ororowear.com Reviews

Name: ororowear.com
Rating: 4.32

4.3 Rating 1,123 Reviews

81 %

of reviewers recommend ororowear.com

4.3

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 18th September 2025

Subin L

ororowear.com 5 star review on 9th September 2025

Anonymous

ororowear.com 5 star review on 31st August 2025

Cheryl F

ororowear.com 5 star review on 25th August 2025

Christienne W

361

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t got the products yet check my shipping label?????”

Helpful Report

Posted 9 hours ago

“My vest dosent really warm up very much. Customer service only provided me instructions that were already provided when I received the vest. The battery was fully charged and still not getting that warm on the highest settings. No other solution was offered except that I cannot return it”

Helpful Report

Posted 1 week ago

Hi there, thank you for your review. I notice that our customer service colleagues are communicating with you about this matter. Please don't worry, we will do our best to help you solve the problem.

Posted 4 days ago

“Purchased a heated vest. Website crashed while ordering, Went back in completed my order. Got shipped in timely manner,but it reset my order and was shipped a small when originally wanted 2xl. When wanted to exchange for correct size was advised was a clearance item unable to return or get refund. I reordered item again is pending delivery. I will see if correct when new order delivered.”

Helpful Report

Posted 2 weeks ago

Hi there, thank you for your review. We're sorry to hear about the issues you faced with your order and the sizing. Please note that we value your feedback and are always here to assist you. If you need any further help, feel free to reach out to us at support@ororowear.com.

Posted 2 weeks ago

“I ALWAYS wear a small in my very large collection of Ororo clothes. The small swallowed me so I had to return it”

Helpful Report

Posted 3 weeks ago

Hi there, thank you for your review. We have forwarded your feedback to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help.

Posted 2 weeks ago

“I love the product but recomend buying it from Amazon and not directly from ororo. It took 2 weeks from time of order for the product to arrive from Ororo. I had the amazon package next day. I had to return the ororo product it took 5 days from the time ororo received the return to process it and then another 3-5 days to issue refund.”

Helpful Report

Posted 6 months ago

“I was very saddened by the product, I charged battery as directed. We received a a snow storm and put on gloves and followed starting instructions. It starts on hi and goes to medium, can’t tell the difference between medium & Hi. The gloves got lukewarm at best, I would not purchase another pair! I really expected more. Thanks”

Helpful Report

Posted 6 months ago

Hi Jane, thank you for your review. Sorry for the unhappy shopping experience. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will help you resolve this situation.

Posted 6 months ago

“Battery pack doesn’t last long:(”

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Posted 6 months ago

Hi Michelle, thank you for your review. It is noticed that our customer service specialist is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 6 months ago

“Bought 4 for different people. Had to return 2 as they were too small. Still waiting for refund before i order replacements.”

Helpful Report

Posted 6 months ago

Hi there, thank you for your review. We are sorry if it doesn't fit. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 6 months ago

“great mitten construction bad battery life one and a half 1.5hrs. on meduim setting not great for a day of skiing”

Helpful Report

Posted 6 months ago

Hi Jeffrey, thank you for your review. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 6 months ago

“I tried these Gloves on to clear my driveway and walk on a day where the temperature was 16 below zero, and they were useless. Maybe the temperature was too much for the gloves, but they should have supplied some warmth, as opposed to almost none. I'll give them another try on a day where it is not as cold, and give an updated Review.”

Helpful Report

Posted 6 months ago

Hi Gary, thank you for your review. Our customer service specialist will get in touch with you and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 6 months ago

“Their product is fine. I had a sweatshirt that I purchased 3 years and 3 months ago which stopped working. I have purchased a few other items as well. I understand that I was not entitled to receive a free replacement, but I wasn't offered much beyond a $20 certificate. I believe in the product, but hesitant on recommending due to how long the product lasts.”

Helpful Report

Posted 6 months ago

Hi Alfred, thank you for your review. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any other assistance. We are always here to help :)

Posted 6 months ago

“I had to return my vest twice after using the heating element less than 3 times each vest. I left the charging cable in the second vest by accident. Instead of ORORO sending my charger back to me, they were going to charge me for a new one.”

Helpful Report

Posted 6 months ago

Hi Kathryn, thank you for your review. It is noticed that our customer service specialist is helping you with this. Please let us know if you need any other assistance. We are always here to help :)

Posted 6 months ago

“The heated gloves do not produce sufficient heat to keep fingers warm. After they heated I kept the heat control to high . The outside temperature was 20 degrees , I was running my tractor snow blowing. Batteries fully charged. I returned the first pair, after several email exchanges a second pair was exchanged . I did not want to be disappointed hoping the first pair was defective but I was. I had to reason with customer support that I was still in the warranty period after sending proof of purchase from their site . The company did come through .”

Helpful Report

Posted 6 months ago

Hi Michael, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any other assistance. We are always here to help :)

Posted 6 months ago

“the pictures depicting the heating elements is not what is actually inside the jacket, the front chest area heating is not very good and nothing like what is shown in the heating element pictures”

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Posted 6 months ago

Hi Farley, thank you for your review. It is noticed that our customer service specialist is helping you with this. Please don't worry, we will try our best to help you resolve this situation.

Posted 6 months ago

“Heated socks are not really warming my feet. Other products like vest and gloves have worked well.”

Helpful Report

Posted 6 months ago

Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help :)

Posted 6 months ago

“Jacket is light and comfortable. But the battery pack does not charge pass the first 2 bars and so it doesn’t last more than 30-45 minutes.”

Helpful Report

Posted 7 months ago

Hi Ian, thank you for your review. Our customer service specialist will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 7 months ago

“The battery life is bad. Took these to Vail and within 2 hours, the batteries were dead and without the heaters, the mittens are not warm. If you are looking for long lasting heated mittens for outdoor activities, I would recommend paying more.”

Helpful Report

Posted 7 months ago

Hi Sydney, thank you for your review. One of our customer service specialists will get in touch with you and assist you further. Please don't worry, we will try our best to help you resolve this situation.

Posted 7 months ago

“Still waiting for the second part of my order. The vest arrived promptly and is very good. The battery storage bag is late and there is no update on its arrival. Was charged for it right away on 2/3 but as of 2/13 no idea where it is. The last update was 2/8.”

Helpful Report

Posted 7 months ago

Hi there, thank you for your review. We are sorry if you didn't receive your package. Please feel free to contact our support team at support@ororowear.com so that we can assist you further. We will try our best to help you resolve this situation.

Posted 7 months ago

“We had great customer service in exchanging the gloves but unfortunately they still do not work so we will be asking for a refund.”

Helpful Report

Posted 7 months ago

Hi Lauren, thank you for your review. It is noticed that one of our customer service specialists is helping you with this and please don't worry, we will try our best to help you resolve this situation.

Posted 7 months ago

“The gloves were very long behind the wrist which is annoying but okay. they're incredibly expensive & simply don't work. They give off the tinest bit of heat. Not worth the $$ . The quality material and construction are there just not the technology. Sorry to say. We returned them.”

Helpful Report

Posted 7 months ago

ororowear.com is rated 4.3 based on 1,123 reviews