ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,627 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 1st February 2026

ororowear.com 5 star review on 16th January 2026

Sarah A

390

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The heated gloves are no where near warm enough to be used for skiing when temperatures are below 20 degrees F. The heating elements work but there is not enough insulation to keep my hands warm. Also the sizing runs very small. On the positive side my heated vest is Excellent”

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Posted 10 hours ago

“I already did Batteries suck”

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Posted 14 hours ago

“I was disappointed in the mittens not warming my hands enough and the battery runs out fast. They help but not nearly enough for the price I paid for them. Overall disappointing”

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Posted 1 day ago

Hi Nicholas, thank you for sharing your feedback with us. We’re sorry to hear that the mittens didn’t meet your expectations in terms of warmth and battery performance. Warmth perception can vary from person to person, and battery runtime can vary depending on the heat setting, environment, and usage conditions. We recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 23 hours ago

“battery was malfuncting very difficult with service. stop treating customers as theives”

Helpful Report

Posted 5 days ago

Hi John, thank you for sharing your feedback. We understand how frustrating this experience can be, and we’re sorry it didn’t meet your expectations. Our customer service team is following up on this and will continue working with you to provide support. We appreciate you taking the time to let us know and thank you for your patience.

Posted 4 days ago

“The zippered pocket broke after a few times wearing the jacket and customer service never responded to my many inquiries very disappointed me and mine won't be returning customers”

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Posted 5 days ago

Hi Timothy, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry for the experience. Our customer service team is currently following up on this and will assist you. Thanks for your patience and understanding.

Posted 4 days ago

“I received my heated vest and the battery was faulty.i called customer service and they didn’t help me one bit. I had to order a new battery and it cost me $70 through Amazon. Not happy at all about this.”

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Posted 1 week ago

Hi Tania, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team will follow up with you to review what happened and see how we can assist. Thanks for your patience.

Posted 1 week ago

“I cannot get the heated parka zipped up. I’ve had people help me and they still can’t get it zipped up. So I don’t wear it much. I liked the heated vest, but not the parka”

Helpful Report

Posted 1 week ago

Hi there, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can look into the details and do our best to help resolve this. Thanks for your understanding.

Posted 1 week ago

“Expensive gloves and don’t really get that warm”

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Posted 1 week ago

Hi Lee, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can further look into this and help resolve it for you. Thanks for your understanding.

Posted 1 week ago

“Ororo charges for return shipping if they send a defective product. This should be free as part of the warranty.”

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Posted 1 week ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.

Posted 1 week ago

“I have to say I was very disappointed with the heated gloves. Everything seemed to work as it was supposed to but on my first winter bike ride my thumbs got numb from the cold. The backs of my hands were okay and even my fingers stayed mostly comfortable but the thumbs were just freezing. I am not sure if I got a defective pair or if they just don't have heat in the thumbs but I thought from the marketing materilas they were supposed to have heat there.”

Helpful Report

Posted 2 weeks ago

Hi Peter, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. Heating performance can vary depending on factors like the heat setting, environment, and what’s worn underneath. If you have any questions, we recommend reaching out to our customer service team for further assistance. Thanks for your understanding.

Posted 1 week ago

“I ordered a medium zip up sweatshirt. I am 5'10". The sweatshirt fit me well around my torso, but the arms were too short by several inches. I don't want to size up to a large, b/c then the torso part would be too baggy, and it would not feel warm against my body. Bummer. Maybe if you're tall, consider just getting a vest or something without sleeves.”

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Posted 2 weeks ago

Hi April, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate your input, and we’ll continue working to improve our products. Thanks for your understanding.

Posted 2 weeks ago

“The return process is a pain. It’s not worth the trouble so looking for alternative of heated clothing.”

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Posted 3 weeks ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. Please note that we’re currently in a peak return/exchange season, which may cause some delays. We truly appreciate your patience, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.

Posted 2 weeks ago

“Advertised reaches 140 degrees . Thermometer says max is 98..”

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Posted 3 weeks ago

Hi Richard, thanks for sharing your experience. Heating performance can vary depending on factors such as environment, temperature setting, and how the garment is worn. If the results aren’t what you expected, we recommend reaching out to our customer service team so they can help review this with you and assist further. We appreciate you taking the time to let us know.

Posted 3 weeks ago

“Well the socks are good. Customer Service not so much. I ordered the socks and used the size chart. The socks were way too big and they are not returnable! This should be in large letters on the ordering page. If you order from Amazon, they are returnable.”

Helpful Report

Posted 3 weeks ago

Hi there, thanks for sharing your feedback. We understand how frustrating this can be, especially when you followed the size chart and the fit wasn’t what you expected. Due to hygiene reasons, socks are not eligible for return or exchange, and this is noted on the product page. That said, we appreciate your suggestion about making this information more visible and will continue working to improve clarity on our ordering pages. Thank you for your understanding and for taking the time to let us know.

Posted 3 weeks ago

“Jacket is comfortable, stylish and sturdy. However, battery life is abysmal. Right after preheat, I turn it down to lowest setting and only get 3.5 hours of use. I intend to contact support to get help. My answers below are based upon the current situation and may change depending on the support I receive.”

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Posted 4 weeks ago

“Never responded to my calls or emails.”

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Posted 4 weeks ago

Hi there, thanks for sharing your experience. We understand how frustrating this can be. Our customer service team is currently following up and assisting, and we appreciate your patience. Thanks for your understanding.

Posted 4 weeks ago

“Did not fit in the pocket of the vest we had bought, therefore a little clunky.”

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Posted 1 month ago

Hi Ankur, thanks for sharing your feedback. We understand how inconvenient this can feel when the fit isn’t as expected. The battery you purchased is a different type and may not be designed to fit all garment battery pockets. Each product has specific battery compatibility recommendations listed on the product page to help ensure proper fit and performance. You can find compatible options here for reference: https://www.ororowear.com/collections/pd-10k-compatible-collection Your feedback is appreciated, and we’ll continue working to improve our products and expand compatibility across more battery options. Thank you for taking the time to let us know.

Posted 4 weeks ago

“Wife loves the vest. My issue was they mailed it usps and took about three weeks to receive. Maybe switch to UPS so it’s delivered quickly”

Helpful Report

Posted 1 month ago

Hi Thomas, thanks for sharing your feedback. We’re glad to hear your wife loves the vest. We understand how frustrating the longer delivery time can be, and we appreciate your suggestion regarding shipping options. Your feedback is helpful as we continue working to improve the overall experience. Thank you for taking the time to let us know.

Posted 4 weeks ago

“We got the gloves for my husband for Christmas and they barely get “warm”. For the price that they are, they don’t hold up heat. Also, the return process has been a nightmare with trying to get the right label and it has taken days to try and get the process finished. If you need heated gloves, I would look elsewhere. As for other heated products like their vests, we have heard they work great!”

Helpful Report

Posted 1 month ago

Hi there, thank you for sharing your experience. We understand how disappointing this must be, especially when the gloves didn’t meet your expectations and the return process felt frustrating. Your feedback is important to us, and our customer service team is following up to assist and review this situation. We appreciate you taking the time to share your thoughts and for noting your feedback on our other heated products as well.

Posted 4 weeks ago

“I cannot write a review as I never received the fleece jacket I ordered. At first ororo was trying to help me track it but after sending them the information they requested i have not heard anything further.”

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Posted 1 month ago

Hi Cynthia, thanks for letting us know. We’re sorry to hear about this experience and understand how frustrating it must be. Our customer service team is currently expediting the review and follow-up on your case and will continue to assist as a priority. Thank you for your patience.

Posted 1 month ago

ororowear.com is rated 4.2 based on 2,627 reviews