ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 1,961 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a little disappointing the batteries take so long to charge and don’t last that long!”

Helpful Report

Posted 1 week ago

Hi Katherine, thank you for sharing your feedback. We understand how important both charging time and battery life are, and we appreciate you letting us know about your experience. Charging and runtime can vary depending on usage and conditions, and your comments have been shared with our team for reference. Thanks for understanding.

Posted 1 week ago

“Deplorable customer service. Uploaded photos of damages. Never heard anything. Wrote first review. Then finally heard from Cedric only to be ghosted once again. If your customer service is that busy it can't respond to customers in a timely manner, then chances are there are way too many complaints regarding shipping concerns or the product(s) are worthless!”

Helpful Report

Posted 1 week ago

Hi Mike, we’re truly sorry to hear about this experience and understand how frustrating it must be to feel unheard. Thank you for taking the time to share your concerns. Our customer service team is currently following up on your case and continuing to work on it. We appreciate your patience and bringing this to our attention.

Posted 1 week ago

“Multiple Ororo vests and jackets in the family. Excellent product!!!”

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Posted 1 week ago

“Bought a heated vest. It came with a cord, and a battery, but no charger. Seems a bit asinine if you ask me”

Helpful Report

Posted 1 week ago

Hi Dan, thank you for your feedback. To help reduce environmental impact, the charging adapter is not included. The vest is compatible with most standard chargers, and you may also purchase our charger separately if needed at https://www.ororowear.com/products/33w-battery-charger-dual-ports?variant=43852096307382. Thank you for your understanding.

Posted 1 week ago

“I got my first heated vest from a friend. I liked it so much I bought one for my husband. This Christmas I bought vests for my son and his girlfriend. Can't live without my vest! And Ororo products are top quality!! Very efficient shipping, also!”

Helpful Report

Posted 1 week ago

“Great, sized to fit and really comfy in these extreme cold days here in Indianapolis. Thank you for such a great product.”

Helpful Report

Posted 1 week ago

“Products work but customer service is awful. They forgot to send me the charging block for my jacket and say you need to use a specific one not to destroy the battery pack. I’ve reached out via their Google form, phone number, and email and no one’s gotten back to me after a week.”

Helpful Report

Posted 1 week ago

Hi Suzy, thank you for sharing your experience with us. We’re sorry to hear about the frustration this has caused. Our customer service team is currently following up on your case and continuing to work on it. We appreciate your patience and thank you for bringing this to our attention.

Posted 1 week ago

“Never received the vest and battery I ordered.”

Helpful Report

Posted 1 week ago

Hi Kelly, thank you for letting us know. We’re sorry to hear this. Our customer service team is following up on your case—please keep an eye on your email for updates. We appreciate your patience.

Posted 1 week ago

“Good quality vest. Works great. Runs large which is probably actually what normal is in America. We tend to run large.”

Helpful Report

Posted 1 week ago

“Product works well, just doesn't fit as well as advertised. Size does not represent what we thought it would be.”

Helpful Report

Posted 1 week ago

“ORORO customer service exceeded my expectations over a mailing issue of my purchase. Their apology was not necessary for a mailing delay that was beying thier control. But they expedited a secong mailing insuring arrival of my product. I purchased 3 of thier heating products and they have performed exceptionally for more than that 5 years. I am frequently asked my clothing lights up, and I brag about my ororo products and thier warmth.”

Helpful Report

Posted 1 week ago

“Extra slow for a refund request”

Helpful Report

Posted 1 week ago

Hi Cynthia, thank you for sharing your feedback. We understand how frustrating it can be to wait for a refund. Refunds may take some time to process, depending on the original payment method and financial institution. Thanks for your patience.

Posted 1 week ago

“Your heated vest was the best Christmas present I ever bought for my wife. She wears it all day, all winter long.”

Helpful Report

Posted 1 week ago

“Fits well and keeps me warm. Love it.”

Helpful Report

Posted 1 week ago

“Order came quickly, and love your products!”

Helpful Report

Posted 1 week ago

“I ordered a heated vest in mid November. A few weeks later I received an email that the package was lost and you no longer had the color I wanted in stock. A few days later I received notice that all was good and I’d be getting my original order. I even checked with the company and they said all was good. Now I find out they can’t send me the order and are out of all colors so my only choice was to order something else or get a refund. This was the first and will be the last time I deal with your company. Now, right before Christmas, I am going to have to find something else for my son.”

Helpful Report

Posted 1 week ago

Hi there, we’re very sorry for the frustration this situation has caused, particularly with the timing around Christmas. We understand how upsetting it is when plans change unexpectedly, and we appreciate you sharing your experience with us. Thank you for letting us know.

Posted 1 week ago

“Love the vests for golfing!! Can’t wait to get the hand warmer!!”

Helpful Report

Posted 1 week ago

“Vest is very nice and warm without the heat turned on. Very warm with the heat on. Walked today in 30 degree weather with a sweatshirt on over the vest.”

Helpful Report

Posted 1 week ago

“I ordered this over a month ago and still have not received it”

Helpful Report

Posted 1 week ago

Hi James, we’re sorry to hear that you haven't received your order yet. It does appear to be in a delivered status. Sometimes this can be due to an incorrect scan by the carrier. In the meantime, we've contacted the carrier and will be investigating on our end. Please reach out if you have any further questions and we’re willing to help. Thanks for your understanding and patience.

Posted 1 week ago

“While it takes a while for the coat to warm up in whole, after wearing for an hour the right arm never warmed.”

Helpful Report

Posted 1 week ago

Hi Sherry, thank you for taking the time to leave a review. We understand your concern regarding the heating in the arm area and appreciate you letting us know. If you need further assistance, please feel free to contact our support team at https://www.ororowear.com/pages/customer-support— they’ll be happy to help look into this with you.

Posted 1 week ago

ororowear.com is rated 4.3 based on 1,961 reviews