ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,855 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,855 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I so wanted these to be great. Two major problems: 1. The battery is big and feels clunky when you are skiing. 2. They kept my fingers warmer than without heat but ONLY on the highest setting and the highest setting runs the battery out by lunch time. So on a cold Vermont January skiing? Nope. Total disappointment. I bought some cheap Kinco mittens with liners and I am better off.”

Helpful Report

Posted 3 days ago

Hi Douglas, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions. We also appreciate your comments about battery bulk and overall performance while skiing, and we’ll share them with our product team for review and future improvements. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 20 hours ago

“Purchased a pair of neon heated gloves for traffic direction in the cold months. The opening at the wrist/forearm is too small and not pliable to fit over a winter jacket. It is also too bulky/cumbersome to put under the jacket due to the size and location of the battery pack. Only used twice until I decided I like blood flow to my fingers. Disappointing because they could have really been a game changer Battery pack needs to be on the back of the hand, not on the wrist. Disappointed with my purchase”

Helpful Report

Posted 6 days ago

Hi Kyle, thank you for sharing your detailed feedback. We’re sorry to hear the gloves didn’t meet your expectations. We appreciate your suggestions about improving the design, and we’ll share them with our product team for review and future improvements. Thanks for your understanding, and we truly value your feedback. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com.

Posted 4 days ago

“The battery charged once.”

Helpful Report

Posted 1 week ago

Hi Heidi, we’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 6 days ago

“I get returned gloves because they don’t work. Not I get an email every other day asking for a review. This is the 3rd negative review I have done.”

Helpful Report

Posted 1 week ago

Hi Robert, we’re sorry for the trouble and that this didn’t meet your expectations. We appreciate you taking the time to share your feedback, and we’ll share your comments with our team for review and improvement. Thanks for your patience and for choosing ororo.

Posted 6 days ago

“Doesnt fit very unhappy”

Helpful Report

Posted 2 weeks ago

Hi Jonathan, we’re sorry this didn’t meet your expectations. We appreciate your feedback on the fit, and we’ll share it with our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 2 weeks ago

“I like the fact that it heats up because I work in a cold environment. But, having issues with the zipper constantly not lining up and coming apart and splitting open on the bottom. This would cause me not to repurchase this product.”

Helpful Report

Posted 2 weeks ago

Hi Kim, thank you for your feedback. We’re glad the heating helps in your cold work environment, and we’re sorry this didn’t meet your expectations. We appreciate your flagging the zipper issue, and we’ll share your comments with our team for review and improvement. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 2 weeks ago

“We realized that our black sweat shirt has brown small marks all over the arms very disappointed paying all that money and there's spots on it”

Helpful Report

Posted 3 weeks ago

Hi Wayne, we’re truly sorry to hear that. This is certainly not the experience we want you to have. Our customer service team is already following up to help resolve this as quickly as possible. Thanks for your patience, and we’ll work to get this sorted out for you.

Posted 2 weeks ago

“Poor customer service. Exchanges and returns are not hassle free.”

Helpful Report

Posted 3 weeks ago

Hi Catherine, thank you for your feedback. We’re sorry to hear that your experience with exchanges and returns felt frustrating. That’s certainly not the experience we aim to provide. Your comments have been shared with our team as we continue working to improve our return and exchange process. We appreciate you taking the time to let us know and for giving ororo a try.

Posted 3 weeks ago

“I ordered a classic heated vest from the open box section of the website. It did not work on arrival, even with the use of several different (verified with others' vests) working batteries. Fail.”

Helpful Report

Posted 1 month ago

Hi Wayne, thank you for sharing your experience. We’re sorry to hear the vest did not work upon arrival. That’s certainly frustrating. Please rest assured that our customer support team is currently following up on this matter to review the details and assist you further. Thank you for bringing this to our attention.

Posted 3 weeks ago

“I'd love to give this company a good review. However I am struggling with their customer service. I recieved the first vest but it was too large so I exchanged it. The exchange took almost two weeks. That's ok but the new one they sent me the battery doesn't work. It won't charge. Customer service has demanded that I send them a video of me trying to charge it. Come on how hard is it to plug a battery into a usb charger? So after three nights of charging using different cables and plugs I sent a video. Their response was to please take another video and use the cord provided (I had used the original cord when first attempting to charge the battery). I am now two weeks in to a vest I can't use and still no help from customer service. You would think buying a $200 vest it would at least work.”

Helpful Report

Posted 1 month ago

Hi Gregory, thank you for sharing your experience. We’re truly sorry for the frustration this has caused. Please rest assured that our customer support team is currently following up on your case and working toward a resolution. We appreciate your patience and the opportunity to make this right.

Posted 1 month ago

“My recent purchase replaced a vest that was one month out of warranty. The button switch stopped working, and all Ororo offered was $20 off of a new vest. I was not at all happy to be purchasing a new vest for $100. In addition, of course the old vest failed on the coldest day of the year.”

Helpful Report

Posted 1 month ago

Hi Barbara, thank you for sharing your experience. We’re sorry to hear about the issue with your previous vest and understand how frustrating that must have been—especially with it happening during the coldest time of year. While warranty coverage is limited to the stated period, we truly appreciate your feedback regarding the timing and resolution offered. Your comments have been shared with our team as we continue working to improve both products. Thank you for choosing ororo.

Posted 1 month ago

“You did not do well. I sent a return request and got a bot answer. Dissatisfied for sure!”

Helpful Report

Posted 1 month ago

Hi Kevin, thank you for your feedback. We’re sorry to hear about your experience. Please rest assured that our customer support team is currently following up on your case. We appreciate your patience.

Posted 1 month ago

“Love the apparel, not the service! I suspect your relying on AI too much versus personal communication is the primary culprit. My story goes back last year or longer when I received heated vest. I bragged on it so much that this Christmas I was gifted with the full heated jacket and 2 other family members also received similar clothing gifts from your company. With 2 separate e mails I tried to clarify my issues. The first had to do with you no longer supplying a wall plug for the battery recharging. That was solved after a few e mail exchanges by you sending me a wall plug. Thank you. However, the second issue being that one of the 2 batteries that came with the jacket did not work and needed to be replaced. It would not charge at all, I even used the new wall plug you supplied to no avail. I did try to contact you by e mail and requested a personal customer call, unfortunately I received no further response until this review request. Thank you for your attention to this matter.”

Helpful Report

Posted 1 month ago

Hi Jeff, thank you for sharing your experience and for your continued support of ororo. We’re sorry to hear about the frustration with the battery and the communication experience. Please rest assured that we are currently following up on this matter and working toward a resolution. Thank you for your patience.

Posted 1 month ago

“The zipper pull on the vest I purchased recently broke off within 2 days. I contacted customer support and was offered a small refund if I had the repair done locally by my custom tailor. I accepted the offer and was able get the repair done. When I altered customer support that repair was completed I inquired about further assistance under the 90 warranty period should anything else concerning the vest needed to be repaired. I was told figuratively that I had one " bite at the apple" and the vest was no longer covered under the warranty. This was followed by a number of emails in which I said that this answer made no sense. Customer support responded to all of my emails with a stock answer " we are very sorry for your inconvenience but nothing further could be done and that if I needed further assistance please contact us" Had I known that further repairs would not be covered I would have shipped the vest back to ororowear requesting a full refund. But now that I have read other customer reviews apparently favorable customer service is not a high priority to the company.”

Helpful Report

Posted 1 month ago

Hi John, thank you for taking the time to share your experience with us. We’re truly sorry to hear how frustrating this situation has been and understand why you feel disappointed, especially given your expectations around the warranty. Please rest assured that our customer support team is actively following up and working to resolve this situation. Thank you for your patience.

Posted 1 month ago

“I purchased a heated vest from Ororo. It doesn't heat at all. I was looking forward to it, but was greatly disappointed. I attend dog shows every weekend and the buildings are always very cold. After talking with so many of my friends that have one, I decided I would get one also.”

Helpful Report

Posted 1 month ago

Hi Beverly, thank you for sharing your experience with us. We’re sorry to hear how disappointing this has been, especially when you were really looking forward to using the vest in such cold environments. We understand how frustrating that can be. Please rest assured that our customer support team is actively following up to help resolve this issue. Thank you for your patience.

Posted 1 month ago

“The jacket doesn’t work”

Helpful Report

Posted 1 month ago

Hi Stephanie, thank you for letting us know. We’re sorry to hear the jacket isn’t working as expected. Please rest assured that our customer support team is already following up and actively working on this. I appreciate your patience.

Posted 1 month ago

“I returned this electric vest because the front elements did not work. Even the back elements did not emit enough heat to keep that area warm. Also, there should be an element at the small of the back.”

Helpful Report

Posted 1 month ago

Hi there, thank you for sharing your experience with us. We’re sorry to hear it didn’t meet your expectations. Please rest assured that our customer support team is already following up and actively working on this matter. Thank you for your patience.

Posted 1 month ago

“Quite simply as I stated in the last survey Ororowear sent me, I have not received the product I paid for. I am not talking about an incorrect product, I have not received anything but surveys. As I have not received the item I paid for, and I have only received surveys instead of an updated status on where my product is, and the only acknowledgement from Ororowear that I have not received the product was a statement the the company understands how it can be confusing receiving a survey request before I receive what I paid for, my review is one star. Please note that this is the second item ordered by my family that has had delivery issues. I also suggest that your company does not send me any kind of message saying it does not have control of delivery.”

Helpful Report

Posted 1 month ago

Hi William, thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it is to have not received the product you paid for. Please rest assured that our customer support team is actively following up on this issue and working to get clear information on the status of your order. Thank you for your patience as we work to resolve it.

Posted 1 month ago

“It was a gift, I do not use it!”

Helpful Report

Posted 1 month ago

Hi there, thank you for letting us know. We appreciate you taking the time to share this and hope the recipient enjoys the gift. Thanks for choosing ororo.

Posted 1 month ago

“We are having an issue with our battery . It doesn’t hold a charge .”

Helpful Report

Posted 1 month ago

Hi David, thank you for sharing your feedback. For the charging concern you mentioned, we recommend starting with our troubleshooting guide here, which walks through common charging and battery checks step by step: https://www.ororowear.com/pages/troubleshooting If you still need help after reviewing it, please feel free to contact our customer service team at support@ororowear.com and they’ll be happy to assist further. Thanks for your patience and understanding.

Posted 1 month ago

ororowear.com is rated 4.2 based on 2,855 reviews