ororowear.com Reviews

Name: ororowear.com
Rating: 4.32

4.3 Rating 1,306 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 1,306 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how ororowear.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ororowear.com 5 star review on 14th October 2025

364

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I placed my order no where did it say it was a final sale. When the order arrived it said on the receipt it said final sale. Not that I would need to return it but in case it didn’t I wanted the option. When I ask they said sorry it a small system delay between the shipping and order confirmation, that it was a final sale. That isn’t my problem it’s yours!! Didn’t even offer to exchange if I needed. Never plan to order from your company again.”

Helpful Report

Posted 3 days ago

Hi Catherine, we’re truly sorry for the confusion and frustration caused by the final sale notice — we completely understand how upsetting that must have been. This delay in the system update shouldn’t have affected your experience, and our customer service team will look into your case and do their best to resolve it for you.

Posted 18 hours ago

“Very disappointed in the quality of product. Battery life way lower than advertised. Would like a refund or replacement.”

Helpful Report

Posted 4 days ago

Hi Cheryl, we’re truly sorry to hear about your disappointment with the product and the battery life. We completely understand how frustrating that can be. Our customer service team is already assisting you with troubleshooting and will make sure this issue is properly resolved. Thank you for your patience and understanding.

Posted 18 hours ago

“You do not want me to write a review Bad customer service - just bad”

Helpful Report

Posted 4 days ago

Hi there, we’re truly sorry to hear about your experience and understand your frustration. Please know that our customer service team is already expediting your case to make things right as quickly as possible. We appreciate your patience and the opportunity to resolve this for you.

Posted 18 hours ago

“Don't heat up as advertised”

Helpful Report

Posted 1 week ago

Hi John, we’re sorry to hear the vest didn’t heat up as expected — we understand how disappointing that can be. Our customer service team will reach out shortly to help troubleshoot the issue and make sure everything is working properly for you.

Posted 6 days ago

“I don’t like my vest.: battery doesn’t work on me”

Helpful Report

Posted 1 week ago

Hi Patricia, we’re sorry to hear about the confusion with your vest. The vest you purchased doesn’t come with a battery, but you can get a compatible Mini 5K Battery here: https://www.ororowear.com/products/open-box-mini-5k-battery-charging-cable-40-savings. Please don’t hesitate to reach out if you have any questions.

Posted 1 week ago

“The wire under the power button is sewn in crooked so it looks livery unflattering when worn. Does not feel like a $200 vest at all.”

Helpful Report

Posted 2 weeks ago

Hi Celeste, we’re so sorry to hear about the sewing issue. Please don’t worry, our customer service team will be contacting you soon to review the situation and help resolve it for you. Thank you for your patience, and we’ll keep you updated until this is fully sorted out.

Posted 2 weeks ago

“This jacket is nice but it’s a different style than my original one and doesn’t fit. It’s too small. I tried to return it but apparently because I purchased it from the outlet it cannot be returned. Very disappointing. I assumed your sizes were universal.”

Helpful Report

Posted 3 weeks ago

Hi Peggy. We’re sorry to hear the fit of this style didn’t meet your expectations. Because different designs may have different cuts and materials, sizing can vary slightly between styles. Please kindly check the size guide on each product page before ordering. We truly appreciate your feedback and will definitely share it with our team as we continue improving the shopping experience.

Posted 2 weeks ago

“I gave this jacket to my wife as a gift. It worked out of the box with the charge that came with the battery. She was very happy with it. However the battery doesn’t recharge. She hasn’t been able to use it since the first time. She has contacted Ororo and has submitted all the required information but we have not received a replacement nor has she heard anything back. Ordinarily I would wait on my review but ororo sent me an email asking for my review so here it is.”

Helpful Report

Posted 4 weeks ago

Hi Michael. We’re sorry for the delay in getting this resolved. We completely understand how disappointing it must be, especially after your wife enjoyed the jacket at first. Our customer service team will be reaching out to you shortly to help resolve the battery issue. We truly appreciate your patience and understanding.

Posted 2 weeks ago

“Misleading advertising and non responsive customer service.”

Helpful Report

Posted 1 month ago

Hi Jen, we're sorry to hear that you feel our product and customer service did not meet your expectations. We aim to provide accurate information and helpful support, and your feedback is invaluable in helping us improve.

Posted 2 weeks ago

“These are comfortable, but have a very high base, much like a 1 inch platform. I purchased two pairs for use in the yard, but tripped over my feet for a while, until I got used to them. Overall, they are great for the price.”

Helpful Report

Posted 1 month ago

Hi there, we’re sorry to hear the design didn’t meet your expectations. The raised base is meant to add durability and support, though we understand the comfort can feel different for everyone. We really appreciate you sharing, and we will keep it in mind for future improvements.

Posted 1 month ago

“I already wrote a negative review for your clogs.”

Helpful Report

Posted 1 month ago

“Ordered a vest for a 150 dolllars it’s a heated vest and it didn’t even come with the batteries and charger very poor way of selling a heated vest”

Helpful Report

Posted 1 month ago

Hi Mark, thank you for your review. Upon checking, the item you purchased is apparel only, that is why it did not come with a battery and charger. We found that you have placed a new order for the battery pack. If you have any other questions, feel free to drop us a message at support@ororowear.com.

Posted 1 month ago

“This is the third tequest on one purchase. Don’t give them your credit card if this is an indicator if how carelessly they use computer data.”

Helpful Report

Posted 2 months ago

Hi there, thank you for your review. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help.

Posted 2 months ago

“The product showed up dirty. I am convinced it was a return and Ororo repacked it and send it out dirty.”

Helpful Report

Posted 2 months ago

Hi Jim, thank you for your review. Sorry for the unhappy shopping experience. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 2 months ago

“The battery only lasted a few minutes after a full charge when we received it. I contacted customer service to return it and was told no returns. I was charged shipping fees to return the defective battery and received a replacement. I don’t think a customer should be charged shipping on your defective product.”

Helpful Report

Posted 2 months ago

Hi Vittorio, thank you for your review. We have forwarded your feedback to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 2 months ago

“I have not yet received my order. Still waiting...”

Helpful Report

Posted 7 months ago

Hi Suzanne, thank you for your review. Our customer service specialist will get in touche with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 7 months ago

“The size is much smaller than what they claim which makes the planned use very hard. I couldn't use my military discount it the other discounts that I received.”

Helpful Report

Posted 7 months ago

Hi James, thank you for your review. We have forwarded your feedback to our product team for further improvements. Upon checking, the item you ordered was a final sale product. I apologize but our discounts don't stack. Discounts cannot be combined with other coupon codes, sales, outlet items, or promotional bundles. Please feel free to contact us at support@ororowear.com if you need any assistance.

Posted 7 months ago

“I was recommened the Ororo vest by a co-worker. I ordered the top of the line vest with numerous heating sections. The fit was nice but I had an issue. It seemed like the back heated quicker and hotter than the rest of the vest. The vest didn't meet my needs. I need a full jacket to keep me warm not just a vest.”

Helpful Report

Posted 7 months ago

Hi there, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 7 months ago

“I have several items that are ororo and I have lived all of them but this jacket doesn’t heat at all”

Helpful Report

Posted 7 months ago

Hi Asonjia, thank you for your review. Our customer service specialist will get in touch with you and assist you further. Please don't worry, we will try our best to help your resolve this situation.

Posted 7 months ago

“Customer service has been very poor from the very get-go. I have not got to utilize my heated vest due to the inconsistency in the customer service rep ability to correct my issue. I would not recommend this product to anyone.”

Helpful Report

Posted 8 months ago

Hi Utah, thank you for your review. Sorry for the unhappy shopping experience. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 8 months ago

ororowear.com is rated 4.3 based on 1,306 reviews