ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 1,961 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting my refund from a previous order. I couldn’t help but notice my cost is 50 dollars or so higher than the returned purchase, which I am still awaiting a refund for one week later.”

Helpful Report

Posted 1 week ago

Hi Thomas, thank you for letting us know. Our customer service team is already reviewing and processing this matter. We appreciate your patience and thank you for bringing this to our attention.

Posted 6 days ago

“The vest is great! Customer service was top notch. Would recommend.”

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Posted 1 week ago

“Christmas present and was a huge hit!”

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Posted 1 week ago

“I recently bought my husband this vest for walking the dog. He ablsolutley loves it. I also saw it advertised on the Today Show after my purchase. I would definilty recommend this vest.”

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Posted 1 week ago

“Order was processed quickly and arrived timely. Unfortunately there was no battery pack included, so I called and when I did, it was outside of business hours. Now I was a bit disappointed as I will now have to wait another day to get this resolved, low and behold I got a phone call a half hour later from customer service. Even though this was purchased via Amazon, they were able to track the order, determine what was supposed to be in the package and then sent me a battery. The service was fantastic. The product is great too, although it may not give out as much heat as I was expecting, based on other comments, it does its job. I may order a different model if I decide I need more heat.”

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Posted 1 week ago

Hi Dave, thank you for taking the time to share your experience. We’re glad to hear that our team was able to quickly identify the issue and get it resolved for you. It’s great to know you were satisfied with the service and that you’re enjoying the product overall. Thank you for your support and for sharing such thoughtful feedback.

Posted 6 days ago

“I am very satisfied with my ORORO Li ion heated BUFFALO 🐃 & ANCHORAGE GLOVES. The only thing I would improve on is providing a heat element within the gloves so that one's palms could stay warm as well. Given the limitation of electrical energy draw to additionally accomplish this for any length of time may indeed be a consideration that cannot be rectified. I solved this problem by adding a HOT 🔥 HANDS hand warmer to each glove. Other than that, I am exceedingly pleased with these winter hand coverings. Sincerely, Damian J. Wojcik”

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Posted 1 week ago

“this is a gift for my wife.. she has ordered multiple brands and has been disappointed.. this is by FAR the best product on the market for what it is designed for and quality”

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Posted 1 week ago

“Giving as Christmas gift will review after”

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Posted 1 week ago

“Excellent product”

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Posted 1 week ago

“Good product, few issues with the battery but Warm when working!”

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Posted 1 week ago

“First of all I would like to say that I wasn't sure if I would be completely satisfied with this product when making the purchase. When the product arrived, I was excited to see if it be all that I expected and I hoped for. On a cold day in Georgia, I was able to put it to the test pretty quickly, I must say that it erased all of my doubts about the product. It was so good, not only did I purchase the vest, I also purchased a jacket also! They warm up pretty quickly, I do not have to worry about being cold at football games anymore! I love this product, I get my son one also!”

Helpful Report

Posted 1 week ago

Hi there, thank you so much for sharing your experience. We’re thrilled to hear the product exceeded your expectations and kept you warm on cold days. It’s great to know you enjoyed it enough to purchase both a vest and a jacket, and we truly appreciate you choosing ororo for your family. Thank you for your support and for taking the time to leave such a positive review!

Posted 6 days ago

“Great product and long battery life”

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Posted 1 week ago

“Love it! Have always been skeptical of heated jackets but this one is the real deal!”

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Posted 1 week ago

“Fast shipping, great products”

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Posted 1 week ago

“I bought a new charger for my jacket and it doesn’t work. My jacket is not even a year old and doesn’t heat up.”

Helpful Report

Posted 1 week ago

Hi there, thank you for letting us know. We’re sorry to hear about the issue you’re experiencing. To help our team look into this and assist you more effectively, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Our customer service team will follow up and help you resolve this. Thanks for understanding.

Posted 6 days ago

“I received a defective jacket, I fully charged the battery, still will not power on. The red light comes on for a split second after holding the power button down. No heat at all..I kept the jacket on for 15 minutes just to see was it boosting up. No luck.”

Helpful Report

Posted 1 week ago

Hi Brandi, thank you for letting us know. We’re sorry to hear about the issue you’re experiencing. To help our team look into this and assist you more effectively, please submit the troubleshooting form here: https://www.ororowear.com/pages/troubleshooting. Our customer service team will follow up and help you resolve this. Thanks for your patience.

Posted 6 days ago

“I love the Ororo vests. This is my 2nd. I ordered the same size as the 1st but it's not the same. Sizes vary.”

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Posted 1 week ago

“I ordered the heated seat with the battery and an extra battery. The seat has a USB plug and the extra battery only has a USB-C port. I had to order a converter so I could use the extra battery. I like the product.”

Helpful Report

Posted 1 week ago

Hi Stephanie, thank you for sharing your experience. We’re glad to hear that you like the product overall. For reference, the heated seat is designed to pair with the Mini 5K battery: https://www.ororowear.com/products/mini-5k-battery-4800-mah. Since it uses a USB charging cord, it can also be powered with a compatible power bank or wall adapter. Thank you for your feedback and understanding.

Posted 6 days ago

“The item was a gift for someone named Rosie 🌺 and the message behind was that it was referencing people that work hard and that’s how I presented it to her as a little birthday gift and she loves it; the quality was great. Nothing bad to report here.”

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Posted 1 week ago

“I purchase 2 jackets. One men's and one women's jacket. The men's jacket was too small. I needed to exchannge it for a M size. I tried going through your exchange protocol and it would not allow me to submit my request to exchange. Not able to otherwise contact Ororo to communicate my simple request to exchange for a larger size. Terrible communications set up that almost appears designed to be unfriendly to custormers. I purchased 3 items already in this year alone. Very difficult to communicate with Ororo. rleong@wik.com”

Helpful Report

Posted 1 week ago

Hi Ron, Thank you for sharing your experience with us. We understand your concerns, and this is not the experience we aim to provide. Our customer service team is already following up on this matter to assist with your request. Your feedback has also been shared internally to help us improve our processes moving forward. Thank you for your patience.

Posted 6 days ago

ororowear.com is rated 4.3 based on 1,961 reviews