ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The vest works great, but the sizing is off. I wear an XL size for every jacket, sweater, vest, and shirt I own, but my Ororo XL vest is way to big. Friends, please correct this and use industry standard sizing.”

Helpful Report

Posted 3 months ago

Hi Anthony, thank you for the feedback and we're glad to hear the vest works great for you! We appreciate your comments regarding the sizing,your feedback on sizing will be shared with our product team for review as we continue improving the fit and shopping experience.

Posted 3 months ago

“The completely honest I tried to make two purchases , First on my laptop and then on my phone and they both there it out it was bizarre, you lost to Sale.”

Helpful Report

Posted 3 months ago

Hi there, thank you for sharing your experience. We’re sorry for the trouble you had while trying to place your orders on both your laptop and phone, and we understand how frustrating that must have been. Our system shows that one order was successfully processed. If you were trying to complete another purchase or need help confirming your order, please contact our customer service team at support@ororowear.com, and we’ll be happy to assist you further.

Posted 3 months ago

“Very nice warm jacket. I will buy another one.”

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Posted 3 months ago

Hi Electra, thank you for the 5-star review! We are so glad to hear you love your warm jacket and look forward to welcoming you back for your next purchase.

Posted 3 months ago

“Great quality jacket. Bought this in the spring to deal with the office cold AC, it has a nice light fleece inner lining that keeps me warm enough without having to use the heated feature. Can't wait to use this durning the fall/winter.”

Helpful Report

Posted 3 months ago

Hi Ayanna, thank you for the 5-star review! We're so glad to hear that the fleece lining keeps you perfectly warm against the office AC, and we hope you continue to love it through the upcoming fall and winter!

Posted 3 months ago

“Their warranty is useless !!”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback. We’re sorry to hear that your warranty experience didn’t meet your expectations. Our warranty is intended to address eligible battery or product issues during the coverage period. After checking the tracking information, we can confirm that your replacement order has been delivered. If you have any further questions or need additional assistance, please contact our customer service team at support@ororowear.com, and we’ll be happy to help.

Posted 3 months ago

“Tis jacket I the best for Melbourne weather”

Helpful Report

Posted 3 months ago

Hi Esther, thank you for the 5-star review! We're thrilled to hear our jacket is the perfect match for the Melbourne weather. Stay warm and comfy!

Posted 3 months ago

“Really like the heated vest for my wife. Great product , great service! Thank your exchange program. I was easy working with you.”

Helpful Report

Posted 3 months ago

Hi Dave, thank you for the 5-star review! We are so glad your wife loves the vest and that our exchange process was quick and easy for you. Thanks for your support!

Posted 3 months ago

“This was a gift and they loved it!”

Helpful Report

Posted 3 months ago

Hi Maureen, thank you for the 5-star review! We are thrilled to hear that your gift was a huge hit and that they loved it. Thank you for choosing ororo!

Posted 3 months ago

“Love the heated scarf! Very comfortable and functional. The battery lasts an incredibly long time.”

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Posted 3 months ago

Hi there, thank you for the 5-star review! We are happy to hear that you love the heated scarf and that the battery life has exceeded your expectations. Thanks for your awesome feedback!

Posted 3 months ago

“Comfortable and Nice looking. Gets warm right away. I added magnets so the collar sits down nicely when unzipped. I wish the battery pocket was a little more to the side but its not too uncomfortable while sitting.”

Helpful Report

Posted 3 months ago

Hi Annette, thank you for the 5-star review and for sharing your creative magnet idea for the collar! We love your feedback and will definitely pass your suggestion about the battery pocket location along to our team. Thanks for your support!

Posted 3 months ago

“I remember hearing “A brand is a promise”and I truly believe that Ororo heated apparel stands by that standard. Every vest and coat that I have bought was worth the money and also the reason I have bought many items as gifts and reccomonded this brand to family, friends, and colleagues.”

ororowear.com 5 star review on 30th May 2026

Helpful Report

Posted 3 months ago

Hi Kriesten, thank you so much for the 5-star review and your incredible words! We are deeply honored by your trust in our brand and truly appreciate you recommending us to your family, friends, and colleagues.

Posted 3 months ago

“Not as easy to navigate as I thought it would be. Not complicated though”

Helpful Report

Posted 3 months ago

Hi there, thank you for your feedback! If you ever experience any difficulties, please feel free to visit our help center at https://help.ororowear.com/ or reach out to our customer support team for direct assistance.

Posted 3 months ago

“I’m really happy with the Ororo heated jacket. Second time purchasing, my friend tried on my first one and ended up taking it. It heats up quickly and keeps me warm for hours. The heat zones are placed exactly where I need them and battery life is solid. Also jacket isn't bulky. Great customer service from company too. They responded quickly and were helpful with my questions.”

Helpful Report

Posted 3 months ago

Hi Nnenna, thank you so much for the 5-star review and for sharing that funny story about your friend! We're thrilled that you love the jacket's warmth and that you had such a great experience with our customer service team.

Posted 3 months ago

“The site is easy to use. They make exchanges easy. Quick shipping.”

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Posted 3 months ago

Hi Denise, thank you for the 5-star review! We are so glad to hear that you found our website easy to use, our shipping quick, and the exchange process hassle-free.

Posted 3 months ago

“Very easy to deal with and quick shipping time”

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Posted 3 months ago

Hi Linda, thank you for the 5-star review! We're so glad you had a smooth experience with us and that your order arrived quickly.

Posted 3 months ago

“I have been having some neck and shoulder pain. I bought one to see if the warmth helped. Definite help, recently purchesed a second vest. Very satisified.”

Helpful Report

Posted 3 months ago

Hi Martin, thank you for the 5-star review! We are so glad to hear that the warmth from our vest has brought relief to your neck and shoulder pain, and we truly appreciate your repeat support!

Posted 3 months ago

“Today marks three weeks since I've ordered and still no product.”

Helpful Report

Posted 3 months ago

Hi there, we sincerely apologize as there was a logistics issue with your initial shipment. However, we are glad to see that the replacement has now safely arrived, and please feel free to reach out if you need anything else!

Posted 3 months ago

“Love the look. Very nice and comfortable.”

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Posted 3 months ago

Hi there, thank you for the 5-star review! We're so glad to hear that you love the look of your item and find it both nice and comfortable.

Posted 3 months ago

“I am very happy with my warm hoodie. I wish the pockets got warmer but other than that it works great! And I’m happy with it.”

Helpful Report

Posted 3 months ago

Hi there, thank you for the 4-star rating and for letting us know how much you enjoy your warm hoodie! We truly appreciate your feedback regarding the pocket warmth and will share this with our product development team for future improvements.

Posted 3 months ago

“I ordered my daughter a heated vest for spring soccer season as a birthday gift and she loves it! My husband and I had received vests as Christmas gifts and use them all the time. Great idea, even for those individuals who always "run hot" !”

Helpful Report

Posted 3 months ago

Hi Theresa, thank you so much for the 5-star review! We are so glad to hear that your whole family loves our heated vests, and we hope the vest keeps your daughter warm and cozy during her soccer season. Thank you for your wonderful support!

Posted 3 months ago

ororowear.com is rated 4.2 based on 3,205 reviews