ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,394 Reviews

77 %

of reviewers recommend ororowear.com

4.2

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 7th November 2026

Christopher T

ororowear.com 3 star review on 3rd November 2026

Anonymous

ororowear.com 5 star review on 30th October 2026

Dimple A

ororowear.com 5 star review on 24th October 2026

Lisa R

454

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jacket was much shorter than expected. I am only 5 ft and it doesn’t even hit my waist. Almost seems as it was not built correctly.”

Helpful Report

Posted 1 day ago

“It works well just not what I order”

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Posted 4 days ago

“I have a vest for a year. The battery stopped working recently. I worked with customer service. They had me prove where the defect was and then send the matter back to them. Beware, they require the customer to pay for the shipping of the new battery if it brakes. That was surprising to me. They then sent me a replacement vest instead of the battery. Still waiting for the battery though it should arrive soon. The whole process has taken about 3 weeks and cost me about $10.”

Helpful Report

Posted 1 week ago

Hi Spencer, we're sorry that getting support took more time and effort than it should have. We understand how frustrating it is to spend so much time trying to resolve an issue. We appreciate you sharing your experience, and we'll take a closer look at how we can make this process easier for our customers.

Posted 4 days ago

“the vest is very nice. I think it is well made. My problem is it's too long. It hangs below all my coats. I am returning the vest tomorrow.”

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Posted 1 week ago

“Battery for pants does not last nearly as long as the battery for my coat”

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Posted 1 week ago

“Jacket seams well made and warm. Cold weather will be the true test.”

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Posted 1 week ago

“Long time Ororo customer. Started with a black classic heated vest about 8 years ago. Now I own two vests and a jacket. This time, I was excited about the new sure-warm 7 zone vest. However, I did not realize that the sizing is different than all previous. This vest is much bigger. Much looser. When laid down on top of my other vests (all Size Large), the dimensions are clearly larger.”

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Posted 1 week ago

“They first got to send the AC adapter to be able to charge my battery”

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Posted 1 week ago

“I love the idea of heated outerwear but you are falling short on technology. The battery pack needs to be slimmer and placement needs to be moved forward. It is in the way underneath one's arm.”

Helpful Report

Posted 2 weeks ago

“Vest is ok. Not impressed with battery life”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback. We’re sorry the battery runtime didn’t meet your expectations, especially when you were hoping it would last through a full football game. Battery life can vary depending on factors such as the heating level, outdoor temperature, and usage conditions. If the runtime still seems shorter than expected, please feel free to contact our support team at support@ororowear.com, and we’ll be happy to help look into it further.

Posted 1 week ago

“I have purchased several open box items and they have been great. This last purchase was a heated scarf with battery. The battery will not hold a charge for longer than. 20 mins on low. I will stick to non battery items on open box since they are no refundable.”

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Posted 2 weeks ago

“Love their stuff; own several items - was tempted by a "final sale" (no returns) item. Exchanged messages about size and was told to use their sizing chart. All checked out OK, bought item; because body size fine, but sleeves (not covered by size chart) were much too tight; I'm the stuckee. Disappointed by Ororo.”

Helpful Report

Posted 2 weeks ago

“This is my third vest, but first open box purchase. I was surpised to find trash in the pocket. I would think that there'd be some quality control to at least be sure there isn't something, possibly dangerous, in the returned products! Very disappointing especially because I love Ororo products.”

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Posted 3 weeks ago

“I ordered a small. It’s way too big with even 4 layers under it. Couldn’t feel the heat like I can in my vest.”

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Posted 3 weeks ago

Hi, we’re sorry the fit and heating experience didn’t meet your expectations. A looser fit and heavier layering can make the heat feel less noticeable. We appreciate your feedback and will continue improving our sizing information to make it more helpful and accurate.

Posted 3 weeks ago

“the website was great. you kept in contact with me. they arroved on time. but you sent the wrong size with no instructions for returning the item.”

Helpful Report

Posted 1 month ago

Hi Christopher, thank you for your feedback, and we’re glad to hear you had a good experience with our website, communication, and delivery. We’re sorry for the inconvenience with the sizing and return instructions. If the size still isn’t right, please feel free to contact our customer service team support@ororowear.com ,and we’ll be happy to assist you with a return or exchange. Thank you for your understanding.

Posted 1 month ago

“Website is a horror show on a tablet or phone. Can’t log in thanks to the opt out box, which you can’t see on either, so you can’t get rid of. Switch to a laptop and finally able to enter credentials just to have that ridiculous shop.com pop trying to get you to use their site. It shows up again when checking out even if rejected it at login. Exchange policy too strict with outlet purchases. If you’re going to be that strict, your sizing guide needs to be accurate.”

Helpful Report

Posted 1 month ago

Hi there, thank you for sharing your feedback. We’re sorry to hear that both the website experience and your initial support interaction fell short of expectations. We appreciate you calling out the mobile and tablet usability issues, as well as your concerns around sizing and the open-box exchange policy. We’ll share these details with our team for review as we continue working to improve the overall shopping experience. If you have any further questions, please feel free to contact our support team at support@ororowear.com.

Posted 1 month ago

“I love quarter zips but sadly this is a very stiff uncomfortable coat. I appreciate the amount of wires for warmth but it causes the fabric to bunch up in places and is not flattering. The color is also very off as it is more of a brown than an army green or forest green. I have not yet plugged it in to see how/if it works but first impressions I am very disappointed.”

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Posted 1 month ago

Hi Jessica, Thanks for sharing your honest feedback. We're sorry the coat didn't feel as comfortable or look as expected right out of the box. Just a quick note: the heating wires are built in for warmth, so the fabric can feel a bit stiffer at first—it usually softens up with wear. As for the color, lighting and screens can make it look different, but we totally understand your disappointment. We'd love for you to plug it in and see how it works! If anything feels off, just let us know—we're happy to help. We really appreciate your suggestions and have shared them with our product team. Sorry for any inconvenience!

Posted 1 month ago

“I'm 5'1"-115lbs. Ordered small based on chart - fits over light tops, but is tight over a sweater: arm holes are huge, neck is tight (need to wear it somewhat open to feel comfortable, and it bunches at the bottom when sitting).. Not cold enough to wear yet, but seemed fine during testing indoors. Wish the heating button turned off - seems very bright and would be intrusive at indoor AC restaurants, movies, etc.”

Helpful Report

Posted 1 month ago

Hi there, Thanks so much for taking the time to share such detailed feedback! We really appreciate your suggestions on adding more material and sizing info. We've noted your comments about the fit and the heating button light, and have passed everything along to our product team to review. We're always working to improve, so thank you for helping us do that.

Posted 1 month ago

“Be careful on the sales as they don’t exchange if you bought the wrong size. Otherwise I love their products.”

Helpful Report

Posted 1 month ago

“Most recent jacket was so disappointing that we were convinced it was defective. We had it replaced & we were equally disappointed. It is now thing like our vests.”

Helpful Report

Posted 3 months ago

Hi Kendra, thank you for sharing your experience. We're sorry to hear the jackets didn’t meet your expectations and that the replacement wasn’t satisfactory either. We have already forwarded your situation to our customer service team. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.

Posted 3 months ago

ororowear.com is rated 4.2 based on 3,394 reviews