ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

JENNIFER N

ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This coat wasn’t stuffed as thickly as I had hoped, but I love the length. I am 5’7” and it’s long enough to keep your upper legs warm but not so long that it impedes you sitting and walking. I also like that it has fabric with thumb holes around the sleeves to keep the cold and wind from affecting your arms, wrists, and hands so much.”

Helpful Report

Posted 4 months ago

Hi Angelic, thank you for your thoughtful feedback! We're glad to hear you love the length and the thumb holes. We understand the coat wasn't as thickly stuffed as you'd hoped — fill thickness can vary based on personal preference. Your input is much appreciated and will be shared with our product team. Thanks for choosing ororo!

Posted 4 months ago

“Friendly and easy replacement process”

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Posted 4 months ago

“Ororo customer service was great. My vest stopped working while under warranty and they (very) promptly replaced the vest. My only disappointment is that the batteries are only warranted for one year, and a failure there required me to purchase a new battery after less than 2 years of service. I would still go with Ororo were I to purchase another heated item of clothing. And I continue to recommend them to many friends.”

Helpful Report

Posted 4 months ago

Hi Jim. Thanks for sharing! We're glad our team could help with your vest. We hear you on the battery warranty — batteries are covered for one year, but your feedback means a lot and will be shared with our product team. Truly appreciate your loyalty and recommendations!

Posted 4 months ago

“Best thing for the chills, especially for older folks”

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Posted 4 months ago

“Very nice outdoor jacket. Bought this to wear for my grandsons outdoor sporting events. Works great!”

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Posted 5 months ago

“The black heated vest exceeds all expectations from the quality of the fabrics to the evenly distributed heat and withe the three comfort settings! Best vest ever worn - Amazing!”

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Posted 5 months ago

“I had difficulty in getting inf about the size/type of repalcement battery”

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Posted 5 months ago

“Stand behind their products. Addressed a very minor issue with my purchase in a very friendly, professional and effective manner. Highly Recommend Ororo.”

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Posted 5 months ago

“Supersonick ! Love the vest need an extra battery though ! Waiting for a sale lol”

Helpful Report

Posted 5 months ago

“As I mentioned in our previous correspondence, I received the same vest I had ordered as a gift from my daughter the day after my order arrived. I appreciate the fact that returning the duplicate vest was very easy and uncomplicated. I have not had a chance to wear my new vest since receiving it, but my wife received a similar vest from your company and loves it. She wears it indoors and cold days and regularly wears it too a granddaughter's hockey games.”

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Posted 5 months ago

“Great product and fast delivery !! Thank You !!”

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Posted 5 months ago

“I was pretty disappointed with the scarf becasue the heated area is so small. It should be bother wider and longer. Most of the scarf is unheated and not worth having to have a batttery bumping against my chest. Unformtunatly I bought a discounted open box so it coudn't be returned. I didn't realize that when I bought it or I woudl have bought a full price one.”

Helpful Report

Posted 5 months ago

Hi Cary! We're sorry to hear the scarf didn't meet your expectations. Your feedback about the heated area is much appreciated and will be shared with our product team for future improvements. Feel free to reach out to our customer service team at support@ororowear.com if you need any assistance.

Posted 5 months ago

“I replaced the charging cord since it had stopped charging. Now it works fine”

Helpful Report

Posted 5 months ago

Hi Judi! Glad to hear it's working fine now. If you ever need any assistance with charging cords or batteries, our customer service team is happy to help. Thank you for sharing your experience!

Posted 5 months ago

“My husbands vest heats up well.I don't think mine heats up well enough over a top and I have mine on high.”

Helpful Report

Posted 5 months ago

Hello Bob! We're sorry to hear your vest didn't meet your expectations. Heating performance can vary depending on layering and individual warmth perception.We recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“I would give it five stars, but the battery I got only lasts a few hours max. It works great though when it is charged! I work night shift, so it keeps me warm!”

Helpful Report

Posted 5 months ago

Hi there, thank you for sharing your experience with us. We’re glad to hear you love the vest and its heating performance, and we’re sorry that the battery performance didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions. We recommend reaching out to our customer support team at support@ororowear.com, as they can further assist you. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“I was really excited about this vest, which made the disappointment hit harder. I ordered my usual size and it ran way too big to wear. I'd purchased it as an open-box sale item, so exchanging it wasn't an option — I ended up giving it away. Lesson learned to check the return policy before buying sale items! The concept is great and I still want a heated vest, but I'll likely try a different brand next time. If you order, definitely size down.”

Helpful Report

Posted 5 months ago

Hi Jon, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate your comments about the fit running large, and we’ll share your sizing feedback with our team for review and improvement. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“Wonderful customer service, my issue was a shipping problem and the Ororo staff not only solved the problem they keep me informed every step of the way.”

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Posted 5 months ago

“I don’t like this vest as much as the polyester one. This one doesn’t have much of a stretch like the polyester and the pockets do not zip up. It doesn’t keep you as warm either. It works for what I want for now. I do however like that it’s a bit slimmer and my jacket fits over it better. I wear a jacket over my vest and the polyester one it was a little snug.”

Helpful Report

Posted 5 months ago

Hi Jennifer, thank you for your feedback. We’re glad to hear that the vest works for your needs, and we appreciate your comparison between the two styles. We’ll share your comments about the stretch, warmth, and pocket design with our team for review and improvement. Thanks for choosing ororo!

Posted 5 months ago

“I love my heated vest! I bought it too late to use in the winter but am looking forward to using it for skiing.”

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Posted 5 months ago

“Good. Sorry really busy”

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Posted 5 months ago

ororowear.com is rated 4.2 based on 3,205 reviews