ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 1,961 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It works pretty well keeping our dog warm, but it doesn’t fit our 18lb Boston Terrier very well, which I thought would be a hard feat to design a garment that fits all types of dogs. There were two elastic loops at the back of the vest that we weren’t sure what they are for, but maybe to keep the back of the vest down and hug our dog’s body. Our dog acted really funny when they were looped around his hind legs, and they seem to be too tight as well, so we didn’t really use it. Since I have the ability to sew, I can modify the fit to make this vest fit better, other then that it’s a great product.”

Helpful Report

Posted 1 week ago

Hi there, thank you for taking the time to share your feedback. We appreciate your thoughtful comments and are glad to hear the product has been helpful. Your feedback regarding the fit and design details has been shared with our product team for review and consideration, as it helps us continue improving future designs. Thank you for your patience and for sharing your experience with us.

Posted 6 days ago

“These jackets were given as Christmas gifts early. My girls are enjoying them this week as the temperatures have dropped below freezing. Thank you for getting these jackets in the time frame that you advertised. I would recommend this jacket and the other outerwear to everyone. Again thank you so much.”

Helpful Report

Posted 1 week ago

“Site was easy to navigate and shipping was timely, but the product was disappointing”

Helpful Report

Posted 1 week ago

Hi there, thank you for recognizing our website design. We’re sorry to hear that the product did not meet your expectations, and we will continue working to improve our products. Thank you for your support and for sharing your feedback.

Posted 6 days ago

“Every stage of the process went smoothly and Im delighted with the product. It has lived up to its expectations and beyond. Well done Ororo”

Helpful Report

Posted 1 week ago

“I am waiting for a return label to ship back one of the vests. It was too large for me. I will review the other purchases when I can complete my transaction with this company Returning seems complicated.”

Helpful Report

Posted 1 week ago

“This is a gift, therefore I cannot speak to the quality of the item. However, I am sure the wife will love it. As for the shopping experience, it was easy.”

Helpful Report

Posted 1 week ago

“Gloves are awesome and work great at keeping my team’s fingers warm in below freezing weather. I bought two pairs to try and ordered four more pairs today.”

Helpful Report

Posted 1 week ago

“fast service. great product again”

Helpful Report

Posted 1 week ago

“Purchased a pair of the heaed gloves and when received I charged them. We had our first snow of the year and went to use the gloves, but the one battery failed to turn on. I contacted customer serivce, but I have had to upload three videos as requested andhave not heard anything back from them. I just want a replacment battery so i can use the gloves”

Helpful Report

Posted 1 week ago

Hi Bryan, thank you for sharing your experience with us. We understand how frustrating this must be, especially when you were ready to use the gloves. Our customer service team is already following up on this and reviewing the information you’ve provided. We appreciate your patience and thank you for taking the time to let us know.

Posted 6 days ago

“Men's Heated Dual Control Jacket with 5 Heating Zones (Chest Heating) - This is what i ordered. I took away one start for 2 reasons: 1. The quality of the zipper can be better, espectially the pockets are bad. 2. The right inside pocket, its as a very strong velcro with a very weak single stitch. I am sure if i keep using it, its going to rip apart very soon. Other than that, i like the quality of the jacket. Very functional and fits well. I will recommend.”

Helpful Report

Posted 1 week ago

Hi Roshan, thank you for sharing your detailed feedback. We appreciate your comments and are glad to hear you’re satisfied overall with the fit, functionality, and quality of the jacket. Your notes regarding the zipper and pocket construction have been shared with our product team for review and consideration, as this kind of input is very helpful for future improvements. Thank you for your recommendation and for taking the time to leave a review.

Posted 6 days ago

“I love my oro vest & jacket. I have ordered a sweatshirt also. Gave my husband a vest last year for Cristmas & he now wears it a lot & plans on taking it on our vacation.”

Helpful Report

Posted 1 week ago

Hi Barbel, thank you so much for your kind words and continued support. We’re thrilled to hear that you and your husband are enjoying the vest and jacket, and we truly appreciate you choosing ororo for multiple purchases. Thank you for taking the time to share your experience.

Posted 6 days ago

“Love the warmth and battery life of my ororo vest, going 3 out of 5 since 2 of the 5 have worked great workout uncovered defects. Two buttons quit working and one zipper end fell off on its second wearing. The other two are amazing though!”

Helpful Report

Posted 1 week ago

Hi Robert, thank you for sharing your honest feedback. We’re glad to hear you’re enjoying the warmth and battery performance overall. Your comments regarding the issues you experienced have been shared with our product team for review, as this feedback is important for helping us improve. We appreciate you taking the time to let us know and for sharing your experience.

Posted 6 days ago

“This was my 5th purchase and love them.”

Helpful Report

Posted 1 week ago

“The product itself seems very nice. Unlike many other companies though, be advised that there are very strict return policies on many products. As a gift, it is hard to get sizing right and unfortunately the size purchased was much too large and could not be exchanged.”

Helpful Report

Posted 1 week ago

Hi Joel, We appreciate you taking the time to leave a review and share your experience. We’re glad to hear you found the product itself to be nice. And we’re sorry that our return and exchange policy did not meet your needs. As noted on the product page at the time of purchase, this item was marked as final sale and is not eligible for returns or exchanges. Thanks for your understanding.

Posted 6 days ago

“Super easy to find what I needed. The photos that show the actual heat zones are most informative. They sell the products for me.”

Helpful Report

Posted 1 week ago

“Altho there were 2 ludicrous and time robbing interactions with AI... (always ignorant 🙂), when I finally was contacted by a human being, she was kind, knowledgeable, sooper dooper helpful and made the sale in under 30 seconds. Great job!”

Helpful Report

Posted 1 week ago

“The best products and even better customer service. Recently had an issue with a vest that was out of warranty and it was replaced, new one at my door within a week. People always ask about the vests at work and now everyone has one. We will be customers for a long time and will keep recommending their products to others”

Helpful Report

Posted 1 week ago

“Easy to order and prompt service!”

Helpful Report

Posted 1 week ago

“The jacket that I purchased doesn’t get warm enough at all and I reached out online to customer support for washing instructions because my item doesn’t have a zipper - only one snap on pocket to house the battery on the outside of the jacket and I am afraid to machine wash. No one ever responded to my question.”

Helpful Report

Posted 1 week ago

Hi Diane, thank you for sharing your experience with us. We’re sorry to hear that the jacket did not meet your expectations and that you didn’t receive a response earlier. The item you purchased is machine washable. Before washing, please disconnect and remove the battery, put back the connector cable and close the zipper, place the jacket in a laundry bag, and wash it in the machine following the general care guidelines. You can find a simple overview here for reference: https://www.ororowear.com/blogs/story/how-to-wash-your-heated-clothing If you need further assistance, please feel free to reach out to us at any time. Thank you for your patience and for letting us know.

Posted 6 days ago

“I never received my order - ordered two weeks ago and says it is going to now be another week. Ordered to have for an outside event which is now come and gone”

Helpful Report

Posted 1 week ago

Hi Scott, thank you for letting us know. We’re sorry for the inconvenience—this isn’t the experience we aim to provide. Although the order shows as delivered, this can sometimes be due to a carrier mis-scan. We’ve contacted the carrier and are looking into it on our end. If the package still doesn’t arrive, feel free to reach out and we’ll be happy to assist further. Thank you for your understanding.

Posted 6 days ago

ororowear.com is rated 4.3 based on 1,961 reviews