ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,113 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 15th June 2026

Ashleigh F

ororowear.com 5 star review on 14th June 2026

Anonymous

424

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an Ororo fleece and two vests that I love. I thought this raincoat would allow me to be both warm and dry, but it's just OK. I would give it a five for staying dry. We went to an outdoor concert in the pouring rain for 3 hrs and it was truly one hundred percent waterproof. It's not very warm though even at full power. I like that it is a lighter weight and hoped it could be an everyday raincoat that could also be warm if needed. The fit is quite large even with the waist cinched in an I'm not sure if that is why it just doesn't hold in the warmth even with the heating element on full. I love Ororo products but hope maybe they can come up with a better lightweight raincoat with just a touch more insulation or better heating elements in the future.”

Helpful Report

Posted 1 week ago

Hi Katharine! Thank you for sharing your detailed feedback. We’re glad to hear the raincoat performed very well in heavy rain and kept you completely dry during your outdoor concert. We also appreciate your comments regarding warmth and fit. This style is designed as a lightweight, waterproof raincoat with heating functionality, and warmth can vary depending on fit, layering, and outdoor conditions. We understand your expectations for a more insulated everyday raincoat and will share your feedback with our product team for future improvement considerations. Thank you again for your support of ororo products and for taking the time to share your experience.

Posted 4 days ago

“The vest works great, but the sizing is off. I wear an XL size for every jacket, sweater, vest, and shirt I own, but my Ororo XL vest is way to big. Friends, please correct this and use industry standard sizing.”

Helpful Report

Posted 2 weeks ago

Hi Anthony, thank you for the feedback and we're glad to hear the vest works great for you! We appreciate your comments regarding the sizing,your feedback on sizing will be shared with our product team for review as we continue improving the fit and shopping experience.

Posted 2 weeks ago

“Battery only lasted 1 year and they wouldn’t replace due to being just outside of warranty window. Expected it to last longer for the price.”

Helpful Report

Posted 4 weeks ago

Hi Kari, we're truly sorry to hear that your battery stopped working just outside of the warranty window and did not meet your expectations. Please note that battery lifespan and runtime can vary depending on charging habits, storage conditions, heat settings, frequency of use, and the overall usage environment. To help maximize and protect your battery's lifespan, we highly recommend checking out our maintenance guide blog: https://www.ororowear.com/blogs/story/how-to-store-and-maintain-your-heated-clothing-battery-during-the-off-season. If you have any further questions, please feel free to reach out to our customer support team.

Posted 4 weeks ago

“i purchased the vest because it had heated pockets. I have Reynaud's syndrome, so my hands get cold and numb easliy. But the pockets were only heated on one side, the side closest to the body. I had assumed that the full pocket was heated, but it is not.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We are sorry to hear that the pocket design did not meet your expectations. Our vests are designed with heating elements on the side closest to the body to maximize efficiency, but we completely understand your preference for dual-sided heat. We will certainly pass your feedback along to our product team for future design improvements!

Posted 4 weeks ago

“Only heats in one spot on the back”

Helpful Report

Posted 1 month ago

Hi Kevin, thank you for bringing this to our attention. We are truly sorry to hear that your item is only heating in one spot. We want to make sure this is resolved for you, so we have already notified our customer support team to reach out to you directly via email. Please keep an eye on your inbox so we can help get this sorted out as soon as possible!

Posted 1 month ago

“Fleece jacket ran small. I ordered an XL ran small and the warmth of the heater not so warm”

Helpful Report

Posted 1 month ago

Hi George, thank you for sharing your feedback. We’re sorry to hear the fit and warmth didn’t meet your expectations. Sizing and fit can vary by style due to design, cut, and materials. Warmth can also vary depending on the heat setting, fit, layering, outdoor temperature, and individual sensitivity. You may find this guide helpful for troubleshooting the heating experience: https://help.ororowear.com/article/svgn0y2oiv-can-not-feel-the-heat If you still need assistance, don't hesitate to get in touch with our customer service team at support@ororowear.com.

Posted 1 month ago

“O/A quality of the vest is good. However I'm not getting more than 2 hours out of a fully charged battery on the lowest heat setting. the vest came with your base battery. I know you sell larger ones ut I still think 2-2.5 hours from a fully charged battery is a little short.”

Helpful Report

Posted 1 month ago

Hi Eric, thank you for sharing your feedback. We’re glad to hear you’re happy with the overall quality of the vest. Battery runtime can vary depending on the heat setting, outdoor temperature, and usage conditions. You may find this guide helpful for understanding battery performance and usage tips: https://help.ororowear.com/article/cyhjoj32af-why-does-my-battery-run-out-so-quickly We appreciate you taking the time to share your experience. If you still need assistance, don't hesitate to get in touch with our customer service team at support@ororowear.com.

Posted 1 month ago

“I had difficulty in getting inf about the size/type of repalcement battery”

Helpful Report

Posted 2 months ago

“I was really excited about this vest, which made the disappointment hit harder. I ordered my usual size and it ran way too big to wear. I'd purchased it as an open-box sale item, so exchanging it wasn't an option — I ended up giving it away. Lesson learned to check the return policy before buying sale items! The concept is great and I still want a heated vest, but I'll likely try a different brand next time. If you order, definitely size down.”

Helpful Report

Posted 2 months ago

Hi Jon, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments about the fit running large, and we’ll share your sizing feedback with our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

“I don’t like this vest as much as the polyester one. This one doesn’t have much of a stretch like the polyester and the pockets do not zip up. It doesn’t keep you as warm either. It works for what I want for now. I do however like that it’s a bit slimmer and my jacket fits over it better. I wear a jacket over my vest and the polyester one it was a little snug.”

Helpful Report

Posted 2 months ago

Hi Jennifer, thank you for your feedback. We’re glad to hear that the vest works for your needs, and we appreciate your comparison between the two styles. We’ll share your comments about the stretch, warmth, and pocket design with our team for review and improvement. Thanks for choosing ororo!

Posted 2 months ago

“On my 3rd battery and vest was a Christmas gift 4 months ago. This battery seems to be taking a charge. It is a bit heavy and does not last 4hours. We live in Florida and my husband mainly wears it at home or out to dinner. No real cold weather. I will give the Customer Service department 5 stars. They were great!”

Helpful Report

Posted 2 months ago

Hi Meg, thank you for your feedback. We’re sorry this didn’t meet your expectations regarding the battery performance. Battery runtime can vary depending on the heat setting, environment, and usage conditions. We also appreciate your note about the battery weight, and we’ll share it with our team for review and improvement. We’re glad to hear our customer service team has been helpful—thanks for choosing ororo.

Posted 2 months ago

“The nylon material not real durable. I have to holes in my from sagging🥲”

Helpful Report

Posted 2 months ago

Hi Gwen, thank you for your feedback. We’re sorry this didn’t meet your expectations. We’ll share your comments with our product team for review and future improvements. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

“Love the coat. However, not the battery!!!! The battery is very heavy, very bulky and certainly does not last more than a few hours.”

Helpful Report

Posted 2 months ago

Hi Lisa, thank you for your feedback! We’re glad to hear you love the coat. We’re sorry the battery didn’t meet your expectations—battery runtime can vary depending on the heat setting, environment, and usage conditions. We also appreciate your comments about the battery’s weight and bulk, and we’ll share them with our product team for review and future improvements. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

“Love their gear. Ordered a second battery and after having it plugged in charging for 12 hours it won’t get a full charge.”

Helpful Report

Posted 2 months ago

Hi Melissa, thank you for your feedback. We’re glad to hear you love our gear, and we’re sorry this didn’t meet your expectations with the second battery. Charging time can vary depending on the charger and cable used, and using a charger with insufficient power may result in slow charging. For more details on fast charging (recommended charger wattage and cable requirements), please refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

“The primaloft golf vest is too big. Since it is clearance, it cannot be returned. The frustrating part is that I emailed ororo twice, gave the exact size and model of the vest I already own, and asked for size recommendation. I recieved two AI generated responses (maybe a person could have done a better job) that clearly are both wrong. Now, I am stuck with this vest. I like the products, I also have gloves.”

Helpful Report

Posted 2 months ago

Hi Michele, thank you for your feedback. We’re sorry this didn’t meet your expectations, and we understand how frustrating that is. We appreciate you sharing your experience, and we’ll pass your comments to our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

“Gloves got real wet and sweating . Not what I expected from the product and not very comfortable after getting wet and sweaty while in snow to keep warm”

Helpful Report

Posted 2 months ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. Moisture buildup can happen in snowy conditions, depending on activity level, temperature changes, and layering, which may affect comfort. We appreciate you sharing your experience, and we’ll pass your comments along to our product team for review and future improvements. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

“I don't like how it randomly shuts off, or switches to cool. It should just stay on”

Helpful Report

Posted 2 months ago

Hi Robert, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 2 months ago

“By your measurements, I got a size small. They are too small for me, as I can barely get my fingers in all the way. I am hoping that with time, the inside layer will get smaller and will fit better.”

Helpful Report

Posted 2 months ago

Hi kathryn, thank you for your feedback. We’re sorry the fit didn’t meet your expectations. We’ll share your comments with our team for review and improvement. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

“The heated vest works great, but the continuous daily bombardment of emails from Ororo to buy more items is relentless.”

Helpful Report

Posted 2 months ago

Hi Andrew, thank you for your feedback! We’re glad to hear the heated vest works great. We also appreciate your comments about the frequency of our emails, and we’ll share your feedback with our team for review and improvement. Thanks for choosing ororo.

Posted 2 months ago

“Quality of heated gloves , themselves ,very good But battery life terribly disappointing . Every time I wore them , they needed to be charged again .”

Helpful Report

Posted 2 months ago

Hi Becky, thank you for your feedback. We’re glad to hear you like the quality of the gloves. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

ororowear.com is rated 4.2 based on 3,113 reviews