ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 3,205 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 17th August 2026

Hannah T

ororowear.com 5 star review on 12th July 2026

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ororowear.com 5 star review on 5th July 2026

Donna C

443

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recieved one battery that will not work. It was tried out in all gloves. I did activate the warranty and then filed a claim several weeks ago. I have not heard anything.”

Helpful Report

Posted 5 months ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We understand how frustrating that can be. Our customer service team is actively following up with you to get this resolved as quickly as possible. Thanks for your patience and for choosing ororo.

Posted 5 months ago

“Size was too small despite being the correct size for another ororo jacket”

Helpful Report

Posted 5 months ago

Hi there, thank you for your feedback. We’re sorry the fit didn’t meet your expectations. Sizing can vary by style and fit type, and we appreciate you sharing this—your comments will be shared with our team for review and improvement. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“LOVE my heated vest! I'm always cold and it's guaranteed to warm me right up from neck to hip! Battery lasts long enough for me (5 hours?) and recharges pretty quickly. Only improvement could be a thinner battery--it's a little bulky on my hip. Overall a big winner in this house!”

Helpful Report

Posted 5 months ago

Hi Julie, thank you so much for your wonderful feedback! We’re thrilled to hear your heated vest keeps you warm from neck to hip and that the battery life and recharge time work well for you. We also appreciate your suggestion about making the battery thinner, and we’ll share it with our product team for future improvements. Thanks for choosing ororo.

Posted 5 months ago

“I have purchased 2 pairs of socks, 2 coats, 2 vests and a set of gloves from Ororo for me and my family last Christmas. I would not buy them again. They provide warmth but not hockey rink warmth. Customer service for a pair of socks that were a bad fit was pretty lousy. I wish I looked into other brands before I purchased Ororo.”

Helpful Report

Posted 5 months ago

Hi James, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. Warmth can vary depending on personal comfort preference, the heat setting, environment, and layering. We also appreciate your comments about the sock fit and customer service experience, and we’ll share them with our team for review and improvement. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“Just a great product.”

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Posted 5 months ago

“Love the new vest. Works great and the battery lasts long enough to get me through the coldest part of my day. Was a good investment.”

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Posted 5 months ago

“This is the second time we've ordered. Good quality products. Got online to order a second because the lower back seam on the vest blew out after a season a wear. Can still be worn, just as an underlayer. Noticed they offered a new version with pocket heating/ neck heating option so we were super excited! Got here in a reasonable amount of time and it packed nicely. Product works exactly as it should, sizing is spot on. Will continue to be a loyal customer!”

Helpful Report

Posted 5 months ago

“My attempt to obtain the missing plug/wire connection piece to charge my vest was an unmitigated customer service failure! After no less than five phone and email conversations about the missing piece, Ororo sent me a new vest and nothing else. Why should this be so difficult? And this came after four inquiries from them as to whether I really wanted them to ship the missing piece! I am forced to use my wife’s charging cord to charge my vest, so we have one charging cord for two vests. I am really unhappy about this situation, and, at this point, have lost any confidence in Ororo to provide the charging cord that is supposed to come with the new vest. Ororo “Customer Service”, should you happen to read this, perhaps you might reach out to me to try to rectify this situation!!”

Helpful Report

Posted 5 months ago

Hi Ken, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations and understand how frustrating this experience has been. Our customer service team is actively following up with you to get this resolved. Thanks for your patience and for choosing ororo.

Posted 5 months ago

“Great product. Very useful in the winters in Michigan. I walk outside everyday and use the Ororo gloves, socks and vest.”

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Posted 5 months ago

“great vest for when it's colder but a jacket is too restrictive”

Helpful Report

Posted 5 months ago

“Love the coat. However, not the battery!!!! The battery is very heavy, very bulky and certainly does not last more than a few hours.”

Helpful Report

Posted 5 months ago

Hi Lisa, thank you for your feedback! We’re glad to hear you love the coat. We’re sorry the battery didn’t meet your expectations—battery runtime can vary depending on the heat setting, environment, and usage conditions. We also appreciate your comments about the battery’s weight and bulk, and we’ll share them with our product team for review and future improvements. If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“I bought a jacket for my wife and it arrived without a battery. It took almost three weeks to get a new one and that was after several calls. The $20 credit didn't help expedite things! They say the battery should last up to ten hours on medium - seems like it is about half that on a good day. Lastly, it would be ideal if the sleeves of the jacket were made of a windproof material. Maybe a vest would have been a better bet for the price!”

Helpful Report

Posted 5 months ago

Hi Patrick, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations—especially the delay in receiving the battery. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. We also appreciate your suggestions about sleeve wind protection, and we’ll share your comments with our product team for review and future improvements. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“Hi- I ordered a used coat off your website & I can see why it was returned. The one sleeve is deformed and makes the jacket nearly impossible to wear. Since it was used, there are no returns on it. What a waste of money.”

Helpful Report

Posted 5 months ago

Hi Jennifer, thank you for your feedback. We’re sorry this didn’t meet your expectations. Our customer service team is actively following up with you to help get this resolved. Thanks for your patience and for choosing ororo.

Posted 5 months ago

“The fleece liner jacket has a lovely feel to it.”

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Posted 5 months ago

“I had a problem charging one of the batteries. It eventually had to be returned with the small vest.”

Helpful Report

Posted 5 months ago

Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We’ll share your comments with our team for review and improvement. Thanks for choosing ororo.

Posted 5 months ago

“Absolutely amazing love this company High recommendation”

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Posted 5 months ago

“Love their gear. Ordered a second battery and after having it plugged in charging for 12 hours it won’t get a full charge.”

Helpful Report

Posted 5 months ago

Hi Melissa, thank you for your feedback. We’re glad to hear you love our gear, and we’re sorry this didn’t meet your expectations with the second battery. Charging time can vary depending on the charger and cable used, and using a charger with insufficient power may result in slow charging. For more details on fast charging (recommended charger wattage and cable requirements), please refer to this article: https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge If you have any questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.

Posted 5 months ago

“My husband is very happy with this jacket it was a good purchase thank ou”

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Posted 5 months ago

“The cusotmer service is the best!!! Thank you, Kathy”

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Posted 5 months ago

“I received a scarf as a gift...it was perfect, so I bought three to give as gifts. It was a long cold winter.”

Helpful Report

Posted 5 months ago

ororowear.com is rated 4.2 based on 3,205 reviews