ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got gloves as a gift. Where is the charger? If not a standard package item then I needed that made clear that I needed to order the plug/adapter. Now I need to order them as an individual item. UGH!!”

Helpful Report

Posted 3 months ago

Hi Ann, we apologize for the confusion. To reduce our environmental impact and electronic waste, we no longer include a wall charger plug with our products. However, a USB charging cable is always provided, and the battery can be safely charged using any standard USB-A wall block or phone charger you already own at home. We appreciate your honest feedback.

Posted 3 months ago

“One jacket for cool mornings and warm evenings. It’s a high quality fleece with a cozy heating element. I liked mine so much that I purchased one for my wife.”

Helpful Report

Posted 3 months ago

Hi Ron, thank you so much for the 5-star review! We are thrilled to hear that you love your fleece jacket so much that you got one for your wife, too. We hope it keeps you both cozy during those cool mornings! Thank you for your wonderful support!

Posted 3 months ago

“Very professional and responsive service great follow up and I now have a replacement battery that seems to work fine”

Helpful Report

Posted 3 months ago

Hi Paul, thank you so much for the 5-star review! We are thrilled to hear that you were pleased with our professional service and follow-up. Please don't hesitate to reach out if you ever need anything else!

Posted 3 months ago

“Wife misplaced charger. Ororo had very quick shipping and exceptional price.”

Helpful Report

Posted 3 months ago

Hi Phil, thank you so much for the 5-star review! We are so glad we could help your wife quickly. We truly appreciate your support and are always here whenever you need us!

Posted 3 months ago

“Perfect product foe weather in Washington state. When I travel it's the first item packed.”

Helpful Report

Posted 3 months ago

Thank you for the wonderful 5-star review! We are so glad to hear our product is perfect for the weather in Washington state and has earned the spot as the very first item you pack when traveling. We truly appreciate your support and wish you many more warm and cozy travels ahead!

Posted 3 months ago

“Sent wrong size and as a hassle to return”

Helpful Report

Posted 3 months ago

Hi Kaye, thank you for sharing your feedback. We sincerely apologize for the initial mix-up with the size and any inconvenience it caused. We always want to ensure our customers get exactly what they ordered. Our customer support team is already actively following up and processing this for you. Thank you for your patience and understanding!

Posted 3 months ago

“Battery only lasted 1 year and they wouldn’t replace due to being just outside of warranty window. Expected it to last longer for the price.”

Helpful Report

Posted 3 months ago

Hi Kari, we're truly sorry to hear that your battery stopped working just outside of the warranty window and did not meet your expectations. Please note that battery lifespan and runtime can vary depending on charging habits, storage conditions, heat settings, frequency of use, and the overall usage environment. To help maximize and protect your battery's lifespan, we highly recommend checking out our maintenance guide blog: https://www.ororowear.com/blogs/story/how-to-store-and-maintain-your-heated-clothing-battery-during-the-off-season. If you have any further questions, please feel free to reach out to our customer support team.

Posted 3 months ago

“Great customer service!!⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 months ago

Hi Mark, thank you so much for the 5-star review! We are thrilled to hear you had a great experience with our customer service team. Your kind words mean a lot to us!

Posted 3 months ago

“I love my new jacket, fits perfect. I love the quality of this brand 😍”

Helpful Report

Posted 3 months ago

Hi Debra, thank you so much for the 5-star review! We are absolutely thrilled to hear that you love your new jacket and that it fits perfectly. Knowing that you love the quality of our brand means the world to us. Thank you for your wonderful support!

Posted 3 months ago

“Very comfortable and versitle jacket! Highly recommend!”

Helpful Report

Posted 3 months ago

Hi Cynthia, thank you so much for the 5-star review! We are delighted to hear that you find the jacket so comfortable and versatile. Your high recommendation means a lot to us, and we truly appreciate your support!

Posted 3 months ago

“This is a good product. True to fit. The battery keeps a great charge and heats well. It is a little heavy once you wear it and attach the battery.”

Helpful Report

Posted 4 months ago

Hi Lori, thank you for the 4-star review! We are glad to hear that the product fits well, heats great, and that you are happy with the battery life. We appreciate your honest feedback regarding the weight when the battery is attached, and we will share this with our product team. Thank you for your support!

Posted 3 months ago

“i purchased the vest because it had heated pockets. I have Reynaud's syndrome, so my hands get cold and numb easliy. But the pockets were only heated on one side, the side closest to the body. I had assumed that the full pocket was heated, but it is not.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback. We are sorry to hear that the pocket design did not meet your expectations. Our vests are designed with heating elements on the side closest to the body to maximize efficiency, but we completely understand your preference for dual-sided heat. We will certainly pass your feedback along to our product team for future design improvements!

Posted 3 months ago

“The vest is a bit on the boxy side making it feel a bit too roomy. It will be good with a sweatshirt on underneath, but then not sure how effective that will make the heating elements. The look and color is great and should provide some wind protection as well. We are becoming a fully heated apparel wearing family over here including the dog!”

Helpful Report

Posted 4 months ago

Hi Pamela, thank you so much for the 4-star review! We love hearing that your whole family—including your pup—is joining the heated apparel family! We truly appreciate your feedback regarding the boxy fit and how layering affects the heating elements, and we will share your comments directly with our product team for future design improvements. Thank you for your wonderful support!

Posted 3 months ago

“Only heats in one spot on the back”

Helpful Report

Posted 4 months ago

Hi Kevin, thank you for bringing this to our attention. We are truly sorry to hear that your item is only heating in one spot. We want to make sure this is resolved for you, so we have already notified our customer support team to reach out to you directly via email. Please keep an eye on your inbox so we can help get this sorted out as soon as possible!

Posted 4 months ago

“Ordering and delivery of vest was fantastic. This is the 3rd vest I have ordered, cost appears high.”

Helpful Report

Posted 4 months ago

Hi Lance, thank you for the 4-star review and for being a loyal customer with your 3rd vest order! We're glad you experienced fantastic ordering and delivery. Thanks for your continued support!

Posted 4 months ago

“Ordered 3x, fits perfectly. I love it!”

Helpful Report

Posted 4 months ago

Hi Carole, thank you for the 5-star review! We're thrilled to hear that it fits perfectly. Thank you so much for your amazing repeat support!

Posted 4 months ago

“I love this vest! Sleek, comfortable, warm and versatile. I wear it unheard when there’s a little chill in the house and cranked up when I need more warmth on the go.”

Helpful Report

Posted 4 months ago

Hi Martha, thank you for the 5-star review! We're glad you love the comfort and versatility of your vest, whether wearing it around the house or on the go. Thanks for your support!

Posted 4 months ago

“My newest vest is lighter and easy for cooler spring and fall days.”

Helpful Report

Posted 4 months ago

Hi Avelene, thank you for the 5-star review! We're glad your newest vest is light and perfect for those cooler spring and fall days. Thanks for your support!

Posted 4 months ago

“Love, love, love the heated vest. Our weather has been cold so I wear it frequently, especially to my grandsons’ baseball games. I have the heated cushion as well and bring it to all hockey games. I love your products and your customer service is outstanding!!”

Helpful Report

Posted 4 months ago

Hi Kathy, thank you for the wonderful 5-star review! We’re thrilled to hear that our heated vest and cushion are your perfect game-day companions for baseball and hockey. Thank you for the shout-out to our support team—enjoy the games and stay incredibly warm!

Posted 4 months ago

“Love all of my Ororo's that I have bought. I never give anybody a five. Always feel that there's room for improvement.”

Helpful Report

Posted 4 months ago

Hi Mary, thank you for loving your ororo collection! We completely respect your high standards—it keeps us motivated to keep improving. We’ll keep working hard to earn that bonus star next time!

Posted 4 months ago

ororowear.com is rated 4.2 based on 3,205 reviews