ororowear.com Reviews

Name: ororowear.com
Rating: 4.22

4.2 Rating 2,857 Reviews

78 %

of reviewers recommend ororowear.com

4.2

Based on 2,857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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ororowear.com 5 star review on 22nd March 2026

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great vest even for people who aren’t ice fishers. It’s delicious indoors for people with cold intolerance or sore backs. Our visiting daughter who lives in the tropics borrowed my vest and lived in it, saving heating costs for us. Really!”

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Posted 1 month ago

“Had a problem with this battery, took a little "twisting" , but the second customer service representative sent a replacement ,and all is good, now. I like the heated vest,”

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Posted 1 month ago

“Great vest Thank you”

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Posted 1 month ago

“I had bought two quick charge Ororo batteries through Amazon. Both charged the first 3 times then wouldn’t charge after that. I contacted Ororo and they replaced both batteries in short order. So far I am on the second charges of the new replacements and they seem to be working as they should. Super pleased with Ororo customer service.”

Helpful Report

Posted 1 month ago

“My Ororo vest overall is ok. Material seems to be good good quality. Battery doesn’t last as advertised. I compared to a Temu heated product I purchased, I feel priced to high for product.”

Helpful Report

Posted 1 month ago

Hi Bridget, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions. Feel free to contact our customer service team at support@ororowear.com if you need further assistance. and they’ll be happy to assist. Thanks for your understanding.

Posted 1 month ago

“The vest is exceptional definitely worth the price and it’s very comfortable and very durable and just very good quality”

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Posted 1 month ago

“I own 4 Ororo heated vests and 1 pair of heated socks and have bought many more as gifts. Their products are top notch. I love that their products are machine washable and the batteries can double as phone chargers too!”

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Posted 1 month ago

“My husband loves his jacket. So much so that even though he feels it is a little small he won't return it to get a bigger size. It would take too long.”

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Posted 1 month ago

“My coat has a broken zipper! cannot find ororo number to get a return”

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Posted 1 month ago

Hi Samantha, thank you for sharing your feedback. We understand how frustrating this can be. Our customer service team is currently following up on this and will assist you further. Thanks for your patience.

Posted 1 month ago

“I tell everyone about my heated vest. I have had mine over five plus years. I love the vest. I like wear the vest under my coat so it stays close to my core. Just bought the mini battery for backup. I walk dogs. The vest helps keep me core toasty warm in the winter. Thank you for a great product.”

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Posted 1 month ago

“Vest arrived without a battery! Emailed company and they quickly resolved the problem by shipping a battery! Vest fits perfect and is very warm! Thank You so much!”

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Posted 1 month ago

“great quality and heats up very well! love it!”

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Posted 1 month ago

“you sent me a bad batter and then i sent it back to get a replacment bettery and they never sent it to me.”

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Posted 1 month ago

Hi Gavin, thank you for sharing your feedback. We understand how frustrating this can be. Our customer service team has already followed up regarding the replacement and is currently waiting for your response so we can move forward. Thanks for your patience.

Posted 1 month ago

“Worked with customer service to fix an issue… knowledgeable, professional and just worked until it was completed in a very timely manner”

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Posted 1 month ago

“These seem to be built ok but for me they only get the backs of my hands kind of warm and my fingers still get cold. Good news is my ororo heated vest still works great.”

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Posted 1 month ago

Hi Lee, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. We truly appreciate your input and will continue working to improve our products. If you have any questions, please feel free to contact our customer service team for further assistance. Thanks for your understanding.

Posted 1 month ago

“I was gifted the Chantilly jacket in green - love this color & style - jacket has 4 heating zones (both pockets, back of neck and mid-back) these zone get warm, but not too hot which, I guess it good. Only negative issue I have had is trying to get all of the packing wrinkles out (they really show up in this color) - I ran it thru a mild rinse like suggested, but this really didn't do anything for all of the wrinkles and I do not have a garmet steamer to use as was also suggested. Guess after wearing a lot, maybe they will fall out - for the price of this jacket though, it shouldn't look so wrinkled”

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Posted 1 month ago

Hi Linda, thank you for sharing your feedback. We understand how disappointing this can be, especially when it affects the overall look. We truly appreciate you taking the time to share your experience, and we’ll continue working to improve our products. Thanks for your understanding.

Posted 1 month ago

“I bought this for my daughter and she loved it. She does home health care visits and said it keeps her warm going from place to place.”

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Posted 1 month ago

“I received my heated vest and the battery was faulty.i called customer service and they didn’t help me one bit. I had to order a new battery and it cost me $70 through Amazon. Not happy at all about this.”

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Posted 1 month ago

Hi Tania, thank you for sharing your feedback. We understand how frustrating this can be, and we’re sorry for the experience. Our customer service team will follow up with you to review what happened and see how we can assist. Thanks for your patience.

Posted 1 month ago

“Ororo's website is easy to navigate and answered all my questions. Ordering was also easy and delivery was prompt and arrived as promised. I returned an item and that process was super efficient. Ororo made it very easy. Thank you!”

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Posted 1 month ago

“Great jacket. Much heavier then I thought it would be”

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Posted 1 month ago

ororowear.com is rated 4.2 based on 2,857 reviews