ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,064 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how ororowear.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does not feel warm”

Helpful Report

Posted 6 days ago

Hi Sue, thank you for sharing your feedback. We’re sorry to hear the warmth didn’t meet your expectations. Warmth can vary depending on the heat setting, fit, layering, outdoor temperature, and individual sensitivity. We recommend making sure the battery is fully charged and securely connected, and allowing a few minutes for the heat to build up after turning it on. You may also find this guide helpful for troubleshooting: https://help.ororowear.com/article/svgn0y2oiv-can-not-feel-the-heat If you still need assistance, don't hesitate to contact our customer service team at support@ororowear.com.

Posted 2 days ago

“vest works great. But my batterie went bad only after about 10 uses. I reached out. They ask you to jump through a couple of hoops to get it warrantied. After taking pictures and attempting to download them they could not open up the pics. They agreed to have me send the batterie back and theyy would inspect it before sending a new one. All good as I know people try to game the system. After all that they found the batterie was faulty. only about 6 months old. The person who helped me was very nice. But she had to charge me $5.00 to ship me the replacment. I think When I spend $200 on a jacket and purchased an extra batterie at about $50. To nickel and dime for shipping on a faulty batterie during the warranty period. I thought was bad business. That $5 will probably prevent me for purchasing anything else from Ororo.”

Helpful Report

Posted 1 week ago

Hi Carlos, thank you for sharing your experience. We're sorry the battery didn't meet your expectations, and we understand your frustration about the shipping fee. We appreciate your honest feedback. And our customer service team has already been in contact with you to offer assistance.

Posted 1 week ago

“I was pretty disappointed with the scarf becasue the heated area is so small. It should be bother wider and longer. Most of the scarf is unheated and not worth having to have a batttery bumping against my chest. Unformtunatly I bought a discounted open box so it coudn't be returned. I didn't realize that when I bought it or I woudl have bought a full price one.”

Helpful Report

Posted 2 weeks ago

Hi Cary! We're sorry to hear the scarf didn't meet your expectations. Your feedback about the heated area is much appreciated and will be shared with our product team for future improvements. Feel free to reach out to our customer service team at support@ororowear.com if you need any assistance.

Posted 2 weeks ago

“Honestly I was very disappointed with how little warmth the product provided. For maybe one moment the glove liners provided some kind of "heat" but they were not warm at all. The socks never worked. Would not waste my money here again.”

Helpful Report

Posted 4 weeks ago

Hi Daniel, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively following up with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“I recieved one battery that will not work. It was tried out in all gloves. I did activate the warranty and then filed a claim several weeks ago. I have not heard anything.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We understand how frustrating that can be. Our customer service team is actively following up with you to get this resolved as quickly as possible. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“I have purchased 2 pairs of socks, 2 coats, 2 vests and a set of gloves from Ororo for me and my family last Christmas. I would not buy them again. They provide warmth but not hockey rink warmth. Customer service for a pair of socks that were a bad fit was pretty lousy. I wish I looked into other brands before I purchased Ororo.”

Helpful Report

Posted 1 month ago

Hi James, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. We also appreciate your comments about the sock fit and customer service experience, and we’ll share them with our team for review and improvement. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“I bought a jacket for my wife and it arrived without a battery. It took almost three weeks to get a new one and that was after several calls. The $20 credit didn't help expedite things! They say the battery should last up to ten hours on medium - seems like it is about half that on a good day. Lastly, it would be ideal if the sleeves of the jacket were made of a windproof material. Maybe a vest would have been a better bet for the price!”

Helpful Report

Posted 1 month ago

Hi Patrick, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations—especially the delay in receiving the battery. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. We also appreciate your suggestions about sleeve wind protection, and we’ll share your comments with our product team for review and future improvements. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“Hi- I ordered a used coat off your website & I can see why it was returned. The one sleeve is deformed and makes the jacket nearly impossible to wear. Since it was used, there are no returns on it. What a waste of money.”

Helpful Report

Posted 1 month ago

Hi Jennifer, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively following up with you to help get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“I was sent the wrong jacket size. The mistake was Ororo’s. I bought an XL and was sent a L. Going through customer service was way more difficult then it should have been. The compensation for all the hassle was for a $25 gift certificate to Ororo that is not enough to purchase anything without me having to pay out of pocket as well. After all that the jacket does not get as warm as expected.”

Helpful Report

Posted 1 month ago

Hi Joey, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“This is my 2nd Ororo purchase of a heated vest. The first one was approx 5-6 years ago and the heating elements were far better. Don’t know what you guys changed but you should change it back, I don’t think it’s good at all, sorry.”

Helpful Report

Posted 1 month ago

Hi Rob, thank you for your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on the heat setting, environment, layering, and personal comfort preference. We appreciate you sharing the comparison to your earlier vest, and we’ll pass your comments along to our product team for review and future improvements. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“They are not for northern Wisconsin!! Even on high my fingers were frozen”

Helpful Report

Posted 1 month ago

Hi Patrick, thank you for your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“The vest is fine, unfortunately you cannot use just any power pack and the pack you pay extra for doesn’t last long.”

Helpful Report

Posted 1 month ago

Hi Kendra, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our batteries are designed specifically to power the heating system. Battery runtime can vary depending on the heat setting, environment, and usage conditions. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“We were very disappointed with the quality of our current vest. Our old one lasted for many years and looked great. The one we recently purchased started pilling within a few weeks of wear.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We appreciate you sharing the comparison to your previous vest, and we’ll share your comments about the pilling with our product team for review and future improvements. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Not impressed. Battery life much shorted than advertised and one of the glove battery runs out much quicker than the other. Only positive is the gloves do keep hands warm.”

Helpful Report

Posted 1 month ago

Hi Patrick, thank you for your feedback. We’re sorry this didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“I ordered a heated vest in size large. It was too big so I "exchanged " it for a medium. The medium was too tight around my waist so neither size worked. I tried to return the medium but the return was rejected. You are only allowed one prepaid return label/ item. It cost me $26 to return the second vest. I later learned, if I had returned the first vest, not exchanged, and ordered the second independently. I could have returned at no cost. I was disappointed with this policy. Hence the poor review. Thought I would let others know NOT to exchange because if the item doesn't work you ll have to pay postage to return.”

Helpful Report

Posted 1 month ago

Hi Jean, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate you taking the time to explain your experience with sizing and the exchange/return process, and we’ll share your comments with our team for review and improvement. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Sock sizing was way off and they are way too big despite following the size chart. The return policy is not friendly and doesn't allow for returns/exchanges of socks for any reason, even if they have not been worn.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments about the sizing guide and overall fit, and we’ll share them with our team for review and improvement. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Unfortunately the Anchorage Unisex Heated Insulated Gloves that I purchased as a gift for my husband are too small. I ordered a Large despite the fact that he measured as a Medium. He had tried two friend's gloves in a Medium and a Large and the Large was a better fit. In addition, all the ski gloves he tried in the ski stores that fit were large. Unfortunately, I was so confident that the Large was going to fit that I went and bought them on Final Sale. Customer support has been so very helpful and they are agreeing to give a store credit for a return, minus a $10 shippping fee. So, beware, do not buy Final Sale unless you are absolutely certain of the item. I thought I was and was fooled.”

Helpful Report

Posted 1 month ago

Hi Geraldine, thank you for sharing your feedback. We’re sorry the fit didn’t meet your expectations. We appreciate your sizing notes and will share them with our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Batteries for the vest seem to last only about one season, at best. That's pretty poor perfomance for a battery these days.”

Helpful Report

Posted 1 month ago

Hi Thomas. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. Our customer support team will be happy to assist you further—please feel free to reach out to support@ororowear.com with your order details. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“Pictures for heating in front deceiving. No plug to recharge battery.”

Helpful Report

Posted 1 month ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 1 month ago

“The neck section is sufficient for heat. However the pockets and lower back are extremely weak. My expectation was for a better product for the money.”

Helpful Report

Posted 1 month ago

Hi Doreen, thank you for your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. The neck area may feel warmer because it sits closer to the skin. We appreciate your comments. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

ororowear.com is rated 4.2 based on 3,064 reviews