ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,064 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“O/A quality of the vest is good. However I'm not getting more than 2 hours out of a fully charged battery on the lowest heat setting. the vest came with your base battery. I know you sell larger ones ut I still think 2-2.5 hours from a fully charged battery is a little short.”

Helpful Report

Posted 3 days ago

Hi Eric, thank you for sharing your feedback. We’re glad to hear you’re happy with the overall quality of the vest. Battery runtime can vary depending on the heat setting, outdoor temperature, and usage conditions. You may find this guide helpful for understanding battery performance and usage tips: https://help.ororowear.com/article/cyhjoj32af-why-does-my-battery-run-out-so-quickly We appreciate you taking the time to share your experience. If you still need assistance, don't hesitate to get in touch with our customer service team at support@ororowear.com.

Posted 2 days ago

“I had difficulty in getting inf about the size/type of repalcement battery”

Helpful Report

Posted 2 weeks ago

“I was really excited about this vest, which made the disappointment hit harder. I ordered my usual size and it ran way too big to wear. I'd purchased it as an open-box sale item, so exchanging it wasn't an option — I ended up giving it away. Lesson learned to check the return policy before buying sale items! The concept is great and I still want a heated vest, but I'll likely try a different brand next time. If you order, definitely size down.”

Helpful Report

Posted 3 weeks ago

Hi Jon, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments about the fit running large, and we’ll share your sizing feedback with our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 3 weeks ago

“I don’t like this vest as much as the polyester one. This one doesn’t have much of a stretch like the polyester and the pockets do not zip up. It doesn’t keep you as warm either. It works for what I want for now. I do however like that it’s a bit slimmer and my jacket fits over it better. I wear a jacket over my vest and the polyester one it was a little snug.”

Helpful Report

Posted 3 weeks ago

Hi Jennifer, thank you for your feedback. We’re glad to hear that the vest works for your needs, and we appreciate your comparison between the two styles. We’ll share your comments about the stretch, warmth, and pocket design with our team for review and improvement. Thanks for choosing ororo!

Posted 3 weeks ago

“On my 3rd battery and vest was a Christmas gift 4 months ago. This battery seems to be taking a charge. It is a bit heavy and does not last 4hours. We live in Florida and my husband mainly wears it at home or out to dinner. No real cold weather. I will give the Customer Service department 5 stars. They were great!”

Helpful Report

Posted 4 weeks ago

Hi Meg, thank you for your feedback. We’re sorry this didn’t meet your expectations regarding the battery performance. Battery runtime can vary depending on the heat setting, environment, and usage conditions. We also appreciate your note about the battery weight, and we’ll share it with our team for review and improvement. We’re glad to hear our customer service team has been helpful—thanks for choosing ororo.

Posted 4 weeks ago

“The nylon material not real durable. I have to holes in my from sagging🥲”

Helpful Report

Posted 4 weeks ago

Hi Gwen, thank you for your feedback. We’re sorry this didn’t meet your expectations. We’ll share your comments with our product team for review and future improvements. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“Love the coat. However, not the battery!!!! The battery is very heavy, very bulky and certainly does not last more than a few hours.”

Helpful Report

Posted 1 month ago

Hi Lisa, thank you for your feedback! We’re glad to hear you love the coat. We’re sorry the battery didn’t meet your expectations—battery runtime can vary depending on the heat setting, environment, and usage conditions. We also appreciate your comments about the battery’s weight and bulk, and we’ll share them with our product team for review and future improvements. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“Love their gear. Ordered a second battery and after having it plugged in charging for 12 hours it won’t get a full charge.”

Helpful Report

Posted 1 month ago

Hi Melissa, thank you for your feedback. We’re glad to hear you love our gear, and we’re sorry this didn’t meet your expectations with the second battery. Charging time can vary depending on the charger and cable used, and using a charger with insufficient power may result in slow charging. For more details on fast charging (recommended charger wattage and cable requirements), please refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“The primaloft golf vest is too big. Since it is clearance, it cannot be returned. The frustrating part is that I emailed ororo twice, gave the exact size and model of the vest I already own, and asked for size recommendation. I recieved two AI generated responses (maybe a person could have done a better job) that clearly are both wrong. Now, I am stuck with this vest. I like the products, I also have gloves.”

Helpful Report

Posted 1 month ago

Hi Michele, thank you for your feedback. We’re sorry this didn’t meet your expectations, and we understand how frustrating that is. We appreciate you sharing your experience, and we’ll pass your comments to our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“Gloves got real wet and sweating . Not what I expected from the product and not very comfortable after getting wet and sweaty while in snow to keep warm”

Helpful Report

Posted 1 month ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. Moisture buildup can happen in snowy conditions, depending on activity level, temperature changes, and layering, which may affect comfort. We appreciate you sharing your experience, and we’ll pass your comments along to our product team for review and future improvements. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“I don't like how it randomly shuts off, or switches to cool. It should just stay on”

Helpful Report

Posted 1 month ago

Hi Robert, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“By your measurements, I got a size small. They are too small for me, as I can barely get my fingers in all the way. I am hoping that with time, the inside layer will get smaller and will fit better.”

Helpful Report

Posted 1 month ago

Hi kathryn, thank you for your feedback. We’re sorry the fit didn’t meet your expectations. We’ll share your comments with our team for review and improvement. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“The heated vest works great, but the continuous daily bombardment of emails from Ororo to buy more items is relentless.”

Helpful Report

Posted 1 month ago

Hi Andrew, thank you for your feedback! We’re glad to hear the heated vest works great. We also appreciate your comments about the frequency of our emails, and we’ll share your feedback with our team for review and improvement. Thanks for choosing ororo.

Posted 4 weeks ago

“Quality of heated gloves , themselves ,very good But battery life terribly disappointing . Every time I wore them , they needed to be charged again .”

Helpful Report

Posted 1 month ago

Hi Becky, thank you for your feedback. We’re glad to hear you like the quality of the gloves. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“The battery life is too short.”

Helpful Report

Posted 1 month ago

Hi Leigh, thank you for your feedback. We’re sorry this didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Runs out of battery fast and light is too bright on button.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions. For more details, please refer to this article: https://help.ororowear.com/article/cyhjoj32af-why-does-my-battery-run-out-so-quickly If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“The website is good. Publishing of reviews that are critical of thier products or items not so good.”

Helpful Report

Posted 1 month ago

Hi Chris, thank you for your feedback. We appreciate your comments about the website, and we’re sorry this didn’t meet your expectations regarding reviews. We value all customer feedback—including critical reviews. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“I was very pleased with the persistance of making my product right. It took 3 trys, but the last one was correct. Thank you”

Helpful Report

Posted 1 month ago

Hi Terri, thank you for your feedback! We’re glad we could get everything sorted out and that the final one was the right fit. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“It worked well until the battery died and would not charge after about 5 wearings. I ordered a new battery which works, but It drains very quickly if left connected.”

Helpful Report

Posted 1 month ago

Hi Stephen, thank you for your feedback. We’re sorry this didn’t meet your expectations. If the battery is left connected to the garment when not in use, it may continue to draw a small amount of power—so we recommend disconnecting it after each use to help prevent unexpected drain. For more details on battery runtime, please refer to this article: https://help.ororowear.com/article/cyhjoj32af-why-does-my-battery-run-out-so-quickly If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Gloves are ok, uses a lot of battery and in extreme cold at end of battery charge dosent seem to be as warm and sizing is way smaller than normal gloves”

Helpful Report

Posted 1 month ago

Hi Brett, thank you for your feedback. We’re sorry this didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. We also appreciate your notes about the sizing running smaller than expected, and we’ll share your comments with our team for review and improvement. If you have any questions about the status, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

ororowear.com is rated 4.2 based on 3,064 reviews