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ororowear.com Reviews

4.2 Rating 3,114 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,114 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
It worked well until the battery died and would not charge after about 5 wearings. I ordered a new battery which works, but It drains very quickly if left connected.
Helpful Report
Posted 2 months ago
Hi Stephen, thank you for your feedback. We’re sorry this didn’t meet your expectations. If the battery is left connected to the garment when not in use, it may continue to draw a small amount of power—so we recommend disconnecting it after each use to help prevent unexpected drain. For more details on battery runtime, please refer to this article: https://help.ororowear.com/article/cyhjoj32af-why-does-my-battery-run-out-so-quickly If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
We were very disappointed with the quality of our current vest. Our old one lasted for many years and looked great. The one we recently purchased started pilling within a few weeks of wear.
Helpful Report
Posted 2 months ago
Hi there, thank you for your feedback. We’re sorry this didn’t meet your expectations. We appreciate you sharing the comparison to your previous vest, and we’ll share your comments about the pilling with our product team for review and future improvements. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
My jacket's battery did not charge. After an exchange of about 10 emails and photos, videos etc. I finally sent back the battery. Miind you, this was at the coldest season of the year. A new battery was sent, same thing!!!!!! We decided it was time to stop wasting time and return the vest/battery. They had the nerve to stipulate that I needed to return the charger, even though I did return it and did not get one back. i am very frustrated, I never got to fully use the jacket and have an very negative opinion on the absurd customer service dept. Shameful.....
Helpful Report
Posted 2 months ago
Hi Janine, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations, and we understand how frustrating this experience must have been. Our customer service team is actively working with you to get this resolved. Thanks for your patience and for choosing ororo.
Posted 2 months ago
The vest works well. My original charging cord did not work, but when I contacted the company, they sent me one that works well.
Helpful Report
Posted 2 months ago
Hi Joanne, thank you for your feedback! We’re glad to hear the vest works well, and we’re happy we could get you a replacement charging cord that works properly. Thanks for choosing ororo.
Posted 2 months ago
It’s a nice jacket, for sure. The heaters work great (still wish there was a heater on the lower back. The sizing is a little tighter than I like. The front zipper is not robust, as it was in my heated vest, purchased a long time ago). The battery-pocket zippers are awkward to access (somehow hard to locate, too); I’m not sure why they are on the outside of the jacket. But the jacket does keep me warm. I wish it wasn’t black, as I really like colour.
Helpful Report
Posted 2 months ago
Hi Judy, thank you for sharing your feedback. We’re glad to hear the heating works great and that the jacket keeps you warm. We also appreciate your suggestions about adding lower-back heat, the fit, zipper durability, battery-pocket zipper placement, and offering more color options—your comments will be shared with our product team for review and future improvements. Thanks for choosing ororo.
Posted 2 months ago
Not impressed. Battery life much shorted than advertised and one of the glove battery runs out much quicker than the other. Only positive is the gloves do keep hands warm.
Helpful Report
Posted 2 months ago
Hi Patrick, thank you for your feedback. We’re sorry this didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
I love my heated vest and live in it!
Helpful Report
Posted 2 months ago
Gloves are ok, uses a lot of battery and in extreme cold at end of battery charge dosent seem to be as warm and sizing is way smaller than normal gloves
Helpful Report
Posted 2 months ago
Hi Brett, thank you for your feedback. We’re sorry this didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. We also appreciate your notes about the sizing running smaller than expected, and we’ll share your comments with our team for review and improvement. If you have any questions about the status, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
I love my Ororo vest and get so many (envious) compliments on a cold morning at work! Excellent quality, and style. I’m 5’6” and 130lbs and the small is a good snug fit for me. The reason for 4 stars is the price is a bit high for a vest and the battery doesnt last as long as advertised. Overall tho, I love it!
Helpful Report
Posted 2 months ago
Hi Kelly, thank you for your feedback! We’re so glad to hear you love the vest’s quality and style (and that it’s getting compliments, too). Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. If you have any questions about the status, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
i bought 2 merino wool t -shirts that are light weight and easy to pack for traveling. They do not pick up oder and can be worned more than once before washing.These shirts dry fast after washing them.
Helpful Report
Posted 2 months ago
I want to sleep in my down vest. It is so soft and comfy. I work with dogs so I'm outside a lot. I have the lighter jacket, the heavy coat, and now added the best for those days when you just need a little something more than a hoodie. I wear my best in the house when I sometimes get a chill on those harsh winter days. I'm in Maryland and our Mid-Atlantic winters are damp. Chills you to the bone. I can't say enough good things about the down vest other than I want to sleep in it.
Helpful Report
Posted 2 months ago
Hi Terri, thank you so much for your wonderful feedback! We’re thrilled to hear how soft and comfy the down vest feels—and that it’s been perfect for staying warm when you’re outside with the dogs and during those damp Maryland winters. Thanks for choosing ororo.
Posted 2 months ago
Love all the pieces I have purchased! Please consider making heated women’s pants in TALL sizes!!!!
Helpful Report
Posted 2 months ago
Hi Beverly, thank you so much for your feedback! We’re thrilled to hear you love the pieces you’ve purchased. We also really appreciate your suggestion for heated women’s pants in Tall sizes, and we’ll share it with our product team for future consideration. Thanks for choosing ororo.
Posted 2 months ago
I really like this jacket. It is very comfortable in cold weather. I give it 10 out of 10. Highly recommended.
Helpful Report
Posted 2 months ago
Absolutely love this vest!
Helpful Report
Posted 2 months ago
I love their products. Since I have been diagnosed with chronic kidney disease I stay cold and this product is great. I have become younbest representative salesperson in my area!
Helpful Report
Posted 2 months ago
I love the warmth & comfort of my heated vest! Especially the heated pockets! I bought an extra battery so I always have one charged & ready to go.
Helpful Report
Posted 2 months ago
Bought another battery for my coat. Works super good. Also best coat ever!!
Helpful Report
Posted 2 months ago
I ordered a heated vest in size large. It was too big so I "exchanged " it for a medium. The medium was too tight around my waist so neither size worked. I tried to return the medium but the return was rejected. You are only allowed one prepaid return label/ item. It cost me $26 to return the second vest. I later learned, if I had returned the first vest, not exchanged, and ordered the second independently. I could have returned at no cost. I was disappointed with this policy. Hence the poor review. Thought I would let others know NOT to exchange because if the item doesn't work you ll have to pay postage to return.
Helpful Report
Posted 2 months ago
Hi Jean, thank you for sharing your feedback. We’re sorry this didn’t meet your expectations. We appreciate you taking the time to explain your experience with sizing and the exchange/return process, and we’ll share your comments with our team for review and improvement. If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Posted 2 months ago
Love my Ororo clothing, the vest is great under coats when it's cold and just as a vest over a shirt when in between weather.
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Posted 2 months ago
I have ladies coat and vest. I love them so much. I recently purchased a vest for my husband and Daughter. I only say wonderful things about ORORO. Keep up giving your customers the best quality. Thanks.
Helpful Report
Posted 2 months ago
ororowear.com is rated 4.2 based on 3,114 reviews