ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,113 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 15th June 2026

Ashleigh F

ororowear.com 5 star review on 14th June 2026

Anonymous

424

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service I received was very helpful.”

Helpful Report

Posted 2 weeks ago

“Not as easy to navigate as I thought it would be. Not complicated though”

Helpful Report

Posted 3 weeks ago

Hi there, thank you for your feedback! If you ever experience any difficulties, please feel free to visit our help center at https://help.ororowear.com/ or reach out to our customer support team for direct assistance.

Posted 3 weeks ago

“I am very happy with my warm hoodie. I wish the pockets got warmer but other than that it works great! And I’m happy with it.”

Helpful Report

Posted 3 weeks ago

Hi there, thank you for the 4-star rating and for letting us know how much you enjoy your warm hoodie! We truly appreciate your feedback regarding the pocket warmth and will share this with our product development team for future improvements.

Posted 3 weeks ago

“This is a good product. True to fit. The battery keeps a great charge and heats well. It is a little heavy once you wear it and attach the battery.”

Helpful Report

Posted 1 month ago

Hi Lori, thank you for the 4-star review! We are glad to hear that the product fits well, heats great, and that you are happy with the battery life. We appreciate your honest feedback regarding the weight when the battery is attached, and we will share this with our product team. Thank you for your support!

Posted 4 weeks ago

“The vest is a bit on the boxy side making it feel a bit too roomy. It will be good with a sweatshirt on underneath, but then not sure how effective that will make the heating elements. The look and color is great and should provide some wind protection as well. We are becoming a fully heated apparel wearing family over here including the dog!”

Helpful Report

Posted 1 month ago

Hi Pamela, thank you so much for the 4-star review! We love hearing that your whole family—including your pup—is joining the heated apparel family! We truly appreciate your feedback regarding the boxy fit and how layering affects the heating elements, and we will share your comments directly with our product team for future design improvements. Thank you for your wonderful support!

Posted 4 weeks ago

“Ordering and delivery of vest was fantastic. This is the 3rd vest I have ordered, cost appears high.”

Helpful Report

Posted 1 month ago

Hi Lance, thank you for the 4-star review and for being a loyal customer with your 3rd vest order! We're glad you experienced fantastic ordering and delivery. Thanks for your continued support!

Posted 1 month ago

“Love all of my Ororo's that I have bought. I never give anybody a five. Always feel that there's room for improvement.”

Helpful Report

Posted 1 month ago

Hi Mary, thank you for loving your ororo collection! We completely respect your high standards—it keeps us motivated to keep improving. We’ll keep working hard to earn that bonus star next time!

Posted 1 month ago

“The jacket I bought was well designed and made of good materials. Unfortunately, we had to return it because the sleeves were too short. so far Customer Service from Ororo has been a really good experience.”

Helpful Report

Posted 1 month ago

Hi Mike, thank you for sharing your experience! We’re glad to hear you liked the jacket’s design and materials, and we’re sorry the sleeve length wasn’t the right fit for you. We truly appreciate your kind words about our customer service team. Your feedback on the fit will be shared with our team as we continue improving our products and customer experience.

Posted 1 month ago

“I really like the vest I purchased, but wish the battery charged more quickly and find the vest collar too high to be comfortable when zipped all the way up.”

Helpful Report

Posted 1 month ago

Hi Elizabeth, thank you for sharing your feedback. We’re glad to hear you really like the vest overall. Battery charging time can vary depending on the charger and usage conditions. You may find this guide helpful for more information about battery charging: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge For the collar fit, comfort can also vary based on personal preference and how the vest is worn. We appreciate you letting us know about your experience, and your feedback will be shared with our team as we continue improving our products. Thank you again for taking the time to share your thoughts.

Posted 1 month ago

“This coat wasn’t stuffed as thickly as I had hoped, but I love the length. I am 5’7” and it’s long enough to keep your upper legs warm but not so long that it impedes you sitting and walking. I also like that it has fabric with thumb holes around the sleeves to keep the cold and wind from affecting your arms, wrists, and hands so much.”

Helpful Report

Posted 1 month ago

Hi Angelic, thank you for your thoughtful feedback! We're glad to hear you love the length and the thumb holes. We understand the coat wasn't as thickly stuffed as you'd hoped — fill thickness can vary based on personal preference. Your input is much appreciated and will be shared with our product team. Thanks for choosing ororo!

Posted 1 month ago

“I replaced the charging cord since it had stopped charging. Now it works fine”

Helpful Report

Posted 2 months ago

Hi Judi! Glad to hear it's working fine now. If you ever need any assistance with charging cords or batteries, our customer service team is happy to help. Thank you for sharing your experience!

Posted 2 months ago

“My husbands vest heats up well.I don't think mine heats up well enough over a top and I have mine on high.”

Helpful Report

Posted 2 months ago

Hello Bob! We're sorry to hear your vest didn't meet your expectations. Heating performance can vary depending on layering and individual warmth perception.We recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

“I would give it five stars, but the battery I got only lasts a few hours max. It works great though when it is charged! I work night shift, so it keeps me warm!”

Helpful Report

Posted 2 months ago

Hi there, thank you for sharing your experience with us. We’re glad to hear you love the vest and its heating performance, and we’re sorry that the battery performance didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions. We recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

“The vest is warm. The problem with the “pocket”where the battery goes the fabric is so thin it ripped from the battery I lined the pocket with thicker fabric to withstand the friction from the battery. The vest is used everyday during the long winter days in upstate NY”

Helpful Report

Posted 2 months ago

Hi there, thank you for sharing your feedback. We’re glad to hear the vest keeps you warm through long winter days. We’re sorry this didn’t meet your expectations regarding the battery pocket durability. We appreciate you flagging this, and we’ll share your comments with our product team for review and future improvements. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

“Love the material and that the battery sits more on the hip than in front. The vest is a little large when work with a long sleeve t-shirt but will be fine if I wear it with a hoodie.”

Helpful Report

Posted 2 months ago

Hi there, thank you for your feedback! We’re glad to hear you love the material and the battery placement. We also appreciate your note about the fit and layering. Thanks for choosing ororo.

Posted 2 months ago

“I've enjoyed using these gloves on my winter morning drive to work. I work in healthcare and have to really pay attention not to let my hands get cold before work. The Ororo gloves help. The batteries don't last as long as I would like, max about an hour at the moderate setting, but it's not a big deal because they are easy to charge and are ready again for the morning.”

Helpful Report

Posted 2 months ago

Hi there, thank you for your feedback! We’re glad to hear the gloves have been helping keep your hands warm on winter morning drives. Battery runtime can vary depending on the heat setting, environment, and usage conditions. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 2 months ago

“I do love the vest, I just don't love the placement of the battery pack, it's like right on my hip so not the most comfortable for such a big battery.”

Helpful Report

Posted 2 months ago

Hi Ashley, thank you for your feedback! We’re glad to hear you love the vest. We also appreciate your note about the battery placement and comfort, and we’ll share it with our product team for review and future improvements. Thanks for choosing ororo.

Posted 2 months ago

“I got the heated vest for my elderly mother, and she really likes it. The only downside is that the battery life is only about 4-5 hours. After confirming she was happy with the vest, I bought a back up battery. She is covered for most of the day now.”

Helpful Report

Posted 2 months ago

Hi Juliet, thank you for your feedback! We’re so glad to hear your mother really likes the vest. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. We’re happy the backup battery helps cover her for most of the day. Thanks for choosing ororo.

Posted 2 months ago

“I had a problem charging one of the batteries. It eventually had to be returned with the small vest.”

Helpful Report

Posted 2 months ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We’ll share your comments with our team for review and improvement. Thanks for choosing ororo.

Posted 2 months ago

“I love my heated vest so much. I have tried a few versions, and while I ultimately decided on the fleece version for comfort (the other products make way too much swishy noise), the fleece does not provide as much acute heat as the other products do. I have had a few issues with the battery pack supplied with the jacket, however I also bought a secondary one which works much better. The battery takes much longer to charge than the pack actually lasts (at high heat), so I recommend having multiple batteries for long term/all day use. I recommend to anyone with chronic pain or an autoimmune condition.”

Helpful Report

Posted 2 months ago

Hi there, thank you so much for your detailed feedback. We’re glad to hear you love the vest and found the fleece version most comfortable. Warmth can vary depending on the style, fit, layering, and personal comfort preference. Battery runtime can also vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. We appreciate your notes on charging time and battery performance, and we’ll share your comments with our team for review and improvement. Thanks for choosing ororo.

Posted 2 months ago

ororowear.com is rated 4.2 based on 3,113 reviews