ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,627 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 1st February 2026

ororowear.com 5 star review on 16th January 2026

Sarah A

390

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say I was very disappointed with the heated gloves. Everything seemed to work as it was supposed to but on my first winter bike ride my thumbs got numb from the cold. The backs of my hands were okay and even my fingers stayed mostly comfortable but the thumbs were just freezing. I am not sure if I got a defective pair or if they just don't have heat in the thumbs but I thought from the marketing materilas they were supposed to have heat there.”

Helpful Report

Posted 2 weeks ago

Hi Peter, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. Heating performance can vary depending on factors like the heat setting, environment, and what’s worn underneath. If you have any questions, we recommend reaching out to our customer service team for further assistance. Thanks for your understanding.

Posted 1 week ago

“Love my vest, I am glad I got the one with more heating areas, because I love the heat on my neck!”

Helpful Report

Posted 2 weeks ago

“I gave a heated vest to my sister in law and niece for Christmas and they love them . Thank you”

Helpful Report

Posted 2 weeks ago

“Battery worked great. Unfortunately it came in a damaged, resealed box. It was a gift, but couldn’t be given in original packaging. Luckily the battery was not cracked or damaged.”

Helpful Report

Posted 2 weeks ago

Hi Robert, thank you for sharing your feedback. We understand how disappointing this can be, especially since it was meant to be a gift. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our overall shopping experience. Thanks for your understanding.

Posted 1 week ago

“The size is off and with a no returns policy I was told I couldn’t exchange it for a smaller size that would fit. So I opened the package and tried to make do. I ultimately gave it away. After I opened it, I received an email saying “as a one time courtesy” I could exchange it if it was unopened. With that kind of customer service, I can find other brands to support.”

Helpful Report

Posted 2 weeks ago

Hi there, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team is currently following up on this. Thanks for your patience.

Posted 1 week ago

“I love my vest, works perfect every time. Fit is as decribed.”

Helpful Report

Posted 2 weeks ago

“My wife loves her heated vest. Great quality and great value. Customers service has been excellent.”

Helpful Report

Posted 2 weeks ago

“The only thing is that the first jacket didn't work Then I had to pay over 15 dollars to send it back when it was the company's falt”

Helpful Report

Posted 2 weeks ago

Hi Cheryl, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. Our customer service team is currently following up on this, and we’ll continue working to improve our return and exchange experience. Thanks for your patience.

Posted 2 weeks ago

“Gave this vest to my granddaughter for Christmas. She loves it and wears it everyday going to her college classes!”

Helpful Report

Posted 2 weeks ago

“Warm and reliable gloves and socks. I appreciate ororo products each time I use them on a cold day”

Helpful Report

Posted 2 weeks ago

“The vest is warm and comfortable. I only ever use it on the lowest heat setting, it truly provides enough warmth and the battery lasts all day. I wish the battery was smaller and in a different location.”

Helpful Report

Posted 2 weeks ago

Hi Ismael, thank you for your review! We’re glad to hear the vest is warm and comfortable. We also appreciate your suggestion, and we’ve shared your feedback with our product team. Thanks again for choosing ororo.

Posted 2 weeks ago

“Bought it for my wife she loves it.”

Helpful Report

Posted 2 weeks ago

“I ordered the wrong size garment. I contacted Ororowear as to the best way to exchange the item. They got back to me immediately and solved the problem in a very timely manner. I wouldn’t hesitate to order from them again.”

Helpful Report

Posted 2 weeks ago

“Love these heated mittens with internal gloves! They work perfectly!”

Helpful Report

Posted 2 weeks ago

“Terrific purchase! Comfortable and keeps me toasty in sever outdoor conditions!”

Helpful Report

Posted 2 weeks ago

“I love the quilted vest that I got, especially the warming zone around the neck! Keeps me so toasty warm. My only complaint is that the batteries don’t come with a charging block. My Apple charging blocks don’t work to fully charge the batteries and neither do other random charging blocks. Luckily my spouse had gotten a vest about a year ago, which did come with a charging blocks, so at least we have that. Apparently Android based charging blocks work according to my nephew, to whom I gifted a vest before I realized he might not be able to charge it. This seems like an issue that should be addressed”

Helpful Report

Posted 2 weeks ago

Hi Janet, thank you so much for your kind review! We’re glad to hear you love the quilted vest, especially the neck heating zone. Regarding the charging block, since many customers already have compatible chargers at home, we no longer include one in the package as part of our effort to reduce waste. You can use an existing compatible charging block to charge the batteries. Thanks again for your understanding and choosing ororo.

Posted 2 weeks ago

“heated gloves dont work and cannot be returned other item are great”

Helpful Report

Posted 2 weeks ago

Hi Bob, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry it didn’t meet your expectations. We recommend reaching out to our customer service team for further assistance. Thanks for your patience.

Posted 2 weeks ago

“As always, everyone who received their Orono apparel love it!!!”

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Posted 2 weeks ago

“I love this jacket Had a minor problem with the vest zipper but the folks at Ororo were able to help resolve ti's issue in a timely manner.”

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Posted 2 weeks ago

“I've purchased vests for just about every member of my family - except myself. I finally got my own vest and I absolutely love it! In fact, sometimes I'm too warm (which is OK by me). I should never have waited so long to buy a heated Ororo vest. My only "issue" is that the battery sits right at my hip bone making it a tad tighter. I'd like the battery to be a bit higher, closer to the waist. Not a complaint, just for consideration .”

Helpful Report

Posted 2 weeks ago

ororowear.com is rated 4.2 based on 2,627 reviews