ororowear.com Reviews

Name: ororowear.com
Rating: 4.25

4.3 Rating 1,964 Reviews

79 %

of reviewers recommend ororowear.com

4.3

Based on 1,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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ororowear.com 5 star review on 23rd December 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous product”

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Posted 2 weeks ago

“This is my second Ororo product and it certainly meets the same quality as my first coat. I am constantly stopped by folks who see my “glowing Ororo logo “ to ask me “where did you get that coat?!””

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Posted 2 weeks ago

“These vests are amazing. This is my 4th purchase. Great Christmas gifts”

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Posted 2 weeks ago

“Really enjoy my vests. The second one is Down and is larger than the synthetic one of the same size. Customer service has been excellent when my first vest stopped working after two years!”

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Posted 2 weeks ago

“I received the replacement coat battery in five days. Hubby's coat is three years old. He dropped the battery accidentally breaking it.”

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Posted 2 weeks ago

“Have not received the order yet? So hard to give the product a review. Tracking has been a struggle?. Wish it could be more up to date. We will respond when all is said and done.”

Helpful Report

Posted 2 weeks ago

Hi Robert. We’re sorry for the delay and that tracking hasn’t been up to date. We’ll look into your order right away and get you an update as soon as possible. If you need any help when receiving your products, feel free to contact us.

Posted 2 weeks ago

“Has not happy with customer service”

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Posted 2 weeks ago

Hi Tamara, I’m really sorry to hear that your experience with our customer service hasn’t been satisfactory. We truly appreciate you sharing this feedback — it helps us improve. We’re already working on enhancing our support process, and our team will continue doing their best to assist you more smoothly moving forward. Thank you for your patience.

Posted 2 weeks ago

“The batteries are too big and weigh too much. To hot on the neck.”

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Posted 2 weeks ago

Hi there, I’m really sorry to hear that the battery size and the neck warmth didn’t meet your expectations. Thank you for sharing this feedback — we’ll make sure to pass your comments along to our product development team as we continue refining future designs. We truly appreciate you giving ororo a try.

Posted 2 weeks ago

“Bought as a Christmas gift for my wife. I know she will use it all the time. Looks good in the package, have not opened it yet.”

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Posted 2 weeks ago

“Still waiting for the battery to arrive”

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Posted 2 weeks ago

Hi Michael, I’m really sorry you’re still waiting for the battery to arrive. We’ll help follow up with the carrier and make sure your package gets to you as soon as possible. Thank you for your patience — we’ll take care of this for you.

Posted 2 weeks ago

“I love my coat from last year but women’s jacket to bully and heavy. Also vests came in colors you would sell more.”

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Posted 2 weeks ago

“Still awaiting my order to arrive after it was never shipped. I ordered it two weeks ago now. I really need it for being outdoors in the freezing cold here in Michigan while I am on the picket line for 90 plus days now! The least they could have done was expedite my replacement vest but they didn’t even do that.. cold jobless nurse in Michigan…”

Helpful Report

Posted 2 weeks ago

Hi there, we’re truly sorry for the inconvenience you’ve experienced with the delivery — it’s certainly not the experience we want for our customers. I can see that our customer service team is already following up on this and has arranged a replacement, which is currently in transit. We’ll continue to monitor the shipment on our end and help ensure it arrives safely. Thank you for your patience and understanding.

Posted 2 weeks ago

“Terrible Sales Service. Bought a trial vest and then when we said that we wanted to buy 30 more they wanted double the price/Offered no bulk deal. Pricing was more expensive then the website/all over the place and response was sales was grossly slow. When we tried to call in and speed up the process it still took 2 days to hear back from "sales" I think it worked out for us in the end tho because the trial vest we got already has little loose threads coming out of the stiching and that is concerning for a new never washed product.”

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Posted 3 weeks ago

Hi Alisha, we’re very sorry for the frustration caused by the communication and pricing process. This is not the standard we aim to provide, and your feedback has been shared with our sales and product teams so we can address these concerns internally. We appreciate you bringing this to our attention and are sorry again for the frustration this caused.

Posted 2 weeks ago

“Have not received my order even though emails indicate it was shipped. Last check said the sender requested it be returned to them. What? Why?”

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Posted 3 weeks ago

Hi Sherry, we’re truly sorry for the inconvenience you’ve experienced with the delivery — it’s certainly not the experience we want for our customers. I can see that our customer service team is already following up on this and has arranged a replacement to resolve this situation as quickly as possible. We’ll continue to monitor the shipment on our end and help ensure it arrives safely. Thank you for your patience and understanding.

Posted 2 weeks ago

“Nice quality, well made, warm without turning it on!”

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Posted 3 weeks ago

“Keeps me in the Deer blind all day even when the temps drop below 15°.”

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Posted 3 weeks ago

“My 2nd vest has been a huge disappointment since the zipper does not work properly. It constantly gets caught and routinely takes 5-6 attempts to get it down all the way. But even more disappointing is Ororo's lack of customer service and the non-responsiveness to this issue. It has been over a week and I have heard nothing from them. I am definitely not going to purchase from them and will let people know of my experience.”

Helpful Report

Posted 3 weeks ago

Hi there, we’re very sorry to hear about the frustration this has caused. This is certainly not the level of service we strive to provide. Our customer service team will be reaching out to you shortly to assist with the problem. We’ll make sure you’re taken care of. We appreciate your patience and understanding.

Posted 2 weeks ago

“Bought for my wife to use on tractor rides in parades and just in general when outside; she loves the coat and it keeps her warm and toasty. I didn't like the price and I don't like that the collar is not also heated - but - happy wife - happy life so my dislikes don't count.”

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Posted 3 weeks ago

Hi Jonathan, thanks so much for sharing your thoughts! We’re thrilled to hear the coat is a hit for your wife and that she enjoys it in parades and outdoors. We truly appreciate you taking the time to let us know how it’s working for her, and we’re grateful for your support. Thank you for choosing ororo. Stay toasty!

Posted 2 weeks ago

“Still waiting to receive my order from mid November Eileen Magnuson”

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Posted 3 weeks ago

Hi Eileen, I’m really sorry you’ve been waiting since mid-November — that’s far too long. Our customer service team is already looking into the shipment and will continue to follow up until this is fully resolved for you as quickly as possible. Thank you for your patience.

Posted 2 weeks ago

“This is a gift for our daughter who’s in med school and sat so many docs and nurses wear these!”

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Posted 3 weeks ago

ororowear.com is rated 4.3 based on 1,964 reviews