ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,394 Reviews

77 %

of reviewers recommend ororowear.com

4.2

Based on 3,394 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 7th November 2026

Christopher T

ororowear.com 3 star review on 3rd November 2026

Anonymous

ororowear.com 5 star review on 30th October 2026

Dimple A

ororowear.com 5 star review on 24th October 2026

Lisa R

454

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not exchange a vest that was too big. I always wear a M,so that’s what I ordered. Too big, need a small. But company wouldn’t let me exchange for a small. Now I’m stuck with a vest that is too big.”

Helpful Report

Posted 1 hour ago

“I've had the long jacket for 3 days, and I've already had to charge it 3 times. I haven't worn it continuously for longer than 2 hours, max. Usually, I've been wearing it for a few minutes at a time when taking my dog out. I'm incredibly disappointed with the battery ife.”

Helpful Report

Posted 6 hours ago

“I received two batteries, and one didn’t work right out the box. Filled out an rma return and haven’t received the shipping label yet, has been 4 days.”

Helpful Report

Posted 1 day ago

“Not any better than other brands. Doesn't keep fingers warm, huge battery.”

Helpful Report

Posted 1 day ago

“My items are still not here”

Helpful Report

Posted 1 week ago

Hi Helena, we're sorry your order hasn't arrived yet. Our support team will reach out to you as soon as possible to check on the delivery status. If you don't hear from us, please feel free to contact us at support@ororowear.com or call us at 1 (702) 751-7639 (Monday–Friday, 9 AM–6 PM ET). We're happy to help!

Posted 4 days ago

“For a $300 coat I thought it would heat up more. I prefer my Milwaukee vest over this coat, and my vest was over $100 cheaper.”

Helpful Report

Posted 1 week ago

We’re sorry to hear that the warmth of your coat hasn’t met your expectations. We understand you were hoping for better heating performance. Warmth can vary depending on factors such as heating settings, fit, and layering. If you feel the coat isn't heating as expected, our support team at support@ororowear.com would be happy to help look into it further. We truly appreciate your feedback and will share it with our product team.

Posted 1 week ago

“So far I’m not impressed. Having only worn the heated liners twice in mild, mid 30s, temperature I do not expect them to handle upstate NY winters. On their highest setting in these fall temperatures i find no more relief than a good pair of gloves from Kuiu. I will reserve complete judgement until I use the shells as well but if I have to use the shells than they aren’t really a true two to three option glove. The finger tips also don’t look like they are going to hold up. I’m not dismissing this company but but I’m not sure this is the glove I was expecting.”

Helpful Report

Posted 1 week ago

Hi Lucas, we’re sorry to hear that the warmth from the heated liners hasn’t met your expectations. We understand your concerns about their performance in colder weather and the durability of the fingertips. We appreciate your detailed feedback and will share it with our product team as we continue improving our products. If the heating performance seems lower than expected, our support team at support@ororowear.com would be happy to help look into it further. We hope your experience improves as you continue using the gloves.

Posted 1 week ago

“I have the 6 zone vest. the only heat i feel is in the back some in the pockets. very disappointed”

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Posted 2 weeks ago

“I want to return it for a smaller size can you help me 412-419-7817”

Helpful Report

Posted 1 month ago

Hi Donna, we’re sorry the size didn’t work out and understand how disappointing that can be. Our team would be happy to take a closer look at your order and see what options may be available. Please contact us at support@ororowear.com so we can review the details with you directly.

Posted 1 month ago

“Please manufacture in the U.S. for better quality.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback, Patricia. We truly appreciate your suggestions regarding the heating coverage and product quality. We’re always working to improve our products and enhance the warmth and comfort they provide. Your feedback has been shared with our product team and will be considered for future improvements. Thank you again for your support and for helping us continue to create better heated gear for our customers.

Posted 1 month ago

“Good fit. Good color. It does not turn on. Disappointed.”

Helpful Report

Posted 1 month ago

Hi Barbara, we’re sorry to hear that your vest isn’t turning on. Even though it was purchased as an open-box item, it is covered by our 6-month warranty for eligible product-quality issues. Please kindly contact our customer service support team at support@ororowear.com and they’ll be happy to help troubleshoot or assist with the next steps. We hope to get this resolved for you as soon as possible.

Posted 1 month ago

“Heated gloves barely heat & are awkward on. Wish I didn’t buy.”

Helpful Report

Posted 1 month ago

We're sorry the gloves didn't provide the warmth or comfort you expected. This isn't the experience we want for our customers. We'll share your feedback with our product team as we continue improving the design. Please email support@ororowear.com with your order number and any additional details, and our team will be happy to help.

Posted 1 month ago

“I received the vest which I love. I ordered an extra battery which doesn’t work! The battery that came with the vest says it lasts up to 13.5 hours. Even on lowest setting I’m lucky to get 3 hours then another 4-5 hours to charge! I’m very disappointed.”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We’re glad to hear that you love the vest, and we’re sorry to hear about your experience with the battery. Battery runtime can vary depending on factors such as the heating level selected, usage conditions, and how the battery is used. We understand that having reliable warmth when you need it is important, and we appreciate your feedback regarding clearer battery information. We’d be happy to help look into the battery performance and provide assistance. Please feel free to contact our support team at support@ororowear.com or call 1 (702) 751-7639 (9 am to 6 pm EST, M–F).

Posted 2 months ago

“We love the vest - it works fabulously - but my purchase of he bag to wash it in was a waste of money - I put the vest in the bag, zipped it up and washed gently the vest. When I went to remove the item from the washing machine, the vest was no longer in the bag -”

Helpful Report

Posted 3 months ago

Hi! We’re sorry to hear the wash bag didn’t keep the vest secure that sounds frustrating. If you need further assistance, please contact our customer service team at support@ororowear.com and we’ll do what we can to help.

Posted 3 months ago

“Does not feel warm”

Helpful Report

Posted 6 months ago

Hi Sue, thank you for sharing your feedback. We’re sorry to hear the warmth didn’t meet your expectations. Warmth can vary depending on the heat setting, fit, layering, outdoor temperature, and individual sensitivity. We recommend making sure the battery is fully charged and securely connected, and allowing a few minutes for the heat to build up after turning it on. You may also find this guide helpful for troubleshooting: https://help.ororowear.com/article/svgn0y2oiv-can-not-feel-the-heat If you still need assistance, don't hesitate to contact our customer service team at support@ororowear.com.

Posted 6 months ago

“vest works great. But my batterie went bad only after about 10 uses. I reached out. They ask you to jump through a couple of hoops to get it warrantied. After taking pictures and attempting to download them they could not open up the pics. They agreed to have me send the batterie back and theyy would inspect it before sending a new one. All good as I know people try to game the system. After all that they found the batterie was faulty. only about 6 months old. The person who helped me was very nice. But she had to charge me $5.00 to ship me the replacment. I think When I spend $200 on a jacket and purchased an extra batterie at about $50. To nickel and dime for shipping on a faulty batterie during the warranty period. I thought was bad business. That $5 will probably prevent me for purchasing anything else from Ororo.”

Helpful Report

Posted 6 months ago

Hi Carlos, thank you for sharing your experience. We're sorry the battery didn't meet your expectations, and we understand your frustration about the shipping fee. We appreciate your honest feedback. And our customer service team has already been in contact with you to offer assistance.

Posted 6 months ago

“I was pretty disappointed with the scarf becasue the heated area is so small. It should be bother wider and longer. Most of the scarf is unheated and not worth having to have a batttery bumping against my chest. Unformtunatly I bought a discounted open box so it coudn't be returned. I didn't realize that when I bought it or I woudl have bought a full price one.”

Helpful Report

Posted 6 months ago

Hi Cary! We're sorry to hear the scarf didn't meet your expectations. Your feedback about the heated area is much appreciated and will be shared with our product team for future improvements. Feel free to reach out to our customer service team at support@ororowear.com if you need any assistance.

Posted 6 months ago

“Honestly I was very disappointed with how little warmth the product provided. For maybe one moment the glove liners provided some kind of "heat" but they were not warm at all. The socks never worked. Would not waste my money here again.”

Helpful Report

Posted 6 months ago

Hi Daniel, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively following up with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 6 months ago

“I recieved one battery that will not work. It was tried out in all gloves. I did activate the warranty and then filed a claim several weeks ago. I have not heard anything.”

Helpful Report

Posted 7 months ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We understand how frustrating that can be. Our customer service team is actively following up with you to get this resolved as quickly as possible. Thanks for your patience and for choosing ororo.

Posted 6 months ago

“I have purchased 2 pairs of socks, 2 coats, 2 vests and a set of gloves from Ororo for me and my family last Christmas. I would not buy them again. They provide warmth but not hockey rink warmth. Customer service for a pair of socks that were a bad fit was pretty lousy. I wish I looked into other brands before I purchased Ororo.”

Helpful Report

Posted 7 months ago

Hi James, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. We also appreciate your comments about the sock fit and customer service experience, and we’ll share them with our team for review and improvement. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 7 months ago

ororowear.com is rated 4.2 based on 3,394 reviews