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ororowear.com Reviews

4.2 Rating 3,114 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,114 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
Absolutely top notch Customer Service. You pay more for the brandname but they stick by there products. I had a vest that stopped heating out of the blue and was having battery issues so the vest wouldn’t heat. I contacted Customer Service and told them what was going on and a few weeks later here came a brand new vest. I would highly recommend buying Ororo products and some knock off brands. Thank you to everyone that was involved in rectifying this issue.
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Posted 2 months ago
The warmest jacket I’ve ever owned, and that’s without even having to use the heated segment of the jacket ! Great insulation & great windbreak. Withstands our harsh climate here in Newfoundland. Well worth the money !
ororowear.com 5 star review on 4th April 2026
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Posted 2 months ago
I don't like how it randomly shuts off, or switches to cool. It should just stay on
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Posted 2 months ago
Hi Robert, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.
Posted 2 months ago
Excellent "heat" wear! I am the proud owner of 8 heated vests. It is doubtful that a better product exists!
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Posted 2 months ago
The jackets which our sons bought for us in celebrationm of our 67th wedding anniversary have been life changing. The warmth provided by our jackets on those cold days while we walked in Central Park (NYC) made our daily walks bearable.
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Posted 2 months ago
I was sent the wrong jacket size. The mistake was Ororo’s. I bought an XL and was sent a L. Going through customer service was way more difficult then it should have been. The compensation for all the hassle was for a $25 gift certificate to Ororo that is not enough to purchase anything without me having to pay out of pocket as well. After all that the jacket does not get as warm as expected.
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Posted 2 months ago
Hi Joey, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.
Posted 2 months ago
I enjoy the warmth provided by my Ororo vest.
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Posted 2 months ago
Love it and love the warmth
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Posted 2 months ago
A woman at the barn suggested I buy one. Glad she did!
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Posted 2 months ago
Has a long life
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Posted 2 months ago
I really love the vest I purchased. It was perfect for those cold mornings of walking. The collar for me is just a tad high. It will be well used. My husband has several items. He works outside and dislikes the cold. Ororo has made it much more manageable.
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Posted 2 months ago
By your measurements, I got a size small. They are too small for me, as I can barely get my fingers in all the way. I am hoping that with time, the inside layer will get smaller and will fit better.
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Posted 2 months ago
Hi kathryn, thank you for your feedback. We’re sorry the fit didn’t meet your expectations. We’ll share your comments with our team for review and improvement. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
my first vest stopped heating within a few weeks. The button stopped clicking on. The company replaced the vest with a second vest. This new vest works meaning the button clicks on but the vest does NOT heat. I paid a lot for the vest and am very disappointed in the company.
Helpful Report
Posted 2 months ago
Hi serena, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively following up with you to get this resolved as quickly as possible. Thanks for your patience and for choosing ororo.
Posted 2 months ago
Best I bought vests for my best friend & husband. They love them.
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Posted 2 months ago
My order was delivered very quickly. Quality is fantastic. Communication is clear and concise as well! Bravo!
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Posted 2 months ago
i love my new coat. it fits beautifully. Next winter i will try out the heaters in it. I was going to say i can't wait til winter to try it out but that would not be true
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Posted 2 months ago
It was for my wife and she loves it.
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Posted 2 months ago
a must for fall/winter/spring. i wear mine all the time and have spare batteries so im always warm. i’ve even worn it to bed winter camping or in a winter bike ride!
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Posted 2 months ago
Thanks for the Warmth!
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Posted 2 months ago
This is the answer to freezing conference rooms, and to extending ski time on the slopes. I love my vest!
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Posted 2 months ago
ororowear.com is rated 4.2 based on 3,114 reviews