ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,627 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 1st February 2026

ororowear.com 5 star review on 16th January 2026

Sarah A

390

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vest arrived without a battery! Emailed company and they quickly resolved the problem by shipping a battery! Vest fits perfect and is very warm! Thank You so much!”

Helpful Report

Posted 1 week ago

“great quality and heats up very well! love it!”

Helpful Report

Posted 1 week ago

“you sent me a bad batter and then i sent it back to get a replacment bettery and they never sent it to me.”

Helpful Report

Posted 1 week ago

Hi Gavin, thank you for sharing your feedback. We understand how frustrating this can be. Our customer service team has already followed up regarding the replacement and is currently waiting for your response so we can move forward. Thanks for your patience.

Posted 1 week ago

“Worked with customer service to fix an issue… knowledgeable, professional and just worked until it was completed in a very timely manner”

Helpful Report

Posted 1 week ago

“These seem to be built ok but for me they only get the backs of my hands kind of warm and my fingers still get cold. Good news is my ororo heated vest still works great.”

Helpful Report

Posted 1 week ago

Hi Lee, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate your input and will continue working to improve our products. If you have any questions, please feel free to contact our customer service team for further assistance. Thanks for your understanding.

Posted 1 week ago

“I was gifted the Chantilly jacket in green - love this color & style - jacket has 4 heating zones (both pockets, back of neck and mid-back) these zone get warm, but not too hot which, I guess it good. Only negative issue I have had is trying to get all of the packing wrinkles out (they really show up in this color) - I ran it thru a mild rinse like suggested, but this really didn't do anything for all of the wrinkles and I do not have a garmet steamer to use as was also suggested. Guess after wearing a lot, maybe they will fall out - for the price of this jacket though, it shouldn't look so wrinkled”

Helpful Report

Posted 1 week ago

Hi Linda, thank you for sharing your feedback. We understand how disappointing this can be, especially when it affects the overall look. We truly appreciate you taking the time to share your experience, and we’ll continue working to improve our products. Thanks for your understanding.

Posted 1 week ago

“I bought this for my daughter and she loved it. She does home health care visits and said it keeps her warm going from place to place.”

Helpful Report

Posted 1 week ago

“I received my heated vest and the battery was faulty.i called customer service and they didn’t help me one bit. I had to order a new battery and it cost me $70 through Amazon. Not happy at all about this.”

Helpful Report

Posted 1 week ago

Hi Tania, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team will follow up with you to review what happened and see how we can assist. Thanks for your patience.

Posted 1 week ago

“Ororo's website is easy to navigate and answered all my questions. Ordering was also easy and delivery was prompt and arrived as promised. I returned an item and that process was super efficient. Ororo made it very easy. Thank you!”

Helpful Report

Posted 1 week ago

“Great jacket. Much heavier then I thought it would be”

Helpful Report

Posted 1 week ago

“This was a birthday gift for a dear friend. The intended use was for skiing and dog walking. She absolutely loves it! We bought the 7K battery bc of a few reviews mentioning disappointment with the 5K mini charge. She found the 5k sufficed for a day of skiing on medium setting. She turned it off in the lodge to prolong the use.”

Helpful Report

Posted 1 week ago

“I have had your vest for two years love it on most days I am wearing it even under heavy coats I use it as a base layer. I ordered a set of gloves hoping for the same result. Not so much they do not keep my fingers warm and I am not sure I am a fan. I am a responder who is out in the cold more than I like to be. The thought was this product would work as well as the vest not so much.”

Helpful Report

Posted 1 week ago

Hi Arthur, thank you for sharing your feedback. We understand how disappointing this can be, especially given how well the vest has worked for you. Heating performance can vary depending on factors like the heat setting and environment. We truly appreciate you taking the time to share your experience, and if you have any questions, please feel free to contact our customer service team for further assistance. Thanks for your understanding.

Posted 1 week ago

“This battery does not last long at all and takes 2 hrs to charge”

Helpful Report

Posted 1 week ago

Hi there, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. Please feel free to contact our customer service team so we can help check this and assist you further. Thanks for your understanding.

Posted 1 week ago

“Absolutely AWESOME product and the Customer Service is incredible! HIGHLY RECOMMEND!!!!”

Helpful Report

Posted 1 week ago

“Great products, organized for easiness with a smooth shoping experience”

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Posted 1 week ago

“Being warm is priority for me and with my new Ororo heated vest, I am warm! I normally don't have to put a coat on with it as it keeps my core toasty warm, which warms me all over. I love the colors offered too. Most other brands only offer black. I'm really happy with my Royal Blue vvest and get lots of compliments. I also enjoy that it is light and not bulky like most vests. I normally wear large. It appears to be made small as the Large is a bit snug on me. I may have to order an XL. Thanks! deb”

Helpful Report

Posted 1 week ago

Hi Deborah, thank you so much for your wonderful review! We’re thrilled to hear your heated vest keeps you warm and comfortable, and that you’re loving the royal blue color and lightweight design. We also appreciate your sizing feedback—it’s very helpful. Thanks again for choosing ororo and for sharing your experience.

Posted 1 week ago

“I paid for 2 hand warmer on January 7 2026. I never received anything. Nothing.”

Helpful Report

Posted 1 week ago

Hi Vernon, thank you for reaching out. We understand how frustrating this can be, and we’re sorry for the experience. In some cases, shipping updates may be delayed or a package can be mis-scanned during transit. Our customer service team is currently following up on this. Thanks for your patience.

Posted 1 week ago

“I cannot get the heated parka zipped up. I’ve had people help me and they still can’t get it zipped up. So I don’t wear it much. I liked the heated vest, but not the parka”

Helpful Report

Posted 1 week ago

Hi there, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can look into the details and do our best to help resolve this. Thanks for your understanding.

Posted 1 week ago

“Expensive gloves and don’t really get that warm”

Helpful Report

Posted 1 week ago

Hi Lee, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Please feel free to contact our customer service team so we can further look into this and help resolve it for you. Thanks for your understanding.

Posted 1 week ago

“It was mostly good… I ordered three items. One came before Christmas. One a few days after Christmas And one (my e gift card) still hasn’t been emailed to me yet!”

Helpful Report

Posted 1 week ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be. We’ve checked and confirmed it has already been sent—please check the email address used for your order. If you still have any questions, please feel free to contact us and we’ll be happy to help. Thanks for your patience.

Posted 1 week ago

ororowear.com is rated 4.2 based on 2,627 reviews