ororowear.com Reviews

Name: ororowear.com
Rating: 4.32

4.3 Rating 1,306 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 1,306 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 14th October 2025

364

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Son said it is hard to feel the heat unless you press sweatshirt onto your back. Was hoping it would be better”

Helpful Report

Posted 5 days ago

Hi Carrie, we’re sorry to hear your son didn’t feel as much warmth as expected. For the best heating performance, we recommend choosing a size that fits more closely to the body so the heating elements can make better contact. Layering the sweatshirt with another clothes can also help retain heat and enhance the warming effect. If you have any other questions about sizing or warmth, feel free to ask — we’re happy to help!

Posted 4 days ago

“After wearing the long sleeve undershirt and washing one time the shirt is showing thread ware. Not very well made.”

Helpful Report

Posted 6 days ago

Hi Evert, we’re truly sorry to hear about the issue with your undershirt after washing — that’s certainly not the experience we want for you. We appreciate you bringing this to our attention, and we’ll share your feedback with our quality team for review. Our customer service team will also reach out to help look into this and assist you further.

Posted 5 days ago

“Does not heat well, not easy to find the pocket for the battery. Much more expensive than the cheap chinese products that work much better. Wish I had not bought this one.”

Helpful Report

Posted 1 week ago

Hi there, we’re sorry to hear the vest didn’t meet your expectations in terms of warmth and design. The battery pocket is located on the inside of the left side of the vest. For the feeling of warmth, it can vary depending on temperature, layering, and individual sensitivity. Our customer service team will reach out shortly to help troubleshoot this issue and ensure everything is working properly for you. Thanks for your patience.

Posted 6 days ago

“The jacket is cute, but does not provide much extra warmth. I would return it, but you must have the tag on, and the first thing I did was cut it off and try it on, lol.”

Helpful Report

Posted 1 week ago

Hi Jennifer. We’re sorry to hear the warmth didn’t meet your expectations. The heating experience can vary depending on factors such as temperature, layers worn, and individual sensitivity to heat. Please kindly understand that, as stated in our policy, items with the tags removed can’t be returned or exchanged. We appreciate your understanding and thank you for sharing your experience with us — it helps us keep improving and be clearer for future customers.

Posted 1 week ago

“I love the IDEA of this jacket- but the back is the only thing that gets warm. I wanted something that warmed my arms and chest as well- or I would have just ordered a vest. This was supposed to be a 5 zone jacket and just ended up with one. Disappointed!”

Helpful Report

Posted 1 week ago

Hi Kirsten, we’re very sorry to hear the jacket didn’t warm as expected — we completely understand your disappointment. Our customer service team will reach out shortly to help troubleshoot the issue and make sure everything is working properly.

Posted 1 week ago

“I wear a large size in jackets but the large vests run small so it does not fit. Since I bought it from the Outlet of Orrowear I am stuck with it.”

Helpful Report

Posted 2 weeks ago

Hi Sue, thank you for sharing your feedback. We’re sorry to hear the vest didn’t fit as expected. Because different styles can vary slightly in their cut and materials, we recommend referring to the size guide on each product page before purchasing to ensure the best fit. We truly appreciate your feedback and will share it with our team for future improvements.

Posted 1 week ago

“Ordered the heated yellow jacket size 2xl in women’s very disappointing when I tried on for it to feel like I was wearing a medium to small and couldn’t zip up. Had to send it back.”

Helpful Report

Posted 2 weeks ago

Hi there, thank you for sharing your feedback, and we’re sorry to hear the fit didn’t meet your expectations. We truly appreciate you taking the time to let us know. Your feedback is valuable and will be shared with our product team as we continue working to expand our size range and ensure a better fit for more customers. Thank you again for giving ororo a try.

Posted 2 weeks ago

“I ordered the Bristol Lite heated pants in size 4. I mistakenly ordered the Lite; my intention was to order the Bristol Fleece lined version. I purchased them during the month-long member appreciation sale. When I called to exchange them for the fleece version, I was told that I would have to pay full price, as the fleece is considered a different product, not as if I was doing a size exchange. In addition, other than the waistband, the size 4 I received is larger than the size 6 fleece pants that I ordered last year! I can tailor the rediculously baggy balloon effect out of them with some work, but I can only exchange them for an "open-box" pair, which cannot be returned for any reason, unless I want to pay full price for them.”

Helpful Report

Posted 3 weeks ago

Hi Cecelia. We’re sorry to hear about your shopping experience. We completely understand your concerns regarding the exchange process and sizing differences between styles. Our customer service team is already in touch with you to assist — please don’t worry, we’ll make sure your issue is fully resolved. Thank you so much for your patience and understanding.

Posted 2 weeks ago

“I am disappointed. I ordered two vests. One was too big and the other too small. Unfortunately they were open box so I can’t return them. I wish they had a consistent size. I have an older Oros that I love.”

Helpful Report

Posted 4 weeks ago

Hi Kathie. We’re sorry to hear the sizing didn’t meet your expectations with the vests. Because each style can vary slightly in cut and material, fit differences may occur between designs. We’re continuously working toward making our sizing more consistent across all products, and your input truly helps us improve. Thank you for your support of ororo!

Posted 2 weeks ago

“Appears to be a Lovely jacket but it doesn't fit properly. I understand the open box policy BUT NEVER again because no exchanges. I would be happy with no refund but you can not even exchange. So it will sit in my closet waiting for the next goodwill donation.”

Helpful Report

Posted 1 month ago

Hi Charlene, thank you for sharing your feedback. We’re sorry to hear the fit didn’t work out for you, and we truly understand your frustration regarding the open-box exchange policy. We appreciate you taking the time to share your thoughts — your comments about the policy will be shared with our team for careful consideration as we continue improving the shopping experience.

Posted 2 weeks ago

“I haven’t got the products yet check my shipping label?????”

Helpful Report

Posted 1 month ago

Hi Adrian, we’re very sorry for the frustration this delay has caused. To solve this as quickly as possible, we have created a replacement order for you and I checked that it's out for delivery. Thank you for your patience, and we’ll keep you updated until this is fully sorted out.

Posted 1 month ago

“My vest dosent really warm up very much. Customer service only provided me instructions that were already provided when I received the vest. The battery was fully charged and still not getting that warm on the highest settings. No other solution was offered except that I cannot return it”

Helpful Report

Posted 1 month ago

Hi there, thank you for your review. I notice that our customer service colleagues are communicating with you about this matter. Please don't worry, we will do our best to help you solve the problem.

Posted 1 month ago

“Purchased a heated vest. Website crashed while ordering, Went back in completed my order. Got shipped in timely manner,but it reset my order and was shipped a small when originally wanted 2xl. When wanted to exchange for correct size was advised was a clearance item unable to return or get refund. I reordered item again is pending delivery. I will see if correct when new order delivered.”

Helpful Report

Posted 2 months ago

Hi there, thank you for your review. We're sorry to hear about the issues you faced with your order and the sizing. Please note that we value your feedback and are always here to assist you. If you need any further help, feel free to reach out to us at support@ororowear.com.

Posted 1 month ago

“I ALWAYS wear a small in my very large collection of Ororo clothes. The small swallowed me so I had to return it”

Helpful Report

Posted 2 months ago

Hi there, thank you for your review. We have forwarded your feedback to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help.

Posted 2 months ago

“I love the product but recomend buying it from Amazon and not directly from ororo. It took 2 weeks from time of order for the product to arrive from Ororo. I had the amazon package next day. I had to return the ororo product it took 5 days from the time ororo received the return to process it and then another 3-5 days to issue refund.”

Helpful Report

Posted 7 months ago

“I was very saddened by the product, I charged battery as directed. We received a a snow storm and put on gloves and followed starting instructions. It starts on hi and goes to medium, can’t tell the difference between medium & Hi. The gloves got lukewarm at best, I would not purchase another pair! I really expected more. Thanks”

Helpful Report

Posted 7 months ago

Hi Jane, thank you for your review. Sorry for the unhappy shopping experience. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will help you resolve this situation.

Posted 7 months ago

“Battery pack doesn’t last long:(”

Helpful Report

Posted 7 months ago

Hi Michelle, thank you for your review. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 7 months ago

“Bought 4 for different people. Had to return 2 as they were too small. Still waiting for refund before i order replacements.”

Helpful Report

Posted 7 months ago

Hi there, thank you for your review. We are sorry if it doesn't fit. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 7 months ago

“great mitten construction bad battery life one and a half 1.5hrs. on meduim setting not great for a day of skiing”

Helpful Report

Posted 8 months ago

Hi Jeffrey, thank you for your review. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 7 months ago

“I tried these Gloves on to clear my driveway and walk on a day where the temperature was 16 below zero, and they were useless. Maybe the temperature was too much for the gloves, but they should have supplied some warmth, as opposed to almost none. I'll give them another try on a day where it is not as cold, and give an updated Review.”

Helpful Report

Posted 8 months ago

Hi Gary, thank you for your review. Our customer service specialist will get in touch with you and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 8 months ago

ororowear.com is rated 4.3 based on 1,306 reviews