ororowear.com Reviews

Name: ororowear.com
Rating: 4.26

4.3 Rating 1,951 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 21st December 2025

377

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the battery It supposed to be delivered 12/03/25”

Helpful Report

Posted 2 hours ago

“Very disappointed in integrity of Ororo Wear. I purchased a vest for my son to wear well doing his electrician apprenticeship only to find out. It was too large and unable to exchange for the appropriate size without even opening it. terrible way to do business.”

Helpful Report

Posted 22 hours ago

Hi Wayne, thank you for sharing your feedback. We understand how frustrating this situation can be, especially when the item was intended for your son. As noted on the product page at the time of purchase, this item was marked as final sale and is not eligible for returns or exchanges, even if it was not opened. We appreciate you taking the time to share your experience and your perspective. Thanks for your understanding.

Posted 13 hours ago

“I’ve been asked repeatedly to review this purchase even though the product has not arrived and no tracking has been provided after 15 days. This experience has been frustrating and raises concerns about the legitimacy of the order. I would not recommend purchasing until shipping and communication improve.”

Helpful Report

Posted 2 days ago

Hi Brendan, thank you for sharing your experience. We’re very sorry for the frustration caused by the delay and lack of tracking updates. We understand your concern, and our customer service team is already following up on this shipment to investigate and assist further. Thank you for your patience while we work to resolve this.

Posted 1 day ago

“Never received the vest I ordered and paid for”

Helpful Report

Posted 4 days ago

Hi Barbara, thank you for letting us know. We see that the order is marked as delivered. If you’re unable to locate the package or have any concerns, please feel free to reach out to our customer service team so we can help look into this further. Thanks for your patience.

Posted 1 day ago

“They are not headed. Says there are on the gloves and the bag they are kept in. Very unhappy”

Helpful Report

Posted 4 days ago

Hi Debbie, we’re sorry for the confusion. The Unisex Shell Gloves are designed as an outer protective layer and do not include built-in heating elements. They are intended to be worn on their own for weather protection or paired with compatible heated liners. We appreciate you taking the time to let us know about your experience and understand how this may have caused frustration. Thanks for your understanding.

Posted 1 day ago

“I ordered a vest and battery charger for a Christmas present. This was ordered on December 7th. It said it departed shipping facility on December 8th there haven’t been any updates in 11 days. I email customer service, two days later they say they will mail a new vest and battery pack. I ask for a tracking code, no response. So my experience with ororo has not been good. Oddly enough I went with ororo because it seemed nice quality and professional. Not the case”

Helpful Report

Posted 4 days ago

Hi ross, thank you for sharing your experience. We’re very sorry for the frustration this situation has caused, especially with a holiday gift. Our customer service team is already following up on this and working to ensure the replacement order and tracking details are properly addressed. We appreciate your patience while this is being taken care of and thank you for bringing it to our attention.

Posted 1 day ago

“The battery life is about an hour and not the advertised 10hr. I called customer service and was told to leave a message. I have yet to get a return call.”

Helpful Report

Posted 4 days ago

Hi Tanisha, thank you for sharing your experience with us. Battery life can vary depending on environmental conditions and usage. We understand your concern, and our customer service team is already following up on this matter. We appreciate you taking the time to let us know and thank you for your patience.

Posted 4 days ago

“My last purchase from this company as they would not honor the coupon that they baited me with during the purchase. Nothing worse than a company that practices bait and switch.”

Helpful Report

Posted 6 days ago

Hi Fred, thank you for sharing your feedback. We’re sorry to hear about your frustration. Coupons are subject to specific terms and conditions and may not apply to all products, which are shown during the promotion and at checkout. If you’d like us to look into this further, please reach out to our customer service team and share the coupon code you used, and we’ll be happy to review it with you.

Posted 5 days ago

“I bought a new charger for my jacket and it doesn’t work. My jacket is not even a year old and doesn’t heat up.”

Helpful Report

Posted 1 week ago

Hi there, thank you for letting us know. We’re sorry to hear about the issue you’re experiencing. To help our team look into this and assist you more effectively, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Our customer service team will follow up and help you resolve this. Thanks for understanding.

Posted 6 days ago

“I purchase 2 jackets. One men's and one women's jacket. The men's jacket was too small. I needed to exchannge it for a M size. I tried going through your exchange protocol and it would not allow me to submit my request to exchange. Not able to otherwise contact Ororo to communicate my simple request to exchange for a larger size. Terrible communications set up that almost appears designed to be unfriendly to custormers. I purchased 3 items already in this year alone. Very difficult to communicate with Ororo. rleong@wik.com”

Helpful Report

Posted 1 week ago

Hi Ron, Thank you for sharing your experience with us. We understand your concerns, and this is not the experience we aim to provide. Our customer service team is already following up on this matter to assist with your request. Your feedback has also been shared internally to help us improve our processes moving forward. Thank you for your patience.

Posted 6 days ago

“The jacket that I purchased doesn’t get warm enough at all and I reached out online to customer support for washing instructions because my item doesn’t have a zipper - only one snap on pocket to house the battery on the outside of the jacket and I am afraid to machine wash. No one ever responded to my question.”

Helpful Report

Posted 1 week ago

Hi Diane, thank you for sharing your experience with us. We’re sorry to hear that the jacket did not meet your expectations and that you didn’t receive a response earlier. The item you purchased is machine washable. Before washing, please disconnect and remove the battery, put back the connector cable and close the zipper, place the jacket in a laundry bag, and wash it in the machine following the general care guidelines. You can find a simple overview here for reference: https://www.ororowear.com/blogs/story/how-to-wash-your-heated-clothing If you need further assistance, please feel free to reach out to us at any time. Thank you for your patience and for letting us know.

Posted 6 days ago

“I never received my order - ordered two weeks ago and says it is going to now be another week. Ordered to have for an outside event which is now come and gone”

Helpful Report

Posted 1 week ago

Hi Scott, thank you for letting us know. We’re sorry for the inconvenience—this isn’t the experience we aim to provide. Although the order shows as delivered, this can sometimes be due to a carrier mis-scan. We’ve contacted the carrier and are looking into it on our end. If the package still doesn’t arrive, feel free to reach out and we’ll be happy to assist further. Thank you for your understanding.

Posted 6 days ago

“I bought my mother a pair of gloves for her birthday and the battery arrived broken (unable to be charged). They didn't allow a return, just told me about the 1 year warranty on the battery and said they would exchange the battery. It was embarrassing to give a gift that was defective out of the box, especially given the price. Customer service has been slow and ineffective. Will never buy from them again.”

Helpful Report

Posted 1 week ago

We’re sorry that the warranty process did not meet your expectations and that this situation caused frustration, especially with a gift purchase. We appreciate you taking the time to leave feedback and share your perspective with us.

Posted 6 days ago

“Don’t think you want this review, I bought a gift card and received a lower amount gift card and have been ghosted for a wk. but on the plus side the vest I got last year is awesome”

Helpful Report

Posted 1 week ago

Hi there, thank you for bringing this to our attention. We’re sorry to hear about the experience with the gift card and understand how frustrating that must be. Our customer service team is currently following up on this issue. We do appreciate your kind words about the vest you purchased last year, and thank you for your continued support.

Posted 1 week ago

“I never received my vest though Ororo says I did. Despite numerous phone calls and emails no one ever got in touch with me to try to figure it out and get me what I paid for. I sent ring videos showing I didn’t receive it, etc. worst experience with a company ever. Would never order anything again.”

Helpful Report

Posted 1 week ago

Hi Jean, thank you for reaching out! We’re so sorry to hear that you were unable to locate the missing package. Rest assured, we will remedy this situation for you. Our customer service team is currently following up on your case and continuing to work toward a resolution. Thank you for bringing this to our attention.

Posted 1 week ago

“Had a couple question about how my product came? One battery looked used. Doesn’t matter no one responded to my email anyways 👎”

Helpful Report

Posted 1 week ago

Hi Ted, we’re sorry to hear about your experience and for the lack of response so far. We understand your concern regarding the battery and apologize for the frustration this has caused. We’re expediting your ticket now. Thanks for understanding.

Posted 1 week ago

“I ordered batteries, they were shipped UPS…. I have yet to receive them as they were shipped back. I don’t know why they were not delivered as deliveries are brought here daily…. But I would not use UPS to deliver anything!!!”

Helpful Report

Posted 1 week ago

Hi Michael, we’re sorry to hear about the delivery issue. The tracking currently shows a shipment exception, which means the carrier encountered an issue during transit. We’re already looking into this on our end. Please feel free to reach out if you need any further assistance. Thanks for your patience.

Posted 1 week ago

“Deplorable customer service. Uploaded photos of damages. Never heard anything. Wrote first review. Then finally heard from Cedric only to be ghosted once again. If your customer service is that busy it can't respond to customers in a timely manner, then chances are there are way too many complaints regarding shipping concerns or the product(s) are worthless!”

Helpful Report

Posted 1 week ago

Hi Mike, we’re truly sorry to hear about this experience and understand how frustrating it must be to feel unheard. Thank you for taking the time to share your concerns. Our customer service team is currently following up on your case and continuing to work on it. We appreciate your patience and bringing this to our attention.

Posted 1 week ago

“Never received the vest and battery I ordered.”

Helpful Report

Posted 1 week ago

Hi Kelly, thank you for letting us know. We’re sorry to hear this. Our customer service team is following up on your case—please keep an eye on your email for updates. We appreciate your patience.

Posted 1 week ago

“I ordered a heated vest in mid November. A few weeks later I received an email that the package was lost and you no longer had the color I wanted in stock. A few days later I received notice that all was good and I’d be getting my original order. I even checked with the company and they said all was good. Now I find out they can’t send me the order and are out of all colors so my only choice was to order something else or get a refund. This was the first and will be the last time I deal with your company. Now, right before Christmas, I am going to have to find something else for my son.”

Helpful Report

Posted 1 week ago

Hi there, we’re very sorry for the frustration this situation has caused, particularly with the timing around Christmas. We understand how upsetting it is when plans change unexpectedly, and we appreciate you sharing your experience with us. Thank you for letting us know.

Posted 1 week ago

ororowear.com is rated 4.3 based on 1,951 reviews