ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,855 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,855 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a pair of heated pants and a heated hoodie. The pants work well, but the seams are very low quality. They are already coming apart in several places aft about 3 months of use. The hoodie seems more durable, but I wish the heating zones were spread out a little more.”

Helpful Report

Posted 4 hours ago

“I love the jacket that I have. It’s great for the cold months and trying to stay warm. Howver, the button has a mind of its own and it switches to the different legels of heat or will shut off on its own.”

Helpful Report

Posted 4 days ago

Hi Emily, thank you for your feedback. We’re glad to hear you love the jacket. Our customer service team is actively working on resolving this for you. Thanks for your patience and for choosing ororo.

Posted 4 days ago

“The gloves heat my palms well, but not my fingers. They are 2xl but I can barely fit into them. They are not what I expected. I gave them to my son to wear. Went back to my previous heated gloves.”

Helpful Report

Posted 6 days ago

Hi David, thank you for sharing your feedback. We’re sorry the gloves didn’t meet your expectations, especially regarding the fit and heating coverage. We appreciate your comments and will share them with our team for review and future improvements. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 days ago

“The vests themselves are delightful. The batteries, however, are not. One brand new battery I received needed 24 hours to charge the first time and lasted less than 3 hours. The vests are so nice for warming my core on cold days, inside or outside. But the batteries have been a huge disappointment.”

Helpful Report

Posted 1 week ago

Hi there, thank you for sharing your feedback. We’re glad to hear you love the vests, and we’re sorry this didn’t meet your expectations regarding the batteries. Battery runtime can vary depending on the heat setting, environment, and usage conditions. For more details on fast charging, please refer to this article：https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 6 days ago

“The hoody is a great fit (child XL) - also own 3 adult sizes. However, the heating in the child's jacket does not seem as warm as the adult. I frequently check the battery and/or the front coils to see if they are working. Odd, as I often shut off the adult when it feels TOO warm!”

Helpful Report

Posted 1 week ago

Hi Rachel, thank you for your feedback. We’re glad to hear the fit works well for you. Kids’ styles are designed to provide safe, steady, and comfortable warmth, and the heating output is calibrated to provide comfortable warmth while avoiding overheating. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for choosing ororo.

Posted 6 days ago

“The USB C plug goes into your battery and comes out sideways causing it to stick out to the side. Bad design. It should go down the battery top so you don’t feel it sticking out. Uncomfortable feel to say the least. Also if the battery is left plugged in it is drained over a short time. It has happened multiple time. Do you need to unplug the battery each time you use it? My vest is a new style. Maybe it is something you are unaware of. I would not purchase another one of these. Sorry. Not a great product.”

Helpful Report

Posted 2 weeks ago

Hi Steven, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments about the USB-C connection design and comfort, and we’ll share them with our product team for review and future improvements. Regarding the battery, if it’s left connected to the vest when not in use, it may continue to draw a small amount of power—so we recommend disconnecting the battery after each use to help prevent unexpected drain. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 2 weeks ago

“I was very excited about the new jacket and backed it on kickstarter. It just doesn't heat as much as my vests. Wish it was warmer.”

Helpful Report

Posted 3 weeks ago

Hi Cristina, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on the heat setting, environment, and what you wear underneath. If you need any help, please reach out to our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 3 weeks ago

“Good vest for Heat, but very inconsistent and not thought through as far as features ., I’ve had three, and also trying to get one to fit, they are very baggy in the waist area, which makes them look ridiculous on. The pockets, some have nice deep pockets, some have very short pockets that you contents will drop out if you don’t zip it. Why would you not put nice inside pockets on most of these, especially the most expensive ones? There’s nowhere to put a wallet or sunglasses or phone.. I finally found a sick zone that has a little chest vest pocket on the outside., but it is so shallow and small it will just barely let a pair of sunglasses go in Your website needs lots of work, very hard to narrow down to things you like, and you’re sizing chart I guess works, but they sure don’t fit me and I’m not fat and I’m not skinny”

Helpful Report

Posted 3 weeks ago

Hi Charlie, thank you for sharing your feedback. We’re sorry this hasn’t met your expectations, especially regarding the fit and pocket design. We appreciate the detailed notes you provided, and we’ll share your comments about sizing consistency, pocket features, and the website experience with our team for review and improvement. Thanks for your patience and for choosing ororo.

Posted 3 weeks ago

“Both products that I received were final sale, and unable to be exchanged for a different size/product. Both were subpar fit in my opinion and likely I will not use them. I dislike the policy of final sale and although I love my other Ororo products, I will hesitate to ever buy a sale item again from this company.”

Helpful Report

Posted 3 weeks ago

Hi Ruthann, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate your honest input, and we’ll share your comments with our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 3 weeks ago

“The replacment battery I ordered for my Amsterdam Gloves works OK but is too expensive. But, it was hard to find it amongst multiple options on website and it is too expensive. And, now I need to bite the bullet and order another as the older one ony charges ~ 2 lights.”

Helpful Report

Posted 1 month ago

Hi Jim, thank you for sharing your feedback. We’re glad to hear the replacement battery is working for your Amsterdam Gloves. We understand your concerns about the difficulty navigating the options on the website. Your comments have been shared with our team as we continue working to improve both product clarity and overall value. Thanks for choosing ororo.

Posted 1 month ago

“I purchased the medium glove and it for well for a small person at 5ft tall. But the battery pack is huge and on the wrist which made it really healed to bend my hand, they should have put it on the back of the hand if possible. Otherwise it worked for 5 hours or so on high til they died. I would probably get the mittens if I was able to return them, I didn’t realized I purchased and open box item which was not refundable or exchangeable.”

Helpful Report

Posted 1 month ago

Hi Tracy, thank you for sharing your detailed feedback. We appreciate your thoughtful comments about the battery placement and flexibility—insights like this are very helpful and have been shared with our team as we continue refining our designs. Thank you for choosing ororo.

Posted 1 month ago

“Ordered new batteries for my heated gloves (Buffalo). The battery connector did not fit the gloves. I was told I have and older model and there are no availble battery replacements. They did offer new gloves with a 15% discount. i found replacement batteries on another site for around $30..”

Helpful Report

Posted 1 month ago

Hi Russ, thank you for sharing your experience. We understand how frustrating it must have been to learn that the newer batteries aren’t compatible with your older Buffalo gloves. We appreciate you outlining what happened, and your feedback has been shared with our team. Thank you for taking the time to let us know and for choosing ororo.

Posted 1 month ago

“It looks nice and worked well the first time, but after charging it only warmed for an hour, shut off mid hockey game. I'll try again and hope for better results.”

Helpful Report

Posted 1 month ago

Hi Linda, thank you for sharing your experience. Battery runtime can vary depending on the heat setting, environment, and usage conditions. For more details on why the battery may run out faster than expected, you can refer to this article: https://help.ororowear.com/article/cyhjoj32af-why-does-my-battery-run-out-so-quickly . If you continue to experience issues, our customer support team is happy to help. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“I like the product, the battery pack was defective and replaced under warranty, the service representative was very professional but your process is non customer friendly and cumbersome. The representative requested pictures and video to confirm the defect issue, multiple email messages, and then a return of the festive battery. This was your issue, satisfy your customer as soon as possible and add a follow up 20% opps coupon for a future purchase. Time consuming, not customer friendly, and a lot of time and make work ( expensive, non value added ) for your company.”

Helpful Report

Posted 1 month ago

Hi Jack, thank you for taking the time to share such detailed feedback. Your feedback on making the process more customer-friendly and efficient has been shared with our team as we continue to work on improving the overall experience. Thank you for choosing ororo.

Posted 1 month ago

“A little bumpy. Ordered a jacket. Received it very quickly. Two of the four heating panels were not working so I requested an exchange. My original order was for a 2XL tall. They sent me a 2XL. The 2XL tall was definitely more comfortable, but I did not want to do another return so I just kept the regular 2XL.”

Helpful Report

Posted 1 month ago

Hi Peter, thank you for sharing your experience with us. We’re glad the jacket arrived quickly and appreciate you giving it another try. Your feedback has been shared with our team as we continue working to improve the process. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“I was disappointed in tha it said I had a free credit for shipping and at checkout it charged me $9.99 for shipping. That is free shipping to me. I truly wouldn’t probably order it if I had to shipping on it. It was to late when I noticed it.”

Helpful Report

Posted 1 month ago

Hi Jennifer, thank you for sharing your concern. At this time, orders over $120 qualify for free shipping. If your order total was below that amount, the shipping fee would apply at checkout. If you have any further questions, we recommend reaching out to our customer support team at support@ororowear.com, and they’ll be happy to assist. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“I like this vest but wish there had been better explanation about the fit. I got the fleece vest thinking I could wear it over one or two layers and/or under a jacket. I am 5' 3", weigh 115 lbs and usually wear a small. In this vest, if I only wear 1 item under it, it still puckers out at the bust/armpit and is snug at the waist. I had already taken the tags off so unable to exchange for a medium but I think that might have been too big.”

Helpful Report

Posted 1 month ago

Hi Kathleen, thank you for sharing your experience with us. We’re glad to hear you like the vest, and we’re sorry that the fit didn’t fully meet your expectations. We appreciate you providing detailed sizing feedback, as this is very helpful and has been shared with our team to improve fit guidance going forward. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Love the coat, new battery does not last nearly as long as it’s claimed to last.”

Helpful Report

Posted 1 month ago

Hi there, thank you for sharing your feedback with us. We’re glad to hear you love the coat, and we’re sorry that the new battery performance didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“I was not happy to receive a Womens large instead of a Men's large and the crocs were not even close to a size 8. They were also short on my daughter who wears a 7”

Helpful Report

Posted 1 month ago

Hi there, thank you for sharing your experience with us. We’re sorry to hear about the incorrect item and sizing issues—that’s certainly frustrating. Please rest assured that our customer support team is already following up on this and working to address the situation. Thank you for your patience and for bringing this to our attention.

Posted 1 month ago

“I purchased a closeout heated vest. I changed the color and inadvertently changed the size. My wife is a medium and not an XL. Since returns on closeouts are not possible, we are stuck with a vest that does not fit anyone. My fault for not double checking the order but I wasted money.”

Helpful Report

Posted 1 month ago

Hi Christopher, thank you for sharing your experience with us. We understand how disappointing that must feel, especially when the vest ended up not fitting as intended. Your comments have been noted and shared with our team as we continue working to improve the ordering experience and reduce situations like this in the future. Thank you for your understanding and for choosing ororo.

Posted 1 month ago

ororowear.com is rated 4.2 based on 2,855 reviews