ororowear.com Reviews

Name: ororowear.com
Rating: 4.32

4.3 Rating 1,306 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 1,306 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 14th October 2025

364

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my heated jacket liner, and had to return it due to a quality control issue. Still waiting for the replacement to be shipped. Haven’t received any communications since printing the return shipping label.”

Helpful Report

Posted 2 hours ago

“Much too expensive”

Helpful Report

Posted 1 day ago

Hi there, thank you for your review, and we completely understand your concerns about the cost. Our batteries are designed with premium materials and advanced safety features like LG cells and go through rigorous testing, holding UL and CE safety certifications to ensure reliable performance and long-term durability, which contributes to the overall price. We truly appreciate your understanding as we continue striving to provide high-quality, safe products.

Posted 17 hours ago

“Sizes are off.”

Helpful Report

Posted 1 day ago

Hi Tammy, we’ve extended our holiday return period — BRAND NEW and UNWORN items with tags are now eligible for return or exchange through January 15th, 2026. You can find full details here: https://www.ororowear.com/pages/returns-exchanges. Don’t hesitate to reach out if you have any other questions. Thank you for your patience.

Posted 15 hours ago

“Battery takes a long time to charge and doesn’t hold a charge very long.”

Helpful Report

Posted 3 days ago

Hi Sarah, we’re sorry to hear the battery didn’t meet your expectations. The battery charging time is about four hours when using a 5V/3A charger, as stated on our product page. We understand this may feel longer than expected, but it ensures a full and safe charge. Our customer service team is already in touch with you to help troubleshoot and make sure your battery is functioning properly. Thanks for your patience.

Posted 21 hours ago

“Really love the vest, but the band on the bottom is too tight while the rest of the vest is perfect. And if I go up a size, the waist puckers out because it’s too big. From other reviews, I see I’m not the only one to say this.”

Helpful Report

Posted 4 days ago

Hi there, thank you for sharing your feedback. We’re glad you love the vest overall, but we’re sorry the fit around the bottom band wasn’t quite right. Your comment is very helpful, and we’ll make sure to share your input with our product development team as we work to improve the fit and comfort of future designs.

Posted 18 hours ago

“Very comfortable and warm but the battery only lasted about 2 hours on medium”

Helpful Report

Posted 2 weeks ago

Hi there, thank you for sharing your feedback. We’re glad to hear the jacket feels comfortable and warm. Battery life can vary depending on factors like temperature, heat setting, and usage conditions. Please don't worry. Our support team will help you with troubleshooting and help resolve the problem for you.

Posted 2 weeks ago

“I was disappointed that there was no gift options on your website. I also found it very discouraging that right after I made my purchase it went in sale for $50.00 less.”

Helpful Report

Posted 2 weeks ago

Hi Edythe, thank you for sharing your feedback with us. We’re sorry to hear about your disappointment regarding the lack of gift options — this is a helpful suggestion, and we’ll certainly share it with our team as we explore ways to improve the shopping experience. As for pricing, our website does feature promotions from time to time, which can vary depending on the event or season. We understand how that can feel frustrating, and we truly appreciate your understanding and continued support. If there’s anything else we can help with, please feel free to reach out.

Posted 2 weeks ago

“Havent tried it yet Bought for a Xmas gift”

Helpful Report

Posted 3 weeks ago

Hi Audrey, thank you for your purchase! We hope the gift brings joy to the recipient this Christmas. If you have any questions or need assistance once it's tried on, feel free to reach out!

Posted 2 weeks ago

“The product arrived in a timely manner but was too big. Unfortunately I left on vacation the following day and was not able to deal with the issue. I will be back on the 18th and am hoping the return process is easy”

Helpful Report

Posted 3 weeks ago

Hi Greg, no worries at all — we offer a 30-day return and exchange window, so you’ll still be able to take care of this when you’re back on the 18th. Our customer service team will be happy to assist you and make the process quick and easy. Enjoy your vacation, and we’ll be here to help when you return!

Posted 2 weeks ago

“I ordered a medium, which was sized like an extra large. Can't wear it. Couldn't return it, so now I'm selling it on eBay”

Helpful Report

Posted 4 weeks ago

Hi Samy. We’re sorry to hear that the size didn’t work out for you and understand how disappointing that can be. We truly appreciate you taking the time to share your experience, and we’ll make sure your comments are passed along to our product development team for review and improvement.

Posted 2 weeks ago

“I bought an "open box" mens 3XL jacket and battery. My only issue us the sizing is on the smaller side. It fits, but just barely. Th battery charged quickly. Unfortunately, out VT weather has been in the 70's and 80's since my jacket arrived so haven't got to test the heating element.”

Helpful Report

Posted 4 weeks ago

Hi Kelly, thank you for sharing your feedback! We hope once the temperatures drop, your jacket will keep you perfectly warm and comfortable. Enjoy your new gear when the weather finally cools down!

Posted 2 weeks ago

“Purchased 2 pairs of heated gloves. One pair for my wife and I. One pair fit perfectly, the other I could hardly pull on despite suggesting a loose fit per the sizing chart. Pair was returned for exchange. Still waiting for return shipment.”

Helpful Report

Posted 4 weeks ago

Hi Wayne, thank you for sharing your feedback. We’re sorry the first pair didn’t fit as expected, but we hope the replacement gloves will be a perfect fit for you. Thank you for your patience and for choosing ororo!

Posted 2 weeks ago

“I was hoping to feel like I had a heated blanket wrapped around me with this jacket but I was very disappointed. At best, the jacket gets luke warm on either the chest or the back, not at the same time though. Even on the highest setting with a fully charged battery pack it’s only a very luke warm feeling. Honestly, it’s not worth the money as I’m sure there’s better working jackets on the market.”

Helpful Report

Posted 4 weeks ago

Hi Kayla. We’re sorry to hear the jacket didn’t feel as warm as you expected. The heating zones are designed to warm both the chest and back at the same time, so we’d like to help make sure everything is working properly. Our customer service team has already reached out to assist you and will do their best to help resolve this for you.

Posted 2 weeks ago

“Newer battery doesn't last as long as the older version. Disappointing.”

Helpful Report

Posted 1 month ago

Hi Nicole. We’re sorry to hear the new battery didn’t meet your expectations. The performance of our newer batteries is designed to remain consistent with previous versions. Our customer service team will be reaching out to help troubleshoot and make sure everything is working properly. Thank you for your patience.

Posted 2 weeks ago

“I never got my two ten dollar gift cards from my order ?”

Helpful Report

Posted 1 month ago

Hi Lena, thank you for reaching out and letting us know. We’re sorry for the inconvenience — our customer service team will contact you shortly to verify your order details and help resolve this for you.

Posted 2 weeks ago

“Happy with the fit and look, and with the warming capacity in the back of the vest. But the heating element in the pockets/lower vest front doesn't get warm enough, and I was really looking forward to not having cold hands be an issue any more. Even on the high setting, my fingers are chilly. :-(”

Helpful Report

Posted 1 month ago

“I don’t like that you have to buy special battery packs. I have numerous at home but because of your connection on the vest I can’t use them.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help.

Posted 1 month ago

“Disappointed with the vest. Barely feels warm at best. Husband has a men’s vest and his heats up.”

Helpful Report

Posted 1 month ago

Hi Deb, thank you for taking the time to leave a review. I am sorry to know the vest did not meet your expectations. Our customer service representative will reach out to you soon to collect more information and provide further assistance.

Posted 1 month ago

“Ordered revised quilted vest. It was a great price but I guess you get what you pay for. I've had these vests for years and they STR the best usually. The one I received was so thin and flimsy and hardly heats up at all. So not gonna order from the outlet again. I hope the others at reboot ice are not that flimsy and heat up great like all my other ones.”

Helpful Report

Posted 1 month ago

Hi Judi, thank you for your feedback. We’re sorry to hear that the quilted vest didn’t meet your expectations. Please note that different styles may vary in thickness and heating performance, which can lead to a different wearing experience compared with the other vests you’ve had before. Please reach out to us at support@ororowear.com if you need any further help.

Posted 1 month ago

“Bought vest 3x. To small for even a 1x person. Returned. Still haven't seen refund.”

Helpful Report

Posted 2 months ago

Hi there, thank you for your review. I notice that our customer service colleagues are communicating with you about this matter. Please don't worry, we will do our best to help you solve the problem.

Posted 1 month ago

ororowear.com is rated 4.3 based on 1,306 reviews