ororowear.com Reviews

Name: ororowear.com
Rating: 4.32

4.3 Rating 1,122 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 18th September 2025

Subin L

ororowear.com 5 star review on 9th September 2025

Anonymous

ororowear.com 5 star review on 31st August 2025

Cheryl F

ororowear.com 5 star review on 25th August 2025

Christienne W

361

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long story short, this is my second vest from Ororo because my first one stopped turning on (interestingly right about the time the warrenty was up). I'm trying a second one with hopes of it lasting longer, because up until it stopped working I LOVED my heated vest. TBD on this one. It this one stops working I won't be buying another from this brand.”

Helpful Report

Posted 13 hours ago

“The replacement battery works great. But i don't understand why the new battery isn't a full year warranty. If I would have purchased it out right it would have been a year warranty. It seems to me new battery whether it is a warranty replacement or new purchase should be covered. If the replacement battery only lasts 9 months like the last one I will probably not replace it again.”

Helpful Report

Posted 1 day ago

“I had a difficult time comparing apparel, specifically vests... it would be nice if you had a comparison chart for those of us that are new to your line, along with a link to each vest. I was going back and forth between items trying to compare. Maybe there was something, but I couldnt find it. Other than that, online experience was easy.”

Helpful Report

Posted 2 days ago

Hi Kamille, thank you for your feedback! We understand how helpful a comparison chart can be, especially when exploring different apparel. We’ve started rolling out product comparison tables for some styles, which are located at the bottom of the product page. We’ll continue to expand and cover more different apparel. We truly appreciate your suggestion and are glad to hear the rest of your online experience was easy!

Posted 1 day ago

“Haven’t had to wear the vest yet. Fit is great! Have heated gloves also but haven’t had opportunity to wear either yet. Not cold enough yet..”

Helpful Report

Posted 3 days ago

“Have not wore the fleece jacket or mitts yet.”

Helpful Report

Posted 5 days ago

“I love my new Oro heated vest. I get cold very fast due to my autoimmune disease, so surely this will keep me warm this coming winter. Unfortunately, when I got my vest it was too tight so I had to return it due to a mis-sizing issue. Being it was a close out,I thought I was unable to return it. However, I was glad to work with Luke who helped me with my exchange process even though it was an open box item. He worked with me to get the exchange for the vest size I wanted. It was a pretty quick snd painless exchange process. Despite the extra shipping cost to exchange it, I am happy I did, and loving my new vest. Thanks Oro and Luke. Loving my new vest already. Dianne”

Helpful Report

Posted 1 week ago

“I like my heated vest. I bought it as opened package but it's in great condition so I would've thought it was brand new. I previously had a full heated jacket and the battery pack was in the back. This vest it's on the left side. I gave it 4 stars because it really bothers me that the battery pack literally sits right on my hip. I don't mind it being on the side because then it's not digging into your back when you're sitting, I just really wish it was higher up on the vest side. Like the middle of the left side would be perfect. You can still get to the battery pack easily but then it's not sitting right on the hip.”

Helpful Report

Posted 1 week ago

“The website is pretty good, although not the easiest to navigate when looking for the outlet items. Overall good in every other regard and prompt customer service if you have an issue. I will say the return policy is very strict and not the best. I own several Ororo products now and they all preform well. The fit is iffy depending on the product, but pretty accurate. Quality is top notch. I’ve never had any complaints. I would say it’s pricey, but you’re going to get a quality product that does what it says. It’s up to you to decide if it’s worth it”

Helpful Report

Posted 1 week ago

“I feel for the price of the vest you should include the plug. I am in a wheelchair and find the battery storage pocket very poorly located. It would be easier for me, if the pocket was in one of the front panels”

Helpful Report

Posted 2 weeks ago

Hi Richard, we truly appreciate you taking the time to share your experience. Your suggestion about the pocket‘s location is valuable, and we'll be sure to pass it along to our design team for future improvements. Thank you for your support!

Posted 2 weeks ago

“I am pleased so far . The weather has been in the 50's and 40's a few time and the vest is just right for taking away the chill. The battery life is good so far.”

Helpful Report

Posted 2 weeks ago

“Love the fit and versatility. Wish the torso heat elements would be a little warmer. Not sure if it is the ororo setting or my vest has an issue. Thank you.”

Helpful Report

Posted 3 weeks ago

“I gave the heated vest to my daughter for her birthday this weekend. She was very pleased. Of course it’s too hot in Georgia to use it yet.”

Helpful Report

Posted 3 weeks ago

“Pants were fine. Experience with order ok. Pants were huge. Way bigger for the size they were. Of course no exchange or return on clearance items so I’m screwed. No smaller sizes for replacement anyway. Not happy with that part.”

Helpful Report

Posted 1 month ago

“I bought two vest and two batteries recently. I am enjoying them. Would be nice if you had a battery that lasted longer than 2 hours. Also if you had an xxs as an option. The tighter the vest the warmer it feels.”

Helpful Report

Posted 6 months ago

“I am very happy to go out on a cold day to golf and have a wonderful warm vest to wear I am also very happy with the heated scarf. I wear it for easing neck muscle pain and for migraine headaches”

Helpful Report

Posted 6 months ago

“My mom bought this vest for me to wear outdoors on cooler days. The vest intself is wonderful. It fits great and the warming features work great. Unfortunately my battery was taking over 24 hours to charge (this is after about 2 weeks of using it). At first when I contacted the company, they were excellent and responsive. Howeve, I found their replacement policy outdated and inconvenient. I had to send them my battery back (that's fine, but I had to find my own packaging for this). Not only unitl they received my battery would they send me a new replacement (this left me without a battery for 2 weeks). I also was charged for shipping; when I asked about this, I was met with "this is our policy". Well, now you have my battery and I can't get another until I pay for shipping? What else am I supposed to do?”

Helpful Report

Posted 6 months ago

“Love the warmth & lightness of my fleece jacket. Do have an issue with the inside sleeves -- they are too narrow making it very-very difficult to put on with a long sleeve shirt.”

Helpful Report

Posted 6 months ago

Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 6 months ago

“I have not had a chance to use my heated vest yet, but I am looking forward to wearing it when the weather turns cold again. The concept is genius. I was unable to use the first vest I ordered because it came without a battery. I was frustrated that I ordered a heated vest that was sold without a battery. To purchase the battery separately was signficantly more expensive than returning the first vest I ordered and buying another vest with a battery. By the time that arrived, the oold weather had passed. I would recommend adjusting your advertising to make it abundantly clear that your heated vest that is sold without a battery is only for people who already own a battery (which I imagine is an extremely small population).”

Helpful Report

Posted 6 months ago

“The vest keeps you nice and toasty. The only thing I have an Issue with is the zipper getting snagged and cot on the fabric When using it. I've lost weight do to having cancer which left me with zero body fat, I get cold very easy now. The heated vest does it job well.”

Helpful Report

Posted 6 months ago

Hi Kent, thank you for your review! We're glad to hear that the vest keeps you warm and toasty. We're sorry to learn about the issue with the zipper snagging; your feedback is valuable, and we’ll pass it along to our team for improvement. Please feel free to contact us at support@ororowear.com if you need any assistance. Wishing you all the best, and thank you for choosing our product!

Posted 6 months ago

“Comfortable, my partner tells me I am not fashionable, but my hands are way hotter then theirs so the use my hand pouch to get there hot like me.”

Helpful Report

Posted 6 months ago

ororowear.com is rated 4.3 based on 1,122 reviews