ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 1,964 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the wrong size. Between the exchange the item went on sale. The communication, exchange and credit went flawless. I’d definitely recommend Ororowear for quality, price and customer service.”

Helpful Report

Posted 2 weeks ago

“Jacket is good condition however disappointing it didn’t come with a battery. Also the battery takes forever to charge and doesn’t even last me a day of on Off usage. I may try a different brand for gloves”

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Posted 2 weeks ago

“I have purchased many items from Ororo in the past so I knew I was getting quality with this jacket. I like the flexibility of this jacket. I love that this jacket is thin and does not feel super bulky. I was worried about feeling like I’m huge due to the down. Glad it did not make me feel super bulky and big! The sleeves are silky and smooth. I love the multiple pockets, including the zipper pockets. The heating though out the chest, back, and neck was perfect for those cool days. The battery is nice and small, very light in comparison to other batteries. Why I’m rating this 4 stars inside of 5 is I wish the torso was longer. Other that than, I highly recommend this jacket.”

Helpful Report

Posted 2 weeks ago

Hi Elise. Thanks for your thoughtful and insightful feedback. We’re thrilled to know that you appreciate our heated jacket. And we're sorry to hear that the size didn’t meet your expectations. Your feedback is valuable and will be shared with our product team as we continue working to expand our size range and ensure a better fit for more customers. Thank you again for recommending ororo.

Posted 2 weeks ago

“Works as advertised. Not sure I bought the correct size. More info about sizes would have been helpful.”

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Posted 2 weeks ago

Hey Richard, thank you for sharing your feedback with us! We truly appreciate you taking the time to let us know. Your feedback is greatly appreciated and will be passed on to our product team as we work to make our size chart even more helpful. Thanks for choosing ororo!

Posted 2 weeks ago

“This recent order was not what I expected -- the plug for the vest where it meets the battery does not stay firm in the battery so the vest does not heat up. this is my second order, first was last year #651037. I tested the battery from that order and it works fine with the hoodie and new vest, so the defect is in the battery. I tried to initiate a return but since it was a final sale purchase I am not able to do so.”

Helpful Report

Posted 2 weeks ago

Hi Marcos, we’re so sorry that our product didn’t meet your expectations. Though it is the final sale product, we still offer a 1-year limited warranty on the battery. Our customer service team will reach out to assist you — we’ll make sure this is properly taken care of. Thanks for your patience.

Posted 2 weeks ago

“Meh. I bought this muff because I vend at street fairs and outdoor events. I'm in San Francisco so I don't have to deal with snow. I really thought this would answer all my problems but it's not warm enough. The lowest setting is barely getting any job done. So you need it on the highest setting to feel like its working and the battery takes hours to charge. I have to charge it everyday since I have to use the highest setting. I'm contemplating returning it. It does work, but it's a hassle to feel like I'm fussing with it, especially for the price. If I keep it I might buy the second battery just so I don't have to worry about the battery life but I hate that this is a extra expense for a product that I'm fussing over. It is well made, but I just wish it was warmer”

Helpful Report

Posted 2 weeks ago

Hi Melan, we’re truly sorry that the warmth didn’t meet your expectations. The feeling of warmth can differ for everyone, and factors like layering and weather conditions can also influence the experience. If you need any help or have further concerns, please don’t hesitate to reach out to our customer service team. We’re here to support you in every way we can.

Posted 2 weeks ago

“Really nice jacket, it has a very soft shell and repels water quite well. I give the jacket 5 stars for value quality and functionality. The only downside is if your on the shorter side like I am (5ft3) the jacket is quite long and the battery pack ends up sitting awkwardly on the hip. Aside from that it's the perfect warm rain coat!”

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Posted 2 weeks ago

“My 2 year old, not abused or heavily used for that matter, zipper is malfunctioning and you are not standing behind your product, “warranty period is over”. However, a $10 coupon was offered to ease my pain/ encourage me to buy another??? Why would I?”

Helpful Report

Posted 2 weeks ago

Hi Adrian, we’re sorry to hear about your disappointment. We value your feedback, and we’ll certainly share it with our team as we explore ways to improve the shopping experience.

Posted 2 weeks ago

“I bought this for my wife who is always cold on her daily morning walks. She has been delighted with it. It keeps her warm while still looking fashionable.”

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Posted 2 weeks ago

“Love it! Warm Neck and pockets are great”

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Posted 2 weeks ago

“I loved my old vest so I ordered a new fleece jacket. The coat is okay but the battery shuts off on its own, doesn't charge correctly or hold a charge once I plug it in. It was on overnight and only had 2 bars.”

Helpful Report

Posted 2 weeks ago

Hello! Thank you for sharing your feedback with us. We understand how frustrating this can be. Our customer service team will be reaching out to you soon to help troubleshoot the issue and provide further assistance. We appreciate your patience.

Posted 2 weeks ago

“My entire family has Ororo jackets and/or vest. We all love them. 100% happy customers”

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Posted 2 weeks ago

“I have purchased several item. They are all wonderful. Keep you warm and comfortable. They have different settings for your comfort. Purchase last year and this year. And Costumer service was great when we recieved. A wrong item. It was not a problem for a return..”

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Posted 2 weeks ago

“The heated vest has been a big hit with my Security Officers here in St. Louis at the Saint Louis Chess Club and World Chess Hall of Fame!”

ororowear.com 5 star review on 8th December 2025

Helpful Report

Posted 2 weeks ago

“I still haven’t received my order”

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Posted 2 weeks ago

“I ordered a heated jacket in mid November and I still don't have it. I received a shipping notice, then nothing. Transporter never received the package. I received a message from Ororo that there seemed to be an issue and to please wait 1 - 3 more days to get it sorted. After about 3 days, I was contacted again and assured they would re-ship the order and I would receive a new shipping notice when the order shipped. It's now been an additional week and nothing! The only reason I didn't give a lower rating is because customer service seemed to be trying to help. I'm not happy and I'm freezing!”

Helpful Report

Posted 2 weeks ago

Hello Deborah, we’re sorry for the trouble this has caused. Our customer service team is actively working on your case, and we’ll ensure that everything is handled properly for you. We truly appreciate your patience once again.

Posted 2 weeks ago

“So awesome !”

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Posted 2 weeks ago

“The vest was a gift for my mom and I am excited to give it to her if I can ever get the correct vest. I was sent the completely wrong order the first time, then communicated with your company regarding the mistake and was then sent the replacement, which turned out to be the right size but wrong color. I now need to send it back yet again for the correct vest.”

Helpful Report

Posted 2 weeks ago

“It kept me warm enough in 40-50 degrees with a sweater underneath, where I don’t need to put a jacket on. It is bulk free and comfortable.”

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Posted 2 weeks ago

“Nice vest. Battery works well. Will last about 6 hours on medium power.”

Helpful Report

Posted 2 weeks ago

ororowear.com is rated 4.3 based on 1,964 reviews