ororowear.com Reviews

Name: ororowear.com
Rating: 4.26

4.3 Rating 1,951 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 21st December 2025

377

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The heated hand warmer (muff style) was not hot enough for my son, who works outdoors a lot in Boston during the winter months. Had to return.”

Helpful Report

Posted 1 hour ago

“The jackets warm, but that battery provided only last an hour on its lowest setting. Terribly disappointing as a gift for my infinitely cold wife.”

Helpful Report

Posted 2 days ago

Hi Jordan, thank you for sharing your experience. We’re sorry to hear about the battery performance, especially since this was meant as a gift. To help our team better understand and assist with the issue, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Once submitted, our customer service team will review the details and follow up with you. Thank you for your patience.

Posted 1 day ago

“I bought it as a gift and it had not been opened yet so the perfomrance of the jacket is unknown.”

Helpful Report

Posted 4 days ago

Hi Rusty, thank you for sharing. We appreciate you choosing our product as a gift and hope it will be enjoyed. We look forward to hearing your updated feedback once it’s been used. Thanks for your support.

Posted 1 day ago

“I love the coat but it’s a little snug and you cannot return them so I will be giving it to my daughter. I’ll have to order one for myself based on the size chart I chose the small and the medium would be better for me. Use your best judgment.”

Helpful Report

Posted 6 days ago

Hi Karen, thank you for sharing your experience. We’re glad to hear you love the coat and appreciate you taking the time to leave a review. As noted on the product page, this item was marked as final sale and is not eligible for returns or exchanges. Thank you for your understanding and for your support—we hope the medium will be a great fit for you next time.

Posted 5 days ago

“Disappointed the incorrect color vest was shipped”

Helpful Report

Posted 6 days ago

Hi there, thank you for sharing your feedback. We’re sorry to hear about this. Please provide photos and any relevant details to our customer service team and we will try our best to help resolve the issue for you. Thank you for your patience.

Posted 6 days ago

“Still awaiting my refund from a previous order. I couldn’t help but notice my cost is 50 dollars or so higher than the returned purchase, which I am still awaiting a refund for one week later.”

Helpful Report

Posted 6 days ago

Hi Thomas, thank you for letting us know. Our customer service team is already reviewing and processing this matter. We appreciate your patience and thank you for bringing this to our attention.

Posted 6 days ago

“I received a defective jacket, I fully charged the battery, still will not power on. The red light comes on for a split second after holding the power button down. No heat at all..I kept the jacket on for 15 minutes just to see was it boosting up. No luck.”

Helpful Report

Posted 1 week ago

Hi Brandi, thank you for letting us know. We’re sorry to hear about the issue you’re experiencing. To help our team look into this and assist you more effectively, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Our customer service team will follow up and help you resolve this. Thanks for your patience.

Posted 6 days ago

“Site was easy to navigate and shipping was timely, but the product was disappointing”

Helpful Report

Posted 1 week ago

Hi there, thank you for recognizing our website design. We’re sorry to hear that the product did not meet your expectations, and we will continue working to improve our products. Thank you for your support and for sharing your feedback.

Posted 6 days ago

“I am waiting for a return label to ship back one of the vests. It was too large for me. I will review the other purchases when I can complete my transaction with this company Returning seems complicated.”

Helpful Report

Posted 1 week ago

“Love the warmth and battery life of my ororo vest, going 3 out of 5 since 2 of the 5 have worked great workout uncovered defects. Two buttons quit working and one zipper end fell off on its second wearing. The other two are amazing though!”

Helpful Report

Posted 1 week ago

Hi Robert, thank you for sharing your honest feedback. We’re glad to hear you’re enjoying the warmth and battery performance overall. Your comments regarding the issues you experienced have been shared with our product team for review, as this feedback is important for helping us improve. We appreciate you taking the time to let us know and for sharing your experience.

Posted 6 days ago

“This is a Christmas gift to my daughter and her husband . No review is available at this time”

Helpful Report

Posted 1 week ago

Hi David, thank you for your comment. We hope your daughter and son-in-law enjoy the gift, and we look forward to hearing your thoughts once it’s been used. Thank you for your support and for choosing ororo.

Posted 6 days ago

“I can’t review it because it’s a Christmas present for my son. He has cancer and gets cold because of his medications. He spends a lot of time at the hockey rink with his son! They ski also.”

Helpful Report

Posted 1 week ago

Hi Mary, thank you for your comment. We hope your son enjoys the gift, and we look forward to hearing your thoughts once it’s been used. Thank you for choosing ororo.

Posted 6 days ago

“It’s very difficult to get the heating element to turn on doesn’t seem that the quality between the cord and the battery are manufactured very well. It’s hit or miss if the heating element will even turn on. For the price of your items I would’ve expected a better quality. I should return it because sometimes I don’t turn on at all.”

Helpful Report

Posted 1 week ago

Hi Michelle, thank you for sharing your experience with us. We’re sorry to hear that the heating function has been inconsistent and that the product did not meet your expectations. To help us better understand and address the issue, we recommend submitting the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. This will allow our team to review the details and follow up appropriately. Thank you for taking the time to let us know.

Posted 6 days ago

“I didn't it very user friendly.”

Helpful Report

Posted 1 week ago

Hi there, thank you for your feedback. We’re sorry to hear that the product did not feel user-friendly. Your comments have been noted and shared for future consideration, and we appreciate you taking the time to leave a review. Thanks for understanding.

Posted 6 days ago

“Vest works well, but ordered a men's large and received a women's large instead. Luckily it fits my husband but the zipper is backwards.”

Helpful Report

Posted 1 week ago

Hi there, thank you for taking the time to share your feedback. We’re glad to hear the vest itself is working well and that it fits your husband. We appreciate you letting us know about your experience. If you notice any issues or need further assistance, please feel free to reach out to our customer service team. Thank you again for your review.

Posted 1 week ago

“Products work but customer service is awful. They forgot to send me the charging block for my jacket and say you need to use a specific one not to destroy the battery pack. I’ve reached out via their Google form, phone number, and email and no one’s gotten back to me after a week.”

Helpful Report

Posted 1 week ago

Hi Suzy, thank you for sharing your experience with us. We’re sorry to hear about the frustration this has caused. Our customer service team is currently following up on your case and continuing to work on it. We appreciate your patience and thank you for bringing this to our attention.

Posted 1 week ago

“Extra slow for a refund request”

Helpful Report

Posted 1 week ago

Hi Cynthia, thank you for sharing your feedback. We understand how frustrating it can be to wait for a refund. Refunds may take some time to process, depending on the original payment method and financial institution. Thanks for your patience.

Posted 1 week ago

“Order was shipped with out batteries and charger. Jacket was a birthday gift for my wife she yet to wear the jacket. Batteries and charger supose to arrive today.”

Helpful Report

Posted 1 week ago

Hi Ahmed, thank you for letting us know. We’re very sorry for the inconvenience this has caused, especially since the jacket was intended as a birthday gift. Our customer service team is actively working on your case to help resolve this as quickly as possible. We appreciate your patience and thank you for sharing your experience with us.

Posted 1 week ago

“For it being a down a jacket it isn’t very warm at all. Then it stays on high a lot longer then any of my other jackets n vest do which makes the battery die quicker.”

Helpful Report

Posted 1 week ago

Hi Jen, we’re very sorry that this item didn’t meet your expectations. We truly appreciate you taking the time to leave a review, and we have shared your feedback with our team for future improvements.

Posted 1 week ago

“Jacket is good condition however disappointing it didn’t come with a battery. Also the battery takes forever to charge and doesn’t even last me a day of on Off usage. I may try a different brand for gloves”

Helpful Report

Posted 2 weeks ago

ororowear.com is rated 4.3 based on 1,951 reviews