ororowear.com Reviews

Name: ororowear.com
Rating: 4.21

4.2 Rating 3,064 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My jacket is warm and wonderful and has warm pockets in the right place. I always use it for dog walking and other outings.”

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Posted 1 month ago

“Absolutely top notch Customer Service. You pay more for the brandname but they stick by there products. I had a vest that stopped heating out of the blue and was having battery issues so the vest wouldn’t heat. I contacted Customer Service and told them what was going on and a few weeks later here came a brand new vest. I would highly recommend buying Ororo products and some knock off brands. Thank you to everyone that was involved in rectifying this issue.”

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Posted 1 month ago

“The warmest jacket I’ve ever owned, and that’s without even having to use the heated segment of the jacket ! Great insulation & great windbreak. Withstands our harsh climate here in Newfoundland. Well worth the money !”

ororowear.com 5 star review on 4th April 2026

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Posted 1 month ago

“I don't like how it randomly shuts off, or switches to cool. It should just stay on”

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Posted 1 month ago

Hi Robert, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“Excellent "heat" wear! I am the proud owner of 8 heated vests. It is doubtful that a better product exists!”

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Posted 1 month ago

“The jackets which our sons bought for us in celebrationm of our 67th wedding anniversary have been life changing. The warmth provided by our jackets on those cold days while we walked in Central Park (NYC) made our daily walks bearable.”

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Posted 1 month ago

“I was sent the wrong jacket size. The mistake was Ororo’s. I bought an XL and was sent a L. Going through customer service was way more difficult then it should have been. The compensation for all the hassle was for a $25 gift certificate to Ororo that is not enough to purchase anything without me having to pay out of pocket as well. After all that the jacket does not get as warm as expected.”

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Posted 1 month ago

Hi Joey, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“I enjoy the warmth provided by my Ororo vest.”

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Posted 1 month ago

“Love it and love the warmth”

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Posted 1 month ago

“A woman at the barn suggested I buy one. Glad she did!”

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Posted 1 month ago

“Has a long life”

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Posted 1 month ago

“I really love the vest I purchased. It was perfect for those cold mornings of walking. The collar for me is just a tad high. It will be well used. My husband has several items. He works outside and dislikes the cold. Ororo has made it much more manageable.”

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Posted 1 month ago

“By your measurements, I got a size small. They are too small for me, as I can barely get my fingers in all the way. I am hoping that with time, the inside layer will get smaller and will fit better.”

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Posted 1 month ago

Hi kathryn, thank you for your feedback. We’re sorry the fit didn’t meet your expectations. We’ll share your comments with our team for review and improvement. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 4 weeks ago

“my first vest stopped heating within a few weeks. The button stopped clicking on. The company replaced the vest with a second vest. This new vest works meaning the button clicks on but the vest does NOT heat. I paid a lot for the vest and am very disappointed in the company.”

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Posted 1 month ago

Hi serena, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively following up with you to get this resolved as quickly as possible. Thanks for your patience and for choosing ororo.

Posted 4 weeks ago

“Best I bought vests for my best friend & husband. They love them.”

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Posted 1 month ago

“My order was delivered very quickly. Quality is fantastic. Communication is clear and concise as well! Bravo!”

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Posted 1 month ago

“i love my new coat. it fits beautifully. Next winter i will try out the heaters in it. I was going to say i can't wait til winter to try it out but that would not be true”

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Posted 1 month ago

“It was for my wife and she loves it.”

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Posted 1 month ago

“a must for fall/winter/spring. i wear mine all the time and have spare batteries so im always warm. i’ve even worn it to bed winter camping or in a winter bike ride!”

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Posted 1 month ago

“Thanks for the Warmth!”

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Posted 1 month ago

ororowear.com is rated 4.2 based on 3,064 reviews