ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,855 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,855 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Batteries for the vest seem to last only about one season, at best. That's pretty poor perfomance for a battery these days.”

Helpful Report

Posted 12 hours ago

“Pictures for heating in front deceiving. No plug to recharge battery.”

Helpful Report

Posted 6 days ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 days ago

“The neck section is sufficient for heat. However the pockets and lower back are extremely weak. My expectation was for a better product for the money.”

Helpful Report

Posted 2 weeks ago

Hi Doreen, thank you for your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. The neck area may feel warmer because it sits closer to the skin. We appreciate your comments. Thanks for your understanding and for choosing ororo.

Posted 2 weeks ago

“AlthoughI basically like the Ororo products, this is the second jacket that I had to buy because the first one , a small, was too small. I have another Ororo jacket and vest that a small fits generously. The website shows a model who is 5'6" and weighs 125 lbs. I am 5'2" amd weigh 115. I bought the first one on sale so it is non returnable. If your sizing was more acurate I would not be stuck with a jacket that I can't wear. Also I had to buy this second jacket because the first one I bought is only 2 years old and the zipper is broken. I took it to Rainie Pass repair( the busiess that REI uses and recommends for repair) and they installed a new slider ( for free) but noted that the zipper itself is flattened and the new slider progbably will not work.”

Helpful Report

Posted 2 weeks ago

Hi Janet, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments on the sizing consistency and the model/size guide information, and we’ll share them with our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 2 weeks ago

“the vest becomes too warm. even on low heat. unfortunately when the vest is turned off then my back is chillded. the battery pak is very very heavy and i find the design too bulky”

Helpful Report

Posted 3 weeks ago

Hi there, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on the heat setting, environment, and what you wear underneath. We also appreciate your comments about the battery pack weight and overall bulk, and we’ll share them with our product team for review and future improvements. Thanks for your understanding and for choosing ororo.

Posted 3 weeks ago

“I have an Ororo vest and wanted to buy heated gloves, so I ordered gloves using the sizing chart. The gloves are way too small for my hands. Unfortunately, I removed all the tags before I tried them during the recent snow storm so I cannot return them. I was able to put them on, but only with great difficulty. I had to remove the battery to put them on. They did keep my fingers warm, but it took a lot of effort to take them off. I wasted over $100. Perhaps I can give them to my grandson. I caution buyers when using the sizing chart.”

Helpful Report

Posted 3 weeks ago

Hi Thomas, thank you for sharing your experience. We’re sorry to hear the gloves didn’t fit as expected. We’re glad to hear they were able to keep your fingers warm, though we recognize that the difficulty of putting them on and taking them off takes away from the overall experience. Your comments about the sizing guidance have been shared with our team as we continue working to improve fit accuracy and clarity. Thank you for taking the time to provide feedback and for choosing ororo.

Posted 3 weeks ago

“I ordered a medium and it fits much too large, and the battery keeps turning off”

Helpful Report

Posted 1 month ago

Hi Katharine, thank you for your feedback. We’re sorry to hear the medium fit much larger than expected and that the battery is turning off. Please rest assured that our customer support team is following up to help review the battery concerns. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“I used the vest 4 times last winter and it worked great. This winter the battery won't hold a charge and it's out of warranty. New battery is over $50. The AI customer service was no help. No thanks.”

Helpful Report

Posted 1 month ago

Hi James, thank you for sharing your experience. We’re sorry to hear about the battery issue and understand how frustrating that must feel. We truly appreciate your feedback regarding both the battery longevity and the support experience. Please rest assured that our customer support team is currently following up on your request and reviewing the status. Thank you for choosing ororo.

Posted 1 month ago

“Very disappointed in this product. The vest is fine and does everything it needs to do for me. However, the two stars is because of the battery. It is poor to put it kindly. It takes forever to charge (more than overnight) and then only works for a few hours. Tough to like if you can only use a product for a few hours a day, but need it for like 6-7 hours. Because of this, it will be tough for me to recommend this to others.”

Helpful Report

Posted 1 month ago

Hi Victor, thank you for sharing your honest feedback. We’re glad to hear the vest itself is working well for you, and we’re sorry that the battery performance hasn’t met your expectations. Battery runtime and charging time can vary depending on the heat setting, environment, and the charger used. For more information on fast-charging compatibility, you can refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge. If you have any questions, we recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Battery has no life and takes forever to charge . The vest itself is nice . I do not recommend .”

Helpful Report

Posted 1 month ago

Hi Jill, thank you for sharing your feedback. We’re sorry that the battery performance didn’t meet your expectations. Charging time and runtime can vary depending on the power source, heat setting, and usage conditions. For more details on fast charging, you can refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge. Thanks for choosing ororo.

Posted 1 month ago

“Sizing info unreliable (socks). Was granted an “exception” to exchange but I had to pay for shipping both ways. The size chart they published was clearly inconsistent with the product they produce. I’m a size 11 and correctly ordered size L. The socks I received would’ve been appropriate for someone with size 14-15 feet. Despite it being their error, I was supposed to be grateful they allowed me to exchange and pay for shipping.”

Helpful Report

Posted 1 month ago

Hi there, thank you for taking the time to share your experience with us. We’re sorry to hear that the sizing didn’t meet your expectations and understand how frustrating that can be. Your feedback on the size chart and fit has been shared with our team as we continue working to improve the product. Thank you for your understanding and for choosing ororo.

Posted 1 month ago

“The heated gloves are no where near warm enough to be used for skiing when temperatures are below 20 degrees F. The heating elements work but there is not enough insulation to keep my hands warm. Also the sizing runs very small. On the positive side my heated vest is Excellent”

Helpful Report

Posted 1 month ago

Hi Don, thank you for sharing your feedback with us. We’re sorry to hear the gloves didn’t provide the level of warmth you were expecting in very cold skiing conditions, and we appreciate you noting the sizing as well. Warmth perception can vary depending on the heat setting and environment. We’re glad to hear your heated vest has been excellent, and your feedback on the gloves has been shared with our team as we continue working to improve performance and fit. Thanks for choosing ororo.

Posted 1 month ago

“I already did Batteries suck”

Helpful Report

Posted 1 month ago

Hi Earle, thank you for taking the time to share your experience with us. We’re sorry to hear that the batteries have been a source of frustration. We’d like to take a closer look and help make this right. Please reach out to us at support@ororowear.com with a bit more detail about your batteries and charging setup, and our team will assist you directly. Thanks for your understanding.

Posted 1 month ago

“I was disappointed in the mittens not warming my hands enough and the battery runs out fast. They help but not nearly enough for the price I paid for them. Overall disappointing”

Helpful Report

Posted 1 month ago

Hi Nicholas, thank you for sharing your feedback with us. We’re sorry to hear that the mittens didn’t meet your expectations in terms of warmth and battery performance. Warmth perception can vary from person to person, and battery runtime can vary depending on the heat setting, environment, and usage conditions. We recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“battery was malfuncting very difficult with service. stop treating customers as theives”

Helpful Report

Posted 1 month ago

Hi John, thank you for sharing your feedback. We understand how frustrating this experience can be, and we’re sorry it didn’t meet your expectations. Our customer service team is following up on this and will continue working with you to provide support. We appreciate you taking the time to let us know and thank you for your patience.

Posted 1 month ago

“The zippered pocket broke after a few times wearing the jacket and customer service never responded to my many inquiries very disappointed me and mine won't be returning customers”

Helpful Report

Posted 1 month ago

Hi Timothy, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry for the experience. Our customer service team is currently following up on this and will assist you. Thanks for your patience and understanding.

Posted 1 month ago

“I received my heated vest and the battery was faulty.i called customer service and they didn’t help me one bit. I had to order a new battery and it cost me $70 through Amazon. Not happy at all about this.”

Helpful Report

Posted 1 month ago

Hi Tania, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team will follow up with you to review what happened and see how we can assist. Thanks for your patience.

Posted 1 month ago

“I cannot get the heated parka zipped up. I’ve had people help me and they still can’t get it zipped up. So I don’t wear it much. I liked the heated vest, but not the parka”

Helpful Report

Posted 1 month ago

Hi there, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can look into the details and do our best to help resolve this. Thanks for your understanding.

Posted 1 month ago

“Expensive gloves and don’t really get that warm”

Helpful Report

Posted 1 month ago

Hi Lee, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can further look into this and help resolve it for you. Thanks for your understanding.

Posted 1 month ago

“Ororo charges for return shipping if they send a defective product. This should be free as part of the warranty.”

Helpful Report

Posted 1 month ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.

Posted 1 month ago

ororowear.com is rated 4.2 based on 2,855 reviews