ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,064 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyer beware! Return policy prevents return of some brand new products. I bought slippers in a clearance color, they don't stay on. The heated socks are luke warm, bulky. I will not buy from them again..”

Helpful Report

Posted 2 days ago

Hi there, thank you for sharing your feedback. We’re sorry to hear that your recent purchase didn’t meet your expectations. We understand how frustrating this experience must have been. Clearance items may have different return eligibility based on our return policy, and comfort or warmth can vary depending on fit, usage, and personal preference. That said, your feedback is important to us and will be shared with our team for review as we continue improving our products and customer experience. Thank you again for taking the time to let us know.

Posted 2 days ago

“For the first time today I tried on the exchanged vest and was very disappointed that the size "large" is no bigger than the size medium I sent back. Your company was very rude and practically accused me of using the product prior to return and made what shoulld have been a simple gift exchange into an ordeal. Vest does seem like it would be warm if I could wear it comfortably.”

Helpful Report

Posted 3 weeks ago

Hi Diana, thank you for your feedback. We’re sorry this didn’t meet your expectations, and we understand how frustrating this experience has been. Sizing can vary by style and fit type, and we appreciate you sharing your concerns about the exchange and customer service experience. We’ll pass your comments along to our team for review and improvement. Our customer service team is actively following up with you to help get this resolved. Thanks for your patience and for choosing ororo.

Posted 3 weeks ago

“Size was too small despite being the correct size for another ororo jacket”

Helpful Report

Posted 1 month ago

Hi there, thank you for your feedback. We’re sorry the fit didn’t meet your expectations. Sizing can vary by style and fit type, and we appreciate you sharing this—your comments will be shared with our team for review and improvement. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“My attempt to obtain the missing plug/wire connection piece to charge my vest was an unmitigated customer service failure! After no less than five phone and email conversations about the missing piece, Ororo sent me a new vest and nothing else. Why should this be so difficult? And this came after four inquiries from them as to whether I really wanted them to ship the missing piece! I am forced to use my wife’s charging cord to charge my vest, so we have one charging cord for two vests. I am really unhappy about this situation, and, at this point, have lost any confidence in Ororo to provide the charging cord that is supposed to come with the new vest. Ororo “Customer Service”, should you happen to read this, perhaps you might reach out to me to try to rectify this situation!!”

Helpful Report

Posted 1 month ago

Hi Ken, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations and understand how frustrating this experience has been. Our customer service team is actively following up with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“Didn't get very warm, no chest warmth on the jacket either.”

Helpful Report

Posted 1 month ago

Hi josh, thank you for your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“My jacket never worked from the time I opened it, but I was told I wasn’t able to return it.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We understand how frustrating that is. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“Compared to other dog coats that I have, very poor quality. The coat ripped within 5mins. Ororo should look at improving the durability of the coat.”

Helpful Report

Posted 1 month ago

Hi Van, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“my first vest stopped heating within a few weeks. The button stopped clicking on. The company replaced the vest with a second vest. This new vest works meaning the button clicks on but the vest does NOT heat. I paid a lot for the vest and am very disappointed in the company.”

Helpful Report

Posted 1 month ago

Hi serena, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively following up with you to get this resolved as quickly as possible. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“Terrible shirt. Pics are misleading. This is basically a sheer tshirt. Totally see through. Since this is "Final Sale - No Refunds" I figured I would at least try to wear it for a home workout. After 1x wear it smelled awful afterwards (not typical of wool!!). Followed instructions to wash and now it has a chemical odor - just like a hair perm smell! Also, I'm 5'7, 125 (1in taller and 7lbs lighter than the model shown in small) and the small is SUPER clingy and much tighter than I expected from the pic. I also bought one in each color, so not just a "one off situation". I really wish this company would give me my money back. PLEASE NOTE this is the second review I've posted. The first one interestingly didn't make it to the review section of their website. Let's hope this one does and saves someone the trouble of purchasing this awful "wool" tshirt!”

Helpful Report

Posted 1 month ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments about the fabric, fit, and wash experience, and we’ll share them with our team for review and improvement. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“Nice looking glove. One glove battery lasted only 1 year:(”

Helpful Report

Posted 1 month ago

Hi there, thank you for your feedback. We’re glad you like the look of the gloves, and we’re sorry this didn’t meet your expectations with the battery. We appreciate you sharing this, and we’ll pass your comments along to our team for review and improvement. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“Ripped after the first wash, sheds, lost most of its color after washing even though I followed the wash instructions and air dry”

Helpful Report

Posted 1 month ago

Hi Teresa, thank you for your feedback. We’re sorry this didn’t meet your expectations. We appreciate you sharing what happened after washing, and we’ll pass your comments along to our product team for review and future improvements. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“Returned the heated gloves, as they did not work.”

Helpful Report

Posted 1 month ago

Hi Robert, thank you for your feedback. We’re sorry this didn’t meet your expectations, and we appreciate you giving it a try. Thanks for choosing ororo.

Posted 4 weeks ago

“Battery stopped charging after a few uses. Went with a different brand for my heated jacket.”

Helpful Report

Posted 1 month ago

Hi Ryan, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“I actually never recieved this order so its not possible for me to rate these!”

Helpful Report

Posted 1 month ago

Hi Rachel, we’re sorry for the confusion. According to the tracking information, your order shows as delivered. Please check around your delivery location (front door/garage/mailroom) and with neighbors or building staff in case it was received on your behalf. If you still can’t locate it, please contact our customer service team at support@ororowear.com, and we’ll help further. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“Jackets are comfortable at best. Zippers are garbage bought 5 jackets this year for the family and all 5 have either caught the inside and tore it or just completely broke off. Money is spent better elsewhere.”

Helpful Report

Posted 1 month ago

Hi James, thank you for your feedback. We’re sorry this didn’t meet your expectations. We appreciate you sharing your experience with the zippers, and we’ll share your comments with our product team for review and improvement. Our customer service team is actively working with you to help resolve this. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“One battery quit working on the third use. I called customer service and was told that maybe it was the sock, not the batteries, and that I should assess again. It was not the socks because the sock worked fine with the working battery. Then the second battery quit working. The customer service staff person was pleasant, there was just no suggested resolution. Now I'm stuck with an expensive pair of socks that do not work.”

Helpful Report

Posted 1 month ago

Hi Janet, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate you explaining what you tested, and we’re sorry the troubleshooting process didn’t feel helpful. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“Unfortunately, the heat pack that we ordered did not get warm. The battery was installed correctly. I am currently trying to contact customer service to assist with a return. If I get a good response I will note it in my review.”

Helpful Report

Posted 1 month ago

Hi Lisa, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to help. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“Never received my order, wrote to customer service and they don’t get back to you. Going to have to open a claim with my credit card.”

Helpful Report

Posted 1 month ago

Hi Elena, thank you for your feedback. We’re sorry for the trouble, and our customer service team is actively following up to get this resolved as quickly as possible. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“My jacket's battery did not charge. After an exchange of about 10 emails and photos, videos etc. I finally sent back the battery. Miind you, this was at the coldest season of the year. A new battery was sent, same thing!!!!!! We decided it was time to stop wasting time and return the vest/battery. They had the nerve to stipulate that I needed to return the charger, even though I did return it and did not get one back. i am very frustrated, I never got to fully use the jacket and have an very negative opinion on the absurd customer service dept. Shameful.....”

Helpful Report

Posted 1 month ago

Hi Janine, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations, and we understand how frustrating this experience must have been. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“The heating element works great but burns/stains the vest”

Helpful Report

Posted 1 month ago

Hi Sue. We’re sorry to hear this didn’t meet your expectations. Our customer support team will follow up with you to assist further. Thanks for your patience and for choosing ororo.

Posted 1 month ago

ororowear.com is rated 4.2 based on 3,064 reviews