ororowear.com Reviews

Name: ororowear.com
Rating: 4.26

4.3 Rating 1,951 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 21st December 2025

377

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comfortable and works well but Sizing is very far off. I am much smaller than the model in the picture who is wearing a medium and the vest is so snug and short on me.”

Helpful Report

Posted 3 days ago

Hi there, thank you for sharing your feedback. We’re glad to hear the vest is comfortable and works well. We’re sorry that the sizing didn’t meet your expectations, and your comments have been noted and shared with our product team for future consideration. We appreciate you taking the time to let us know about your experience.

Posted 1 day ago

“The sizing is way off.”

Helpful Report

Posted 4 days ago

Hi there, thank you for your feedback. We’re sorry to hear that the sizing didn’t meet your expectations. Your comments have been noted and shared for future consideration, and we appreciate you taking the time to let us know.

Posted 1 day ago

“It’s my second one I bought, the first one was the single best purchase I’ve made. This one (both vests, both same heating zones) is not warming at all! Very disappointing”

Helpful Report

Posted 5 days ago

Hi Dor, thank you for sharing your experience. We understand how disappointing this must be, especially given how much you enjoyed your first vest. To help us look into the heating issue and assist you further, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Our team will review the details and follow up with you. Thank you for your patience.

Posted 4 days ago

“Sizing to slender. Trying to return it however not much cooperation”

Helpful Report

Posted 6 days ago

Hi Peter, thank you for sharing your feedback. We’re sorry to hear about the sizing concern. Our customer service team is already following up on your return request—please keep an eye on your email for further updates. Thank you for your patience.

Posted 5 days ago

“The scarf did not work well and unfortunately I could not return because I took the tags off. Incredibly disappointed.”

Helpful Report

Posted 6 days ago

Hi Bianca, thank you for sharing your feedback. We’re sorry to hear the scarf did not meet your expectations. We will continue working to improve our products, and we appreciate your understanding.

Posted 5 days ago

“They stuck me with an extra battery that I didn’t want. The quality has gone way down since I got my first vest 3 years ago.”

Helpful Report

Posted 6 days ago

Hi there, thank you for sharing your feedback. We’re sorry to hear about your experience and that the product did not meet your expectations compared to your previous purchase. We will continue to improve the quality of our products, and we appreciate you taking the time to let us know and for your past support. Thanks for your understanding.

Posted 5 days ago

“Purchased a pair of the heaed gloves and when received I charged them. We had our first snow of the year and went to use the gloves, but the one battery failed to turn on. I contacted customer serivce, but I have had to upload three videos as requested andhave not heard anything back from them. I just want a replacment battery so i can use the gloves”

Helpful Report

Posted 1 week ago

Hi Bryan, thank you for sharing your experience with us. We understand how frustrating this must be, especially when you were ready to use the gloves. Our customer service team is already following up on this and reviewing the information you’ve provided. We appreciate your patience and thank you for taking the time to let us know.

Posted 6 days ago

“The product itself seems very nice. Unlike many other companies though, be advised that there are very strict return policies on many products. As a gift, it is hard to get sizing right and unfortunately the size purchased was much too large and could not be exchanged.”

Helpful Report

Posted 1 week ago

Hi Joel, We appreciate you taking the time to leave a review and share your experience. We’re glad to hear you found the product itself to be nice. And we’re sorry that our return and exchange policy did not meet your needs. As noted on the product page at the time of purchase, this item was marked as final sale and is not eligible for returns or exchanges. Thanks for your understanding.

Posted 6 days ago

“The gloves arrived in a timeframe specified by Ororo. The batteries do not maintain the heat considering the gloves are meant for outdoor activities. There is no heat in the fingers which I had expected from the photo at ororo. This is the second product that arrived without the electrical plug connection to charge the batteries. I would not recommend these gloves.”

Helpful Report

Posted 1 week ago

Hi Cathy, thank you for taking the time to share your experience. We’re sorry to hear that the gloves did not meet your expectations for outdoor use. Heat performance can vary depending on factors such as temperature, activity level, and heat settings. We appreciate you sharing how this differed from what you expected. Regarding charging, the wall plug is not included as part of our effort to support more environmentally friendly practices. A compatible plug can be used if you already have one available. Your comments have been noted and are helpful as we continue to improve our products. Thanks for your understanding.

Posted 1 week ago

“I sized the gloves according to what you have on your website and the glove liner and the glove are extremely small and tight. I bought a pair of your socks and they go all the way to my knee and I don’t know how I’m going to control the heat temperature if the control is all the way up at my kneecap and the I have pants on.”

Helpful Report

Posted 1 week ago

Hi Michael, thank you for sharing your experience with us. We understand how important proper fit and ease of use are, and we appreciate you taking the time to let us know your concerns. If you’d like further assistance, we encourage you to reach out to our customer service team so they can help review your situation and offer guidance. Thanks for your patience.

Posted 1 week ago

“I ordered the heated gloves and I'm not impressed! I thought they would be warmer , especially for the price I paid for them. My $20 gloves keep my hands just as warm as the heated gloves do 🙄. I also ordered a heated coat and I'm hoping that's better than the gloves.”

Helpful Report

Posted 1 week ago

Hi Meghan, thank you for sharing your experience with us. We understand how disappointing it can be when a product doesn’t feel as warm as expected, especially when you had higher expectations. Warmth perception can vary depending on individual sensitivity, layering, and environmental conditions. We appreciate your feedback and hope the heated coat provides a better experience for you. Thanks for understanding.

Posted 1 week ago

“The glove liners you sent me were WAY too small and too tight. I have bought many ororo products, love them and will likely buy more but these these items missed the mark by a wide margin.”

Helpful Report

Posted 1 week ago

Hi, James, thank you for your feedback and for being a loyal ororo customer. We understand how disappointing it can be when an item doesn’t fit as expected. We appreciate you letting us know, and your comments have been passed along to our team as we continue working to improve our products. Thanks for your understanding.

Posted 1 week ago

“Still waiting on my order.”

Helpful Report

Posted 1 week ago

Hi Lucy, thank you for your feedback. Once it arrives, we’d truly appreciate it if you’d consider updating your review based on your experience with the product. Thanks for your patience.

Posted 1 week ago

“I bought this replacement vest because the switch on first vest wore out after less than three years, which may sound long, but I only used a maximum of 20 times in those three years, and never once washed it. Very dissapointing, it should stand up better than that. I hope the new vest's switch doesn't poop out like the first one.”

Helpful Report

Posted 1 week ago

Hi Joseph, thank you for sharing your experience with us. We understand how disappointing it can be when a product doesn’t last as long as expected, especially with limited use. We appreciate you taking the time to share this feedback, and your comments have been passed along to our team for reference. We hope the new vest provides a better experience for you. Thanks for your support.

Posted 1 week ago

“It’s a little disappointing the batteries take so long to charge and don’t last that long!”

Helpful Report

Posted 1 week ago

Hi Katherine, thank you for sharing your feedback. We understand how important both charging time and battery life are, and we appreciate you letting us know about your experience. Charging and runtime can vary depending on usage and conditions, and your comments have been shared with our team for reference. Thanks for understanding.

Posted 1 week ago

“While it takes a while for the coat to warm up in whole, after wearing for an hour the right arm never warmed.”

Helpful Report

Posted 1 week ago

Hi Sherry, thank you for taking the time to leave a review. We understand your concern regarding the heating in the arm area and appreciate you letting us know. If you need further assistance, please feel free to contact our support team at https://www.ororowear.com/pages/customer-support— they’ll be happy to help look into this with you.

Posted 1 week ago

“Jacket came with a small battery that will only charge half way..Purpose is to force you to spend $100.00 to buy a standard battery.so you can have a warm jacket. NO MORE.”

Helpful Report

Posted 1 week ago

Hi Larry, thank you for taking the time to share your experience with us. We understand how frustrating this experience must have been and appreciate you taking the time to share your concerns regarding the battery and overall warmth. Perceived warmth and performance can vary depending on environment, activity, and usage. If you believe there may be an issue with the product, we encourage you to submit a troubleshooting request or reach out to our customer support team https://www.ororowear.com/pages/troubleshooting, so they can assist you further. Thanks for your understanding.

Posted 1 week ago

“I am pleased with vest however, the battery does not stay charged for long and I received a battery and cord takes over 4 hours to charge the battery and the battery and charger gets really hot”

Helpful Report

Posted 1 week ago

Hi there, thank you for sharing your experience. We’re glad to hear you’re pleased with the vest itself, and we’re sorry that the battery performance and charging experience didn’t meet your expectations. Charging time and heat during charging can vary depending on the power adapter used, but we understand your concern. Your feedback will be shared with our product team as we continue working to improve overall performance. We appreciate you taking the time to let us know.

Posted 1 week ago

“We have ordered from Ororo for our christmas gifts for employees for YEARS and have always been extremely happy with the service. This year, we are missing an item in our order. I have tried to be in contact with customer service several times with only one initial response. What a frustrating and upsetting experience.”

Helpful Report

Posted 1 week ago

Hi there! I’m truly sorry for the frustration — especially since you’ve trusted ororo year after year. With the holiday rush, our customer service team has been handling a much higher volume of messages than usual, but they are actively working on your case and will get your missing item resolved as quickly as possible. Thank you so much for your patience — we’ll make sure this gets taken care of.

Posted 1 week ago

“I purchased a vest from the Ororo outlet online. I read the 'no returns or exchanges' policy, and I understand that. However, I own an Ororo vest and purchased a new one in that size, only to receive one that was way too small, even though I ordered one according to the Ororo fitment guide. Ororo will not let me return it, though their fitment guide is inaccurate. I am very disappointed as I am now stuck with a vest that does not fit.”

Helpful Report

Posted 2 weeks ago

Hi Robert, thank you so much for taking the time to share your feedback — we truly appreciate it. We’re sorry the fit of this vest didn’t work as well as you’d hoped, and we completely understand the challenges you described. Your suggestions are incredibly valuable. We’ll make sure all of your comments are passed along to our product development team for future improvements. Thank you again for your time and insights.

Posted 1 week ago

ororowear.com is rated 4.3 based on 1,951 reviews