ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,856 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how ororowear.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I own a vest and just purchased a jacket and I love how that they fit well and keep me warm. A very good purchase for me.”

Helpful Report

Posted 1 month ago

“I ordered gloves from you when it was cold and a big snow storm was coming .unfortunately they were lost by usps and i didn’t get them in time to use because it warmed up a lot, i will say they look very well made and the next cold spell we have I will enjoy them for sure !”

Helpful Report

Posted 1 month ago

“Love my vest! It's like a warm security blanket! Blessings!”

Helpful Report

Posted 1 month ago

“I am absolutely loving my heated vest. It’s the perfect extra layer to keep me warm wherever I go. The customer service to assist with my battery issues was the best. I was heard and the issue was addressed timely.”

Helpful Report

Posted 1 month ago

“The hand warmer is perfect. My boyfriend work outdise and with thi frezing waher in NJ its one of the best Ororo we got. The Hoody and sock is also wounderfull. Every one needs all the gears for his winter to stay warm. Go out and get some ORORO.”

Helpful Report

Posted 1 month ago

“I wish that it was clearer that the battery was not included in the vest.”

Helpful Report

Posted 1 month ago

Hi Robbie, thank you for sharing your feedback. We understand how that could be confusing and appreciate you pointing it out. The product title and the “What’s Included” section on the product page specify whether a battery is included, but your comments have been shared with our team as we continue working to make this information as clear as possible. Thanks for choosing ororo.

Posted 1 month ago

“I LOVE my new heated gloves! Easy to put on and the batteries stay charged for several uses. A great addition to my other ororo heated items.”

Helpful Report

Posted 1 month ago

“Best ever ‼️. I get so many people asking me about this jacket 😊”

Helpful Report

Posted 1 month ago

“customer service was great I had to return my vest for a larger size and it could not have been easier! Thank you”

Helpful Report

Posted 1 month ago

“I was disappointed in tha it said I had a free credit for shipping and at checkout it charged me $9.99 for shipping. That is free shipping to me. I truly wouldn’t probably order it if I had to shipping on it. It was to late when I noticed it.”

Helpful Report

Posted 1 month ago

Hi Jennifer, thank you for sharing your concern. At this time, orders over $120 qualify for free shipping. If your order total was below that amount, the shipping fee would apply at checkout. If you have any further questions, we recommend reaching out to our customer support team at support@ororowear.com, and they’ll be happy to assist. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“Battery has no life and takes forever to charge . The vest itself is nice . I do not recommend .”

Helpful Report

Posted 1 month ago

Hi Jill, thank you for sharing your feedback. We’re sorry that the battery performance didn’t meet your expectations. Charging time and runtime can vary depending on the power source, heat setting, and usage conditions. For more details on fast charging, you can refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge. Thanks for choosing ororo.

Posted 1 month ago

“Love the apparel, not the service! I suspect your relying on AI too much versus personal communication is the primary culprit. My story goes back last year or longer when I received heated vest. I bragged on it so much that this Christmas I was gifted with the full heated jacket and 2 other family members also received similar clothing gifts from your company. With 2 separate e mails I tried to clarify my issues. The first had to do with you no longer supplying a wall plug for the battery recharging. That was solved after a few e mail exchanges by you sending me a wall plug. Thank you. However, the second issue being that one of the 2 batteries that came with the jacket did not work and needed to be replaced. It would not charge at all, I even used the new wall plug you supplied to no avail. I did try to contact you by e mail and requested a personal customer call, unfortunately I received no further response until this review request. Thank you for your attention to this matter.”

Helpful Report

Posted 1 month ago

Hi Jeff, thank you for sharing your experience and for your continued support of ororo. We’re sorry to hear about the frustration with the battery and the communication experience. Please rest assured that we are currently following up on this matter and working toward a resolution. Thank you for your patience.

Posted 1 month ago

“Purchased for my 88-year-old mother who was always cold! Game change!!!!”

Helpful Report

Posted 1 month ago

“Excellent product along with working with Customer Support with the exchange.”

Helpful Report

Posted 1 month ago

“Best came quickly. Medium fits better than the small.”

Helpful Report

Posted 1 month ago

“I like this vest but wish there had been better explanation about the fit. I got the fleece vest thinking I could wear it over one or two layers and/or under a jacket. I am 5' 3", weigh 115 lbs and usually wear a small. In this vest, if I only wear 1 item under it, it still puckers out at the bust/armpit and is snug at the waist. I had already taken the tags off so unable to exchange for a medium but I think that might have been too big.”

Helpful Report

Posted 1 month ago

Hi Kathleen, thank you for sharing your experience with us. We’re glad to hear you like the vest, and we’re sorry that the fit didn’t fully meet your expectations. We appreciate you providing detailed sizing feedback, as this is very helpful and has been shared with our team to improve fit guidance going forward. Thanks for your understanding and for choosing ororo.

Posted 1 month ago

“We love our vests.”

Helpful Report

Posted 1 month ago

“It was a very pleasant shopping experience with Ororo. No problem with a return (ordered 2 sizes to see which one fit me better). Thanks Ororo. Love my heated vest.”

Helpful Report

Posted 1 month ago

“Sizing info unreliable (socks). Was granted an “exception” to exchange but I had to pay for shipping both ways. The size chart they published was clearly inconsistent with the product they produce. I’m a size 11 and correctly ordered size L. The socks I received would’ve been appropriate for someone with size 14-15 feet. Despite it being their error, I was supposed to be grateful they allowed me to exchange and pay for shipping.”

Helpful Report

Posted 1 month ago

Hi there, thank you for taking the time to share your experience with us. We’re sorry to hear that the sizing didn’t meet your expectations and understand how frustrating that can be. Your feedback on the size chart and fit has been shared with our team as we continue working to improve the product. Thank you for your understanding and for choosing ororo.

Posted 1 month ago

“I purchased this for my husband who doesn’t like to be cold. He initially said he wouldn’t use it and return it. I made him try it and now he really loves it !!! He would like a heated section over the chest though and I see that might be something in the works.”

Helpful Report

Posted 1 month ago

ororowear.com is rated 4.2 based on 2,856 reviews