womens gloves are impossible to get on with the battery in. It takes 2 people to put them in and be able to use them. I ordered a medium and I have small hands. The vest , men’s gloves , and socks are all 5 star.”

Helpful Report

Posted 5 days ago

Hi Christa, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Thanks for your understanding.

Posted 4 days ago

“Barely any heat produced for Scarf, avoid these products. Gloves, never made a finger warm at all. No Support for warranty claim, check gloves the moment you get them, only have a 30 day warranty. brand new gloves pruchased in August, opened box in January brand new, no heat but light would turn on- company said low to little heat is normal and wouldnt admit my gloves were broken. was offered 20 bucks off to buy a new pair, no thank you.”

Helpful Report

Posted 1 week ago

Hi Marc, thank you for sharing your feedback. We understand how frustrating this experience can be. Our customer service team has already followed up on this and is actively assisting. Thanks for your patience and understanding.

Posted 4 days ago

“My coat has a broken zipper! cannot find ororo number to get a return”

Helpful Report

Posted 1 week ago

Hi Samantha, thank you for sharing your feedback. We understand how frustrating this can be. Our customer service team is currently following up on this and will assist you further. Thanks for your patience.

Posted 1 week ago

“you sent me a bad batter and then i sent it back to get a replacment bettery and they never sent it to me.”

Helpful Report

Posted 1 week ago

Hi Gavin, thank you for sharing your feedback. We understand how frustrating this can be. Our customer service team has already followed up regarding the replacement and is currently waiting for your response so we can move forward. Thanks for your patience.

Posted 1 week ago

“This battery does not last long at all and takes 2 hrs to charge”

Helpful Report

Posted 1 week ago

Hi there, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. Please feel free to contact our customer service team so we can help check this and assist you further. Thanks for your understanding.

Posted 1 week ago

“I paid for 2 hand warmer on January 7 2026. I never received anything. Nothing.”

Helpful Report

Posted 1 week ago

Hi Vernon, thank you for reaching out. We understand how frustrating this can be, and we’re sorry for the experience. In some cases, shipping updates may be delayed or a package can be mis-scanned during transit. Our customer service team is currently following up on this. Thanks for your patience.

Posted 1 week ago

“Gloves looked great but i ordered the wrong size and company wouldn’t exchange for correct size. It was a “no return” item but I think an exchange would be in order. Anybody want a size small?”

Helpful Report

Posted 2 weeks ago

Hi there, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. Please note that Final Sale items are not eligible for returns or exchanges, as stated on the product page. Thanks for your understanding.

Posted 1 week ago

“The size is off and with a no returns policy I was told I couldn’t exchange it for a smaller size that would fit. So I opened the package and tried to make do. I ultimately gave it away. After I opened it, I received an email saying “as a one time courtesy” I could exchange it if it was unopened. With that kind of customer service, I can find other brands to support.”

Helpful Report

Posted 2 weeks ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team is currently following up on this. Thanks for your patience.

Posted 1 week ago

“I ordered gloves. I measured my hand but they didn't fit. Then I found out I couldn't return them.”

Helpful Report

Posted 2 weeks ago

Hi Dominick, thank you for your feedback. We’re sorry it didn’t meet your expectations. Please note that Open Box items are not eligible for returns or exchanges, as stated on the product page. We truly appreciate your input, and we’ll continue working to improve our overall shopping experience.Thanks for your understanding.

Posted 2 weeks ago

“Gloves started to rip within the first few weeks of of use. Customer service was good but the product durability was disappointing.”

Helpful Report

Posted 2 weeks ago

Hi Matthew, thank you for sharing your feedback. We understand how disappointing this can be, and we truly appreciate you taking the time to let us know. We’ll continue working to improve our products and overall experience. Thanks for your understanding.

Posted 2 weeks ago

“One of the gloves doesn't work. Tags are off so can't be returned.”

Helpful Report

Posted 2 weeks ago

Hi Phyllis, thank you for sharing your feedback. We understand how frustrating this can be. Please feel free to reach out to our customer service team and we’ll be happy to assist you. Thanks for your patience.

Posted 2 weeks ago

“Terrible customer service. I purchased socks, read the product description, and nowhere obvious did it state that they were non-refundable. I received them, they don't fit, and this comapny not only takes three business days to send me the same AI response again and again, but they will not allow me to return them and they're in perfect condition. Their return policy is very sneaky-- there are apparently many different products you can't return, but that do not state "final sale" or anything obvious when you buy. Screw this company. Awful.”

Helpful Report

Posted 2 weeks ago

Hi Natalie, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Please note that due to hygiene reasons, socks are not eligible for returns or exchanges. Our customer service team is already assisting you and will continue to follow up. Thanks for your patience.

Posted 2 weeks ago

“I paid an additional $30 for delivery by Christmas eve and it wasn't even close. I love your gear, but am angry that your site claimed delivery, yet failed. This was a gift for my son - pretty sad!”

Helpful Report

Posted 3 weeks ago

Hi Roger, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially since it was meant to be a gift. We truly appreciate your support and we’re sorry for the experience. Thanks for your patience.

Posted 2 weeks ago

“The sizes are not what they claim to be. I purchased a vest for someone for a Christmas present with the Westminster logo and it was too large and now of course they don't have one to replace it with of any style. Huge disappointment so now I have an unusable $200 vest”

Helpful Report

Posted 3 weeks ago

Hi there, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially since it was meant to be a gift. Our customer service team is currently following up on this. Thanks for your patience.

Posted 2 weeks ago

“I bought a pair of heated gloves for my son before we took a big ski trip out west. Unfortunately the batteries fid not work, so no heated gloves for trip. I contacted Ororo about the situation in hopes of getting replacement batteries. The sales rep asked me to send several videos of the batteries at different points during charge. Who has the time to do that? Just replace the batteries. What a waste of time and money. I work over time in healthcare and I am a full time single mom with 3 boys who just wanted to take her kids skiing over the holidays.”

Helpful Report

Posted 3 weeks ago

Hi Maureen, thank you for sharing your feedback. We understand how frustrating and disappointing this can be, especially with your busy schedule and holiday plans. Our customer service team is actively following up on this and will assist you as quickly as possible. Thanks for your patience.

Posted 2 weeks ago

“I got a heated sweatshirt for Christmas and on January 10 my battery would not charge. Very disappointed with the product.”

Helpful Report

Posted 3 weeks ago

Hi Tom, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry for the trouble. You can also visit our troubleshooting page here: https://www.ororowear.com/pages/troubleshooting If you still need help, please feel free to reach out to our customer service team. Thanks for your patience.

Posted 2 weeks ago

ororowear.com is rated 4.2 based on 2,627 reviews