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ororowear.com Reviews

4.2 Rating 3,114 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,114 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Love the coat. However, not the battery!!!! The battery is very heavy, very bulky and certainly does not last more than a few hours.
Helpful Report
Posted 2 months ago
Hi Lisa, thank you for your feedback! We’re glad to hear you love the coat. We’re sorry the battery didn’t meet your expectations—battery runtime can vary depending on the heat setting, environment, and usage conditions. We also appreciate your comments about the battery’s weight and bulk, and we’ll share them with our product team for review and future improvements. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
I bought a jacket for my wife and it arrived without a battery. It took almost three weeks to get a new one and that was after several calls. The $20 credit didn't help expedite things! They say the battery should last up to ten hours on medium - seems like it is about half that on a good day. Lastly, it would be ideal if the sleeves of the jacket were made of a windproof material. Maybe a vest would have been a better bet for the price!
Helpful Report
Posted 2 months ago
Hi Patrick, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations—especially the delay in receiving the battery. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. We also appreciate your suggestions about sleeve wind protection, and we’ll share your comments with our product team for review and future improvements. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
Hi- I ordered a used coat off your website & I can see why it was returned. The one sleeve is deformed and makes the jacket nearly impossible to wear. Since it was used, there are no returns on it. What a waste of money.
Helpful Report
Posted 2 months ago
Hi Jennifer, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively following up with you to help get this resolved. Thanks for your patience and for choosing ororo.
Posted 2 months ago
The fleece liner jacket has a lovely feel to it.
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Posted 2 months ago
I had a problem charging one of the batteries. It eventually had to be returned with the small vest.
Helpful Report
Posted 2 months ago
Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We’ll share your comments with our team for review and improvement. Thanks for choosing ororo.
Posted 2 months ago
Absolutely amazing love this company High recommendation
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Posted 2 months ago
Love their gear. Ordered a second battery and after having it plugged in charging for 12 hours it won’t get a full charge.
Helpful Report
Posted 2 months ago
Hi Melissa, thank you for your feedback. We’re glad to hear you love our gear, and we’re sorry this didn’t meet your expectations with the second battery. Charging time can vary depending on the charger and cable used, and using a charger with insufficient power may result in slow charging. For more details on fast charging (recommended charger wattage and cable requirements), please refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
My husband is very happy with this jacket it was a good purchase thank ou
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Posted 2 months ago
The cusotmer service is the best!!! Thank you, Kathy
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Posted 2 months ago
I received a scarf as a gift...it was perfect, so I bought three to give as gifts. It was a long cold winter.
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Posted 2 months ago
The primaloft golf vest is too big. Since it is clearance, it cannot be returned. The frustrating part is that I emailed ororo twice, gave the exact size and model of the vest I already own, and asked for size recommendation. I recieved two AI generated responses (maybe a person could have done a better job) that clearly are both wrong. Now, I am stuck with this vest. I like the products, I also have gloves.
Helpful Report
Posted 2 months ago
Hi Michele, thank you for your feedback. We’re sorry this didn’t meet your expectations, and we understand how frustrating that is. We appreciate you sharing your experience, and we’ll pass your comments to our team for review and improvement. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
This is our fourth purchase. We love these vests and they are great to give as gifts.
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Posted 2 months ago
Ordered a replacement battery pack with charging cord. Everything went smoothly until the suggested sale I that I declined was also added and charged to me - however, I reached out to customer service and they were able to get the issue resolved and my account credited in a timely manner.
Helpful Report
Posted 2 months ago
I bought my wife one of your winter jackets and the battery that came with it would not hold a charge. I sent back the battery and your people sent me a new one back within a week. It holds a long charge now. My wife is very happy 😊! Thank you!
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Posted 2 months ago
Gloves are great! Kept my hands warm while working outside in the winter. Pricy but worth it. Thank you!
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Posted 2 months ago
The vast is exactly what I ordered and gifted to my husband. He has been enjoying it.
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Posted 2 months ago
Customer service was wonderful, everything was handled on the first call. I had a return of which was handled immediately. They offer excellent service.
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Posted 2 months ago
Didn't get very warm, no chest warmth on the jacket either.
Helpful Report
Posted 2 months ago
Hi josh, thank you for your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
I love all of the Aurora products I purchased. I work in a hospital and use my vests, jacket, and back-up batteries daily.
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Posted 2 months ago
customer service is outstanding and very helpful! thank you for choosing the best product for my mom.
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Posted 2 months ago
ororowear.com is rated 4.2 based on 3,114 reviews